5/5
GoogleJames has been brilliant so far at finding us a new place to rent, he’s listened to my requests and been great with communication!
Trusted Agent profile · Kingston Upon Thames
Snellers Kingston Upon Thames reviews
★★★★★
628 reviews across 2 platforms
17-21 Richmond Road, Kingston Upon Thames, KT2 5BW
Snellers's office in Kingston Upon Thames, at 17-21 Richmond Road, is rated 4.7 out of 5 across 628 reviews on two platforms, including 307 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
Awards
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat service!
I have been very well looked after as a tenant by Snellers and in particular by Foysol Ahmed - great level of communication and professionalism. Punctual with any visits needed and always keeping me up-dated about any works. Thank you Foysol!
Agent replied · 15 June 2024
Dear Sue, Thank you for your kind comments regarding Foysol and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI have a good tenant
I have a good tenant, who pays the rent on time, so I want to keep them happy. Unfortunately, they are not hesitant about reporting every little detail of "things that need to be done". I am so pleased to have someone like Sophie Sheppard who can sort thins out and keep the tenant happy.
Agent replied · 26 May 2026
Dear Donald, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotSimply the best
As a busy professional I cannot overstate the importance of dealing with a property management team that provides excellent communication, accessibility, and regular check-in. In short, the stress saved by Snellers has been invaluable in keeping me on track in my other ventures. Sophie (Sheppard), in particular, has been invaluable in delivering Sneller's Values.
Agent replied · 15 June 2024
Dear Mark,Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Priyanka
4/5
TrustpilotVery Helpful Staff
Sophie Sheppard from Snellers has always been highly efficient in responding to calls and emails. She deals with problems quickly and is always available to help, this makes relationships between landlord and tenant much easier and prevents issues building up. I am very satisfied with the service Sophie has provided on behalf of Snellers.
Agent replied · 26 May 2026
Dear Eleanor, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Priyanka
5/5
GoogleWe’d like to thank Alex for being very helpful throughout the whole process. Even we were out of country, we managed to secure the property. Friendly and professional team. Thanks to Roman as well ✌🏻 …
Agent replied · 23 October 2024
Dear Nikash, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah , Customer Relations Team.
5/5
TrustpilotWe had support from Ruby Burridge from…
We had support from Ruby Burridge from the Hampton Office of Snellers Estate Agency in SW London.She was very helpful, articulate, on time and knowledgeable. Although the particular properties were not what we wanted, Ruby was very helpful.Five star review.
Agent replied · 15 June 2024
Dear Michael, Thank you for your review, and mentioning your experience with Ruby. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleClaudia is the most helpful realtor I ever spoke with. She went above and beyond to support me. Frequently updated me with any changed. Snellers should be your go to agency, and ask for Claudia to have the best experience!
Agent replied · 23 October 2024
Dear Moe,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleElla at Snellers Estate Agency has always been amazing. Quick to respond and gave us clear, helpful descriptions. Really appreciated her service!
Agent replied · 16 April 2026
Dear Jenni, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
TrustpilotSnellers have been amazing in helping me find the right property for me and my family
Snellers have been amazing in helping me find the perfect property to rent. Very friendly and professional and kept me updated with suitable properties, I felt as though it was just as important to them that I got the right property to suit the needs of me and my family. Also want to say a huge thank you to Amy!
Agent replied · 15 June 2024
Dear Ozuola, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotMany years of experience
I've had dealings with various property managers within Snellers since inheriting the flat from my father that they have managed for years. It's currently Shaun Brayshaw, who has been prompt, efficient and courteous in dealing with my queries and assorted issues. I can recommend the company based on many years of family experience.
Agent replied · 23 October 2025
Dear Mark, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Priyanka
4/5
GoogleQuick turn around time in contacting us on our search for rental properties. Thank you James and the team at Snellers.
5/5
GoogleMatthew has been super helpful in me finding my first place in the UK. He has done a great job at answering questions and consistently keeping me in the loop. He is friendly and approachable, would highly recommend him!!
Agent replied · 23 October 2024
Dear Nuriyah, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotA professional and customer focussed company
I have always received a timely and professional service from Snellers and been kept up to date on any issues. I have dealt with Sophie for a long time now and she has maintained the excellent sercice.
Agent replied · 15 June 2024
Dear Carl, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLayo Adebanjo was incredible. He helped us find our new home. Answered every question and worry we had. I would highly recommend him!
Agent replied · 23 October 2024
Dear Kristin, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotThank you!
I'm grateful to both Jaime Lipscombe and Kali-Ann Hawker for helping with a difficult tenancy issue. They were able to find a solution that worked for all parties involved and no-one was left out of pocket
5/5
GoogleMatt Ross is a very professional guy, attentive and present in everything, we were looked after with a lot of professionalism, a guy very kind. A thousand thanks
Agent replied · 23 October 2024
Dear Rita, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAlex Robins is extremely professional and courteous both in person and via email and while we haven't found the perfect property yet, he is endeavouring to do so for us. A very positive experience with Snellers so far.
Agent replied · 23 October 2024
Dear Bianca, Thank you for your great 5 star review, and mentioning your experience with Alex in our Kingston office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSnellers Rentals
Snellers have been letting out our property for 15 years whilst we are offshore and the fact that we are still with them speaks volumes. They have been great at vetting tenants, collecting rent on time and have helped with renovations in our absence.
Agent replied · 23 October 2025
Dear Eric, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
4/5
TrustpilotGreat Help
Both your staff member Foysol Ahmed and the plumbers that were sent to assist were friendly and helpful and our issue has been resolved. I'd like to thank Foysol and the team for their help with this.
Agent replied · 15 June 2024
Dear Spencer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally good service as lettings agent for my flat.Matt, James and Roman were really proactive ensuring a speedly tenancy renewal process.
5/5
GoogleMe and my husband Peter were extremely happy with the service provided yesterday with young Ellen. She was a glow of light and a very interesting human being. Her professionalism helped us find a nice new home to rent in Kingston and our son Grenville is chuffed with his new bedroom (that Ellen offered her artistic opinion and colour knowledge on). Would recommend her and use again!
Agent replied · 23 October 2024
Dear Harry, I am writing to say thank you for your kind comments about the service you received from our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleAaron Fakolujo gave me the most valuable advice and genuinely had my best interest at heart in my search for a property to purchase in Kingston. It can be quite difficult to make sense of all the information (or misinformation!) one receives. Smellers will take the time to explain everything clearly. I don’t think I have felt the need to write a recommendation before but Aaron delivered a service way above my expectations. Thank you so much.
Agent replied · 23 October 2024
Dear Laurence, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThis is the first time I have used Snellers as Letting Agents and they have been truly professional from initial engagement through to all aspects of managing viewings, and subsequent completion activities, with effective communication throughout. Thanks to Daniel, Hannah and Hope for the responsive service and I would have no hesitation in recommending the team.PositiveResponsiveness, Professionalism
Agent replied · 23 October 2024
Dear Kiran, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Snellers Kingston Upon Thames
How many reviews does Snellers Kingston Upon Thames have?
Snellers's Kingston Upon Thames office has 628 reviews across two platforms: 307 on Google, 321 on Trustpilot (across the whole business).
What is Snellers Kingston Upon Thames's rating?
Snellers Kingston Upon Thames is rated 4.7 out of 5 across all 628 reviews, and 4.9 out of 5 on Google from 307 reviews.
Has Snellers won any awards?
Yes. In The Trusted Agent 2026 awards: Snellers, Kingston Upon Thames won Gold; Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum.
Where is Snellers's Kingston Upon Thames office?
Snellers Kingston Upon Thames, 17-21 Richmond Road, Kingston Upon Thames, KT2 5BW.
