Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a new tenant, the best thing about this residential Lettings service is that it is personal and you are attended to as an individual not just a sales target on a database. This is what makes Greenwoods Residential stand out above all, that you get an informed service tailored to your individual needs from start to finish backed up by reliable professional experience and friendly staff who are happy to assist in the process. Tenancy successfully completed thanks to the personal attention of all the team and that includes the managed part of the letting service when replacements, renewals or repairs are requested during the tenancy.
Christopher · 16 April 2022
Agent replied · 21 June 2024
Hi Christopher, thanks for this wonderful review and we hope to work with you for a long time, regards Peter
★★★★★ 5/5
GoogleWe have been very pleased with Greenwoods managing our lettings. Peter and his team are prompt and professional, always able to secure quality tenants and maintain the property in excellent presentable condition.
Thank you for the years of trouble-free management!
H · 22 February 2024
★★★★★ 1/5
GoogleWaste of time. Breaches gdpr
Saj · 21 November 2025
Agent replied · 12 December 2025
Hi Saj, Sorry to hear that you are disappointed with us, I have searched for your details on our Customer database and we have no one called Saj registered. We do take GDPR very seriously and I would be grateful if you could call me on 02082390535 so we can identify if you are a client of ours and if so I would like to be able to discuss the issue with you in order to find a resolution.
Hi Saj, I am updating my comments as I have not had any response to my initial message. I have reported your review as a scam to google, all of our team works hard to always deliver the highest levels of customer service and it is hurtful to any business to get false negative reviews like yours. Please remove you post before Google do.
★★★★★ 5/5
GoogleHad an excellent experience with Fabjola in property management, very professional company. They really care about their customers and go above and beyond.
Melisa · 26 April 2025
Agent replied · 12 December 2025
Thank you for such a great review, providing exceptional levels of customer service is our most important goal, and its great to hear that our Property Manager Fabjola made an impact on you, she has only been with us since the start of this year and is doing such a great job.
★★★★★ 1/5
GoogleSteer clear if you looking for property management. This company are shockingly incompetent and will end up costing you money !
K · 16 May 2025
Agent replied · 16 April 2026
Hi K, I am sorry to hear your complaint and to see your 1* review, we take complaints very seriously however unfortunately I cannot find any record of you on our system. Could I ask you to call me on 0208 239 0535 Opt 2 and ask for Peter as I would like to hear about your grievance with an aim of resolving it in a professional and expedient manner.
Hi K, I am updating my comments as I have not had any response to my initial message. I have reported your review as a scam to google, all of our team works hard to always deliver the highest levels of customer service and it is hurtful to any business to get false negative reviews like yours. Please remove you post before Google do.
★★★★★ 5/5
GoogleI recently bought a flat in Kingston with Greenwoods, Tessa is brilliant, she went above and beyond keeping things moving through to completion. Very impressed and would definitely recommend!
Alexander · 16 April 2021
Agent replied · 21 June 2024
Hi Alex, many thanks for your 5* review, delighted to hear that Tessa did such a great job for you, it was certainly not an easy sales progression with the technical issues of the share of the freehold, but we were delighted that you held firm and worked with her to get over any hurdles and we all really hope you are now happy with your new home.
We look forward to working with you on any or all, of your property requirements in the future.
Best Wishes
Peter Greenwood and Tessa Kind and all at Greenwoods
★★★★★ 5/5
GoogleWe highly recommend the Greenwoods Estate Agents, they are very professional and friendly, helpful people. Thank you Louise and May it was a smooth move to our new home. We appreciate Peter’s (owner) efforts on creating such a great company that consistently helping tenants and land lords in the area. Greenwoods is a great asset in our North Kingston Parade and neighbourhood. Many thanks for your support.
Cake · 16 April 2019
★★★★★ 5/5
GoogleWe had a few issues with the property but Louise was very helpful and kept on top of everything. Could not be happier with the costumer service she provided.
Alice · 16 April 2024
★★★★★ 5/5
GoogleTessa was very professional and knowledgeable when showing us around properties. She was well-prepared and demonstrated an understanding of the strengths and potential in each property. Thanks!
Alex · 16 April 2021
Agent replied · 21 June 2024
Hi Alex, thanks very much for such a wonderful review for Tessa, I am delighted to hear that she added value to the viewings and hopefully gave some options which you may not have initially thought of. Tessa is relatively new to Greenwoods as a Sales Negotiator. However, we have know her for the past 2 years and having sold Tessa's house in Mill Street, Kington 18 months ago I really got to know her and so I was delighted when she finally accepted my offer to come and work at Greenwoods.
★★★★★ 1/5
GoogleAll real estate agencies have a bad habit of not replying to emails to give information about houses or shops. This causes a great deal of discomfort to those people who are looking for homes or shops away from where they live at the moment. Web platforms should fine such behaviors and I will certainly report on it.
Andrea · 16 April 2023
Agent replied · 21 June 2024
Hi Andrea, I am sorry you feel that way about estate agents, however we have no record of any emails or discussions with you, and you have not enquired about any of our properties under this name on any property portal as I have just searched the data base. We always strive to help anyone that contacts us and if you would like to call me directly I am very happy to listen to your complaint and to resolve it for you. But until you talk to me I believe this to be a fake negative report. We have had an enquiry from Antreas Charalampou, which we dealt with just 2 days ago is this you? Please call our office on 0208239 0535 and ask for Peter
★★★★★ 5/5
GoogleIt is rare to say that an estate agent is trustworthy, honest and committed. I have experienced all of this in my dealings with Peter. I have used Greenwoods in renting a property and received efficient service throughout the process. On leaving, my deposit and rent over payment was processed with no delay. When I purchased, needless to say I turned to Greenwoods and had an amazing hassle free process. Definitely will continue to use Greenwoods!
Reshna · 16 April 2020
Agent replied · 21 June 2024
Dear Reshna, thank you so much for your very kind words, it's been an absolute pleasure to work with you as a tenant, landlord and home owner ever since we first met in Sept 2014! I have to say you can be quite the task master.... but you are also extremely fair, realistic, pragmatic and a delight to work with, which really came to the fore during our 4 months home renovation project on your home. I really look forward to continuing to work with you long... into the future. Best Wishes and once again thank you, Peter Greenwood.
★★★★★ 5/5
GooglePeter and his team are customer centric and are very professional. They always response promptly and provide pragmatic resolution to problems reported to them.
Sam · 16 April 2024
★★★★★ 5/5
GoogleVery pleased with this letting agency. Initially Sarah was intuitive and listened to my wishes. - resulting in a perfect match..
Peter who runs the agency has a calm, pleasant manner. He manages to make the complexities of renting in London an achievable process despite the complications my particular case bought to the situation. They smile and they listen........
Recommend without hesitation.
.
Margaret · 24 June 2015
★★★★★ 5/5
GoogleAmir Ouri and Peter Greenwood did an outstanding job in helping to get my flat presented well for selling. They then found a buyer during challenging economic times, and succeeded in getting that through to completion with extreme efficiency.
Fiona · 16 April 2024
Agent replied · 21 June 2024
Thank you Fiona, it has been an amazing 9 year journey with you and Ian from rental to final sale, full credit to Amir on the sale as you mention not easy in current climate, but thankyou for your patience and loyalty. Hope this gives you the extra funds to continue with your love of sailing all over the world. Stay safe and fair winds.
Peter & Amir
★★★★★ 5/5
GoogleFriendly, efficient & professional. Great service, each & every time. I recently sold the rental property which Greenwoods had managed for the last 5+ years. As always the team were ready to deal with all aspects, to aid a smooth sale despite these difficult times. Thank you for your help & will be the first call I make for any future needs. 5*****
Ian · 16 April 2022
Agent replied · 21 June 2024
Hi Ian, thank you for such a great review, wow! it's been a truly great journey over many years as we initially rented the house and finally, we o get the sale over the line, after a prolonged and detailed sales progression which Tessa led on, but we got there in the end.
As I mentioned back in 2018 and I would like to re-emphasize now at the end, it has been a great pleasure to work with you also. You were such a good and responsive landlord, always considerate and professional. Thank you, and really hope to work with you again on any of your property needs.
Peter greenwood
★★★★★ 2/5
GoogleRenting with this company involves an overly bureaucratic process, including insuring the landlord's income through a third-party company even when tenants provide a guarantor. This approach appears to favor landlords heavily. Good luck to them with such policies. I'm also glad I read the other reviews.
Alexei · 16 April 2025
★★★★★ 5/5
GoogleGreat staff, helped me have an easy and stress free move.
Etienne · 16 May 2025
Agent replied · 12 December 2025
Hi Etienne, Thank you for such a great review, as a local independent agent we always try our best to ensure our customers receive the very best service in order to make moves as stress free as possible. Thank you.
★★★★★ 5/5
GoogleVery professional, excellent, friendly and trustworthy. We were helped by Scott, step-by-step throughout the process of moving into the property.
Maryam · 16 April 2024
★★★★★ 5/5
GoogleThe agency is very quick to response. We got a confirmation on the offer we put in within a day so process was very quick, team is very proactive and efficient. Their entire structure is well detailed and plan such as their move in inventory list with images of the as is state, very useful. Team is very honest and transparent which is something I truly appreciate.
Shruti · 16 April 2024
★★★★★ 1/5
GoogleStay well away from this letting agency. We used them to manage our property after previous agents sold to Greenwood’s. We were told PG would contact us to introduce himself when he took over, never happened.
Not many visits if any were made to the property to ensure the tenants were maintaining our property.
We visited 20/8 after the tenant was issued a section 21 notice, after we had sold the property in May. We were never at any point told we would be better selling after the tenant had vacated.
I was more than shocked with the state of the property on visiting. We signed and so did the tenant agreeing no pets were allowed but on entering there were cats in the property that had destroyed carpets and spindles in the stairs.
We had paid for painting prior to putting the property in the market and were told by PG the tenant would pay for this and damages to the property out of her deposit. He offered £200 once the tenant moved out.
We monthly had to chase payments and communication between the team was appalling.
If I was allowed to leave 0 stars I would have and would go as far to say -0
DO NOT USE
I could go on and on with negative issues with Greenwood’s
Carol · 16 April 2023
★★★★★ 5/5
GoogleIn my property search this one was the most helpful agency. With her honesty and work ethics, Indiana was absolutely outstanding in helping me to find the best home!
Abrek · 16 April 2023
★★★★★ 5/5
GoogleBest estate agent in Kingston. Thank you Peter
Kazi · 16 April 2021
Agent replied · 21 June 2024
Many thanks Kazi, it was a pleasure to talk to you and discuss investment options, just call anytime, happy to give you any advice that I can. Peter
★★★★★ 5/5
GoogleI had a great experience from the outset with GR. I was given sound advice and very competitive pricing broken down exactly as I needed it. The process was explained very well and the end result has been superb. I've rented my property for more than I expected and have excellent tenants on a long-term contract. Thanks!!
Nick · 16 April 2024
★★★★★ 5/5
GoogleI just want to thank Peter and his team for their kindness and allowing us to rent a property with his letting agents in a time where I desperately needed it. Absolutely wonderful team and issues are dealt with quickly, would definitely recommend!
Rovena · 16 April 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
