Trusted Agent profile · Kingston Upon Thames
★★★★★
340 reviews across 2 platforms
60-62 Old London Road, Kingston Upon Thames, KT2 6QA
Gascoigne Pees's office in Kingston Upon Thames, at 60-62 Old London Road, is rated 4.2 out of 5 across 340 reviews on two platforms, including 252 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleI could not recommend the team enough! They are absolutely great - there is never a problem too big or too small - Aidan and Jason are true assets to the business and will always go above and beyond.
Thank you for taking the time to leave us this amazing 5* review and recommendation Roz. Kind regards Lucy, Customer Relations.
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents. They are criminal - do not go anywhere near.
5/5
GoogleWe are pleased with the service Nicole, and the team provided. Made the process all seamless and quick.
Thank you so much for your kind words! We strive to make every experience with us seamless and quick. Kind regards, Lucy, Customer Feedback and Support Team.
2/5
GoogleOn signing the tenancy agreement very easy to communicate with, when tenancy ended and return of deposit asked for little or no communication -they even asked me to contact the landlord and ask him to contact them to confirm it was ok to release the deposit. Eventually I got the full deposit returned they told me that a bank transfer takes time and that is why there was a delay.
5/5
GoogleBest agent I’ve dealt with in a long time. So friendly and professional. Philip went over and above the standard level of service you would expect and exceeded our expectations, providing us sound advice through out the transaction for me and my family. His years of experience certainly shone through.
Thank you Mark for taking the time to leave us with your 5* review of the friendly and professional service you received from Philip and our dedicated Gascoigne-Pees team in Kingston upon Thames. Best wishes Emma.
5/5
GoogleMe and my partner are really happy about the service that we had. Working woth George was a pleasure He is been really helpful. I will recommend it Thank you so much NataliaPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleI have had a very good experience renting a property through them . Anna and her team were very helpful. Helped me through all the process and explained everything in detail as it was the 1st time for me . I would highly highly recommend it to everyone .
Thank you Abby for your wonderful 5* review about our local Gascoigne-Pees team! It is great to read that you would highly recommend us and I will, of course, make sure you kind words are forwarded to our local team. Best wishes, Scott
5/5
TrustpilotMy experience getting an apartment was…
My experience getting an apartment was completely stress-free. After weeks of searching, I contacted Gascoigne-Pees Esher, and all the stress and worry about finding a good place to live finally came to an end. Thanks to their amazing manager, Benjamin, and the ever-helpful Rosie, the entire process was smooth, efficient, and pleasant. To top it all off, I even received a lovely welcome gift! GLORIA
2/5
TrustpilotFarnham branch
This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.
5/5
GoogleI recently found a rented property through the kingston branch of Gascoigne-Pees. The staff have been nice and helpful. Especially Kate has kind and at the same time professional, communicate promptly throughout the whole process of viewing, negotiation, contracting and after-sale service. Definitely recommend! Yi
Thank you for taking the time to leave us this excellent review, it's great to see that the Gascoigne-Pees team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleWe have used Gascoigne Pees Kingston for many years now to let our flat and always received great service. This year the team have gone above and beyond to ensure a smooth and stress-free let for us. Huge thanks to Georgina and Jason in particular!
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
GoogleWe have just completed the transaction and very impressed with the whole purchasing process through Gascoigne-Pees! The sales team are very knowledgeable and professional, Areti was our first contact, she is friendly, helpful and …
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI found the Gascoigne Pees Kingston branch to be extremely professional and client focused. Special mention to Jason, Aiden and Georgina who went beyond the call of duty. Thank you for all your assistance and you did a sterling job.
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
5/5
GoogleI’ve just rented a property through Gascoigne Pees (Kingston Branch) and would highly recommend them. The customer service from Theo in particular was amazing. Lovely young man who helped make the process less stressful.
Many thanks for the great recommendation, 5* review and your kind words Kobe. Best wishes, Lucy, Customer Relations.
5/5
GoogleCannot recommend Gascoigne Pees enough especially Georgina who has made our letting such a smooth and swift process. She has a very professional yet personal approach and has been so very helpful. Couldn't have asked for any better. Thank you Georgina and team.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleSO grateful to Theo, Adrian and Areti for their help with getting my parents and I into our new home! We felt like they were rooting for us, and that’s so important to us! Theo specifically, we can’t thank enough. We love his energy and his clear passion for helping people get settled into their new homes!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had such a pleasant experience! Theo especially understood the importance of a growing family finding a new home, he really helped us in the direction. Thank you so much, definitely recommend ✨
Many thanks Glynn for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to say thank you to George Dietrich, he is very professional, helpful and work carefully and let my family have good start life experience in UK. Excellent!!!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleJason and the team were extremely welcoming, I have been a landlord for many years now and have not come across great service like this before. I highly recommend these guys and put full trust in them to look after my property.
Thank you for taking the time to leave us your amazing comments. I will make sure the local team are made aware of your 5* review and recommendation. Kind regards, Donna
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
GoogleMr Theo and Roxanne are the best they made the experience pleasant and response to call was prompt also they keep to their promise reliable and dependable. Thanks guys keep it up.
Thank you for your terrific 5* review Gabriel. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter the worst experiences with other leading agencies it was such a relief dealing with Gascoigne Pees Kingston. Everything was so organised and their approach is so professional; they don't try to push you into a property that's not right just for the sake of making a deal. The best thing about this office is everyone knows what is going on, so you can call anytime and someone will be able to help, unlike many other agents. Their follow up after service is brilliant too and I have been made to feel like my custom is important to them! I Would use them Again and Highly recommend them. Thank you so much to Barry, Egle, Victoria and the team at Gascoigne Pees Kingston for finding me the perfect flat. :0)
5/5
GoogleSuch a lovely team to help us buy our first home! Alex was super communicative and friendly and it felt like she genuinely wanted to help us. The rest of the team were great too- couldn't recommend them highly enough!
Thank you for taking the time to leave us this excellent review, it's great to see that the Gascoigne-Pees team were once again able to provide their proven, 5* service! Many thanks for the recommendation. Best wishes, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
