Gascoigne Pees Kingston Upon Thames reviews

★★★★★ 5/5

Google

Very impressed with the customer service by Theo, he was very informative and positive on the viewing. When we wanted to secure the property, he made sure the process was smooth from start to finish. We have now moved into our new flat and very happy with the help from Theo and the company!

Dovydas · 16 April 2025

★★★★★ 5/5

Google

The team at Gascoigne Pees kingston is just fantastic. Alex, Lucy and Phil, Thank you so much for going above and beyond to deliver a great service, and a special mention to Phil who made 51 phone calls to the probate registry to get the grant issued. Without your hard work our property purchase would not have completed in time for our projects.

Carless2010 · 14 June 2020

★★★★★ 5/5

Google

I have been dealing with many estate agents recently, and have been disappointed in their professionalism, Untill I came across Theo at Gascoigne pees , lovely friendly polite young man, with an enormous amount of knowledge, he’s always very professional but down to earth and friendly too. Always remembers me and I feel he understands what I’m looking for. I think many other estate agents should take a lead out of his book. Thanks very much Theo.

LAYLA · 16 April 2024

★★★★★ 1/5

Trustpilot

I strongly recommend staying away from…

I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.

N · 24 July 2026

★★★★★ 5/5

Google

Such a delightful experience. Theo was amazing help and very supportive. Thank you so much. Strongly recommend this estate agent company your in the best hands and care!

Char · 16 April 2024

★★★★★ 5/5

Google

Best customer service and support. Our main lady Areti is unbelievable not only gorgeous looking but she has an amazing heart and worked for our best interest!!!

Shivani · 16 April 2024

★★★★★ 5/5

Google

I had a fantastic experience with you! A young chap named Théo Barbier, showed me around a beautiful property, he was ever so professional, smartly dressed and had a contagious smile! Very knowledgeable & answered all my queries with ease.... Thank you Gascoigne Pees & a huge thank you to Théo!!

Heidi · 16 April 2025

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.  However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out  on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …

JENNY · 21 May 2025

★★★★★ 5/5

Google

I was served by a wonderful young lady called jemma, i wasn’t too sure about what i wanted but she was absolutely amazing and so helpful. highly recommend!!

Cherece · 12 December 2025

★★★★★ 5/5

Google

Very pleased with the service provided by Jemma! She is an asset to your store! Thankyou so much for helping me out and making everything a smooth process Jemma!

Catherine · 28 November 2025

★★★★★ 5/5

Google

Friendly & Informative service

Shashee · 11 June 2026

★★★★★ 5/5

Google

Oneil Gardner, I salute you. Oneil went above & beyond & secured the mortgage. Always following up & keeping me updated, even whilst he was on annual leave. If I could I'd give him a 10 🌟 review. …

Alpa · 16 April 2023

★★★★★ 5/5

Google

Great service all round, Jason from the Kingston branch was consistently responsive to any queries we had throughout the whole contract and process. Every single item raised was dealt with professionally and with great urgency on their end. Will definitely be using GPs services again in the future.

Sami · 16 April 2025

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022

★★★★★ 5/5

Google

I've recently rented a property through Gascoigne Pees Kingston. The service provided by George was excellent. He kept me informed throughout the process, answering all of my queries in a very professional, and calm manner. Which, from my perspective as a first time renter, is very much appreciated. Thank you GeorgePositiveProfessionalism

Matt · 14 June 2021

★★★★★ 5/5

Google

One of the best agency in Epsom. Kate Bennett was really good. She was fast in response and provided timely support. I found the best apartment in Epsom. Thanks for your support. Kenn, Anna was also good. U guys have a good team. Customer oriented. Very happy with the service. Thanks and best regards Uday

Uday · 14 June 2020

★★★★★ 5/5

Google

Brilliant work once again carried out by the Kingston Gasgoine-pees letting team. Special thanks to George Dietrich for going the extra and making sure everything was completed in a professional & timely manner.. Great Job!!

Leon · 16 April 2023

★★★★★ 5/5

Google

Bought a property and the whole process took a long time, but the staff was nice and always helpful especially Areti. She always replied and was always updating me. I appreciate the help and support

SPIRO · 16 April 2023

★★★★★ 4/5

Google

Contact was good. The agent was alxays nice with us but the house wasn't ready when supposed to be as the cleaning wasn't done prior to the move so we had to do it.

Thomas · 16 April 2023

★★★★★ 5/5

Google

Thank you, Jemma and Gascoigne-Pees Team at Kingston, for their support in finding a suitable property, and for being considerate about my requirements.

JASLEEN · 16 November 2025

★★★★★ 5/5

Google

Areti is the most amazing estate agents: her knowledge, patience combined with her passion for her clients is unparalleled. John has been amazing as well. Best estate agents, may you both continue thriving!!

Alexandra · 16 April 2023

★★★★★ 5/5

Google

Great service from Philip Mack at Kingston branch from day 1....kept me informed all along the selling process. Would highly recommend Philip and his team. Actually used the Worcester Park branch when we sold our own house 2yrs ago with same great service. Many thanks again Philip for all your hard work. Rachel Timoney

Rachel · 15 June 2019

★★★★★ 5/5

Google

I'm very happy to recommend Philip and the team to anyone selling in Kingston. Although the process took longer than expected, it always felt that they had our best interests at heart. We're moving today and are on really good terms with our buyers - testament to the fine job Gascoigne Pees have done.

Bruce · 15 June 2019