Gascoigne Pees Kingston Upon Thames reviews

★★★★★ 1/5

Trustpilot

Poor Experience As a Renter

I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!

Tariq · 20 July 2022

★★★★★ 5/5

Google

Friendly & Informative service

Shashee · 11 June 2026

★★★★★ 5/5

Google

Oneil Gardner, I salute you. Oneil went above & beyond & secured the mortgage. Always following up & keeping me updated, even whilst he was on annual leave. If I could I'd give him a 10 🌟 review. …

Alpa · 16 April 2023

★★★★★ 5/5

Google

Great service all round, Jason from the Kingston branch was consistently responsive to any queries we had throughout the whole contract and process. Every single item raised was dealt with professionally and with great urgency on their end. Will definitely be using GPs services again in the future.

Sami · 16 April 2025

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022

★★★★★ 5/5

Google

I've recently rented a property through Gascoigne Pees Kingston. The service provided by George was excellent. He kept me informed throughout the process, answering all of my queries in a very professional, and calm manner. Which, from my perspective as a first time renter, is very much appreciated. Thank you GeorgePositiveProfessionalism

Matt · 14 June 2021

★★★★★ 5/5

Google

One of the best agency in Epsom. Kate Bennett was really good. She was fast in response and provided timely support. I found the best apartment in Epsom. Thanks for your support. Kenn, Anna was also good. U guys have a good team. Customer oriented. Very happy with the service. Thanks and best regards Uday

Uday · 14 June 2020

★★★★★ 5/5

Google

Brilliant work once again carried out by the Kingston Gasgoine-pees letting team. Special thanks to George Dietrich for going the extra and making sure everything was completed in a professional & timely manner.. Great Job!!

Leon · 16 April 2023

★★★★★ 5/5

Google

Bought a property and the whole process took a long time, but the staff was nice and always helpful especially Areti. She always replied and was always updating me. I appreciate the help and support

SPIRO · 16 April 2023

★★★★★ 4/5

Google

Contact was good. The agent was alxays nice with us but the house wasn't ready when supposed to be as the cleaning wasn't done prior to the move so we had to do it.

Thomas · 16 April 2023

★★★★★ 5/5

Google

Thank you, Jemma and Gascoigne-Pees Team at Kingston, for their support in finding a suitable property, and for being considerate about my requirements.

JASLEEN · 16 November 2025

★★★★★ 5/5

Google

Areti is the most amazing estate agents: her knowledge, patience combined with her passion for her clients is unparalleled. John has been amazing as well. Best estate agents, may you both continue thriving!!

Alexandra · 16 April 2023

★★★★★ 5/5

Google

We've had the pleasure of meeting Theo and we must say that it was the best flat viewing we've ever had! Very warm, professional and just a really positive person, allowed us plenty of time at the property and we didn't feel rushed. He's definitely top notch!

Petronela · 12 February 2025

★★★★★ 5/5

Google

Great service from Philip Mack at Kingston branch from day 1....kept me informed all along the selling process. Would highly recommend Philip and his team. Actually used the Worcester Park branch when we sold our own house 2yrs ago with same great service. Many thanks again Philip for all your hard work. Rachel Timoney

Rachel · 15 June 2019

★★★★★ 5/5

Google

I'm very happy to recommend Philip and the team to anyone selling in Kingston. Although the process took longer than expected, it always felt that they had our best interests at heart. We're moving today and are on really good terms with our buyers - testament to the fine job Gascoigne Pees have done.

Bruce · 15 June 2019

★★★★★ 1/5

Trustpilot

Disappointing Unacceptable Service

I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken. I have awarded them one star for the fact, that I did receive an apology from their Customer Relations Officer.

Geraldine · 26 January 2025

★★★★★ 5/5

Trustpilot

Ben Calder - Rentals

From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!

Paula · 3 July 2023

★★★★★ 5/5

Google

Absolutely brilliant. Efficient and knowledgeable. Georgina made the process of finding a house with my family a stress-free experience. With a great level of local knowledge and connections, no question was left unanswered and we are now settled in our new home! Thanks!PositiveResponsiveness, Quality, Professionalism, Value

Husam · 25 August 2021

★★★★★ 5/5

Google

I've recently rented a property through George at Gascoigne Pees Kingston. The service provided by was excellent and extremely quick turnaround from first viewing to moving in. He kept me informed throughout the process and made it a very pleasant experience. Very much appreciated. Thank you George

Daniel · 14 June 2021

★★★★★ 5/5

Google

Gascoigne-pees Kingston Branch has no doubt been the best letting agents I have been in touch with. A special mention to Georgina Claiden, who was so welcoming and professional in here dealings with myself and family. She and her team …

Ian · 16 April 2022

★★★★★ 5/5

Google

I have recently been looking for a property to rent and the whole team at Gascoigne-Pees Kingston have been super helpful with this! George and Georgina were very professional and helped me throughout the whole process. I could not recommend them highly enough. Thank you !!PositiveProfessionalism

Kelly · 14 June 2021

★★★★★ 5/5

Google

Alex Harris - she is the absolute BEST!! I couldn’t have asked for a better estate agent in buying our first home. She showed us a home we didn’t want to look at and now today we have completed! Couldn’t recommend her enough. Thank you Alex and to Phil.

Kelly · 14 June 2020

★★★★★ 5/5

Google

Areti, our estate agent, provided an exceptional experience. She was attentive, knowledgeable, and went the extra mile to help us find our new place. Her communication and negotiation skills were impressive, making the process easier. Areti's dedication and personalized approach make her highly recommended in the real estate industry. We are grateful for her assistance and couldn't be happier with our new home.

Reem · 16 April 2024