Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKingston is one of the most competitive areas to rent in, so I was delighted that Nicola Walker was so friendly and helpful. I trusted her immediately. She really knows her stuff, accurately advising me about a tenancy agreement in five seconds flat when others hadn't been able to. My search included a lot of communication which she responded to quickly always in a friendly manner. I cannot recommend her enough for your go-to Kingston rental search. Thanks Nicola!
C · 16 September 2025
Agent replied · 16 April 2026
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that Nicola provided exceptional service and made your rental search in Kingston a breeze. We take pride in our team's knowledge and friendly approach, and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had such a great experience with this agency, especially thanks to my agent, Jemma Sexton. She was absolutely amazing throughout the whole process and went above and beyond to help us secure our new place. Jemma was always quick to return our calls and answered any questions we had straight away, which made everything so much less stressful. Thanks to her support and professionalism, we were able to get everything sorted smoothly. Overall, I’m super pleased with the service and would definitely recommend this agency to anyone looking for a new home.
Mariya · 17 August 2025
Agent replied · 16 April 2026
Thank you so much for your positive feedback! We are so happy to hear that Jemma provided such exceptional service and made the process stress-free for you. We strive to go above and beyond for all of our clients, and we are thrilled that you found your new home with us. Thank you for recommending our agency, it means the world to us!
Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIt was so refreshing to come across an estate agent that wasn't just in it for the sale and made the transition of moving home from start to finish feel absolutely seamless. The team are friendly, professional, helpful and respond to your enquires promptly. Any issues are dealt with quickly and regular updates on status. On exchange of keys, we got to our place and it was clean and all paperwork was in order. The whole experience was just top class! Big thank you to Jemma who was absolutely amazing! Highly rate this estate agents!!
Melissa · 27 June 2025
Agent replied · 16 April 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI just want to thank the whole team for the hard work to get a our house sold, we know it was hard work with our onwards chain which they also supported with.
We have now finally sold and without there help it would not of happened.
Vez was also amazing in getting our house sold over what we anticipated.
We would highly recommend and thank the Team once again. Emma
Emma · 4 August 2025
Agent replied · 16 April 2026
Thank you so much, Emma! Our team is dedicated to helping our clients achieve their goals, and we're thrilled to hear that we were able to exceed your expectations. Congratulations on the successful sale of your house! #Teamwork #Grateful
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe were put in a situation through no fault of our own where we had move quickly. We found a property and Theo done our viewing on the 10th May. We get the keys to our new home tomorrow 24th May. Theo has helped us every step of the way and has kept great communication throughout. Thank you Theo and the GP team also for making this process so smooth and quick 14 days from start to finish! Highly recommend ☺️
Vickey · 16 April 2025
Agent replied · 13 June 2024
Thank you Vickey for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were in London just a few days in july 2024. Our aim is visiting the city and buy a flat for investment in Kingston. We just walked in Gascoigne-pees to have an idea about that . Anirudh, Scott and Shannon were so helpful to us , on the first day, they showed us the flat what we exactly want. Price and location of the flat, just perfect fit for our thoughts. In 2 months time , all done and we got our flat . The next day Roxana found us a good tenant and turned our Purchase a good investment. Thanks for all Kingston Gascoigne pees team .
They made everything so easy for us .
Turkish mum&daugter
Su · 16 April 2025
Agent replied · 23 October 2024
Hello Su, thank you so much for your wonderful 5* review! We're thrilled to hear that Anirudh, Scott, Shannon, and Roxana were able to assist you so effectively and make your investment process smooth and successful. We appreciate your kind words and are delighted that you had such a positive experience with our Kingston team. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI wanted to take a moment to recommend Areti, the agent at GP who assisted me. Areti was fantastic, really helpful, friendly, and patient with all my questions. What stood out to me was her flexibility during negotiations, which made everything go smoothly. Even after the tenancy agreement was sorted, she went the extra mile by offering valuable tips on furniture and local area insights. Overall, a top-notch experience thanks to Areti's professionalism and friendliness!
Kam · 16 April 2025
Agent replied · 13 June 2024
Kam Fung Ling thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJemma has been a delight to work with in the acquiring of my mate and I’s new flat. Always happy to help and offer her support, thank you Jemma for making this process as easy as possible
Adam · 9 April 2026
Agent replied · 16 April 2026
"Thank you for your kind words! It's been a pleasure helping you find your dream home. Your satisfaction is our top priority and we're thrilled to have made the process smooth for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Theo from Gascoigne-Pees lettings Kingston while searching for my first home, and I couldn't be happier with the experience! From the very first meeting, Theo Aiden and Jason were all very friendly, knowledgeable, and genuinely interested in finding the perfect place for me.
They took the time to understand my needs and preferences, and provided me with a tailored list of properties that matched what I was looking for. Their communication was excellent, I was always kept updated throughout the process, and any questions I had were answered promptly and thoroughly.
What really stood out was their negotiation skills. Theo in particular worked hard to get me a fantastic deal, and I truly felt they had my best interests at heart. They guided me through every step of the buying process, making it smooth and stress-free.
I highly recommend Theo, Jason and Aiden and Gascoigne-Pees lettings Kingston to anyone looking to buy or sell a home. They made my first-time home buying experience a positive and memorable one. Thank you for all your help
Shannen · 6 December 2024
Agent replied · 10 December 2024
Thank you so much for your glowing 5* review! We're thrilled to hear that Theo, Aiden, and Jason made your first home-buying experience so positive and memorable. Your kind words and recommendation mean a lot to us.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe’ve just started to work with G-P, and from the start Lauren has been incredibly helpful, organised, and professional. She’s made the whole process straightforward and stress-free, and communication has been excellent throughout. We’re really looking forward to continuing to work with G-P and appreciate the great support so far.
Izabela · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for sharing your positive experience with Lauren and our team at G-P! We strive to provide exceptional service and it's fantastic to hear that you are already feeling supported and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJemma was amazing, gave us all the time we needed when viewing the home
When we had any questions about moving in or requirements she was always at the end of the phone providing us with every answer she could
Couldn’t recommend anyone more to help you move into your home
Thank you, Charlie and Morgan
Morgan · 16 September 2025
Agent replied · 16 April 2026
Thank you so much for your kind words, Charlie and Morgan! We are so happy that Jemma provided you with excellent service and assisted you every step of the way. Our team is dedicated to helping you find your dream home and we're always here for any questions you may have. Wishing you all the best in your new home! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJemma has been amazing with helping me and my partner to move. She has been really accommodating and quick with her responses. I felt really reassured throughout the entire process. Thank you Jemma!
Georgia · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! It was a pleasure assisting you and your partner with your move. Providing excellent customer service is our top priority, and we're glad to hear we succeeded in making your experience smooth and stress-free. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAzar has been brilliant in guiding us along our mortgage application journey. As first time buyers, we have learnt a lot from her experience and knowledge, and really appreciate the time she provided us over the phone and on an online call
Daniel · 28 November 2025
Agent replied · 26 December 2025
Thank you for the glowing review! It was a pleasure to assist you in your journey as first time home buyers. Our team is dedicated to providing excellent service and we are thrilled to hear about the positive impact we had on your mortgage application. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe switched to Gascoigne-Pees after trying to sell our flat with a local agency and not succeeding for 8-9 months. Harvey and Janene looked after our sale with great support. Harvey was perfect during the viewings, explaining everything to …
Dolun · 16 December 2025
Agent replied · 26 December 2025
Thank you so much for your kind words! We're thrilled that we were able to provide you with the support and help you needed to successfully sell your flat. Our team at Gascoigne-Pees aims to make the selling process as smooth and stress-free as possible for our clients. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleI have been working with gp for a few years as they let and fully manage my house while I’m working overseas. So far they have helped me a lot. Jason Weddle is very responsive and proactive.
Eduardo · 5 December 2025
Agent replied · 26 December 2025
"Thank you for your loyalty and trust in our property management services. We are thrilled to have made your life easier while working abroad. Our dedicated agent, Jason Weddle, always goes above and beyond to ensure your satisfaction. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a very positive experience letting my flat from Gascoigne Pees Kingston.
Roxana, Theo and Jason were extremely professional, helpful and informative and Roxana was always happy to help with any problems I had, even when out of hours.
The senior leadership team are very lucky to have such enthusiastic and committed members of staff working for them.
Chris · 16 April 2025
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review Chris. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleSpoke to Sophie about potentially letting my property, she was super informative, kind & caring. Highly recommended if you’re looking to let! Thank you Sophie!
Jordan · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We strive to provide the best service to our clients, and I am so glad that Sophie was able to assist you. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have been a client with countrywide for 26 years. I have in particular found Jason Weddle to be an extremely efficient manager. I have also found his colleagues. Aidan Mullen,Theo and Roxana to also be extremely efficient.
On the property management side Cassie Sharp Senior Property Manager is amazing she is more and more than efficient
Anne · 16 April 2025
Agent replied · 23 October 2024
Thank you Anne for your kind words and for being a loyal client for 26 years. We're delighted to hear that Jason, Aidan, Theo, Roxana, and Cassie have provided you with exceptional service. Your feedback is greatly appreciated! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTheo Barbier was very efficient and full of local knowledge and information . Theo showed me and my family around several properties Untill we found the correct one for us! Thank you Theo for your professionalism and your local knowledge and expertise. I would recommend dealing with Theo if you’re looking to rent a property .
Ryan · 16 April 2025
Agent replied · 23 October 2024
Thank you Ryan for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 4/5
Googlewould advise any potential buyer to be extremely cautious when making an offer.
This agent sides with the seller and tries to persuade buyers to accept any issues identified in the survey. They insisted that electrical issues found in the survey (many C2s and FI) were also “sold as seen,” which is highly unreasonable.
Before we made our offer, we were also misled into believing that the flat had been previously rented out, when in fact the seller had been living there themselves.
During the bidding process, we were asked to bid against ourselves. The seller refused any repair and claimed the price was already “below asking.” However, at that point, we were already the highest bidders and no other offers had reached the asking price, clearly indicating that the asking price did not reflect the actual market value.
What was even more frustrating is that the agent suggested that we should have considered every possible issue before submitting an offer. If that’s the case, then what is the point of conducting a survey at all?
To any future buyers: please be aware and make your offer assuming the property may have any possible potential problems, and make sure your offer price accounts for any potential repair costs (for example, assuming serious electrical issues). This agent only acts in the seller’s interest and support seller to refuse all repair requests. Proceed with caution.
Vicky · 5 December 2025
Agent replied · 26 December 2025
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently viewed a property with Theo, a delightful staff member of this branch who went above and beyond to answer the many questions I had, and helped with any queries too. The property was stunning, and even better than the advert- the professionalism and approachability of Theo made the experience even more joyful.
Katerina · 16 April 2025
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review Katerina! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan't fault Lauren and the team for helping us find our flat, she handled all my questions and made the process as smooth as we could hope for. Thank you!
Ellen · 16 December 2025
Agent replied · 16 April 2026
We are thrilled to hear that Lauren and our team provided you with excellent service throughout the process of finding your flat. Thank you for trusting us and we are always committed to making your experience as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbsolutely professional from my first contact to arrange viewing. Theo a very competent letting advisor who completed the viewing with me, answered so many questions I had and many emails I sent! Very fast and prompt, I secured the property I wanted. Gascoigne pee lettings professional and restored my faith after I have had viewings with different agencies and felt let down. Will recommend this agency and will always recommend Theo as he is experienced and honest.
Rabab · 16 April 2024
Agent replied · 13 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a fantastic experience with Jason and his team at the Kingston Office. I would definitely recommend them.
Paul · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
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