Trusted Agent profile · Kingston Upon Thames
★★★★★
340 reviews across 2 platforms
60-62 Old London Road, Kingston Upon Thames, KT2 6QA
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Kingston Upon Thames, at 60-62 Old London Road, is rated 4.2 out of 5 across 340 reviews on two platforms, including 252 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleI would highly recommend Gascoigne-pees to anyone looking to rent. They have been extremely efficient and professional every step of the way. A big thank you to George!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor communication and knowledge of their portfolio
This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.
5/5
GoogleVictoria has been invaluable to me in the sale of my property and has taken all the stress from me and put it on her shoulders!! Can't recommend her and her team enough.
Hi Steve, Congratulations on the sale of your property, i am glad to read that Victoria and her team were able to make your experience a stress free one. Thank you for the great review. Best wishes, Sarah
5/5
GoogleAs usual, great service from the team, Theo, Aiden and Jason. They have consistenly come through for me over the years.
Hi Mark, Thank you for your kind words and for consistently trusting Theo, Aiden, and Jason over the years. We're thrilled to hear about your 5* experience with our team! Best regards, Lucy, Customer Relations Team
5/5
GoogleGascoigne Pees Kingston have been exceptional. Highly recommend. Our purchase was not possible without the help of Alexandra Harris and her team. She handled it very professionally. She is impeccable.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleHave experienced so many estate agents before, but George Dietrich was very special. He is one of the most reliable and responsible agents. also made all process accurately and smoothly. Highly recommend him for someone is looking for flats or tenants.
5/5
GoogleThanks to Victoria Yates who blocked an evening out of her schedule to show me around some houses in my price range. Very knowledgeable about the houses and well prepared! Good visits.
So glad we were able to help! Good Luck with your house search, please get in touch if we can assist further. Kind Regards, Renee
5/5
GoogleKate Benette- she's been a big help for us in finding a new home specially that were are just barely 2mos here in kingston. Absolutely the best! Thanks Kate!
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
5/5
GoogleBest estate agents I have ever dealt with. Always very prompt and helpful. Special thanks to Georgina who made finding and securing a property a quick and smooth process!
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
GoogleBest letting agents by far. We had the most wonderful experience with Kate Bennett who made the whole process of finding the property, completing the paper work and moving in a delightful experience. Kate and the rest of the team at Gascoigne Pees are an absolute pleasure to deal with: professional, uncomplicated and very knowledgeable. We would most certainly recommend their services to anyone looking for a home in the Kingston/Richmond area. Thanks for the wonderful job!
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Many thanks for the recommendation. Best wishes, Scott
5/5
GooglePhilip and his team are extremely knowledgeable. Gascoigne-Pees gave me sound advice on my property and were genuinely interested in helping & offering a great service. I would definitely recommend them.
Wonderful to read another 5* review for our helpful and knowledgeable team at Gascoigne-Pees in Kingston Upon Thames. I will make sure your kind words are forwarded to Philip and the team and would like to thank you for your kind recommendation. Kind regards, Scott
5/5
GoogleVery happy with Gascoigne-Pees Kingston. Alex was very supportive and professional throughout the sales process. I would recommend working with Gascoigne-Pees.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleI moved out from the apartment few weeks ago and I really need my deposit money back and they NEVER ANSWER! I emailed twice and always automatic replies! so I called and this man said "I'm not the person who's in charge", what a helpful answer for the customer. And they replied to my flat mate that they are taking 650 pounds for CLEANING and REDECORATING the apartment. We already spent 280 pounds to cleaning company to clean our flat and they are cleaning the flat again with our deposit money. This means that they didn't check the flat after cleaning. Also, when we moved in to that flat, all of the door handles were broken, floor was dirty, and the light bulb went out very quickly. Why all of sudden redecorating? It wasn't redecorated when we moved in. The worst experience ever in UK.
Thank you for taking the time to leave a review. I am sorry you feel you have not received the high level of service we always aim to provide. Please could you forward the property address details to customercare@countrywide.co.uk and we can chase this and resolve the issue for you. Kind Regards.
5/5
GoogleHave experienced so many estate agents before, but George Dietrich was very special. He is one of the most reliable and responsible agents. also made all process accurately and smoothly. Highly recommend him for someone is looking for flats or tenants.
1/5
GoogleRented a property through Lettings Agent GEORGINA. Very shocked to see any recommendations below and believe they’re likely fake reviews. Misold a flat which stank of smoke, none of the blinds worked so we had no privacy (even in the shower). Georgina told us the previously tenants had sold drugs out the flat 🤣 Nothing was ever done to assist. They’re inhumane, disgusting Charletons. Many need to retake their GCSEs.NegativeQuality, Professionalism
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and pushy
Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.
5/5
GoogleVictoria was very accommodating and friendly when I viewed several flats with GP on Saturday. I look forwards to continuing to work with her as my property search progresses.
Thank you Greg for such a great review. Please accept our best wishes in your property search. Kind Regards, Sarah
5/5
GoogleI just moved to the country, I worked with both Roxana-Nicoleta Ruse and Theo Barbier. Both very accommodating and the most helpful when starting this new chapter in my life.
Thank you for your excellent 5* review and kind words of our dedicated team Mara. Kind regards, Lucy, Customer Relations.
1/5
Trustpilotappalling and disgusting treatment for our property
We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.
5/5
GoogleVery accommodating staff, especially Kate Bennet who always updates us with the progress of our tenancy process and who makes sure our requests reached the landlord.
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
5/5
GoogleGascoigne Pees Kingston have been outstanding. Been a landlord of theirs for many years and have never let me down. Highly recommend Jason and the team.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Many thanks for the recommendation. Best wishes, Scott
1/5
GoogleTerrible, terrible, terrible....really really bad ! There isn't enough I can write to express how bad these people are and specifically Daniela Ghita, she is rude, unprofessional, abrasive and unpleasant. All they care about is the landlords and money, so if your a tenant stay away, far far away. They charged us incorrectly, there were mistakes in the contract, she was very rude to my girlfriend and generally just horrible to deal. Lastly now we have left the rental property and in dispute with the landlord, she tries to completely was her hands of the situation and take zero responsibility, aside from also completely siding with the landlord of course. NEVER NEVER AGAIN !!
Dear Mr Blanco, firstly I would like to take this opportunity to thank you for bringing these matters to our attention, and apologise that you have been left feeling this way, unfortunately this review relates to our 'lettings' branch. We are a leading provider of Residential Lettings and Property Management, dedicated to delivering a first class service, we take our reviews seriously and aim to resolve any issues raised. In response to your comments I have looked into this matter and I believe that Daniela responded to your questions in a timely fashion, we have also arranged a goodwill refund for you, for the check in, to cover additional costs being raised by the landlord. We were only instructed by the landlord on an introduction only basis, which Daniela explained to you, and advised how this service works between us, the landlord and the tenant. Although we were instructed on this basis Daniela went out of her way to help you and get certain enquiries resolved. I have checked over the contract and it was correct at the point of commencement of the tenancy. As we weren't managing the property we were unaware that the landlord had moved address, this would have been their responsibility to advise you of their change of address as we have no regular contact with them. I am sorry if you felt Daniela was rude to you, but I can assure you this wasn't her intention. Once again I apologise if you feel that we have let you down in any way. If you would like to discus the matter further then please do give me or a member of my staff a call on 020 8261 7095. Branch Manager
1/5
GoogleWorst ever agency!! Do not go there. Very unprofessional in dealing with tenants. The team I had deal with in 2012 was horrible. I had to ask for all the payment receipts, all documentation for the property. They were not at all helpful. NO wonder the team was completely replaced. The new team may be better, but I would certainly not go to them again ever. Rented a property in 2012 and left it last month. The parent company "Countrywide" still squabbling about the deposit. Taking ages to return the deposit even after given all information to them. Agh! so frustrating.
I’m very sorry to hear that you have had a bad experience with Gascoigne Pees. Unfortunately this review relates to our 'lettings' branch and I would like to invite you to contact them directly on 02082617095 to discuss. We aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. Branch Manager
1/5
GoogleI have had a terrible experience trying to buy a property through them. They misled both the seller and myself. No response to calls or emails and then our agent disappeared and replaced with another one. At the end my purchase failed because of them. No professionalism. If you did not have another choice but work with them, make sure you get confirmation in writing for everthing they say.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
