Gascoigne Pees Kingston Upon Thames reviews

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest.

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Mateusz · 11 April 2024

★★★★★ 5/5

Google

Victoria has been very helpful in assisting us with our search. Thank you!

Long · 15 June 2019

★★★★★ 1/5

Google

Despite having been clear and consistent throughout the sale process about my position G-Pees Kingston repeatedly failed to communicate it to my buyer resulting in the buyer losing out on a great property. Now their head office wants me to come back to them, astonishing. You can't say you haven't been forewarned.NegativeQuality, Professionalism

Lars · 14 June 2021

★★★★★ 1/5

Trustpilot

Disgusting flat, substantial costs due to failings and misrepresentation

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

Doctor · 25 March 2022

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023

★★★★★ 1/5

Trustpilot

pushy, bordering on harassment

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

Chris · 10 May 2024

★★★★★ 5/5

Trustpilot

Very helpful with advice

After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.

Luke · 2 December 2022

★★★★★ 1/5

Trustpilot

I found a house to rent through…

I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.

Sarah · 4 November 2021

★★★★★ 1/5

Trustpilot

No apologies over mishandling to manage property

We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.

Hal · 21 August 2021

★★★★★ 5/5

Trustpilot

We had a fantastic service give have had a wonderful experience with…

We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.

Denise · 26 April 2023

★★★★★ 5/5

Google

Has to be said that Areti, Could not have done a better job. Very happy in my new home.

Carl · 16 April 2024

★★★★★ 5/5

Google

Excellent and professional service. George and Elvina in particular were incredibly helpful and made my move in as smooth as possible. Even got a welcoming gift package when I moved in. Thank you!

Yassal · 16 April 2023

★★★★★ 5/5

Google

We worked closely with Georgina for an incredibly smooth move into our new rental home. She has been professional in every aspect and all of Gascoigne-Pees have been responsive to our emails, including the contractors that work for them. The process has been stress free.PositiveResponsiveness, Professionalism

Grace · 25 August 2021

★★★★★ 5/5

Google

I recently let a property with Georgina and George show it to us. We are more than happy with their help. We are loving the place and our cats are loving the sun that we get here. Thank you so much! I will totally recommend them 💛

Barbara · 14 June 2021

★★★★★ 5/5

Trustpilot

Had the best experience

Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.

Emily · 20 October 2023

★★★★★ 5/5

Google

We worked closely with Georgina for an incredibly smooth move into our new rental home. She has been professional in every aspect and all of Gascoigne-Pees have been responsive to our emails, including the contractors that work for them. The process has been stress free.

Grace · 14 June 2021

★★★★★ 5/5

Google

We had fantastic service from the GP team on what was ended up being a long sales process. The team were brilliant throughout, from organising the viewings through to keeping everyone informed once the sale was agreed. We would highly recommend using them!PositiveQuality

Michael · 25 August 2021

★★★★★ 1/5

Trustpilot

Communication was poorly, and the description of the property wasn't correct

The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.

Marta · 29 May 2024

★★★★★ 1/5

Trustpilot

Untrustworthy, liars and horrible customer service

They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them

Joshua · 16 February 2024

★★★★★ 1/5

Google

Worst experience ever when we dealt with this estate agent for a purchase. They didn't seem interested to show us the place. Arrived quite late maybe hoping we will cancel, it felt rushed and unhelpful. …

S · 16 April 2022

★★★★★ 5/5

Google

Our successful move in will not be possible without the help of Kate Bennett! We feel sorry for letting her wait during our move in date for we need all housemates to be present. She handled it well, very professional. She's a star. 🤩👍 …

Carlo · 14 June 2020

★★★★★ 5/5

Google

I am a multi landlord and gave these guys a shot on renewal. They did a fantastic job for me, exceeding my expectations. Very polite and helpful professional all the way. Many thanks Bob Francis.

Bob · 16 June 2014

★★★★★ 5/5

Google

I am happy and lucky to have met Ms Victoria Yates. She listened and learnt what I was looking for, kept an eye on market, remembered me and my taste and contacted me as soon as she got this new instruction suits my criteria. Thank you.

Finley · 15 June 2019

★★★★★ 1/5

Google

Tenants should avoid. You have to rely on Countrywide to manage the letting, and they are incompetent. Our shower broke three months ago and they've still not fixed it.NegativeResponsiveness, Quality, Professionalism, Value

Gary · 14 June 2022