1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
Trusted Agent profile · Kingston Upon Thames
Gascoigne Pees Kingston Upon Thames reviews
★★★★★
340 reviews across 2 platforms
60-62 Old London Road, Kingston Upon Thames, KT2 6QA
Gascoigne Pees's office in Kingston Upon Thames, at 60-62 Old London Road, is rated 4.2 out of 5 across 340 reviews on two platforms, including 252 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
Awards
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI viewed a property with Georgina but despite her amazing efforts i was unable to rent the property due to a change in circumstances. I would definitely rent through her in the future.
Agent replied · 13 June 2024
Hi Jack, thank you for the excellent 5* review and recommendation. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments to our local Gascoigne- Pees branch. Many thanks, Lucy.
5/5
GoogleVictoria Yates continues to give excellent advice and service. I do believe that she has my best interests at heart and I have every confidence in her. A very pleasant person to deal with.
Agent replied · 13 June 2024
Thank you for such a wonderful review Anna. I am glad to read you have had a good experience. I will pass on your kind comments to Victoria. Kind Regards, Sarah
5/5
GoogleHappy client! They quickly showed me some very nice flats and listened to what I was looking for! (A miracle for estate agents.) Victoria Yates and Domal McKenzie were especially hepful. Would use again.
Agent replied · 13 June 2024
Hi Daniella, thank you for your 5* review. Woulderful to read of your positive experience in finding a flat with Victoria, Domal and the team at Gascoigne-Pees. Best wishes, Tracey.
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
5/5
GoogleWe received spectacular service from the entire G-P Kingston team. Highly knowledgeable staff that worked closely with us to understand the Kingston market and get us into the right property quickly. Highly recommended.
Agent replied · 13 June 2024
Hi Graham, many thanks for your wonderful 5* review. I'm delighted to read that the knowledgeable and professional team at Gascoigne-Pees found you a suitable property in good time. Best wishes, Tracey.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleGeorgina Claiden from the Kingston office of Gascoigne-Pees has been great to work with! With the excellent support from her, we very quickly found the right place to rent.
Agent replied · 13 June 2024
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
5/5
GoogleWe bought a house in central Kingston via them. Great team and a dedicated service indeed! Very flexible with site visits. Proper follow-up on all issues.
Agent replied · 13 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy
5/5
GoogleJust sold a property in kingston. Phillip & Alex provided a really good service. Would recommend to anyone looking for a good honest estate agent.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the Gascoigne-Pees team were once again able to provide their proven, 5* service! Best wishes, Lucy.
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
GoogleExcellent service, Excellent team
Agent replied · 13 June 2024
Thank you for your wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional, polite and helpful, especially the instant and patient reply Highly recommend
Agent replied · 13 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
4/5
GoogleVictoria Yates, is a charming agent and is being very helpful in our search for our new property. We have been given excellent advice and service.
Agent replied · 13 June 2024
Hi Carlos, many thanks for your 5* review. It's great you've received a positive customer experience in finding your new property from Victoria and the team at Gascoigne-Pees. Best wishes, Tracey.
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
5/5
GoogleHighly recommend, very professional and the renting experience was quick and easy
Agent replied · 13 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGeorgina, was very professional and very helpful , I am very happy with the customer service provided!
Agent replied · 13 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotExcellent service…
I wished to sell my property in Maidenhead and David from Gascoigne Pees came to my property.
4/5
GoogleVery efficient, friendly and professional service from George based in Kingston... Highly recommended 👌 …
Agent replied · 13 June 2024
Thank you for your 4* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleVery good service, friendly and helpful. Thanks a lot George!PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
Thank you for your 5* review!
5/5
GoogleGreat experience moving into a new flat with Gascoigne-Pees. Great staff and very quick turnaround.
Agent replied · 13 June 2024
Thank you Chris for the amazing 5* review of your experience with our local Gascoigne-Pees team. Best wishes, Lucy
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
5/5
GoogleKnowledgable and friendly agents. The agent I dealt with was Victoria Yates. She was excellent.
Agent replied · 13 June 2024
Thank you Michael for your 5* review and comments about Victoria. Best wishes, Scott.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Gascoigne Pees Kingston Upon Thames
Has Gascoigne Pees won any awards?
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
