Gascoigne Pees Kingston Upon Thames reviews

★★★★★ 5/5

Google

I had the pleasure of working with Roxanna-Nicoleta Ruse and Theo Barbier during the process of securing my property, and I can't praise their customer service enough. From the start, they were incredibly helpful, guiding me through every step with professionalism and genuine care. They worked tirelessly, ensuring all aspects of the process were handled smoothly and efficiently. What stood out the most was their balance of professionalism with a warm, down-to-earth approach. They were not only knowledgeable and detail-oriented but also approachable and supportive, making the entire experience stress-free. Their commitment to making sure everything went right truly made a difference, and I couldn't have asked for better people to help me. I highly recommend them!

Patrice · 16 April 2025

★★★★★ 5/5

Google

Theo helped me find a property with great ease and hassle free from start to finish! Aidan and Jason was always on hand if Theo was away from the office, great service!!

Warren · 16 April 2025

★★★★★ 5/5

Google

The Gascoigne-Pees team at Kingston delivered outstanding service. No question was left unanswered, and nothing was too much trouble. Especially thank you to Areti for providing excellent service, handling the renting process professionally, and for her kind support. I would highly recommend Gascoigne-Pees for the high-level service provided by the team In Kingston. Thank You!

Kiana · 16 April 2024

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

Neeta · 10 August 2024

★★★★★ 5/5

Google

Nicola was excellent when finding our new flat. Highly recommended.

Jamie · 16 November 2025

★★★★★ 5/5

Google

Jemma was very helpful while dealing with us!!

Aimee · 26 November 2025

★★★★★ 1/5

Trustpilot

I will keep this short

I will keep this short "BEWARE" There is a reason this company gets such poor reviews. They have very poor or no ethics and constantly tell you Lies. YOU HAVE BEEN WARNED

Ronald · 23 January 2026

★★★★★ 5/5

Google

I am glad to share my experience had from very professional team of Gascoigne-Pees agency, who help me to found a house to rent, which perfect mach my needs. An special I would like to say big thank you to Georgina Claiden, who are very professional, friendly manners and very helpful person. She spend as mach time as need with me during the all process, helped in all stages and was available at any time, to support and help. I will strongly recommend the agency service for everyone.PositiveResponsiveness, Professionalism

Ilona · 14 June 2021

★★★★★ 5/5

Google

We have just completed our move into a rental property and this was done via Gascoigne-Pees in Kingston. This is a temporary move due to our own home becoming uninhabitable which also meant we had to do things as quickly as possible. From start to finish the team at Gascogne-Pees have been great and Georgina Claiden in particular. Georgina has acted professionally and in a very friendly manner throughout this whole process. If ever we called and she was not available for any reason, she would always call us back as soon as possible. I would definitely recommend Gascogne-Pees.PositiveResponsiveness, Professionalism

Kevan · 14 June 2021

★★★★★ 5/5

Google

I’ve recently rented a property through Georgina and she has been amazing! I’ve looked for ages to rent a property with other agencies and none of them felt right until I found Georgina , she helped us move so fast and handled every situation the best she could and I’m very grateful to have had the help from her that I have. Georgina is always there for advice and goes above and beyond. She really made me and my partner feel comfortable with every decision we made and we are now so happy to start our family in our new home.

Abbie · 14 June 2021

★★★★★ 5/5

Trustpilot

Mel went above and beyond

Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI

Camille · 30 July 2025

★★★★★ 5/5

Google

Amazing service from Izzy Moore during my house search. She was knowledgeable, professional, and truly understood my needs, making the whole process much easier. Thank you, Izzy!

Ella · 11 June 2026

★★★★★ 5/5

Google

Aidan and Roxana on the Lettings Team in Kingston were extremely helpful, and went above and beyond to provide a brilliant service. Thank you.

Cavanagh · 16 April 2025

★★★★★ 5/5

Google

Philip and his team has done an excellent job! They gave trust from they one. They have been very respectful and stricly followe Covid measure during viewings. Kept me and buyer in the loop and been transperent to me and buyer on key issues and this trust enabled us to conclude this sale. Despite some important issues, he dealt them transparently and made me and buyer to make inormed decisions. Strongly recommend him.PositiveResponsiveness, Quality, Professionalism, Value

Sinan · 25 August 2021

★★★★★ 5/5

Google

I had a great chat with Sophie regarding putting my property on the market. She was very knowledgeable and gave me great advice would highly recommend!

Katie · 11 June 2026

★★★★★ 5/5

Google

I have known this team for the last twenty years and they are exceptional. I have recently been supported by Nicola to resolve a concern and she has just gone above and beyond to resolve this. I would recommend this team as they will work with you till you are satisfied

Ranjana · 16 November 2025

★★★★★ 5/5

Google

Excellent! The GPees team have been great. And especially Philip Mack , the manager, who was very friendly, helpful, always contactable, professional and put in so much effort to make a successful sale happen. He took time to talk through the options to facilitate the process and I would think the buyer would have felt the same from their side of things. I would definitely recommend using the Kingston GPees team. (I interviewed five estate agents before making my choice and I am glad I went with GPees)

Stephen · 14 June 2020

★★★★★ 5/5

Google

Georgina Claiden is amazing, we cannot speak any more highly of her. Georgina helped us with our move recently and she has really exceeded expectations. Georgina literally managed everything, even calling Carpet Right when sorting new carpets to make sure they were not late. Moving is always stressful but Georgina delivered consistently and was way more helpful than we could have ever expected. Recommend her and GPEES in comparison to three other high street agencies we have used. Cannot thank Georgina enough! See Georgina if you need a property!!!

Cem · 14 June 2020

★★★★★ 5/5

Google

We would like to thank the people at Gascoigne-Pees in Kingston for their professional, courteous and attentive service in assisting us in letting our rental property. Thank you to Georgina and to Aiden for their attention and wonderful feedback. We were informed about what was happening every step of the process (unlike the previous rental agent) and they understood and acted upon our requirements. They even recommended a wonderful maintenance company that completed the required work in record time, at a high quality and at a reasonable price. I would happily recommend them to others!

Rita · 14 June 2020

★★★★★ 5/5

Google

Izzy from the sales team was very helpful with our property search and really took her time to understand what we were looking for! Highly recommend to anyone looking to buy a property

Jemma · 9 April 2026

★★★★★ 5/5

Google

Theo and Roxana went above and beyond to help me get into my new tenancy. An absolute delight to deal with!

Darika · 16 April 2025

★★★★★ 5/5

Google

We found Philip, Matthew and Victoria very friendly and sociable. Matthew was our first contact and he was very helpful in many ways. We must give Philip a special thank for his undying enthusiasm who never failed us in sorting out any of our confusion over legal matters. He definitely did his best to restore our peace of mind whenever needed. Hope he will have a good holiday. Wish you all a very active time with lots of business coming your way. On behalf of Dr.Chatterjee

Sue · 15 June 2019

★★★★★ 1/5

Trustpilot

I find it almost laughable how this…

I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism. My experience with this agency at the end of my tenancy was extremely negative, and one staff member in particular, Freya, made the situation even worse. In my opinion, she spoke to me with absolutely no respect and seemed to think that talking to tenants in a dismissive, condescending manner was acceptable. From my interaction with her, it’s clear she has a lot to learn about how to communicate professionally. Some of the comments she made were completely unnecessary, and honestly, she would benefit from learning when it’s better to keep certain remarks to herself rather than speaking to people the way she did. This kind of attitude is unacceptable in any customer-facing role, and I strongly believe she needs proper customer service training. My overall impression is that she is not equipped to speak with tenants in a respectful or professional way, and that absolutely needs to be addressed. No member of staff has the right to speak to me the way she did. Because of this, I will be taking this complaint further through the appropriate channels, and I will be sharing my experience publicly so other tenants are aware of how they may be treated. This kind of behaviour is unacceptable, and I refuse to let it go unaddressed.

Jess · 19 November 2025

★★★★★ 5/5

Trustpilot

Sarah was great

Sarah was great. Kept me in the loop.

Sabrina · 4 June 2026