Every review we hold for the Killyleagh office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThomas made things easy
Thomas has been extremely helpful throughout an otherwise difficult period in the year for me. Writing my PhD thesis, publishing a book chapter, and also working full-time has been frantic to say the least. It’s refreshing (and a welcome surprise) to have an agent who takes the time to offer his clients the best service available. Diligent, welcoming, and forward-thinking; I have no reservation in recommending him.
Liam · 16 December 2021
Agent replied · 23 November 2024
Thank you for the fantastic review Liam! We are delighted to hear we were able to assist you with lettings and management in Leeds! We will pass on your kind words to Thomas!
★★★★★ 1/5
TrustpilotThey manage a flat for me
They manage a flat for me, we dropped the price as fast as possible to find a tennant, something that they assured me wouldn't be necessary when buying the property, and the tennant made 1 months rent before defaulting. My engagement with NPG has fast become the most expensive mistake to date. Avoid.
Chris · 25 May 2026
★★★★★ 5/5
TrustpilotNorth property group
North property group, and in particular Jake who we have spoken the most with, have been extremely responsive, friendly, accommodating and helpful. We have dealt with many agencies when renting NPG have stood out from the rest. They respect and look after the tenants rather than just the landlords, as has been our previous experience. I would genuinely recommend them to other renters.
Cara · 16 June 2022
Agent replied · 24 August 2024
Thank you for your review Cara! We are delighted to hear how happy you've been with your experience & will pass on your feedback.
★★★★★ 1/5
TrustpilotYou've been warned
These guys will make up numbers. They’ll do anything to commit you to a sale. They don't care about you. They've got ZERO integrity. When the purchase falls through because surprise surprise, the forecasts were all lies, and you need to cough up extra money to make up the shortfall for the mortgage, they'll wash their hands off you and stop picking your calls. I had one of these thieves on a call tell me that one option available to me was to "make up the little change" with my money, like we were not so callously talking about tens of thousand of pounds. Worst of all they've flat out refused to refund my furniture and Blinds deposit which I paid for in good faith, and refused to put me in touch with the supplier. Pretty sure these thieves are shamelessly marketing the flat with my furniture to their next victims. For your peace of mind, and the safety of your life savings which you likely worked really hard for, avoid these scammers. At the very least insist on an exit clause in your contract. You've been warned.
Oooooooo · 29 August 2024
Agent replied · 23 November 2024
Hi there. Thank you for leaving your feedback. We're disappointed to learn of your experience with NPG, as this does not align with our company values. Our sales and aftersales teams work diligently to help complete purchases for our clients, and we are sorry to hear that you were not able to do so. If there is something you would like to discuss further, please do not hesitate to contact us at complaints@northpropertygroup.co.uk.
★★★★★ 5/5
TrustpilotThe viewing experience was extraordinary!
The viewing experience was amazing!! One of the best ones I have had if not the best!! Big up Thomas who was the person that allowed such experience to be smooth and lovely. Everything was well organised, on time and he answered every question with absolute clarity an without hesitation. Really recommend working with such people as they ease the stress from searching for a place!
Khalid.almarzouqi99 · 17 December 2021
Agent replied · 23 November 2024
Thank you for the amazing review Khalid! We are delighted to hear we were able to assist you with lettings and management in Leeds! We will pass on your kind words to Thomas!
★★★★★ 5/5
TrustpilotAmazing property manager!!
Taneisha has been so helpful throughout the duration of our stay at this property. She is always willing to answer any questions and queries to support us. We have been very happy with our experience!
Jewel · 2 July 2024
Agent replied · 24 August 2024
That's great to read, Jewel! Thanks for leaving Taneisha a lovely review :)
★★★★★ 5/5
TrustpilotNorth Property Group
I would like to thank North Property group for helping me buy my first property. They had a variety of options to choose from which was perfect as I was unsure what property to choose from initially. The advice they gave me was sublime and genuine. The transaction was very swift and the process was handled in a very professional manner. All the paper work and logistics was taken care of and I didn’t have to worry about anything. I definitely recommend North Property Group to anyone looking to buy a property without the headache that comes with it.
Imamur · 20 August 2024
Agent replied · 24 August 2024
what a great review to read, Imamur! We appreciate you taking the time to leave us your feedback.
★★★★★ 5/5
TrustpilotMy rent journey was handled seamlessly
My rent journey was handled seamlessly, the staff were helpful with prompt approach to client’s query. Everything was managed professionally and I am quite satisfied with their service.
QUEEN · 22 October 2024
Agent replied · 23 November 2024
That's awesome to read, thank you for leaving a great review!
★★★★★ 5/5
TrustpilotBest experience I have had with a lettings agent
I met with Thomas from North Property Group yesterday to view a property in Chapel Allerton and could not have asked for a better experience. Thomas was exceptional. He was polite, willing to answer any questions I had and very responsive to messages. He managed to get everything arranged for us within the same day. He is a credit to the agency.
Sophie · 15 June 2022
Agent replied · 24 August 2024
We are so glad you were happy with your experience! Thank you for your review & kind words Sophie, we will pass on your feedback.
★★★★★ 5/5
TrustpilotViewing with Thomas
Thomas was very polite, helpful, friendly, organised and well prepared for all of my questions in regards to the property I had viewing for on 6th of Jan, 2022.Even though I am not renting the property, but all in all it was a very positive experience and I would be happy to work with Thomas again as he is on top of what he’s doing.
Laila · 7 January 2022
Agent replied · 23 November 2024
Thank you for the excellent review Laila and thank you for choosing us as your Leeds lettings agency! We will pass on your kind words to Thomas!
★★★★★ 1/5
TrustpilotAvoid north Property Group at all…
Avoid north Property Group at all costs. They are completely unreliable and unprofessional. They repeatedly miss appointments and inspections without giving any notice, and even when problems are reported, nothing ever gets resolved. Serious issues like mold, damp, constant leaks, faulty electric heaters that were a fire risk, and nonstop fire alarms were all ignored. The electric gates are a hazard too, there’s no override key, so you can end up trapped in the car park for days, and emergency services wouldn’t even be able to get in.
The senior property manager, Marianne Law, is especially unhelpful. She has no regard for tenants, is rude and argumentative, and constantly dismisses concerns instead of taking responsibility.
Overall, this is the worst estate agent I’ve ever dealt with. Lazy, careless, and unsafe. I strongly recommend looking elsewhere.
Toni · 25 September 2025
★★★★★ 5/5
TrustpilotFriendly, helpful, informative, and very pro-active!
After talking with several agencies, NPG put us instantly at ease. Their agent Greg Hull was friendly, helpful, informative and very pro-active right from the get-go. After taking us on a tour of Leeds to view several properties, he followed up promptly with extensive information about the properties we just viewed. This was very useful and helped us come to an informed purchasing decision. I highly recommend Greg and North Property Group.Martin A. Marshall
Martin · 11 September 2019
Agent replied · 23 November 2024
Thanks for the great review!
★★★★★ 5/5
TrustpilotGreat Service
I have always received a quick email response to all my questions and all my questions are dealt with promptly. That is one of many reasons why I like their service. I am very satisfied with the service they have rendered to me and I thank you for that. Keep up the excellent work.
Dve · 12 March 2023
Agent replied · 19 June 2024
Thank you for your review Dve! We're happy to hear you had such a great experience!
★★★★★ 5/5
TrustpilotOutstanding Service
North Property Group are highly cooperative, quick to respond, and exceptionally well-managed. My experience with them has been fantastic, and I am genuinely happy with the level of service provided. My speciefic thank to Simraty Panesar for her patient and quick respond.
Zaina · 2 January 2024
Agent replied · 19 June 2024
Thank you for your feedback Zaina, we appreciate your kind words!
★★★★★ 4/5
TrustpilotAll went well so far
All went well so far
Good communication
Swift response
Ali · 2 April 2026
★★★★★ 5/5
TrustpilotTaniesha was amazing
Taniesha was amazing, she arrived on time, took couple of pictures quickly without taking time, asked me about if everything is alright in the property, if I was comfortable and happy at my stay, it was light and comfortable having her.
Haidi · 17 January 2024
Agent replied · 19 June 2024
Thank you Haidi Rayes! We appreciate your feedback :)
★★★★★ 5/5
TrustpilotCalled to view multiple property’s and…
Called to view multiple property’s and I dealt with Isla over the phone. She was very friendly and professional; she made the whole process much easier and is a credit to the company.
Jay · 18 June 2024
Agent replied · 19 June 2024
Thanks for the awesome review!
★★★★★ 5/5
Trustpilot"Smooth Check-Out: Expert Guidance and Friendly Assistance"
Amelia from the north property group was a true lifesaver! She effortlessly guided me through the check-out process, providing all the info I needed with a friendly and professional touch. Her knowledge and patience made the experience smooth and stress-free. Big thanks to Amelia for wonderful helping!
Amine · 11 August 2023
Agent replied · 19 June 2024
Hi Amine, it's great to hear that the check-out process ran smoothly with Amelia's guidance. Thank you!
★★★★★ 5/5
TrustpilotThe best service!
A huge thank you to Sera who went above and beyond to support my queries in such a friendly and professional manner! Sera was so informative and I couldn’t have had a better experience.
Customer · 24 May 2024
Agent replied · 19 June 2024
Thanks for the great review!
★★★★★ 5/5
TrustpilotMegan has been quick to respond to my…
Megan has been quick to respond to my queries and went above and beyond in sourcing curtains for me. Working with her has been a delight.
Jennifer · 28 October 2025
★★★★★ 5/5
TrustpilotSophie was great at handling my renewal…
Sophie was great at handling my renewal with fast communication with myself and to the landlord. My interests as a renter were kept in mind whilst helping me negotiate the best rental price that I could afford. advising It'd be a pleasure to deal with Sophie again.
Vanisha · 3 August 2023
Agent replied · 24 August 2024
Thanks for the great review!
★★★★★ 4/5
TrustpilotWe were going to renew our tenancy…
We were going to renew our tenancy agreement but have ultimately decided to move out of the Leeds area. Despite this, Sophie was fantastic! Friendly, understanding and tried her best to get us the best deal possible If we move back to Leeds we will certainly use North property services again
Lauren · 31 March 2023
Agent replied · 19 June 2024
Thank you Lauren for the feedback, we will pass it on to Sophie
★★★★★ 5/5
TrustpilotGreat support
From the sales team, to completion and the lettings team I have been very impressed with North Property. They are friendly and helpful and have made sure I am comfortable as possible in the process. Thanks for all your support and advise, I felt prioritised throughout, thanks to Gavin, Kate, Georgia and Patrick!
Sonia · 25 January 2023
Agent replied · 19 June 2024
Hi Sonia, thank you for taking the time to leave a review! We are pleased to hear that you have had a positive experience with NPG.
★★★★★ 5/5
Trustpilot1st class service
I have been using North Property Group for over 5 years. I have found them to be professional when dealing with my rental properties. Amelia has been excellent. She dealt with a tenant who had an urgent issue with one of the properties. She resolved the problem promptly and at a reasonable cost to me.
Indi · 10 November 2022
Agent replied · 24 August 2024
Thanks for the great review!
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