Trusted Agent profile · Killyleagh
★★★★★
1,096 reviews across 3 platforms
1 Catherine Street, Killyleagh, BT30 9QQ
Part of North Down Property Sales, see every office.
North Down Property Sales's office in Killyleagh, at 1 Catherine Street, is rated 4.8 out of 5 across 1,096 reviews on three platforms, including 4 Google reviews rated 4.0.
4
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
1,081
Reviews on Trustpilot
This office
Every review we hold for the Killyleagh office, from every platform, shown as written. First names only.
5/5
TrustpilotApartment viewings in Salford M5
I arranged to view a couple of spare in Salford with Laura however one of them had already gone. Laura explained that there was a number of apartments available and allowed me to view 4. There were 2 apartments that I would be very happy to proceed with and the other 2 were also suitable. Thanks again for your time this morning Laura.
Thank you for the lovely feedback, we will pass this on to Laura!
1/5
TrustpilotI have seen a property on Zoopla and it…
I have seen a property on Zoopla and it was advertised for rent at £875 per month and I have been booked a viewing then they cancelled the viewing in a short notice and then rescheduled the viewing and it was not a problem but the problem they have sent my another date for viewing and changed the rent into £925 instead. By going back to Zoopla, the property is still advertised with the same rent as £875. This is was not a good experience at all.
1/5
TrustpilotNot helpful at all!
They are good when they trying to sell you property. But when it’s done they don’t care about you! Not helping with any requests and ignoring you! Avoid if you can!North Property Group tried to offer me £100 to chanche review! How anybody can trust them after that? I have screenshots of our conversation. Now they tried to delete my review on Tripadvisor My experience was my experience. If you improved your service, it’s not related with my experience. Why do I need to delete my review?
Hi Jelena, As mentioned, your insights have been invaluable, and we’ve worked diligently to improve our services based on the feedback these reviews provide.Because of the improvements we’ve made, we believe your feedback no longer aligns with the current experience we offer at North Property Group. Hence our offer to remove the review. Kind regards.
5/5
TrustpilotGreat customer service
Bailey has been an absolute star, very responsive to emails and sorting out any issues that have come up for us. Made updating the tenancy a much easier process than it has been in the past!
1/5
TrustpilotI had to block this company three times…
I had to block this company three times on WhatsApp. The first guy couldn’t be bothered, then a lady started mudslinging against the company I was using, then I had a guy who didn’t know roughly how much a holiday let mortgage might be when he sells STLs all day. He just kept trying to persuade me the numbers added up when they obviously did not (I can’t live on £300 a month). If they contact me again I shall report them for harassment. Mind you they’ve had three strikes already. Edit: After six months they have replied to this review trying to slip back into my DMs. What do I have to do to get rid of them?
Thanks for your reply William. The reason i have edited my response 6 months later is because we have a refund to offer you, but we don't have your contact details. If you'd like to contact me on whatsapp on +44 7961 198499 we can process this. Thanks, SH
5/5
TrustpilotIsla has made the rental experience enjoyable
Isla has been very responsive and made the rental experience very clear, smooth and enjoyable. We’ve had few bespoke requests and she went the extra mile to persuade the landlord. Thanks a lot!
Thanks for the review, Marwan! Isla is doing amazing work :)
5/5
TrustpilotExcellent - as always.
We have been dealing with the North Property Group for 2 years now. Always professional and going extra mile. Lately we have been working very closely with Holly (the lettings manager) - I have not met anyone so dedicated, nice and genuine for a very long time. She would try her best in helping us to find a temp place to stay - that we really needed. Holly would be available and engaging with us even during the evenings. It has always been a pleasant experience working with the North Property Group - especially Holly lately.Thank you all.
Thank you for your review and wonderful comments, Sebastian! We are pleased to hear that you enjoyed your experience whilst working with us and we look forward to working with you in the future.
5/5
TrustpilotI have had a great experience with…
I have had a great experience with North Property Group thanks to Sian- who has helped me secure my first flat! She was so knowledgeable and helpful at the first viewing and throughout the whole process. She helped me get the holding deposit/ paperwork sorted immediately. She was so lovely and helpful... she always responded to my panic queries very quickly and put me at ease. Thank you Sian :)
Thank you for your review Lauren! We're delighted that you have chosen us as your letting agency and glad that Sian was able to make the process easier for you. We'll pass on your great feedback!
1/5
TrustpilotChaotic communications & misrepresentation.
Summary: avoid. Avoid like the plague. Scroll down the reviews. Note the 5* ones say nothing in detail and come in batches for each of their staff. Curious? We fell for NPG's sales pitch hook, line and sinker. They have not kept any of their promises, and breached our contract, and are ignoring all our efforts to resolve. We paid for their snagging service well before completion, which promised speedy remediation and 3 follow up visits. Snagging defects were in July 2024, including missing electricals, broken glass, missed paint, and missing sealant. We had to chase NPG for 3 full months before we were finally told the snags had all been resolved. This was patently not true, although we did not realise until November 2025 when we inspected ourselves. All the snags were there; none had been dealt with. NPG had misled us for well over a year. We'd also paid for mid-term inspections. These all said the property was fine. The photographs were carefully taken to avoid showing the broken glass, paint splodge on the oven, missing electricals... As the snags would all have been dealt with by the builder, they had nothing at all to gain by misleading us. Why wouldn't they just tell the truth? We paid them to for this; we did not pay to be misled. We'd paid for a fully-managed letting service. Bizarrely, NPG did not know whether the tenant was male or female and said they could not speak English. The tenant speaks English perfectly, has a degree from a UK university, and there is no doubt about their sex / gender. It's on their passport which NPG have a copy. Other properties in the same block had leaks in Nov 2024 - a couple of weeks after we were told the snagging was complete. We were not told about this. Our property was not inspected, and NPG have refused to tell us anything about it. Many properties in the same block had a plumbing defect remedied under builder warranty in Feb 2025. We were not told about this. Our property was inspected and the defect plainly visible but not repaired. NPG have refused to tell us anything about it. That defect - which was visible from the very start - had got progressively worse and caused a leak and damage to the property below in August. NPG accused the tenant of causing this. Tenant responded immediately with pictures showing the cause of the leak, and damage to other areas caused by the plumber they had called out. NPG did not tell us about this although we have a copy of their reply to the tenant, ignoring the issue. NPG inspected after we insisted they go and see. They should have done this anyway, as they are the managing agent. Their photographs do not show anything; not the repair, not the damage, and not the broken glass. The tenant pointed out the damage, which they ignored. Their inspection report says the sealant is all brand new. A few weeks after this blatantly untrue report was issued, the person that inspected and wrote the report was promoted to Head Of Property Management. It is hard to imagine what they thought would happen when the tenant left. Would they blame them for the snags? Did they think a new tenant would not notice? We raised these concerns in writing a few times, each getting a more-dismissive reply. They have not acknowledged the simplest of facts: there is still broken glass at the property. What do they think we will do - abandon the property? Pretend it's all fine? Hope that none of the tenants, ever, notice? We had to raise this as a formal complaint. The complaint says, "this is not a GDPR request". They pretended they thought this was a GDPR request, a standard blocking tactic. We explained this again, asked them to confirm this was being dealt with as a formal complaint. To top this, they have charged fees that are nowhere in the contract. They replied to confirm they are not allowed to charge them but - amazingly - also refused to refund them. Again: "we took your money, we AGREE we are not allowed to, and we're keeping it anyway." They have refused to reply. Refused to reply - is that what you want from your agent, after paying them £ thousands? We tried very hard to find a compromise, to get the problems sorted and move on. They are not even remotely interested. It looks like we have no choice but to complain to the Ombudsman. NPG asked for more details when they finally saw this review a week ago. They got them and have done nothing further - as you can see by the fact there's no reply to this. Other negative reviews get a reply. This does not. What does that tell you? Avoid like the plague.
5/5
TrustpilotGreat form start to finish
We had a great experince form start to finish. Everyone we were introduced to were friendly, helpful and couold not do enough for us. The use of a WhatsApp Group was very useful and made communtication very easy and productive through out.
Thanks for the awesome review!
5/5
TrustpilotThankyou to Patrick for the…
Thankyou to Patrick for the exceptionally professional and helpful service in securing my tenancy for me. Very quick and responsive to my questions, would highly recommend North Property Group. Patrick was especially attentive and nothing was too much of an ask. Thankyou again for a stress free experience unlike the usual for estate agents!
Thanks Anna, appreciate the positive feedback!
5/5
TrustpilotSimraty is an amazing staff of North Property
Simraty has been truly exceptional in her handling of customer needs. Since taking over as Tenancy Coordinator assigned to our account, her proactive, genuine and responsive spirit has ensured a renewed confidence in North Property's service to us as new tenants. Thank you and please don't lose the kindness, Simraty.
We're glad to hear you had such a great experience with us Consumer! Thank you
5/5
TrustpilotNPG is exactly what you are looking for!
I’ve dealt with many estate agents, but NPG is by far my favorite. Although our deal didn’t work out in the end, my experience with them was exceptional. From my very first call with Laura, and throughout the entire process, everyone was professional, honest, respectful, and went above and beyond.Sometimes things don’t go as planned, but I’m grateful to have had the chance to get to know Laura, Ben, and the other wonderful people at NPG. Wishing you all the best, stay amazing just as you are!
Hi Bala, what an awesome review! We think Laura and Ben are amazing, too! We'll be sure to pass on this feedback to our wider team :)
5/5
TrustpilotNPG - A motivated and charming service team
We have worked with NPG for a number of years now. Although many of our projects have been pushed back, this has been due to construction delays with the developers. NPG have been supportive, informative and on hand throughout. With a strong network and high level of service expertise, I have managed to smoothly exchange on all my units and those which have completed, placed on rent. NPG lettings are managed by a team of highly motivated and charming individuals. A quick mention to Head of Client Services Kate Varley who recently went over and above to find us a trusted solicitor for our upcoming completion and Misha in the lettings team for finding us amazing tenants. Happy 7 year anniversary at NPG Kate!
Hi Faz, what an awesome review! We appreciate you taking the time to leave us some great feedback :)
5/5
TrustpilotI had a an amazing experience with…
I had a an amazing experience with North Property, I had a ton of questions and Sera made me feel reassured and confident! I will continue to do business with North Property in the near future, I could not recommend them enough!
Thanks for the great review!
5/5
TrustpilotAttention to detail was really appreciated
Georgia was super knowledgeable and very helpful. Managed to find a great solution for us, overcoming a couple of quite tricky challenges. We liked the friendly, relaxed feel of the company which made dealing with everyone a pleasure. Attention to detail was really appreciated. Many thanks
Thank you for your feedback Chris Lee, we appreciate your kind words!
5/5
TrustpilotAn estate agent with a solid infrastructure
I have two properties rented out through NPG since two to three years. NPG has an infrastructure to ensure that our wishes as their customers are met and for this reason I feel safe and secure about my properties and would highly recommend NPG for renting out/ investments. Misha, Sophie from the lettings and management teams and Sophie from the accounts really help run both the properties smoothly. Sophie from accounts team is always on the other end addressing and clarifying anything regarding accounts or even liaising with other members of the team if anyone is out of office. This is a large estate agent and you know that there is always someone looking after your property and your wishes.
Thank you for leaving us a great review! We couldn't agree more- our team are doing some stellar work!
2/5
TrustpilotUnsatisfied with the communication
I’m reaching out regarding some unresolved issues in our apartment since moving in on September 19 that made me give this rating.1. We still haven’t received the additional keycard we requested, despite being promised it was ordered.2. We were given the wrong access code multiple times and had to get the correct code from a neighbor.3. The chairs provided are cracked and appear to be glued together. We’re unsure if we’re allowed to replace them.4. There’s a crack in one of the windows that may need repair.5. Finally, we’re finding it difficult to reach someone who can effectively address these issues.Please advise on how to proceed with these issues, as they are affecting our comfort and safety in the apartment.
Hi Nada, we've reached out to you privately to address your unresolved issues. Kind regards, SH
5/5
TrustpilotHenal made it happen
1/5
TrustpilotNorth Group - Sophie…
I had a wazzap conversation with Sophie N. -their representative, absolutely a nightmare, she replied only from half hour to one hour for one question, telling me she is multitasking. The initial price of investment was around £50,000 when we talked about it it went up to £240,000 and a deposit level or 35%???? They also advertised that buildings are already build, but Sophie said ranges from Q4 2024 to Q3 2028, horrible experience, totally waste of my time . I would not recommend this company! NO
Hi Sergiu. Upon review, Sophie responded to your WhatsApp message within 12 minutes. We’re confident in her professionalism and dedication. Thank you!
5/5
TrustpilotBest experience
Peniel was amazing. She was attentive to me and my requirements and very friendly. Although I didn’t go ahead to rent with them in the end, their portfolio of properties were top tier and customer service was even better.
Thanks for the awesome review!
5/5
TrustpilotExcellent Service
Really pleased with my experience at NPG. the team in Manchester were supportive and with me every step of the way. made it clear that I knew everything about my investment and were completely transparent.
Our Manchester team are awesome! We're glad you agree, Barry! Thanks for your feedback.
1/5
TrustpilotIt was the worst experience of my life
It was the worst experience of my life, they take the holding deposit and references you of you pass the reference and they decided not to let the tenancy to go ahead. Anyone who is trying to rent a property from north property group , especially in leeds be really careful. They scam you. Cant believe an real estate agency just scammed me. They ask me to move by end of October Just one day before my moving out they decided not to go ahead with tenency and still hold my deposit
5/5
TrustpilotA great experience
Isla was incredibly courteous and approachable, making an extraordinary effort to help. She took the time to understand my needs thoroughly and provided insightful solutions that exceeded my expectations! Her dedication to ensuring a positive experience is truly commendable.
Thanks for the great review!
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