Robinson Jackson reviews

★★★★★ 5/5

Google

I'm currently homeless and usually sleep by the royal oak or garage in north heath. The past few nights I've ended up putting up my tent near the post office as it is a bit quiter. This morning a nice woman called Jane who works here came over and asked if I was OK, if I needed anything and offered me a hot drink. I mean I know this isn't a customer review but all the same, if these are the kind of staff who work here then any clients are sure to be treated with care, respect and in a friendly manner for sure.

Nathan · 10 June 2022

★★★★★ 1/5

Trustpilot

Fraudsters

Sold us a house with floorplan saying the property is 100 sqm (hence the higher price we paid compare to other similar looking properties in the area) only for us to find out later the property is 80 sqm.This is fraud, this is lying, this is scamming people.Not long ago we also found out that they are not even TPO registered so I guess it shouldn't come as a surprise that they scam people like this in broad daylight.

Sara · 12 July 2022

★★★★★ 5/5

Trustpilot

Sittingbourne branch- Incredible from…

Sittingbourne branch- Incredible from start to finish. Sam was professional, helpful and went about and beyond for us. House was under offer really fast and updated us throughout the whole journey. Thank you so much.

Jessica · 12 August 2021

★★★★★ 1/5

Trustpilot

Horrible

I had a difficult experience with the Belvedere branch.

Christine · 23 November 2025

★★★★★ 1/5

Trustpilot

Swerve!

Really inadequate and incompetent service from these guys. From a tenants point of view, they will forget about you as soon as they have your money. We did not receive an inventory until after we moved in and for which after emailing several times to highlight some major issues, never once heard back from anyone. In short, it was a huge mistake to go with Robson Jackson; but such mistakes are there to be learnt from. Don’t make the same mistake we did! The woman who showed my partner round failed to highlight there was no fridge or freezer, that the electric meter is on a stick (in 2021!?) there is damage to the property as well as previous tenants belongings which would lead to the obvious conclusion that the property was not professionally cleaned before hand. All in all, this move has become a total nightmare and one that I wish we had not had made. We had been let down by several other agents before hand but I would encourage you to do your research and find a better set of agents who can offer you basic support i.e: courtesy to at least respond to your emails!

James · 13 December 2021

★★★★★ 1/5

Trustpilot

Strood branch are hopeless

Strood branch are hopeless They advertise a property's on website you call straight awayThey have a list of reasons why you can’t view You say I have sold cash in the bank they say it’s 10 days before you can viewI guess unless you want a mortgage with them they don’t careStrood seams to be run by youngsters who haven’t got a clue and property Or customer service Feel sorry for the people selling they don’t know that people want to view and are turned away because it doesn’t suit them to show property They were just as bad 20 years ago

Andy · 20 November 2021

★★★★★ 5/5

Trustpilot

Fantastic service provided for the…

Fantastic service provided for the selling of my mum's property. Ben and the team ensured we were kept up to speed throughout the process from start to finish.

Ceri · 11 June 2022

★★★★★ 1/5

Trustpilot

Treated me like I was bothering them by…

Treated me like I was bothering them by trying to buy a property. All other estate agents in the area were simply more professional and more relaxed.

John · 24 April 2025

★★★★★ 5/5

Google

So professional yet friendly. Everyone at this branch provides an excellent service. My Family have sold and bought with them a few times, always exceeded our needs and requirements.

Sharon · 13 September 2023

★★★★★ 1/5

Trustpilot

Hanged up when tried to enquire about a letting

I merely called to enquire about a property for the employee whom I was speaking to, to just hang on me when I just wanted to say "OK, I think nobody will cancel the block viewings I will try again" which I didn't even manage to utter as she rudely hanged up on me! Poor treatment of customer...I've never experienced such thing...

Märr · 15 August 2023

★★★★★ 5/5

Google

We have found Joe, Vince and Sadie a real pleasure to deal with. Highly professional, friendly, approachable and brilliant communications. Highly recommend

Darren · 10 February 2024

★★★★★ 5/5

Trustpilot

5 Stars for RMJ Sittingbourne

This review is regarding Robinson, Michael & Jackson in sittingbourne (part of the Robinson Jackson group).This is the second time I have used them to sell my property and have again received the same fantastic service. From start to finish they have been great. Very proactive and understand what a ‘sense of urgency’ is. They qualified the buyer well and ensured everything was in place before the stamp duty holiday ended.I have no issue in recommending the Sittingbourne branch of this Estate Agent.

Lee · 15 July 2021

★★★★★ 1/5

Trustpilot

The worst of the worst. please do not use

Wow. Why did I not read these reviews before using them. I have basically had the sameexperience specifically with Robinson Jackson Lettings. Ellie, who I have met sounded so promising at the beginning then everything was just a BIG mess, they dont update you, late viewings, they even tried to put in a dodgy tenant just to get rid of my property! Not to mention they charge one of the highest monthly fees 14% including VAT and the highest moving in fee of over £1000 not even including the contract. The worst is they moved in a tenant without doing an inventory, very dodgy and they obviously do not care about your flat and its contents. Filed a formal complaint today. Please do not make the same mistakes that I have done. It is very stressful.

Kurt · 1 July 2021

★★★★★ 1/5

Trustpilot

Will never use again

Used Robinson and Jackson to rent my flat, at first they were very polite and informative. As soon as the flat was rented all communication stopped and it became clear they just wanted the money and had no interest in customer service.Any repairs that were needed they just demanded money with little explanation of what the issue was.When I wanted to claim my property back from them they were very slow and unhelpful. Then after the contract ended and all fees were settled, they sent me a bill for £160 stating that emergency boiler repairs had been needed six months ago but it hadn't been added to my account. I wouldn't have authorised this as my family member is a boiler engineer. Very poor communication.The whole thing was a shambles from start to finish - will never use again.

Richard · 29 June 2021

★★★★★ 1/5

Google

If I could give 0 stars I would. Firstly DO NOT LET DEXTER VALUE YOUR HOUSE. Ask for anyone else. He overvalued our property from the beginning and when questioned by us, he guaranteed it would sell. Unfortunately what people are prepared to pay for a house and what mortgage lenders lend is a very different thing. His poor valuation delayed our purchase. Secondly, once the sale progressed their was no explanation as to what happened next and also they had added that we would accept a sale at the asking price. A discussion we hadn't had. Thirdly, strangely they were always "just about to call or email us" as we called them. The final nail in the coffin was when we found out that the leasehold on our property was under 65 years which means no mortgage lender will lend to purchase the house. RBJ Northumberland Heath blamed our solicitor for not informing us of this but after discussion with the solicitor it's the agents responsibility to discuss all elements of the purchase as houses are sold with reduced leases. I will NEVER use RBJ Northumberland Heath again EVER! GREEDY, UNPROFESSIONAL IDIOTS who wasted our time and money with their poor grasp & knowledge in their field of, so called "expertise". Complaints will formally be made to the company as employees there need to be more responsible for the advice, or lack of, as their input has caused nothing but stress and anxiety in an already stressful process & ultimately resulted in us having to pull out of a sale, thus rendering those in our chain floundering. I think what the staff at RBJ Northumberland Heath have taken for granted is that they are, instructed and paid, to be the voice and advisor of us "laymen" who do not understand the complexities of house buying/selling. Sadly on this occasion RBJ Northumberland Heath failed to provide the service they pedal for the extortionate fees they charge. AVOID AT ALL COSTSNegativeProfessionalism

Flygirldonnap · 10 June 2021

★★★★★ 1/5

Trustpilot

Impossible to get viewings

Impossible to get viewings. I have lost count of the number of times I have received a property alert and called Robinson Jackson, only to speak with someone who says they'll have someone call me back 'right away' to arrange a viewing. They never do call back, and when I call back 30-60 minutes later I get told viewings are full. I don't understand how people are being offered or getting priority viewings and what more I can do to view one. I'm actively making offers on properties, have provided them with all of the information they need about my circumstances and it's made little to no difference at all. Shocking service. Don't care about buyers one bit.

Stuart · 10 June 2021

★★★★★ 5/5

Trustpilot

Dealt with Sam in the Sittingbourne…

Dealt with Sam in the Sittingbourne Branch, always happy to help and quick to come back to me.

Justin · 22 March 2023

★★★★★ 5/5

Trustpilot

Brilliant team and amazing job

Brilliant team and amazing job. They have been so helpful and very professional. Great communication and supporting throughout the sale and purchase. This is my second time using their service and would definitely recommend to others! Biggest thank you to all of the team !

Greta · 11 July 2024

★★★★★ 1/5

Trustpilot

Full of talk, no actions..

Exactly as the title says.. They will promise you the world until you sign with them. After that, you are prisoner of their incompetence. No proper communication, no sales skills what so ever. And most of all, full of excuses, to cover their lack of market knowledge. Everybody can sell a cheap house and that is exactly what they want to achieve. A cheap sale, pocket their undeserved commission, and go on to the next victim. I suggest you find an online agent and try and do the viewings by yourselves.

Marben · 28 April 2021

★★★★★ 1/5

Trustpilot

Strood branch dreadfull.

Strood branch dreadfull.They bang on how good they are all they want is you to sign up to sell with them.I wanted to view a property with them Nancie said it was 10 days before we could see a property. I said I would like to buy and sell with same agents. Funny they could value our house following day. Wrote a letter and delivered by hand saying what I was looking for no response Then find 2 suitable bungalows ask to view was told 10 days before I can view.Found a 3rd property e mailed Nancie twice does not even reply.I guess the sellers fee must be £5000+ and people are marketing property with them and have no idea they are making them wait 10 days to viewDecided no point even looking with this company anymore.We have sold our property via Ewe move fantastic service from first phone call sold in under 48 hours

Andy · 16 April 2021

★★★★★ 2/5

Trustpilot

Rude service representatives

I engaged with Robinson Jackson a couple of times for sales enquiries and to view properties. I found their service representatives very rude and dismissive, visibly annoyed at my enquiries over the telephone. On top of that, following my contact with them, I was added to their mailing list without being asked for explicit consent.Although they seem to have a good grip on the local market offering, I believe they should really do an effort to improve their customer service.

Rena · 29 March 2021

★★★★★ 1/5

Trustpilot

Worse experience of my life they let a…

Worse experience of my life they let a house out to me with human faeces down the toilet as well as a mouse/rat in the property where my kids have got I'll and so much moreThey didn't check the home properly before letting as there was underwear let from previous tnt I have all photos to back up

Hope · 4 October 2023

★★★★★ 5/5

Google

Excellent team to work with they have been with me every step of the way, thanks to Gary, Jane and Dexter.PositiveResponsiveness, Quality, Professionalism, Value

Kiesha-Amanda · 10 June 2022

★★★★★ 5/5

Google

I have sold through the Northumberland Heath branch of Robinson Jackson twice now and have had nothing but great service, help and understanding. Highly recommend.

Ellis · 13 October 2023