Trusted Agent profile · Kent
★★★★★
349 reviews across 3 platforms
226 Bexley Road, Northumberland Heath, Kent, DA8 3HB
Robinson Jackson's office in Kent, at 226 Bexley Road, is rated 3.7 out of 5 across 349 reviews on three platforms, including 122 Google reviews rated 4.9.
122
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
225
Reviews on Trustpilot
Business-wide
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleRobinson Jackson are the best. Great service, support and efficiency. Everyone in their team are very energetic and super quick to respond your enquiries. They helped us throughout the purchasing journey and it's so convenient to work with them.
Hi Lal we are delighted to have helped you secure your dream home. It was a pleasure to deal with you and we wish you all the best in your new home. R&J Team
1/5
TrustpilotAnyone that’s considering renting with…
Anyone that’s considering renting with this estate agent please be very careful they will do anything to keep your deposit when your tenancy ends, they are very dishonest. Be very vigilant and make note of everything which is damaged within the property when you first move in and be sure to email them about this, no matter how small you may think the damage is, even a scratch on the wall inform them as soon as possible, as they will bill you with all sorts of damages in order to retain you whole deposit if possible.
1/5
TrustpilotAVOID
Very unprofessional experience. A viewing was agreed upon and confirmed on the same day, but no one showed up. Multiple phone calls went unanswered, and emails were ignored. No explanation was ever provided.
5/5
GoogleWe bought our house 25 years ago from Robinson Jackson northhumberland health they were brilliant then, now we have sold our house through them. The whole team have been excellent from start to finish. We would definitely recommend.
Hi Dean, we are delighted that you have had a good experience and you had a good service from the whole team. All the best with your move and your new chapter up north. Regards R&J Team
1/5
TrustpilotFrustrating offer confirmation form
The viewings have all gone well and everyone seems happy, but when it comes to making an offer, there's a form that takes quite a bit of time to complete. It seems like only Robinson and Jackson require this, other agents usually just handle offers through a simple email exchange.
5/5
TrustpilotStrood Branch, Highly recommended
recently sold and purchased with Robinson in Strood - What a team. Can not fault them in anyway. Our journey started with Reece the branch manager who was brilliant from the get go. it was tricky transaction, with multiple properties involved including the sale of my parent property, but they got it all done with Ease. Charley and Jade in processing were incredible, updating ourselves and our buyers constantly and even dealing with all our solicitors in great depth. I could not recommend this branch more if I tried.
1/5
TrustpilotAbsolutely appalling!! Avoid at all costs...
Absolutely appalling. We reviewed their website about their procedures with COVID and viewing properties. My parents who are cash buyers were looking to view a bungalow were told that they could not view the bungalow due to the fact that they had not sold yet?! They are in a fantastic position and are keen to find their dream home but were told by Nick the branch partner that they could not do this. When I pointed out that this information is not shared on the website he simply kept repeating that they had to have sold to be in with a chance of viewing. But this information is not anywhere on their site so I said it cannot be enforced if the rules are not clearly stated it is total misinformation at a high level. I told him that I would complain about the instant dismissal and total lack of service he simply said and I quote’ I’m the branch partner who are you going to complain to may I ask’? Customer Service you can appreciate at its very best! as an ex estate agent I’m dumbfounded. In this day and current climate he was happy to turn people away. Lost business on a potential sale in excess of £400,000. A real clever business move .. business idiot of the year. Avoid at all costs.
Good Morning Tracey Many thanks for your review. I am disappointed that you have felt the need to leave the review that you have. Especially as you are aware that we telephoned the owner of the bungalow you mention and explained that your parents were very keen to view the property. We asked if they would be prepared for your parents to view the bungalow albeit they are not currently in a proceedable position. As we explained the owner then confirmed they are more than happy for your parents to view when they are in a proceedable position and when the chain below is complete but were not willing to let them view before this. Re your comment I told him that I would complain about the instant dismissal and total lack of service he simply said and I quote’ I’m the branch partner who are you going to complain to may I ask’? You spoke with my colleague first who explained the situation. You then asked to speak to someone that you could make a complaint to and my colleague passed you to myself. I explained the situation to which you were still unhappy and asked who you could escalate the complaint to further. I explained that this would be myself. At no point did I say I am the Branch Partner who are you going to complain too. As discussed yesterday the owners are more than happy to arrange a viewing for your parents when they are under offer and able to proceed with a purchase if they are happy with the bungalow when the view it. Kind Regards Nick
5/5
GoogleI have to say the team at Robinson and Jackson have been phenomenal in getting our house on the market. And have done a sterling job in getting it sold. We can't be more happier with this result. Thank you again Team. Callum & Jacqui.
Hi Callum. We are delighted to have assisted you in your house sale. All the best with your move and hope you both settle in well. R&J Team
5/5
TrustpilotGreat letting agency
Stacey Greenwood was amazing in the process of letting my house. She was extremely organised and assisted me with a numerous amount questions I had with a quick response. Overall, I would 100% work with Robinson Jackson again.
5/5
GoogleVery friendly, professional sales and negotiation team. Great communication and really patient. I eventually purchased my new home from the Northumberland Heath Team in Erith. Would absolutely recommend 👌 …
Hi Christine it was a pleasure helping assist you to buy your new home. Our experienced team are always on hand to help and advise. All the best in your new home. R&J Team
4/5
TrustpilotWe booked RJ to sell our home in early…
We booked RJ to sell our home in early 2023 and were very impressed with the introduction. As time went by many people came to view the house but alas no sale. Eventually towards the end of the year we received an offer and were glad to accept. Only downside during the year was that on one occasion the garage door was left unlocked and a light was left on inside the house. The house keys were misplaced on one occasion but luckily we found a second pair.
5/5
TrustpilotMy partner and I have had a nice easy…
My partner and I have had a nice easy move in with the team, thank you Xanthe, Hollie, Fel and Chloe
1/5
TrustpilotRainham/Chatham - Aviod, try other Estate agents
Until your property is rented by RMJ, its a OK. Trouble starts when the Tenants stop paying rent, You as landlord has to chase RMJ for rent. No one from RMJ will contact you to give you update. Don't bother calling RMJ - Credit controller never answer the phone(I mean NEVER). Coming to Repairs - Have to chase many time to get quote. But Managing fee will be deducted, with out delay. All this is Full Managed Service.
5/5
GoogleReally diligent team: complex and difficult sale to make progress on, but the staff at Robinson-Jackson were really helpful in supporting both the buyer and seller through navigating the necessary regulations
Hi Richard. Thank you for your 5 star review. We are delighted to have helped secure your move. All the best in your new home. R&J Team
5/5
GoogleGary and Jane thank you soo much.....especially Jane for your zeal, encouragement, been proactive and your resilieant positively....a million thank you......at the end there was a light at the end of the tunnel. Kudos and blessings
1/5
TrustpilotRobinson and Jackson Blackfen had…
Robinson and Jackson Blackfen had marketed a property with 'ample off street parking,' which consisted of 2 parking spaces on a driveway. After putting an offer in and getting accepted I asked to view the property again but the branch manager was reluctant to do so. I paid for the searches as he was being pushy then he was more relaxed about a second viewing. After asking again about the parking another estate agent confirmed she didn't know. She sent me the plans and after I checked them, it was clear no parking spaces belonged to the property.The branch manager said he would do what he would to get the matter resolved but obviously he couldn't do anything then he started to be quite rude again and was nit compromising between myself and the seller to re negotiate the price.I've now walked away from the property but lost out on £378 due to searches being paid for.Just be careful. Check everything don't be fooled by their marketing. I've got evidence of the marketing and the plans as they have now since changed it all.
5/5
GoogleRobinson Jackson, Steve in particular, has made our house buying process, as clueless first time buyers, who are learning on the go so much smoother. They have been so great on the phone, emails and keeping me updated with any important information. Highly recommend x
Hi Mia, thank you for your review. We are delighted you have had a great experience with us. We aim to make the process as easy as possible for you. If you need anything more from us please do give us a call anytime.
5/5
GoogleRobinson Jackson helped me find my forever home. From beginning to end - these guys helped facilitate each step and were always friendly and knowledgeable. Would highly recommend
Hi Ugochi we are delighted to have helped you move into your dream home. It was a pleasure dealing with you and we are pleased everything went as smoothly as possible for you. We wish you all the best in your new home. Please feel free to pop in when you are passing. R&J Team
5/5
GoogleVery good lovely people
Hi Mick, it has been a pleasure to help sell your house. We are delighted you are happy with our service. R&J Team
5/5
GoogleVery polite and patient staff. Thank you
Thank you for your kind words. We are delighted you were happy with our service. R&J Team
5/5
GoogleProfessional and courteous throughout, Robinson and Jackson somehow managed to sell my property in just over a week to a first time buyer. Would thoroughly recommend this firm if you want to sell your property quickly and efficiently.
Hi Paul, we are delighted to have got you moving in such a quick timeframe. All the best with your future move, if you are ever passing do feel free to pop in for a drink.
5/5
GoogleJane has gone above and beyond to help us complete on our house! She has been super helpful and we have always been greeted with a smile! Jane and the entire RJ team have been amazing from start to finish! Highly recommend!
Hi Eloise we are delighted you have had a great experience with Jane and the team at North Heath. We always aim to make the process as smooth as possible. We hope you enjoy your new home.
5/5
GoogleVery nice Estate agent Sue Newland
Hi Susan. We are delighted you were please with our service. If we can be of any further assistance please do not hesitate to contact us. R&J Team
5/5
GoogleGreat personal service from these excellent local estate agents - very responsive getting back to you same day everytime we had a question, recommended.
Hi Andrew, we are delighted to have helped you with your property sale. Our staff are always available to help in anyway we can to ensure things go through as hassle free as possible, We are pleased everything has completed for you and wish you all the best for the future. R&J Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robinson Jackson's Kent office has 349 reviews across three platforms: 122 on Google, 2 on Facebook (across the whole business), 225 on Trustpilot (across the whole business).
Robinson Jackson Kent is rated 3.7 out of 5 across all 349 reviews, and 4.9 out of 5 on Google from 122 reviews.
Robinson Jackson Kent, 226 Bexley Road, Northumberland Heath, Kent, DA8 3HB.
