Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful
Awful - rainham branch Kent Kelly has taken £20 of my deposit to glue a small corner of the carpet on a step. 1 month after, the job was not done, also when I asked for a receipt refused to give me one. How could she, if it didn't exist?Also they tried to take more money of me but couldn't because didn't have proofs Also when you ask to fix something while you're living in their property, it takes long, nothing is straightforward, and if possible you are made to pay.Maybe other branches are ok but Rainham is hallucinating I simply had to complain to ombudsman because there is none to complain to apart from Kelly and Natalie the managers in Rainham. Noone gives you any details Worse letting agency
Ancuta · 24 August 2020
★★★★★ 1/5
TrustpilotAwful
Awful - rainham branch Kent Kelly has taken £20 of my deposit to glue a small corner of the carpet on a step. 1 month after, the job was not done, also when I asked for a receipt refused to give me one. How could she, if it didn't exist?Also they tried to take more money of me but couldn't because didn't have proofs Also when you ask to fix something while you're living in their property, it takes long, nothing is straightforward, and if possible you are made to pay.Maybe other branches are ok but Rainham is hallucinating I simply had to complain to ombudsman because there is none to complain to apart from Kelly and Natalie the managers in Rainham. Noone gives you any details Worse letting agency
Diana · 24 August 2020
★★★★★ 5/5
TrustpilotEllie you’re a legend!
Ellie and the team at Robinson Jackson have been superb and really have helped during this new chapter in our lives. They have been accessible and answered any queries we’ve had.Ellie has been a star and anyone who is appointed her services are in very good hands! Once again thank you Ellie you legend!
CeCe · 15 November 2023
★★★★★ 5/5
TrustpilotEnnis and libby amazing
Used r&J to rent a property in Maidstone area, my experience from start to finish has been nothing but bliss. The pair who have been handling my application ( libby and Ennis ) have been absolutely amazing, couldn’t fault them if I tried. Based off previous experiences with attempts to rent, this company has went above and beyond and managed somehow to get me a property within 3 working days! If you’re looking to rent somewhere use these guys, they make other companies look clueless.
Consumer · 9 December 2024
★★★★★ 5/5
TrustpilotErin and ellie have been super helpful…
Erin and ellie have been super helpful of getting us our home, they have made sure everything is done as soon as possible and have been in contact about everything step, can't fault them,
Customer · 30 March 2026
★★★★★ 5/5
GoogleVince and the team at Robinson Jackson provided a wonderful service.
Their recommended solicitors were excellent.
Henry · 10 February 2024
Agent replied · 11 June 2024
Hi Henry we are delighted to hear you were happy with our service and our recommended solicitors. It can make such a difference to how smoothly the legal process can go. If we can be of any further assistance please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotMy experience with Robinson Jackson was awesome they were never tired of me always ready to listen and provide answer throughout. my special thank goes to all the sales team specially Tammy who worked
My experience with Robinson Jackson was awesome they were never tired of me always ready to listen and provide answer throughout. my special thank goes to all the sales team specially Tammy who worked with me tirednessly. Thank you Tammy
Ese · 12 July 2024
★★★★★ 5/5
GoogleGraham, Tye & Joe have helped me navigate through the sales process of selling my property, from marketing, dealing with all viewings on my behalf, to assisting in negotiations. I’ve just accepted an offer on my property. Very happy with the team at Robinson & Jackson Northumberland Heath!
Jude · 16 November 2024
Agent replied · 23 November 2024
Hi Judith, thank you for your kind review. We are glad you are happy with the team in the office. We do our best to ensure the process is as smooth as possible. We look forward to progressing everything through to a successful completion!
★★★★★ 5/5
FacebookGary and his team at Northumberland Heath sold our parents house a couple of months ago and I can honestly say I would recommend them to anyone. The process was professional, friendly and efficient. Everything you want from your Estate Agent. A special mention to Jane the Sales Progressor, who worked so hard to keep things moving and bring the sale to completion.
Kay · 20 October 2022
★★★★★ 5/5
TrustpilotWe had a few properties to visit and…
We had a few properties to visit and everyone was super friendly and very helpful with information.
Gemma · 4 July 2026
★★★★★ 5/5
TrustpilotAlfie has been amazing
Alfie has been amazing. He has been very helpful, professional and on top of things.
Jaye · 16 May 2025
★★★★★ 1/5
TrustpilotWent to purchase a house first time…
Went to purchase a house first time told I was a preferred buyer then suddenly seller went with someone else the estate agents involved were not transparent to the point of lying on occasions I do not recommend this company they have a bad reputation amongst other agents
Lewis · 17 October 2025
★★★★★ 5/5
TrustpilotVery happy
Emma from the Strood branch was very helpful she answered all my questions with a professional approach she was also very helpful could not fault her thankyou again.
Shaun · 4 April 2026
★★★★★ 5/5
TrustpilotAbsolutely fantastic estate agents, takes the stress out
Absolutely fantastic estate agents! They are very much seller first agents and even supported the buyers well to help it all run smoothly. The best estate agents we've ever had. John Speer even supported us in our buying of a house with another estate agent. If you want an estate agent who looks after you and offers fair pricing and is the main reason the process even went through as they chased everyone (removed so much hassle) would highly recommend?
K · 15 August 2024
★★★★★ 1/5
TrustpilotRobinson Michael Jackson Strood
We had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources. We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it. Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We ended up pulling out due to such poor customer service.We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.
Ten · 26 July 2024
★★★★★ 1/5
TrustpilotRobinson Jackson’s Belvedere have zero…
Robinson Jackson’s Belvedere have zero customer focus. Not responding to queries, have now gone with a decent estate agent.
Mr · 17 May 2026
★★★★★ 5/5
GoogleRobinson Jackson were brilliant especially Garry and Jane
Sue · 10 February 2024
Agent replied · 11 June 2024
Hi Sue thank you for your positive words. We are pleased that you had a great experience with us. Our experienced staff are always here to help.
★★★★★ 1/5
TrustpilotAwful Experience as a Buyer at the Chatham Branch
I had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran.
Shai-Malik · 14 April 2026
★★★★★ 5/5
GoogleAbsolutely brilliant service. Paula in particular went above and beyond. Would highly recommend to anyone else.
Fran · 3 September 2025
Agent replied · 10 September 2025
Hi Fran, congratulations on completing on the sale of your property. We wish you all the best in your new home. Regards R&J Team
★★★★★ 5/5
GoogleRobinson Jackson are the best. Great service, support and efficiency. Everyone in their team are very energetic and super quick to respond your enquiries. They helped us throughout the purchasing journey and it's so convenient to work with them.
Lal · 16 November 2024
Agent replied · 23 November 2024
Hi Lal we are delighted to have helped you secure your dream home. It was a pleasure to deal with you and we wish you all the best in your new home. R&J Team
★★★★★ 1/5
TrustpilotAnyone that’s considering renting with…
Anyone that’s considering renting with this estate agent please be very careful they will do anything to keep your deposit when your tenancy ends, they are very dishonest. Be very vigilant and make note of everything which is damaged within the property when you first move in and be sure to email them about this, no matter how small you may think the damage is, even a scratch on the wall inform them as soon as possible, as they will bill you with all sorts of damages in order to retain you whole deposit if possible.
ESTHER · 14 June 2024
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐ **Excellent Estate Agent
⭐⭐⭐⭐⭐ **Excellent Estate Agent, Avoid CTW Solicitors**
Khushnuma · 22 July 2026
★★★★★ 1/5
TrustpilotAVOID
Very unprofessional experience. A viewing was agreed upon and confirmed on the same day, but no one showed up. Multiple phone calls went unanswered, and emails were ignored. No explanation was ever provided.
Mohamad · 10 January 2026
★★★★★ 5/5
TrustpilotProfessional and knowledgeable
Learna came to do a valuation , , her professionalism and kind friendly manner helped a difficult situation feel so much more relaxed .
Joanne · 24 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
