Trusted Agent profile · Kent
★★★★★
347 reviews across 3 platforms
226 Bexley Road, Northumberland Heath, Kent, DA8 3HB
Robinson Jackson's office in Kent, at 226 Bexley Road, is rated 3.8 out of 5 across 347 reviews on three platforms, including 122 Google reviews rated 4.9.
122
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
223
Reviews on Trustpilot
Business-wide
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely would use Robinson Jackson again. They have always been very friendly, very helpful, and always kept me up to date with everything. Well done to all the staff. 👏👏👏👏 …
Hi Freda. Thank you for your kind review. We are delighted you had a good experience with us. Our friendly and helpful staff are always on hand to make sure the process is as smooth as possible. Best wishes for the future. R&J Team
5/5
TrustpilotLacey was great
Me and my family Have been shown around the same property twice by Lacey. She was very professional and we didnt feel rushed at all. She was friendly/polite and sociable. And a credit to your company.
3/5
GoogleWhilst some members of staff were very supportive, after experiencing a very protracted sales process we were left feeling that Robinson Jackson were really supporting our buyer, and not us as the seller, in order to achieve a sale at any cost. The referral they made to their recommended solicitors of choice (for which they receive a payment) resulted in receipt of poor service and ultimately a substantial drop in sale price (due to time elapsed) for which they took no responsibility or interest. Customer service was proactive, but only to chase their commission, would suggest you consider another agent or at least select your own solicitors!
Thank you for your review and we are very sorry that you feel that our service was not fully supportive of you. It is always our aim to be fully supportive of our vendor client and we are sorry that we have fallen short on this occasion. We are also sorry that the service provided by our recommended solicitors was not up to their usual high standard. We constantly review service standards with them. We appreciate your comment that our customer service was proactive as we always aim to be proactive rather than reactive. Our goal is for a successful transaction for all parties.
5/5
GoogleI recently concluded the sale of a property through Robinson Jackson, and while the process proved to be unexpectedly challenging (through no fault of theirs), I am immensely thankful for the outstanding support and monumental effort demonstrated by the team, and by Jane in particular. Her unwavering commitment played a pivotal role in overcoming the obstacles and successfully closing the deal. Her professionalism, dedication, and proactive approach truly set her apart. I wholeheartedly recommend this branch, whether you are a seller or a buyer, as they have demonstrated a genuine commitment to delivering exceptional service - as well as being a true pleasure to deal with.
Thankyou so much for your kind words Sally. It has been an absolute pleasure working with you.
5/5
TrustpilotHad a great experience with Robinson…
Had a great experience with Robinson and Jackson Swanley branch. Zac who was my sales negotiator was absolutely amazing he kept me updated at all times and ensured the correct buyer was found for me in a matter of weeks, his top customer service skills and genuine kindness and desire to sell my property was evident from the get go. Thanks Zac and the team for making my sale as stress free as possible can’t rate them highly enough!!
5/5
TrustpilotThank you for your professionalism
We have used RMJ for many years and they haven’t disappointed. Tammy has been very helpful in attending to all our questions and concerns. The overall team at RMJ have also been very polite and friendly. Would not hesitate to use them again.
5/5
TrustpilotI would like to recommend…
I would like to recommend Robinson&Jackson in welling for the sale of my home Thanks to Scott Anthony Hazel & Adel + big thank you to Tony.I was very impressed with the work they all put in for the sale of our home you will be good hands with this company
5/5
GoogleAs a first-time buyer, I couldn’t be more pleased with the exceptional service provided with the Team. From the very beginning, Joe, Graham & Paula took the time to walk me through each step of the process, making what could have been an overwhelming experience feel manageable and stress-free. The entire team was very friendly & always happy to answer all my questions, no matter how small. Thanks to their expertise and commitment, I not only found the perfect home but also avoided the new stamp duty costs. Would definitely recommend this team as they are not only professional but went the extra mile for us.
5/5
GoogleRobinson Jackson kept us well informed throughout the selling process. They were confident they could sell our property within six weeks, and they achieved that timeframe. …
Hi Kay, we are delighted to have helped get you moved into your new home. Thank you for your review. All the best for the future. R&J Team
1/5
TrustpilotAvoid Robin Michael Jackson
For sellers and buyers alike, please avoid this Michael Robinson Jackson letting agent like a PLAGUE. By default, I avoid writing reviews as I understand people can have off days but this isSimply unprofessional, incompetent and self serving by this letting agent. Booked a viewing request via zoopla, got a call from one Joseph in the Gravesend branch who told me that the Mortgage Illustration that I had given them previously in order to view a propety shows my funds is insufficient to meet the asking price of the property.The Joseph guy simply did not read through the Mortgage illustration to understand it clearly before calling me because to view a property advertised by Robinson Michael Jackson (RMJ), you must show them agreement in principlewhich in itself is foolish and should be unlawful and no basis for it as there is no law to that effect in the UK. Back to the point in fact, I forwarded him another agreement in principle which he says has ran out and I said well, it shows you I can afford what you are asking but the guy insisted I should get him an up to date AIP so i came off the phone, checked through the Mortgage Illustration and rang him back to clearly explain to him what the Mortgage Illustration outlined as he did not take his time to read through the Illustration after which he put me on hold to several timesto check with his colleagues. You won't believe after seeing that he was wrong, he startedasking for proof of funds to which I told him if he's trying to see my bank statement just to view the property, that would never happen. He went to their rehersed line that the vendorwants to see all those information to which I said if that's what RMJ and the vendor wants, it's not going to happen and that there are other properties on the market to viewwithout going through this hassle just to view a property. The guy puts me on hold, came back again and tried to phrase it againand I told him I won't be giving him those because all they wanted initially was AIP and now he wants more to just view the property. To make everything worse after he noticed I wasn't going to give in to what he's asking, he then said they don't know when the viewing will begin as they don't have access yet to the propertyto which I said, you should have told me all that from the beginning that you don't have access to the property to commence viewing but we've gone through all these for you to tell me that you want to put me in a viewing list when you have access to which you have no clue. My take to people isto avoid this Michael Robinson Jackson like a plague for both Sellers and Buyers. All I see is a letting agent that is in for itself and not the vendor and obvious no proper idea of customer service toward their customers in the form of the potential buyers. Before I forget, I had to step out of the officeto make this call in the cold so you can understand how annoying it is to provide all the information the guy needed and then be told, we don't have access to the property yet but when we do, we will put youin the list of people to see it. What a sham of a letting agent. Any vendor listing or letting through RMJ, if you can speak or show the potential buyer the place yourself, do it and be open to share your contactwith buyers especially if you want a quick sale as this guys will keep your property on the market just to get traction.If you must adverise through RMJ, don't use them as the sole agent. This experience for me is so annoying as I recently tried to view another property advertised by a different letting agent and one of the agents called me and said, I will takeyour name down and let you know when we have access to the property as the vendor is away. That was nice and easy, no controversy at all but RMJ wants to know when you wake up and go to bed before they show you the property. The government need to look into this issue with letting agents asking to see people's bank statement/AIPbefore viewing. These are people's information. If I am not making an offer, you shouldn't be asking for it and I get it, someone might be saying they only want to see serious buyers to which I say, if every business in every sector operates like this, they will run aground in not time. It's part of life that someone might ask to view and change their mind but they should not be forced to show personal information just to view a propertythat the letting agent use for the statistics. By the way, if you've ever given them your information, you can ask them to delete it according to the GDPR regulation.
1/5
TrustpilotPromise the world and give you nothing
Promise the world and give you nothing, weeks without any communication or advice. All the staff were friendly at first, then once they have you, they quite pompous and overbearing. Think they are mini gangsters..
5/5
GoogleWe had an excellent experience with Robinson Jackson. From the first meeting with Graham for the valuation right through to closing the sale a few months later with Paula everything has been well executed. We were kept up to date throughout the process and questions were always answered quickly. Nothing was too much trouble. I would recommend to anyone to sell with this estate agents.
4/5
Trustpilotthe team were helpful at every stage
the team were helpful at every stage - we'd moved aborad and trusted them to sell the house
5/5
GoogleWould like to thanks Vince who has been very supportive and kind during our viewings.He has been very helpful and answered all our questions.
Hi Victor we are delighted you have had a good viewing experience with Vince. We always aim to be as informative and helpful as possible. Kind Regards Robinson Jackson North Heath
5/5
GoogleThank you so much to Robinson Jackson for assisting in the sale of our property! This is the second time we have used their services and both times the services has been flawless! Admittedly, not the cheapest on the market (although a very fair price) BUT, it’s very true.. you get what you pay for! And I would not have done anything differently. I had next to no stress at all with Jane Wilkinson being the true star of the show. Incredibly knowledgable and chasing all parties daily. Thank you again!
Hi Nicholas we are delighted you are pleased with our service. Thank you for your kind words.
1/5
TrustpilotAVOID THIS ESTATE AGENTS
AVOID, AVOID, AVOID this estate agents at all costs ! had to keep asking for updates which never came. Finally made a complaint to branch manager at Chatham by mail, received in my opinion a vulgar display of how NOT to talk to an existing client.FOUR DAYS NOTICE GIVEN BEFORE COMPLETION AND THIS COMPANY REFUSED TO TAKE ANY RESPONSIBILITY.We had planned to give all of my wife's late mother's furniture to the British Heart Foundation, however this was not possible and we ended up having to have it collected ourselves at a huge cost and the furniture was destroyed as we had nowhere to put it.We approached RMJ to ask them to cover the cost of the collection from their £4710.00 fee but they flatly refused.Basically we now have to pay them £4710.00 for not doing a professional job.ABSOLUTELY SHAMEFUL AND AVOID THIS ESTATE AGENTS IF YOU CAN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1/5
TrustpilotAtrocious is too good a word to…
Atrocious is too good a word to describe them. 1 viewer in 8 weeks of their being sole agency! They failed to answer detailed questions I asked of them. FAILED TO COMPLY WITH THEIR OWN COMPLAINTS PROCEDURE. Unable to adhere to sellers instructions. They got initial property description WRONG 3 TIMES. Even on last day as my agent, 2 out of 2 viewers failed to arrive! Del Boy Trotter could have done better. 8 WEEKS WASTED BY THEM. Recommend them to your enemies!!
5/5
TrustpilotThe best estate agent in Kent Robinson…
The best estate agent in Kent Robinson Jackson Northumberland Heath very professional Dexter and Jane were so good they always put my mind to rest as I did not need to keep calling them to see how it was going as they kept me updated regularly and it was a very fast turn around I would recommend them to anyone that was selling there property as they did Exactly what they said and got my property sold in good time Thanks to the team x
5/5
GoogleA massive thank you to everyone at Robinson Jackson with their help on our sale, everyone is friendly and approachable but especially Jane and Garry who were always happy to answer any questions I had and went above and beyond to get our house sold and progressed! Would highly recommend them to anyone who are considering selling their home in the area
1/5
TrustpilotAbsolutely shocking service from start…
Absolutely shocking service from start to finish with Robinson Jackson’s and they left us feeling frustrated and disappointed with the service they provided, not happy in the slightest and I wouldn’t recommend them even if they were the last estate agents on earth!!!!
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to the Strood team especially Jade and Michelle to whom where both amazing , helpful and very much professional in dealing with the sale of my House the whole team gave me confidence and understood the sensitivity of the case to which they where dealing with , i would recommend this team to anyone wishing to use an estate agents
5/5
GoogleRobinson Jackson were very professional throughout. They kept me updated all the way and I was very pleased with how the whole process was undertaken. The property was sold within a day!
Hi Carol congratulations on the successful sale of your home. Our experienced and friendly team are always on hand to help with anything we can. All the best wishes for the future. R&J Team
5/5
GoogleSuperb Experience and Very Helpful from the Sales Team, Paula always provided top class communication!
Hi Chris, thank you for your kind review. We are delighted that you were happy with our service. R&J Team
5/5
GoogleHave just come out of a 6-month Sales Process, thanks to Garry Hazell and his Team at Robinson Jackson, N.heath. When we decided to sell, we knew we would market through R.J, having bought and sold with them since 1983. Safe to say that we chose well. From our first introduction we were dealt with in a really friendly, professional manner. At each turn we were kept informed on a regular basis. Even in a hard market, we had many viewings, a few offers, and our eventual buyer. The sales process was fairly straight forward. We were expecting it to be slightly protracted due to it being a Leasehold property. However, the few hiccups we encountered, we took advice from Garry. But then none of us legislated for the effect Covid would have on our everyday lives, not least the effect it had on the housing market! Fair to say that things were awkward. But during Lockdown we were kept informed on a very regular basis. Garry and his Team continued to work very hard for us, in what was becoming a bit of a nightmare situation. Long -story-short, in the very capable hands of Garry and his Team and our solicitor, we finally Exchanged and Completed on the same day a couple of weeks ago! That day was slightly surreal as we really didn't think we'd ever get there. So it is with much gratitude that we give Garry Hazell, Dexter Hodges and Jane Wilkinson the praise they deserve. We think their individual areas of expertise and ability to work with their clients is what makes R.J., in our opinion, probably the 'Go To' Estate Agents locally. Special Thanks go to Dexter Hedges. His customer care and professionalism are second to none, so a big Thank You to him. We felt that we were in very capable hands throughout this whole process which, given the unprecedented circumstances, is testimony to using a Selling Agent who knows their job! Great Stuff!PositiveResponsiveness, Quality, Professionalism
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Robinson Jackson's Kent office has 347 reviews across three platforms: 122 on Google, 2 on Facebook (across the whole business), 223 on Trustpilot (across the whole business).
Robinson Jackson Kent is rated 3.8 out of 5 across all 347 reviews, and 4.9 out of 5 on Google from 122 reviews.
Robinson Jackson Kent, 226 Bexley Road, Northumberland Heath, Kent, DA8 3HB.
