Trusted Agent profile
★★★★★
347 reviews across 3 platforms
226 Bexley Road, Northumberland Heath, Kent DA8 3HB
Robinson Jackson's Kent office at 226 Bexley Road is rated 3.8 out of 5 across 347 reviews on three platforms, including 122 Google reviews rated 4.9. The 2 Facebook and 223 Trustpilot counts are for the whole business. Checked 9 October 2026.
122
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
223
Reviews on Trustpilot
Business-wide
Every review we hold for the Kent office, from every platform, shown as written. First names only.
3/5
TrustpilotLike
Like - Near the end I liked the way Jo Rossiter was following up and assisting in the same. This made the process efficient.Dislike - If someone is temporarily filling in for the person dealing with the sale then that person should be upto speed with all the information related to the customer such as exchange of emails, conversations etc. that has happened till that time. It saves the customer from having to explain it again.
5/5
GoogleWe have used Vince and his team twice over the last few years. On both occasions they were incredibly helpful and displayed expert local knowledge. Trust is important to us as well as experience and professionalism and they more than met our expectations. Highly recommended!
Thankyou for your fantastic review and thankyou for your returning custom!
1/5
TrustpilotWhat is it with estate agents pricing…
What is it with estate agents pricing properties from £xxxx-£xxxx , recently viewed a property, put an offer but surprise, surprise it is nowhere near what the delusional seller wants ,wasting everyone’s time.
5/5
GoogleExcellent service from R&J Northumberland Heath branch. There were quite a few issues with the sale of property; however, all staff involved from start to 'finally' finish were extremely helpful and professional - particular thanks to Paula. Would highly recommend.
1/5
TrustpilotThey stole my £200 holding deposit when…
They stole my £200 holding deposit when I never gave misleading information cos I told them and they not giving me my money back when my tenant reference came back with a slight issue of late rent payments cos they don’t ask wether any late rent payment happened in last 12 months
5/5
TrustpilotRobinson Jackson have been a very proactive and approachable
Robinson Jackson have been a very organized and approachable estate agent, with a wide variety of properties in their portfolio. They have worked hard to answer my many questions on multiple properties I was looking into. Isabelle, was also very professional and adaptable in organizing viewings, answering questions during the viewings and following up afterwards to address the concerns of both buyer and seller.
5/5
TrustpilotAngela and Claire the Dream Team
We want to say an, extreme thank you to Angela and Claire and the team for their amazing work in the sale of our house, from inception right through the process and communication was spot on, our house took almost a year to sell, due to the constant change in interest rates impacting buyers they stuck with us during which was a very frustrating time. The best news of all was the phone call from Angela to say congratulations on our Sale.. I do not hesitate recommended them and a big round of applause to both Angela and Claire we cannot thank you enoughSimon & Cheryl xxx
5/5
GoogleGarry and the team at the Erith branch have been absolutely fantastic, i had a buy to let flat in Erith that i needed to sell and i dont live anywhere near local to the area so i wasnt really looking forward to the process. They had it sold within a week for full asking price, i even got another offer for 2k above, but i stuck with the 1st as it meant a quicker process. I was able to leave keys with Garry and he took care of the lot for me. I had it sold within a week for full asking price on 28th September, exchanged contracts today and completion due 29th November. Now for me living and running a busy company over 2 hours away, i have to give credit where its due they went over and above to get the deal done, and i am very grateful to them for that. Old school excellent customer service. Thank you.
5/5
GoogleThe team at Robinson Jackson were fantastic. They were easy to work with and kept us updated throughout the entire process. The buying experience was smooth and organised.
Hi Michael, thank you for your kind review. We are delighted you were happy with our service. Our experienced and friendly team are really what makes us the number one agent in the area. All the best for the future. If you passing please feel free to pop in. R&J Team
5/5
TrustpilotHappy customer
Big thanks to Michelle and her team at Robinson Jackson Swanley who have just recently sold our property which only took seven weeks to complete from the stage of accepted offer. We were most impressed by their attention to detail, communication and knowledge of the market and local area. If you are looking to buy, sell or rent in the Swanley and surrounding areas then head to these guys as they have been in the area for decades and know the area like the back of their hands
5/5
GoogleWould definitely recommend Robinson Jackson Northumberland Heath Estate agent . They are very professional, staff are very polite and helpful. Paula has been marvellous dealing with the sale of our house
1/5
TrustpilotDo not use them to let your property!
Do not use them to let and manage your property! Tyler from Gravesend is managing our property and it’s useless to pay for it. Nothing gets done on time, dates aren’t met, no calls, she isn’t proactive and just causes more stress. What a waist of money! When asking her about things she doenst even have an answer. Plus they only check the apartment once every 6 months and don’t have one letting manager per property. Do not use them!
5/5
TrustpilotGlad we chose RMJ
We bought the house 20 years ago from RMJ and decided to sell with them after evaluating several agents and online companies. Was impressed from the beginning with their understanding of the market and the confidence they gave on the pricing, marketing. House was sold after two weeks on the market at the higher end of the pricing bracket.
1/5
TrustpilotVery poor customer service from Tippi Prew at Robinson Jackson
Despite us already having a mortgage in principle, she repeatedly pressured us to use their in-house mortgage services. She stated that without a mortgage in principle we would not be allowed to view the property, even though we had already provided an email from our independent mortgage adviser confirming how much we could borrow. Her approach was unprofessional and made the experience very uncomfortable.
5/5
TrustpilotSimply the best!
We were from way out of area and selling a property for an elderly relative. Robinson Jackson were recommended to us by a neighbour. We were impressed with the company and Scott, in particular, right from the initial contact. In challenging circumstances he and Tony gave us prompt, efficient, sensitive and frank service. They really know the local market and went the extra mile to help us in every way in order to ease our pathway. Communications were timely and effective. The house sold in record time with efficient management from the progressing team. We cannot thank you enough. Carry on doing what you do!
1/5
TrustpilotThey offer no help or support
They offer no help or support, they are simply a middle company that aims to get people’s money and add an extra unnecessary charge to there invoices , could be avoided
1/5
TrustpilotWe’ve had a horrendous experience with…
We’ve had a horrendous experience with Robinson Jackson and would recommend avoiding at all costs. As first time landlords, we have had a serious issue with our tenant (including theft, crime & missed rental payments) and Robinson Jackson have done nothing to protect us as landlords. Our property was left destroyed, we are very out of pocket (even with insurance) and months down the line, Robinson Jackson continuously fail us. You never get a response, and when you do it’s often wrong or missing vital information. Would literally go with any other estate agent over them.
5/5
TrustpilotVery Professional and kept us well informed
What l liked about these agents were that they are very straight forward to use and upfront. They answer the phone promptly and will call you back if a member of staff is not available. I used the Strood Branch when we put our property on the market in September and within a couple of weeks we had a buyer. We had moved to the West Country in early September and did want someone local to keep an eye on our property which they did at no extra charge while the conveyance was progressing. Michelle was good giving up regular reports as to the process from both sites of the transaction until exchange and completion on 19th December. Thank you for your assistance and professional service to us, we were very grateful.
2/5
TrustpilotI used this agency to sell my property
I used this agency to sell my property, and unfortunately my experience was disappointing. I felt I was persuaded to reduce the asking price without sufficient justification, which ultimately did not work in my best interest.
5/5
GoogleGreat service. Paula was quick at responding to any queries that we had.
Hi George, we are please you were happy with our service. Paula is a great asset to our team, with her knowledge and professionalism it always helps to make the process as smooth as possible. All the best in your new home. R&J Team
5/5
GoogleMe and my brother have just collected they keys to our new house and it wouldn’t have Ben possible without the help of Graham and Joe from Robinson and Jackson, the purchase took longer than expected and they were incredible helpful and assisted with every query and facilitated communication, going beyond what is is expected of an estate agent. Just wanted to say thank you.
Hi Ben & Arben we are glad you had such a positive experience with us. Our team are always here to make the process as stress free as possible. We hope you enjoy your new home. If you are passing feel free to pop into the office. All the best for the future R&J Team.
5/5
GoogleThe team at Robinson Jackson were so helpful, super speedy and efficient throughout every stage of the flat buying process. Big thank you to Jane in particular - would definitely recommend!
Hi Chloe we do our best to ensure the process is as stress free as possible. We are delighted you were so pleased with our service and appreciate you taking the time to leave us a review.
1/5
TrustpilotI had a very bad experience with this…
I had a very bad experience with this agency, I applied for a property, they sent me a rental form, they told me I would receive an answer in 2-4 business days, 4 days passed and they told me absolutely nothing, then I called and they said that the owner had gone private (a lie), if I didn't call they weren't going to let me know, precious time for me, because during this time other agencies called me to view other houses, and I refused, thinking that we would be accepted, and after a few days when I go to the site, I still see the property there, and even more, other new pictures, so it's clear that it was a lie on their part, that the owner had gone private, I don't understand why these lies, why don't they tell me the reality, that you were refused and the reason why? ...as I said, very bad experience with them, not serious.
1/5
TrustpilotROBINSON JACKSON Contributing to the poor living conditions in the UK
I'm a tenant being affected by an ongoing issue with drainage that has come through the ceiling and affected my laptop and 2 couches. It's been going on since August 2024 and property management hasn't been in touch to address repairs or replace damaged items. Been dealing with a manager Steve Thompson who's the person who left the 5 star review BTW so their rating is manipulated. He confirmed that his staff made no notes of the issue on the 20th February when the leak appeared on 11th August 24. These people will take money from landlords but provide minimal support and management services, and when there's an issue they waste time and effort causing more stress with idiotic sarcastic comments rather than resolve the issue, and have the nerve to get defensive when you mention incompetence is being displayed rather than doing the professional thing and assist with resolving the issue. This company needs to be liquidated or disbanded, if it chooses to stay active then they need to learn English, and understand their responsibilities and liabilities. Also, if they inform you that you need to claim on your contents insurance, their landlord is liable in my instance and their landlords insurance should be able to replace my items as they and the landlord are liable. What a joke, they can't even pass on basic information for God's sake, even a potato has more use than those I've dealt with, at least a potato has the potential to power a light bulb, these lot probably aren't even fit for fertiliser or manure.
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Robinson Jackson's Kent office has 347 reviews across three platforms: 122 on Google, 2 on Facebook (across the whole business), 223 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Robinson Jackson is rated 3.8 out of 5 across all 347 reviews, and 4.9 out of 5 on Google from 122 reviews, checked 9 October 2026.
Robinson Jackson, 226 Bexley Road, Northumberland Heath, Kent DA8 3HB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.