Trusted Agent profile
★★★★★
347 reviews across 3 platforms
226 Bexley Road, Northumberland Heath, Kent DA8 3HB
Robinson Jackson's Kent office at 226 Bexley Road is rated 3.8 out of 5 across 347 reviews on three platforms, including 122 Google reviews rated 4.9. The 2 Facebook and 223 Trustpilot counts are for the whole business. Checked 9 October 2026.
122
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
223
Reviews on Trustpilot
Business-wide
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service !!!!
Recently used Robinson Jackson for the sale our my parents bungalow. From start to finish was really happy with their service, but also support in the process.Would highly recommend this estate agent for anyone buying or selling a property.
5/5
GoogleThe team are fantastic. From start to finish Dexter, Jane and The team have gone over and above. We sold our property in the first weekend for above the asking price and we have felt so supported throughout the experience. I would definitely recommend R&J Northumberland Heath as their market knowledge and transparent professional approach made the experience painless and swift. Thank you guys!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service. Friendly staff. Helpful and knowledgeable
5/5
GoogleVery professional, trustworthy agents! Would highly recommend.
Hi Hayley, we are delighted you were happy with our service. Trust and integrity are very much our core values. If we can be of any further assistance please do not hesitate to contact us.
5/5
GoogleI had good experience using Robinson Jackson, especially with Jane helping facilitate the process.
Hi Kemi thank you for your review, we are pleased you had a great experience using our services.
1/5
TrustpilotVery poor
Very poor . I have deal with an agent called Linna . We has sent back all the information she requested to put down an offer . Then no response at all ! We are much appreciated if they can just let us know the property is gone instead of wasting our time to wait and chase. Unprofessional!
5/5
TrustpilotGravesend team
The team, especially Jo & Tammy could not of been more helpful. We had what you could call a very challenging purchase, but with there help we got there and I'm pleased to say I moved in 18th September 2023.
5/5
GoogleOur experience with Garry, Jane, Faye and the rest of the team was fantastic. They made the entire process quick and easy. They were very responsive and supportive from the start. We are thankful that the team was able to achieve our dream within what seemed like an unattainable exchange timeline.PositiveResponsiveness, Professionalism
1/5
TrustpilotIncredibly incompetent
Incredibly incompetent, pushy and unprofessional. Unfortunately got involved with them on a house sale, which thanks to their poor communication resulted in additional expenses for us. Avoid at all costs!!
5/5
TrustpilotBrilliant Sittingbourne branch
Sittingbourne branch I can't recommend enough. good honest and no hard selling. When our house sale fell through a week before moving, there was support and advice in moving forward. Sam the branch manager is the go to man for questions and worries. Top man!
5/5
TrustpilotSpoke with Holly on the phone…
Spoke with Holly on the phone yesterday, very helpful and knowledgeable. Would recommend, great service.
1/5
TrustpilotWaste of time and money
Made an offer on a house and agreed the sale via Robinson Jackson and they went dead for a week before telling us a property developer who had “seen the property before” made a substantially bigger offer and basically said tough luck bye! No way do we believe they didn’t show the house after an agreed sale.
4/5
TrustpilotI felt very supported by Robison…
I felt very supported by Robison Jackson from start to finish. My sale was tricky to say the least but the team kept me updated every step of the way and we successfully got the result we’d been waiting for. I’d recommend their services to anyone wanting a supportive agent who will work hard to sell your property.
5/5
TrustpilotPersonal service
Just exchanged on a house, from the moment we put the offer in, the whole team have guided and updated us all the way. Whoever we spoke to, knew who we were and what progress had been made.
1/5
TrustpilotDeceitful
Am utterly sick of these deceitful people.Accepted an offer as told buyers had a mortgage offer. Months later they still have no offer and am in limbo. Every contact brings a reply from them that is always falsely optimistic. Wish I had never gone there.Still, guess what I am saying is “acted as one would expect for estate agents”
1/5
TrustpilotPoor service
My daughter and her partner are ready with a mortgage and have tried to arrange 3 viewings with R&J through their website with no response - poor service
1/5
GoogleAbsolutely useless......Not worthy of any stars. Agents far to busy in meetings to view my flat for rental.....Had to make several calls to get them to view flat but they kept robbing me off. DO NOT USE THESE AGENTS, as you will be seriously let down. Had to give one star to post but they are NOT WORTHY.
5/5
GoogleI found this to be a very helpful and efficient agency. They did everything that they said they would, took good photographs, and kept us very up-to-date with what was happening. This contrasted with another local agent who rarely returned calls and failed to provide requested information. I would strongly recommend Robinson Jackson. We were dealing with Garry Hazell, who did a great job.
5/5
GoogleVery impressed by the Robinson Jackson team at our local branch (Northumberland Heath). They were extremely helpful, and the sales professor we had in charge of our property (Jane) was a delight to deal with. She very often gave us information/feedback even before our conveyancer did which was very welcome especially as first time buyers. Can’t recommend them enough
5/5
TrustpilotPurchasing experience
I would highly recommend the Gravesend team, the team were very helpful they contacted me throughout the purchase process informing me of the progress. Any queries I had were answered quickly and professionally. Well done.
5/5
GoogleThe team at Northumberland Heath are very friendly, helpful and professional. They were all able to answer questions I raised and made selling my house far less stressful than I had experienced in the past. I would definitely use them again and highly recommend them as well. MariaGPositiveResponsiveness, Professionalism, Value
5/5
TrustpilotOutstanding service
We sold our house with Robinson and Jackson swans in April 2018. They were amazing. Really helpful and gave us lots of advice. We had two days of block viewings and we sold straight away because we followed their advice After the sale we had lost of help from their after sales department. They were worth every penny
5/5
TrustpilotA complex conveyancing situation
A complex conveyancing situation, which was not forgotten or left at the back of the queue but persued until completion.Much support and help from the in- house financial advisor.
5/5
GoogleHighly recommend them , very professional people working in this office , we are first time buyer and they made the whole process very easy , always keep in touch with us . Huge thank you for the whole team : Gary , Dexter , JanePositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robinson Jackson's Kent office has 347 reviews across three platforms: 122 on Google, 2 on Facebook (across the whole business), 223 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Robinson Jackson is rated 3.8 out of 5 across all 347 reviews, and 4.9 out of 5 on Google from 122 reviews, checked 9 October 2026.
Robinson Jackson, 226 Bexley Road, Northumberland Heath, Kent DA8 3HB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.