Mann Lettings Kent reviews

★★★★★ 5/5

Google

Bradley and his team were professional and no time wasters. Being my first move, they made it effortless and seamless. Communication was top notch. Thanks guys.

Adebola · 12 June 2023

★★★★★ 5/5

Google

I have worked with Joe for many years and found him to always be very professional. He always goes the extra mile to make sure he has the right tenant for the property going way beyond the requirements of the job.PositiveResponsiveness, Professionalism

Sandra · 12 June 2021

★★★★★ 1/5

Trustpilot

IF BUYING A HOUSE? AVOID IF RENTING? AVOID IF NEEDING THE TOILET! GO THERE!

AVOID! If you value your timeAVOID!! If your value your dignityAVOID!!! If you value your moneyI went to see a flat down in Northfleet and the agent refused to take an official offer to the vendor as I didn't have an AIP. Fair Enough.Then I get spammed with voice mails and texts demanding to call them back. I called them back and I explained; There is no point me applying for an AIP if you haven't accepted my offer. As far as I know I can turn up to your premises with an AIP as requested for the offer amount and you can turn around and say SORRY vendor found a better offer from a different buyer. WASTE OF AIP.Anyhow, they finally gave in and said that they accepted my offer and to take out the AIP.I then spoke to my mortgage adviser and got the AIP and as I was driving to work I received a text message saying "vendor has decided to take another buyers offer".What kind of scum do you have to be to waste someone's time effort and money!?TRASHY company, I will never do business with them again and you shouldn't either!

NITRO · 20 August 2019

★★★★★ 5/5

Google

Mann letting agents really helped us find a place to move that was great for us. Very friendly and amazing customer service

Ash · 17 September 2025

★★★★★ 5/5

Google

Excellent customer service. Could not have been more helpful. Made my relocation from London to Margate feel seamless. Special thanks to Joe and Emma who were always available, polite and generally lovely. Would recommend to anyone looking to move. 10/10 service.

Donna · 12 June 2021

★★★★★ 5/5

Google

I have used Mann letting Margate to source 5 tenants for flats I own in the area,dealing with Joe Tite and have been very pleased with the quality of tenants that have all looked after my property,paid rent on time and have been agreeable people.I won’t go anywhere else in the area,5 stars from me

Patricia · 24 June 2024

★★★★★ 1/5

Trustpilot

ASHFORD, Kent - House Sale

ASHFORD, KENT Branch - House SaleBe warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from there the relationship turns to distrust very quickly. Notable issues:1) Advised that initially 4 + buyers qualified off the books with views set up for one day. The day comes, house clean and prepared, Family moved out so the viewings can take place, activity in the house (sensor). Great. Two days go by with no initial feedback or potential buyer feedback, so when i eventually have chase Mann & Co for feedback i was told there were no visits that day. Confused and concerned; No clear explanation ever given as to why the situation panned out as it did. This set the standard for the rest of the 12 weeks with Mann & Co….2) Immediately felt a sense of distrust and lack of commitment from the Ashford team, to the point i was made to feel like i was the one at fault. it was down to me to constantly chase and manage the Estate agent, where i would have hoped they would have been a bit more pro-active with me…maybe a weekly call would have been nice…it was promised. When the feedback came it was short and incorrect, important detail missed giving the wrong impression was the norm. As always the detail is so important. Mann & Co didn't seem to care about the detail.3) Sure enough it came to a head when they introduced an unqualified Buyer, i accepted the offer however this led to the collapse of the sale. No real comfort or support from the Estate agent, i had one brief VM the day after i found out (from my solicitor). From there radio silence from Mann & Co for 2 weeks. 4) To rub salt in the wounds two weeks later Maria and her team did a leaflet drop on my estate, even posting a flyer through my own door stating my house was sold stc. Despite me having to deal with the significant impact of a sale falling through it was clear to see my own estate agent was trying to profiteer from this misfortune and lie to its new prospective customers.5) After exiting the contract they continued to market my property despite several polite requests to stop. thus undermining my sale with a new estate agent.6) My house key was stored in Branch with my name and address on it.Overall i would say this branch is an operational concern. When i went in to collect my keys i tried to address the points above but as per the norm i was responded to with Vague and shouty statements, The Manager Maria lied around trying to contact me when the sale fell through. (there is always an excuse btw) The culture in this office is lies and chaos, then inevitably when something goes wrong; they run. Considering the importance of a house sale and how it can affect peoples lives i would suggest you avoid Maria and the Ashford Team at all costs

Wesley · 31 October 2018

★★★★★ 5/5

Google

Couldn't recommend Mann Letting's any more. Andrew, Joe & Thomas have made the whole experience so simple and easy, even with our situation being more complicated due to moving from abroad. Problems being solved before I could finish writing an email, guidance throughout the process, and always friendly and helpful. Thanks again guys!

Nicholas · 25 July 2024

★★★★★ 5/5

Google

Couldn't recommend Mann Letting's any more. Andrew, Joe & Thomas have made the whole experience so simple and easy, even with our situation being more complicated due to moving from abroad. Problems being solved before I could finish writing an email, guidance throughout the process, and always friendly and helpful. Thanks again guys!

Nick · 24 July 2024

★★★★★ 5/5

Google

Thank you for helping us find our home in Canterbury, Lauren was extremely helpful with everything and made the process easier.

Riahanna · 16 August 2023

★★★★★ 5/5

Trustpilot

GRAVESEND branch

GRAVESEND branch I’ve just sold flat in Northfleet and wanted to say I was happy with the service I received. I had a valuation done by both Ashlee and Lee Mellet as I had initially intended to sell earlier than I did. I found them both to be impressive and knowledgeable, and they were the clear winners out of the other agents I had round (well, joint first, but the other agent sent one person both times, so I knew that Mann had two people I trusted!). More importantly, I received an offer £2,000 more than my top range that I thought I might achieve. And the buyer had offered £4,000 less than this, but Ashlee was able to get the offer increased.Ryan who conducted my viewings was better than I had expected, being so young. Probably wrong to think that way I know. They were competitively priced for the service I received and I’m pleased I chose them. I’m glad I didn’t go with an online agent as I would likely have done the viewings myself and agreed a much lower price than Mann got for me. Some agents prices are ridiculously high, but I do feel you get what you pay for.I can’t say there aren’t better agents out there as I don’t know, but I would definitely recommend Mann

Gary · 22 June 2018

★★★★★ 1/5

Trustpilot

Liar agents!!

My personal experience with them and I still with them its shameful!!!I got 2 issue with them!! 1th is the blocked pipes in our bathroom and the water stays in the bath and dosen t drain. We have contacted them to let they know and the send after 1 month the plumber. Know is already 3 month and no one came to fix it!!! When the plumber came said the pips needed to be changed, are to old!!!The whole situation is very frustrating. And on the top of that I ve been trying to contact the maintenance office manager and been getting ignored!!! That is unbelievable, I can not even fix it with my plumber for the contract!! The 2th was the washing machine very old never in my life I have seen something like that!!! Anyway after a 7 month the washing machine died!! WE asked to changed with the new one and always excuse and take time and after 1 month, without resolve this issue I bought the new washing machine by may self without get and money back!!! Its shame!!!

Michele · 24 April 2018

★★★★★ 1/5

Trustpilot

Mann Gosport want you signed up for their stats then dump you.

Mann Gosport promised me a weekly update on the sale of my property.

Customer · 3 August 2026

★★★★★ 5/5

Google

Extremely efficient and friendly, would highly recommend

Sarah-Mae · 16 January 2026

★★★★★ 5/5

Google

Joe and Brad at MANN have been fantastic to work with. They totally got our needs and were always available to pop round and super speedy to respond. They've got such a good insight into the rental market in the area and are a real thermometer on all of the changes that are taking place. We'd definitely recommend :-)

Angie · 13 March 2024

★★★★★ 5/5

Google

I have nothing but praise for Emma at Mann! She was not only so helpful and amazing helping me find the right place for me and my daughter to live but helped us the whole way through the process. I couldn’t be more thankful to Emma. I’m now in the process of finding my autistic sister find somewhere to live aswell. It’s a lot more restrictive this time around but I couldn’t be happier then going to Emma who has not only been happy to help but is extremely understanding and helpful making the whole experience an easy transition. So if you need to find somewhere I couldn’t recommend mann and Emma herself more.

Charley · 12 June 2022

★★★★★ 5/5

Google

A great company to rent from, the lettings team in Margate are very helpful I dealt with Emma, Brad and Joe all super helpful and always ready to answer any questions. My move went very smoothly from start to finish Highly recommended

Angela · 12 June 2020

★★★★★ 2/5

Trustpilot

Avoid. Sharks.

Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money.I take two things from this:1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company.2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.

HJ · 28 August 2024

★★★★★ 1/5

Trustpilot

An awful experience.

I am going to write this review without looking at other peoples' reviews to eliminate any bias from their experiences.I engaged Mann & Co (locks heath branch in Fareham) simply because they were local. The manageress came round to my house and had a good look around before stating she would have no problem selling my house for the price I had in mind. photographs were taken and it was duly listed on their website: thus began an experience that lasted until my contract with them expired. I have listed the various problems I experienced with them below:-1) the rear garden was not suitable for a family with young children, it is a landscaped garden and I specifically asked them to send people who would be more suited to a mature garden. the 2nd viewing they sent a couple who had 4 young children, their feedback stated that the garden wasn't 'suitable'2) they sent people who's budget fell far below the asking price.3) they omitted important selling points such as 'cul-de-sac location, well established front and rear gardens, and I spent a great deal of time sorting out their mistakes and getting the property description changed to include these features.4) when I inquired about the lack of viewers, their default answer involved telling me how many likes and views my house was gaining and not to worry about it.5) I asked several times for them to release me from my contract as nothing seemed to be happening, they point blank refused on every occasion6) I made a complaint to their area manager whose tone on the phone was extremely condescending, and he just automatically backed his staff up before I could even finish telling him the nature of my complaints.7) I had to remind them on many occasions to send me feedback from viewers as they seemingly 'forgot'8) and to top it all off, when my contract expired recently, I engaged the services of an online estate agent and used the photos taken by Mann & Co for the description. An hour later Mann & Co emailed me and told me to take the listing down as they are their photos (which just summed up their whole attitude, childish, petty and totally unnecessary. Be very very careful whom you choose to sell your property with. At the start, Mann & Co were all smiles and promises, but that went down hill fast and you just couldn't help thinking that they are sending ill-suited people to view my house just to show they are actually doing something, they clearly did not market my home properly despite their claims to the contrary, this is evident when you take into account the problems I experienced and listed above. my advice: stay well clear of Mann & Co-especially their Locks heath branch.

David · 20 August 2024

★★★★★ 5/5

Google

Both Joe and Bradley were very professional and worked hard to get everything sorted so quickly for my move. Would definitely recommend Mann Lettings to others.PositiveResponsiveness, Professionalism, Value

Bradley · 24 August 2022

★★★★★ 5/5

Google

Thank you to Tom for helping me move into my new home

John · 14 December 2023

★★★★★ 1/5

Trustpilot

This company keeps spam calling me…

This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.

T_A_G · 27 November 2025

★★★★★ 1/5

Trustpilot

Avoid

I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all

Ivan · 17 September 2024

★★★★★ 5/5

Google

Just want to thank Mann for all the hard work and effort they have put in helping me especially Tom for going above and beyond to make things happen keep up the great work.

Reiss · 24 June 2024