Mann Lettings reviews

★★★★★ 5/5

Google

I was so happy with the service that I was given by Mann Lettings. I needed a flat with wheelchair access and Andrew, from the Margate branch, was really helpful in finding me somewhere. I would say that he went 'above and beyond' in his efforts to help me. Next was the paper-work involved in moving and Sue Sanderson has been fantastic with this. Sue has been so helpful that I don't know what I would have done without her. I'd really like to thank Sue, Andrew and Tom for the work they put into helping me. And I would give a heart felt recommendation to anybody thinking of using Mann Lettings. Thanks again, Paul Tremain

Kash · 5 September 2025

★★★★★ 5/5

Google

We recently moved to Margate and had the pleasure of working with Mann Lettings during our search for a new home. I want to give a heartfelt thank you to Andrew, Tom, and Joe for their incredible support throughout the entire process. From the first call to the day we picked up the keys, they were professional, approachable, and genuinely helpful. They took the time to understand our needs, guided us patiently, and made sure everything was handled efficiently. As someone relocating to a new area, it meant a lot to feel supported and informed every step of the way. Their local knowledge, quick communication, and personal touch made the whole experience smooth and stress-free. It is clear that they truly care about their clients and take pride in what they do. A big thank you again to Andrew, Tom, and Joe, I highly recommend Mann Lettings Margate to anyone looking for a trustworthy and responsive letting agency.

Jojy · 11 August 2025

★★★★★ 5/5

Google

After having used Mann to rent my property, I would not use anyone else in the future. Joe Tite has been excellent! He is extremely professional and efficient and often going beyond the call of duty in order to get things sorted. This has obviously made the process a whole lot easier and totally stress free. Thankyou to Joe and your team, who are also great and a pleasure to deal with. Fantastic service. 10 out of 10.

Michelle · 2 April 2026

★★★★★ 5/5

Google

"We recently moved from Surrey to Kent and had to complete the entire process within just seven days. I contacted Mann Lettings, and Andrew Cherry was exceptional. He arranged our viewing immediately and managed all the logistics to ensure we could move in ahead of schedule. We received clear instructions and professional guidance throughout every stage of the paperwork. A huge thank you to Andrew and the rest of the team for making such a tight deadline possible. Highly recommended!"

Niyas · 16 February 2026

★★★★★ 5/5

Trustpilot

I've just exchanged on a house in…

I've just exchanged on a house in Portsmouth, giving a shout out to Melissa and Katie, who were very nice and made everything happen. Melissa was my first point of contact, she was very helpful, efficient and made a lot of effort to get the house sold. Thanks all!

Peter · 24 July 2026

★★★★★ 5/5

Trustpilot

Exemplary Customer Service!

I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process.

Camilla · 31 October 2025

★★★★★ 5/5

Trustpilot

I have been working with Morgan Knott…

I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!

Thomas · 27 October 2025

★★★★★ 5/5

Trustpilot

Thank you so much to Nick in the…

Thank you so much to Nick in the Sheerness branch for all his help and advice whilst we were moving. Nothing was too much trouble and he was always at the end of the phone to answer questions. Any issues that we had he reassured us and made us feel at ease. If I ever move again I would not hesistate to go back to him. Thank you again.

Stacey · 23 December 2025

★★★★★ 5/5

Google

I will totally recommend Mann Lettings to anyone looking for a new home. A special thanks to Andrew his incredible support and for making the whole process seamless and stress-free. I gave him my details, and in record time, he found a house that matched my description and stayed within my budget. I’d also like to thank Andrew and his team for making my move-in a breeze, and the thoughtful welcome package was a lovely touch!

Yusuf · 23 September 2024

★★★★★ 5/5

Google

Exceptional service from MANN Lettings! I had only a week's notice, but Andrew Charrie and Joe Tite efficiently found us an amazing property.Special Thanks to Andrew for his communication,that was top-notch - always responsive, proactive, and enthusiastic. He truly prioritized our needs. Highly recommend MANN Lettings.

Sidra · 18 September 2025

★★★★★ 4/5

Trustpilot

Why choose Mann...

Had a very pleasant experience selling a property with Mann and that was down to Ria Strugnell the Gillingham branch manager. Ria was always on hand to discuss the sale and was helpful and constructive in her advice. The fees were mid-range but with the service we felt that it was value for money. Would recommend if buying/selling in the North Kent area.

Tom · 11 January 2026

★★★★★ 5/5

Trustpilot

Sheerness Mann Sales

I was surprised reading some of the below, until I realised it was regarding the lettings departments. I had a fantastic experience with Mann Sales Sheerness. Sharnie, Martin and Jacob were fantastic, very accommodating and couldn’t have been more helpful. I went to a few viewings with Sharnie and she was brilliant, we had such a laugh and it made the whole process feel much more enjoyable. We still haven’t found the right property, but I’ll be looking out for properties by Mann as they were the best out of five agents we viewed with.

Lyra · 26 July 2025

★★★★★ 5/5

Google

Joe and Tom were brilliant, very understanding of my situation. Although my circumstances stopped me from completing the full service, I will 100% be recommending these to all my friends and family. Thank you!

Steven · 5 November 2025

★★★★★ 5/5

Google

Particularly impressed by the team here especially Andrew Cherry who's excellent manner and professionalism at the viewing and later ocntract stage for my let were top notch. Very prompt, responsive and efficient and I would recommend completely. Charles

Charles · 23 September 2025

★★★★★ 5/5

Trustpilot

A huge thank you to Ria and everyone at…

A huge thank you to Ria and everyone at Mann Estate Agency in Gillingham for making our house sale such a positive experience. From the first conversation through to completion, everything was handled efficiently and professionally.

Customer · 30 June 2026

★★★★★ 5/5

Google

Andrew was really helpful throughout the whole move and always kept me updated Im really happy with the service provided and the move in box was a nice touch I would recommend to my friends and family Thanks again

JAKE · 4 September 2025

★★★★★ 5/5

Trustpilot

Highly recommended

I had never sold by auction before and was a little apprehensive about the process. It was not a straightforward sale with complications created by a tenancy that did not go according to plan, joint ownership and one seller in a far-off time zone. However, the team were always professional, reassuring and creative in negotiating the potential problems. Particularly Ria, my first point of contact, who was particularly helpful. Communication was always excellent so I felt very much included and it was an excellent outcome: a good price and completion on time. I definitely recommend Mann's, Gillingham.

Jonathan · 5 May 2025

★★★★★ 5/5

Google

Mann lettings a super efficient letting agent from the beginning to the end. Very professional, for a small buy to let property owner it’s lucky to have such excellent team and management. Joe and his colleagues are very efficient and working together very hard to secure new tenants every time for the years we used them in the Thanet area. Highly recommended Even the friends we recommended they are also very happy for the service. Well done Joe once again H Sutton

Sutton · 14 November 2023

★★★★★ 5/5

Google

Really pleased with the service I received from Mann, Margate. Great professional team! Really impressed with Thomas King, kept me informed throughout and went above and beyond to ensure my needs were met. Andrew Cherry was also very helpful and informative. Would definitely recommend and use again!

Ruth · 16 March 2026

★★★★★ 5/5

Google

Absolute quick and timeous response to call for repairs from Sue. She followed up after the work had been done to ensure it was a job done satisfactory. Thank you Sue Amazing service, l worked with Tom and Andrew. Their level of professionalism is unmatched, all questions were answered timeously and they were so kind. A splendid well done job. Thank you

Bridget · 17 October 2024

★★★★★ 1/5

Trustpilot

Charged me a fully managed Service but…

Charged me a fully managed Service but couldnt fulfill the service as had no keys to my property, charged my 10% when it should have been 7%...refunded me after complaint, never visited my property, visited after complaint but never recieved a report. Left them after 1 year had to pay another year upfront as you need to stay with them for 24 months minimum. So ultimately, i paid double for a Tenant find service. Live and learn!

Francis · 20 July 2026

★★★★★ 5/5

Google

From the minute we had Joe and the team around to view our property, we were reassured that our rental was in the right hands. The Mann Countrywide Team (Margate brand) were honest and likeable, with no sense of being 'sold' to. They listened to us and were able to find tenants that were in keeping with our requirements, which was refreshing! The actual administrative process was also very slick too, all done electronically, which was helpful given that we're not located in the Thanet area. Highly recommended.

Fran · 15 October 2023

★★★★★ 5/5

Trustpilot

Paul Hughes, brilliant service

As a landlord I have been struggling for a while to find tenants for my flat and somebody recommend Paul Hughes at Lettings in Canterbury. I changed a few agencies and had no luck so was losing hope, but Paul has been incredible in how fast he found me excellent tenants and arranged everything for me. Polite manner, efficient, trustworthy, really nice bloke, totally recommend him.Thank you Paul.

Duncan · 16 August 2025

★★★★★ 1/5

Trustpilot

Avoid!!!

We signed up to Mann Countrywide Gillingham Kent branch in April 2026 after having an horrendous experience trying to sell our home with Yopa between September 25 & January 26. We truly believed this would be a whole different experience, only to find we were dealing with the same mentality of money counts for more than customer satisfaction. Despite the fact that we would ultimately be paying the bill we have been treated like brown stuff under buyers shoes, not by the buyers, but by the estate agent. We were presented with an offer on our property that had NOT been verified as Mann couldn’t get to see the buyers details on a mortgage, so in essence had no proof of funds, but still deemed it as a ‘genuine offer’! After waiting 5 weeks for an ‘Uncle’ to come back from India to ‘verify’ his approval of our home, yes you read that right, we finally said enough was enough and refused to take anything said about those ‘buyers’ as genuine. We then had another offer £40k below our asking price and the ‘buyer’ sent a catalogue of questions that clearly had been put together by an AI program that bore no resemblance to our home and what he had seen! Apparently 3 flies in a garden log cabin constituents an insect infestation! I would expect an estate agent to remind the ‘buyer’ of common courtesy when dealing with the people who are paying the estate agents bill! So, we found ourselves dropping the price of our home because the branch manager had ‘forgotten’ that she had placed our home in a guide price and she told us we couldn’t now have a price or in the region of, which we have been told we could have by another estate agent! We found that getting hold of anyone at that branch is sporadic and we have also found it closed during the day on a high street! Mann Countrywide Gillingham, you’re level of honesty, communication and professional service leaves a hell of a lot to be desired. We have given our notice to this company and do NOT recommend them to anyone.

Christopher · 16 June 2026