Mann Lettings Kent reviews

★★★★★ 3/5

Trustpilot

Recently sold a property using Mann…

Recently sold a property using Mann Gillingham branch. Staff very polite and helpful and marketing and literature was good. I was however disappointed with how quick they were to put a sold sign outside the address even though mortgage and sale not confirmed, then how little I received in the way of updates and how long it took to acknowledge that the party in question was not sincere. Far better with updates communication and action in respect of eventual purchaser, with sale going through quickly. I am grateful for that.

David · 31 December 2024

★★★★★ 5/5

Trustpilot

Thank you to Amelia at Maidstone branch

Amelia provided a fantastic service. She was extremely professional whilst being friendly, kind and caring. She met me at the train station to take me to view three properties then dropped me back to the station again. Nothing was too much trouble for her. She certainly went that extra mile. I really appreciated what she did and would highly recommend Amelia without a shadow of doubt. Thank again.

Claire · 8 October 2022

★★★★★ 1/5

Trustpilot

Shame you can't give no stars

Shame you can't give no stars. Our tenancy through them was a nightmare from start to finish. The staff are inexperienced and naive, & lost us a tenancy due to inflexibility. The tenant they did gain left after 4 months with zero notice, it took 6 months to get the deposit back, as rent owing, us chasing at every step. At which point they had the cheek to deduct £78 for a tax service we have no need of and which is for the financial year after we left them. There was also damage done but not enough deposit to cover it. Having read a comment by a previous landlord, we agree, I'm not sure that Manns tenant checks are worth anything at all.

Teresa · 16 September 2020

★★★★★ 1/5

Trustpilot

Ripped off £400

Having left the property much cleaner than it was when we moved in Mann Countrywide sent us a bill to professionally clean the house at a charge of £400. The fact the house was not professionally cleaned when we moved in and was in fact filthy and all confirmed by the leaving property report, was not mentioned. We will be following this up. There is nothing good written about this agency on this reputable site. Good luck! The ridiculous quote to clean was from "After Five Cleaning", Forest Hill.

JS · 29 February 2020

★★★★★ 5/5

Google

Truly an incredible estate agent. Very straightforward for a new person such as myself. Best experience I've ever had from here and super happy for years to come! Massive thanks to Emma, Joe and Brad for all of the help :)PositiveResponsiveness, Professionalism

Moonz · 24 August 2021

★★★★★ 5/5

Google

I appreciate all your efforts especially Tom and Bradley 🙏🏻 we got the best rental property with your great helps Thank you once again …

Kubra · 17 July 2023

★★★★★ 5/5

Google

Joe and his team have been very friendly and helpful 👍. Thank you for such incredible service 👏 …

Ivy · 14 December 2023

★★★★★ 5/5

Google

Bradley and his team were professional and no time wasters. Being my first move, they made it effortless and seamless. Communication was top notch. Thanks guys.

Adebola · 12 June 2023

★★★★★ 5/5

Google

I have worked with Joe for many years and found him to always be very professional. He always goes the extra mile to make sure he has the right tenant for the property going way beyond the requirements of the job.PositiveResponsiveness, Professionalism

Sandra · 12 June 2021

★★★★★ 1/5

Trustpilot

IF BUYING A HOUSE? AVOID IF RENTING? AVOID IF NEEDING THE TOILET! GO THERE!

AVOID! If you value your timeAVOID!! If your value your dignityAVOID!!! If you value your moneyI went to see a flat down in Northfleet and the agent refused to take an official offer to the vendor as I didn't have an AIP. Fair Enough.Then I get spammed with voice mails and texts demanding to call them back. I called them back and I explained; There is no point me applying for an AIP if you haven't accepted my offer. As far as I know I can turn up to your premises with an AIP as requested for the offer amount and you can turn around and say SORRY vendor found a better offer from a different buyer. WASTE OF AIP.Anyhow, they finally gave in and said that they accepted my offer and to take out the AIP.I then spoke to my mortgage adviser and got the AIP and as I was driving to work I received a text message saying "vendor has decided to take another buyers offer".What kind of scum do you have to be to waste someone's time effort and money!?TRASHY company, I will never do business with them again and you shouldn't either!

NITRO · 20 August 2019

★★★★★ 5/5

Google

Mann letting agents really helped us find a place to move that was great for us. Very friendly and amazing customer service

Ash · 17 September 2025

★★★★★ 5/5

Google

Excellent customer service. Could not have been more helpful. Made my relocation from London to Margate feel seamless. Special thanks to Joe and Emma who were always available, polite and generally lovely. Would recommend to anyone looking to move. 10/10 service.

Donna · 12 June 2021

★★★★★ 5/5

Google

I have used Mann letting Margate to source 5 tenants for flats I own in the area,dealing with Joe Tite and have been very pleased with the quality of tenants that have all looked after my property,paid rent on time and have been agreeable people.I won’t go anywhere else in the area,5 stars from me

Patricia · 24 June 2024

★★★★★ 1/5

Trustpilot

ASHFORD, Kent - House Sale

ASHFORD, KENT Branch - House SaleBe warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from there the relationship turns to distrust very quickly. Notable issues:1) Advised that initially 4 + buyers qualified off the books with views set up for one day. The day comes, house clean and prepared, Family moved out so the viewings can take place, activity in the house (sensor). Great. Two days go by with no initial feedback or potential buyer feedback, so when i eventually have chase Mann & Co for feedback i was told there were no visits that day. Confused and concerned; No clear explanation ever given as to why the situation panned out as it did. This set the standard for the rest of the 12 weeks with Mann & Co….2) Immediately felt a sense of distrust and lack of commitment from the Ashford team, to the point i was made to feel like i was the one at fault. it was down to me to constantly chase and manage the Estate agent, where i would have hoped they would have been a bit more pro-active with me…maybe a weekly call would have been nice…it was promised. When the feedback came it was short and incorrect, important detail missed giving the wrong impression was the norm. As always the detail is so important. Mann & Co didn't seem to care about the detail.3) Sure enough it came to a head when they introduced an unqualified Buyer, i accepted the offer however this led to the collapse of the sale. No real comfort or support from the Estate agent, i had one brief VM the day after i found out (from my solicitor). From there radio silence from Mann & Co for 2 weeks. 4) To rub salt in the wounds two weeks later Maria and her team did a leaflet drop on my estate, even posting a flyer through my own door stating my house was sold stc. Despite me having to deal with the significant impact of a sale falling through it was clear to see my own estate agent was trying to profiteer from this misfortune and lie to its new prospective customers.5) After exiting the contract they continued to market my property despite several polite requests to stop. thus undermining my sale with a new estate agent.6) My house key was stored in Branch with my name and address on it.Overall i would say this branch is an operational concern. When i went in to collect my keys i tried to address the points above but as per the norm i was responded to with Vague and shouty statements, The Manager Maria lied around trying to contact me when the sale fell through. (there is always an excuse btw) The culture in this office is lies and chaos, then inevitably when something goes wrong; they run. Considering the importance of a house sale and how it can affect peoples lives i would suggest you avoid Maria and the Ashford Team at all costs

Wesley · 31 October 2018

★★★★★ 5/5

Google

Couldn't recommend Mann Letting's any more. Andrew, Joe & Thomas have made the whole experience so simple and easy, even with our situation being more complicated due to moving from abroad. Problems being solved before I could finish writing an email, guidance throughout the process, and always friendly and helpful. Thanks again guys!

Nicholas · 25 July 2024

★★★★★ 5/5

Google

Couldn't recommend Mann Letting's any more. Andrew, Joe & Thomas have made the whole experience so simple and easy, even with our situation being more complicated due to moving from abroad. Problems being solved before I could finish writing an email, guidance throughout the process, and always friendly and helpful. Thanks again guys!

Nick · 24 July 2024

★★★★★ 5/5

Google

Thank you for helping us find our home in Canterbury, Lauren was extremely helpful with everything and made the process easier.

Riahanna · 16 August 2023

★★★★★ 5/5

Trustpilot

GRAVESEND branch

GRAVESEND branch I’ve just sold flat in Northfleet and wanted to say I was happy with the service I received. I had a valuation done by both Ashlee and Lee Mellet as I had initially intended to sell earlier than I did. I found them both to be impressive and knowledgeable, and they were the clear winners out of the other agents I had round (well, joint first, but the other agent sent one person both times, so I knew that Mann had two people I trusted!). More importantly, I received an offer £2,000 more than my top range that I thought I might achieve. And the buyer had offered £4,000 less than this, but Ashlee was able to get the offer increased.Ryan who conducted my viewings was better than I had expected, being so young. Probably wrong to think that way I know. They were competitively priced for the service I received and I’m pleased I chose them. I’m glad I didn’t go with an online agent as I would likely have done the viewings myself and agreed a much lower price than Mann got for me. Some agents prices are ridiculously high, but I do feel you get what you pay for.I can’t say there aren’t better agents out there as I don’t know, but I would definitely recommend Mann

Gary · 22 June 2018

★★★★★ 1/5

Trustpilot

Liar agents!!

My personal experience with them and I still with them its shameful!!!I got 2 issue with them!! 1th is the blocked pipes in our bathroom and the water stays in the bath and dosen t drain. We have contacted them to let they know and the send after 1 month the plumber. Know is already 3 month and no one came to fix it!!! When the plumber came said the pips needed to be changed, are to old!!!The whole situation is very frustrating. And on the top of that I ve been trying to contact the maintenance office manager and been getting ignored!!! That is unbelievable, I can not even fix it with my plumber for the contract!! The 2th was the washing machine very old never in my life I have seen something like that!!! Anyway after a 7 month the washing machine died!! WE asked to changed with the new one and always excuse and take time and after 1 month, without resolve this issue I bought the new washing machine by may self without get and money back!!! Its shame!!!

Michele · 24 April 2018

★★★★★ 1/5

Trustpilot

What does it take to unsubscribe from Mann??

Despite specifically advising I was only interested in a specific property & did not want to receive speculative emails I now receive them on a regular basis from Mann Countrywide, Totton in this case. I have told Mann that I have no interest in speculative emails & have unsubscribed a number of times. What is particularly galling the properties are outside my area. Please STOP - spamming is illegal!

MRKENNETHADAMS · 11 March 2025

★★★★★ 5/5

Google

Glad to be on board with Mann, polite, efficient and got the ball rolling from start to finish, accommodated any requirements asked for, fantastic ppl/agents

Alvin · 11 May 2026

★★★★★ 5/5

Google

Extremely efficient and friendly, would highly recommend

Sarah-Mae · 16 January 2026

★★★★★ 5/5

Google

Joe and Brad at MANN have been fantastic to work with. They totally got our needs and were always available to pop round and super speedy to respond. They've got such a good insight into the rental market in the area and are a real thermometer on all of the changes that are taking place. We'd definitely recommend :-)

Angie · 13 March 2024

★★★★★ 1/5

Trustpilot

The service from Park gate Mann Co was…

The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.

Gail · 19 November 2024