Trusted Agent profile · Kent
★★★★★
493 reviews across 2 platforms
15 Market Place, Margate, Kent, CT9 1ES
Mann Lettings's office in Kent, at 15 Market Place, is rated 3.7 out of 5 across 493 reviews on two platforms, including 271 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Mann Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience with Mann letting.highly recommend who are looking for renting a property
Thank you so much for your recommendation! We are thrilled to hear that you had a great experience with our letting services and we can't wait to help others find their perfect rental property. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleNice customer relations Nice approach and very considerate staffs Thumbs up Andrew
Thank you so much for your kind words! We take pride in providing exceptional customer service and are thrilled to hear about your positive experience. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotPlease do not even consider using Mann…
Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I can’t sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company I’ve ever had the misfortune to work with. Stay clear!
5/5
TrustpilotWe recently sold a property through the Mann Grove Green Branch
We recently sold a property through the Mann Grove Green branch. All the team kept us well informed and gave us a prompt response at each step of the process. I have no hesitation in recommending Mann Grove Green to anybody selling their property.
5/5
TrustpilotLaura and the team at the Locks Heath…
Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.
5/5
GoogleCant speak highly enough of Joe and team at Mann, Margate - no job too big, no job too small. Super responsive and helpful, highly recommended . . 10/10PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotJust checking in on a terrible time…
Just checking in on a terrible time which occured a couple of years ago.Avoid Portsmouth branch and especially jay haddigan. Put a place on the market which wasn't even right, it was in fact a different bedroom. No one knew where my key was when I moved in and I had no bed even though I was promised. Mould started to grow everywhere, broken parts of the house and it even flooded which caused massive electrical damage. Got compensation thanks to their legal department but the branch are just evil evil people
5/5
GoogleMy experience with Mann was so smooth and easy. Thomas and Joe have been there for all of my questions and queries! They were so hands on and made my first rental experience go so well. I could not recommend them enough! Thank you so much for all of your help.
Ness thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI really can't praise the Margate lettings team enough. All of my queries have been answered and been dealt with promptly and efficiently. They have been patient, knowledgeable and extremely helpful from my initial contact with them. Congratulations to the three young men on the quality service that they provide.
Thank you chrissie norvell for your glowing 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe best service from an Agent I have ever had Thank you
Thank you for taking the time to leave us this tremendous 5* review James. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor communication and mismanagement of flat
Dealing with this estate agent was an absolute nightmare. The complaints department was no help at all, with everyone giving me different information. I never wanted to become a landlord; I only did it because I couldn't sell my flat when I needed to move. The letting agent assured me they would take excellent care of my property, but that was far from the truth.They found a tenant with antisocial behavior, resulting in numerous complaints from the estate management about the tenant smoking weed and playing loud music at night. The letting agent did nothing to address these issues. They failed to inform me of damages and didn't chase the rent, which was consistently late. I had to follow up with them every month. Despite paying a full service fee, all they did was collect money.They misled me throughout the process. On the day the tenant was moving out, they called to say they had forgotten to send me the notice the previous month. They also wrongly deducted money for a rental extension, which I would never have agreed to if I had known the tenant was leaving. To make matters worse, the same agency helped this problematic tenant find a new flat, despite knowing about the complaints, late payments, damages, and unpaid rent.The complaints department was no better, merely covering for themselves instead of taking responsibility. Avoid this estate agent at all costs.
5/5
GoogleI have been dealing with Mann Lettings Margate recently and can only say good things, very easy to communicate with and deal with, very helpful with the 1 million and 1 questions I was asking too! Would recommend their services
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to Brad and the Margate team for assisting us with our recent move. They were brilliant from start to finish.PositiveResponsiveness, Quality, Value
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleNothing was too much trouble. Great communication. Knowledgeable agent. Would recommend
5/5
GoogleI took on a rental propperty with Mann and they have been great! Very quick to come back to me and made the move easy to complete. I would recomend them to anyone looking to rent a propperty.
Thank you Sophie for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team were really good. Bradley was very quick at responding to queries & sorted any issue out quickly. It made the moving process very easy.PositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThe whole process from the sales pitch
The whole process from the sales pitch, to the final sale was smooth , stress free and all at MANN & CO Ashford Kent were excellent, catered to my every need and was always there for support and advice, if I ever move again I would not hesitate to use MANN, well done Maria , Mia and Brandon... Credit to the industry
1/5
GoogleSTAY AWAY. The worst service i have ever received bar nothing. 3 weeks into tenancy it became clear the tenant they found had no way of paying the rent. I had to go 10 months without rent and then go through the eviction process. The property was vandalised. During this time the office repeatedly refused to take or return my calls. They then had the nerve to actually try to contact me about re letting it after the eviction had gone through. You could not make it up.
Thank you for taking the time to leave us your comments. If you have not already contacted us formally regarding this matter, please e-mail us via review@countrywide.co.uk. should you wish to discuss further. Kind regards, Scott
1/5
TrustpilotOne of the worst estate agents I have…
One of the worst estate agents I have ever encountered. I was given an appointment to view a property, but a day before, I received a message stating that it's sold. Despite that, I received another call seven days later, claiming the same property is back on the market and scheduling a second appointment. I requested an early appointment, but they couldn't accommodate due to the landlord's unavailability, forcing me to reschedule other commitments, including childcare. To my dismay, I received a call on the same day of the viewing, informing me that the property is now sold. Beware of this estate agent if you're selling your house; their professionalism is questionable.
5/5
GoogleManns Letting Margate - Joe and his team are very helpful and professional, easy to talk to and laugh with would highly recommend. thanks RHPositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleSuper helpful team. Emma was very knowledgeable and friendly. Brad and Jo were super lovely too. 10/10 definitely recommend!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant customer service, very communicative while moving
Thank you for the kind words! We take pride in our exceptional customer service and are thrilled to hear you had a great experience with us during your move. Our team is always here to ensure a smooth and stress-free process for our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleJoe and Sue have been spectacular. Highly recommended, they get things done quickly and efficiently. I wish all agents were like this.
1/5
TrustpilotAvoid at all costs
Avoid at all costs! Dealt with an agent at the Dartford branch who accepted my offer, congratulated me, encouraged me to move forward with submitting my mortgage application (which involves a brokers fee) and sourcing solicitors, only to tell me the next day that a slightly higher offer is now being considered. He played me, wasted my time and almost wasted my money with no remorse! He didn't even bother to call me to stop the process, but casually informed me of this new consideration when I called. Also, the property is still being advertised with no notice of the two offers - contrary to regulation. Worst experience ever.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Mann Lettings, Margate won Trusted Agent.
