Mann Lettings Kent reviews

★★★★★ 1/5

Trustpilot

Stay away from this letting agency

They played with me for over 2 weeks about an apartment in Waterlooville. Had my credit check, provide excellent references from my landlord, kept lying to me telling me that everything will be fine. Complained that my pension amounts were at several dates in the month ( I received several, from US, France and UK sometimes the dates vary from one day) my pension amount were way above and the first time, they could confirm only half of it even though they had my bank statements. Stay away from Mann & Co Countrywide. Countrywide Morgage was one of the bank scandal ( 2007/2008) in the US which led to the subprime and people losing their home.

Josette · 3 May 2022

★★★★★ 5/5

Google

I recently let a property though Mann lettings in Margate. The whole experience was made extremely easy and stress free.I'm so greatful for all their help. Joe and his team dealt with every question and email I had promptly and was so helpful. I would highly recommend Mann lettings in Margate.PositiveResponsiveness, Professionalism

Rebeca · 24 August 2021

★★★★★ 1/5

Trustpilot

Awful experience with Mann

Awful experience with Mann. Unfortunately I was the buyer so was unable to escape using this agent. They are bullies and made the whole experience incredibly stressful for me. Tried to manipulate me into using their solicitor, spoke to me like dirt on phone calls, told me they were 'bored' of the situation I was in when the seller and I had a disagreement about something that was broken in the property and I wasn't being allowed entry to make sure it was fixed before completing, and delayed the process by taking weeks to book in viewings as they would forget to call me with available days. I will never use Mann and would be put off buying a property who are using them

Catherine · 8 April 2025

★★★★★ 1/5

Trustpilot

This Company is by far the worse…

This Company is by far the worse company I have ever had the misfortune of dealing with. The branch in Portsmouth never return calls or emails, I have been trying to get a deposit back on a flat for over a month now after my father died.I have sent endless emails and made lots of calls and just get ignored. The manager Lee is probably the worse one of all. Avoid these at all costs

Jason · 20 October 2022

★★★★★ 5/5

Google

Very happy with the help we got xx a nice personal touch come with the agents and they did everything effectively and efficiently xxx big thank you to Emma,Brad and Jo for all there help xxx I will definitely be recommending mann letting to friends and family xx highly professional and more then capable company

Bernadette · 12 June 2020

★★★★★ 5/5

Trustpilot

Highly recommend Mann Estate Agents for…

Highly recommend Mann Estate Agents for selling your house, especially the Beckenham Branch, they were brilliant. After a valuation where they actually listened to us and took our needs into consideration, they organised 10 viewings for the 1st Saturday, and another 8 on the following Tuesday, and only brought qualified buyers. That was it, only 2 viewing days and we got 2 offers. Highly recommend them.They also helped keep the sale moving forward right up to exchanging and completion, making sure we knew if anything was slipping and needed to be chased.Will definitely only go through them again.

Hugh · 10 December 2021

★★★★★ 5/5

Google

Great experience with Mann Lettings Margate, we have been in our new home for nearly a year now, any problems or questions have always been resolved with out any fuss, highly recommend Emma, joe and Brad, thankyou for all your help Jamie and AnnaPositiveProfessionalism

Jamie · 12 June 2022

★★★★★ 1/5

Trustpilot

Mann & Co Rochester / Strood - stay away, nightmare

I wish I could give a zero rating and a health warning about Mann & Co Rochester / Strood...I wish I read these below reviews first and simply stayed away from Mann & Co. They haven't been able to sell my home, and having come to the end of the contract, are now trying to pursue me for a penalty fee. Does not make sense, I have put in a formal complaint. But it does make me wonder how many people they extort this fee from? To any Mann&Co staff reading this, to date I haven't signed any contract with another agency, I haven't got a sale. I am speaking to other agencies which legally I can do.And now I am at step 1 and trying to sell via another route. The market is topsy turvy, I totally understand that, but bullying a customer for a penalty fee,when they haven't done anything wrong, apart from trusting Mann&Co...You are better of dealing with even the new online estate agencies. The whole experience has left me really stressed out. If this review helps one person to stay away from this toxic estate agency, writing this has been worth it. Also to anyone moving to the Medway area, do your research, anti social disorder in Medway is a growing problem, there are nicer parts of Kent to move to.

Rose · 25 August 2021

★★★★★ 5/5

Google

Great team and with great communication. Thanks to Andrew we managed to get everything done smoothly and have successfully moved into our new property with no issues!

Rebecca · 19 April 2025

★★★★★ 5/5

Google

We used Mann to facilitate our move into Westgate in March, they were informative and efficient. We received a lovely little moving in box which was full of nice things to help get us moved in and settled. They have checked in regularly to make sure that we are happy where we are and I couldn't fault them. Thomas and Joe have been brilliant!

Michaela · 13 June 2024

★★★★★ 1/5

Google

Margate Office Don't want to know either....Why are they not warning potential buyers? I own a property next door to one that Mann have been managing and now selling, (130 Southwood Road, Ramsgate) I found out that I have Japanese knotweed that shares my border along with theirs. I have contacted Mann 's sales team to let them know as it is illegal to sell a house without disclosing Japanese Knotweed... they have told me its not their problem and it will show in the searches and they don't need to tell potential buyers when viewing. I want to cover my back, they said i need it in writing... so here it is!

Vince · 12 June 2023

★★★★★ 5/5

Google

Thank you so much Mann Lettings for helping me find a house to rent, you made the process easy for me. Thank you Bradley for your outstanding service, your patience and expertise.

Tsholofelo · 12 June 2023

★★★★★ 5/5

Trustpilot

Absolutely amazing experience with…

Absolutely amazing experience with Mann, specifically Darren from the Portsmouth branch. Thank you so much for everything, the communication was super and the whole process of buying with them went smoothly

Daisy · 28 May 2026

★★★★★ 5/5

Google

Came into the Mann office, Tom was incredibly helpful and friendly. Top service !

Oliver · 24 June 2024

★★★★★ 5/5

Google

Currently working with Harvey at Mann who has been great throughout the process. Would recommend!

Tom · 16 January 2026

★★★★★ 1/5

Trustpilot

Do not rent your property out through these clowns!!

Just move anyone in. Arrogant and have no knowledge at all about Lettings. Reported issues regards to the tenants twice with Etienne is the Ashford branch and he’s exact words were I know the property so they shouldn’t be doing it and leave it with him will be resolved. Nothing done and got worse. Wrote an email to the manager nothing back . Sent a complaint and got a reply but the reply was clearly cut and paste as it was asking me questions that if they read the email wouldn’t need to be asked. Absolute jokers. Do not use they do not care about the property or the people who live next to who they move in.

Andrew · 29 December 2020

★★★★★ 5/5

Trustpilot

Highly recommended as a friendly, approachable and professional agency

Mann Waterlooville have recently sold my BTL property during Covid.After a bumpy start where the valuation was over optimistic (I said at the time I thought it was too high) the property sold after I reduced the price twice in 2 weeks. I developed a really good rapport with Di Furmedge, who wasn't my initial contact.Once the offer was accepted Di kept the ball in the air through the rest of the process, relentlessly pursuing both sets of solicitors and the buyer to ensure all the paperwork came together and kept communication open throughout. Katie too kept in touch and they were both extremely flexible, professional and thorough. Nothing was too much trouble.I opted to use Mann Countrywide panel of solicitors, and was initially a bit concerned as this was an Online portal - this proved to be an extremely good move. Everything was uploaded and viewable in the documents area, there was a great timeline to follow progress and a nice messaging centre for any questions or queries, manned by real people, not robots!The entire process from instruction to completion took a week under 4 months.An excellent outcome more especially during these really awkward trying times. Viewings were never refused nor a problem.Highly recommended as a friendly, approachable and professional agency.

Kay · 17 November 2020

★★★★★ 5/5

Trustpilot

Thank you to Amelia at Maidstone branch

Amelia provided a fantastic service. She was extremely professional whilst being friendly, kind and caring. She met me at the train station to take me to view three properties then dropped me back to the station again. Nothing was too much trouble for her. She certainly went that extra mile. I really appreciated what she did and would highly recommend Amelia without a shadow of doubt. Thank again.

Claire · 8 October 2022

★★★★★ 1/5

Trustpilot

Shame you can't give no stars

Shame you can't give no stars. Our tenancy through them was a nightmare from start to finish. The staff are inexperienced and naive, & lost us a tenancy due to inflexibility. The tenant they did gain left after 4 months with zero notice, it took 6 months to get the deposit back, as rent owing, us chasing at every step. At which point they had the cheek to deduct £78 for a tax service we have no need of and which is for the financial year after we left them. There was also damage done but not enough deposit to cover it. Having read a comment by a previous landlord, we agree, I'm not sure that Manns tenant checks are worth anything at all.

Teresa · 16 September 2020

★★★★★ 1/5

Google

They don't even give you viewings for the property you request seems they just pick and choose what you're viewing themselves. Was meant to view a property today only to find out its let agreed and no call to let me know and then when I call I find out they actually booked me into view a more expensive property. Disgraceful.

Kelly · 9 August 2025

★★★★★ 1/5

Trustpilot

Ripped off £400

Having left the property much cleaner than it was when we moved in Mann Countrywide sent us a bill to professionally clean the house at a charge of £400. The fact the house was not professionally cleaned when we moved in and was in fact filthy and all confirmed by the leaving property report, was not mentioned. We will be following this up. There is nothing good written about this agency on this reputable site. Good luck! The ridiculous quote to clean was from "After Five Cleaning", Forest Hill.

JS · 29 February 2020

★★★★★ 5/5

Google

Truly an incredible estate agent. Very straightforward for a new person such as myself. Best experience I've ever had from here and super happy for years to come! Massive thanks to Emma, Joe and Brad for all of the help :)PositiveResponsiveness, Professionalism

Moonz · 24 August 2021

★★★★★ 5/5

Google

Joe and his team have been very friendly and helpful 👍. Thank you for such incredible service 👏 …

Ivy · 14 December 2023

★★★★★ 5/5

Google

I appreciate all your efforts especially Tom and Bradley 🙏🏻 we got the best rental property with your great helps Thank you once again …

Kubra · 17 July 2023