5/5
TrustpilotVery efficient and friendly
Very efficient and friendly. Would definitely recommend to friends.
Agent replied · 22 October 2024
Thank you for your feedback.
Trusted Agent profile
Chestertons Kensington reviews
★★★★★
2,462 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea W8 7RW
Chestertons's Kensington and Chelsea office at 116 Kensington High Street is rated 4.5 out of 5 across 2,462 reviews on two platforms, including 167 Google reviews rated 4.7. The 2,295 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI recently signed one year tenancy…
I recently signed one year tenancy agreement with the help of Giorgio from SW Lettings. He was very helpful and patient during the period of visiting different locations. He informed me of the process and the steps needed to be taked.
5/5
TrustpilotVery good work
Very good work, everything as well done!
Agent replied · 22 October 2024
Thank you Hector!
5/5
TrustpilotGreat professional service from start…
Great professional service from start to finish.
Agent replied · 22 October 2024
Thank you for taking the time to leave a review, we are so pleased to see that you had a five-star experience
5/5
TrustpilotExcellent Service
I am very happy with the service provided by Andrew & Camillo. I live abroad and I always feel fully informed about all matters relating to my property / tenant. I am confident that my property is in good hands.
5/5
TrustpilotA Chestertons South West Lettings-Sean
Attentive, on time, communicative and always contactable
Agent replied · 22 October 2024
We really appreciate your feedback.Thank you
5/5
TrustpilotCustomer experience
Tamara price at Chestertons South West lettings.Tamara has a lovely person centred manner and went to great lengths to explain the details of the property and offer process. She was extremely helpful and handled a stressful process with calmness.
5/5
TrustpilotResponsive and conscientious estate…
Responsive and conscientious estate agent!
Agent replied · 22 October 2024
Thanks for the 5 star review!
5/5
Trustpilot👍🏼
excellent service and very helpful
Agent replied · 22 October 2024
Thank you.
5/5
TrustpilotChestertons South West Lettings
Chestertons South West Lettings - Melissa
Agent replied · 22 October 2024
Thank you for sharing!
4/5
Trustpilotgreat help from Jasmine
Great help from Jasmine, thanks!
Agent replied · 22 October 2024
Thank you for taking the time to post a review.If there is anything we can do to improve our service, please do let us know.Your local agent would be happy to discuss this with you.
5/5
TrustpilotExcellent customer service and…
Excellent customer service and efficiency.
Agent replied · 22 October 2024
We value your feedback.Thank you!
5/5
TrustpilotChestertons SW Lettings in Battersea
We have used Chestertons SW Lettings to let our flat in Battersea for the past few years. The team have provided a great service and I would recommend them to anyone looking to rent in the area.
5/5
TrustpilotVery helpful throughout the process.
Quick and easy experience.
Agent replied · 22 October 2024
Thank you for the positive review.
1/5
TrustpilotPoor service
Poor and unprofessional service
Agent replied · 22 October 2024
We are sorry to see your review, thank you providing us with your email address and telephone number to investigate - unfortunately neither of those details match any of our records. Would you be happy to email social@chestertons.com with more information on what happened so we can investigate internally? Thank you
5/5
TrustpilotChestertons Review
The staff in Chestertons are friendly and professional. Bradley helped us with the flat viewing and applications, he’s been very helpful, quick to respond and understands our requirements very well. Overall great experience.
1/5
TrustpilotWorst real estate agency
Worst real estate agency I've had to dealt with. Countless issues from day 1 until the very last day. They miss their appointments, don't pick up the phone, never call back, totally unhelpful all the time.
5/5
TrustpilotMy experience with Tamara at…
My experience with Tamara at Chestersons SW has been brilliant. She is always on hand to answer our questions and had given us brilliant advice. I would recommend to all my friends.
5/5
GoogleWe found a flat to rent thanks to Chestertons Kensington in Earl's Court. The expertise and reactivity of Charlotte to answer all our questions make the process really easy. I will work again with them if I have to !
5/5
TrustpilotBoth the Chelsea and Kensington offices…
Both the Chelsea and Kensington offices have been very helpful and professional in assisting renting out our residential properties. They give good advice and I feel we arrive at good solutions together.
1/5
TrustpilotABSOLUTELY UNPROFESSIONAL
ABSOLUTELY UNPROFESSIONAL. FAILED TO DELIVER ON GIVING THE KEYS TO MYSELF (THE BUYER), ON THE COMPLETION DATE.ABSOLUTELY DISRESPECTFUL BEHAVIOUR, AND THEY JUST BLAMED THE OWNER FOR IT.DO NOT WORK WITH THESE PEOPLE, THEY ARE REALLY REALLY UNPROFESSIONAL!!!!
1/5
Googlepompous newbies will attempt to boss you into giving your address for no reason that they can explain. I don't mind random company policies but at least don't have an attitude because of your own lack of knowledge.
5/5
TrustpilotTamara Price at Chestertons South West lettings
Tamara worked really hard to help us find place in Clapham, emailing and calling us with regular updates and arranging viewings on very short notice. We definitely recommend Chestertons!
1/5
TrustpilotUnhelpful and irresponsive.
Unhelpful and irresponsive.Had a bad experience with this agency: quite demanding when it comes to terms and payments but very inefficient when it comes to answering queries and solving problems. Do not recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chestertons Kensington
How many reviews does Chestertons Kensington have?
Chestertons's Kensington and Chelsea office has 2,462 reviews across two platforms: 167 on Google, 2,295 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Chestertons Kensington's rating?
Chestertons Kensington is rated 4.5 out of 5 across all 2,462 reviews, and 4.7 out of 5 on Google from 167 reviews, checked 9 October 2026.
Where is Chestertons's Kensington and Chelsea office?
Chestertons Kensington, 116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea W8 7RW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.