5/5
GoogleVery friendly and professional staff. If you are looking to buy in W8 look no where else. Much thanks for Mr. Sai Shanmugam and his help.
Trusted Agent profile
Chestertons Kensington reviews
★★★★★
2,462 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea W8 7RW
Chestertons's Kensington and Chelsea office at 116 Kensington High Street is rated 4.5 out of 5 across 2,462 reviews on two platforms, including 167 Google reviews rated 4.7. The 2,295 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Google5/5
TrustpilotChestertons South West Lettings - Melissa
Had a brilliant experience with Melissa, who was so helpful in finding us our perfect place!
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you for the fantastic rating, Robert! We're glad to see you had a great experience with us. Your support means a lot, and we look forward to serving you again in the future!
5/5
GoogleI'm very grateful to Irina for the very friendly and efficient service. She was able to find exactly what we needed.
5/5
TrustpilotTeam were very helpful and quick to…
Team were very helpful and quick to respond to our queries. Very smooth process overall.
5/5
TrustpilotJasmine birung
Jasmine birungi was very friendly X va efficient but shame about the account dpt
5/5
TrustpilotChestertons South West Lettings, Sebastian & Amy
Excellent service from both Amy and Sebastian helping me to let my property.Strongly recommend.
2/5
TrustpilotDisappointing
I had to deal with a negligent employee, took them a month to return my deposit at the end of tenancy.
1/5
TrustpilotPoor communication and now taking over…
Poor communication and now taking over a month to get our deposit back... I wish we went with another agent.
5/5
Trustpilot‘Chestertons South West Lettings
‘Chestertons South West Lettings, Sebastian & Amy’ - Super helpful team
5/5
TrustpilotChestertons South West Lettings - Sebastian
Great service from Sebastian at Chestertons, he was very helpful and resourceful.
5/5
TrustpilotChestertons South West Lettings - Melissa
Excellent service. Very helpful and make the process easy and smooth.
5/5
TrustpilotChestertons South West Lettings - Jasmine
Very helpful and responsive - great joy working with Jasmine
1/5
TrustpilotCompletely unprofessional
Very bad service with lots and lots of lies will never use them again!(Battersea Rise branch)
4/5
GoogleA major real estate company. There are many properties.
5/5
TrustpilotHappy with Allround Service
Happy with Allround Service, thank you
5/5
TrustpilotSamuel has been an excellent contact.
Rating only, no written review.
Agent replied · 23 December 2024
Hi AMac, thank you for the great review. We appreciate the kind words and wish you all the best.
4/5
TrustpilotPolite and helpful staff.
Rating only, no written review.
Agent replied · 22 October 2024
Hi Nabil, we're thrilled to hear this. Thank you for sharing your experience with the team!
5/5
TrustpilotLease renewal
Easy to follow
Agent replied · 22 October 2024
Hi Jeanne, we're happy to hear you had a great experience. Feel free to reach out to us if you need anything else.
5/5
TrustpilotExcellent service provided promptly
Rating only, no written review.
Agent replied · 22 October 2024
Thank you for the 5 stars
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you for the 5 stars
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you for the 5 stars!
5/5
TrustpilotSuper helpful from start to finish
Rating only, no written review.
Agent replied · 22 October 2024
Hi Calum, thank you for your feedback. It's great to hear that you found us helpful from start to finish. Please do get in touch if you need anything else!
5/5
TrustpilotThe service was prompt and efficient.
Rating only, no written review.
Agent replied · 6 February 2025
Dear Ed,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chestertons Kensington
How many reviews does Chestertons Kensington have?
Chestertons's Kensington and Chelsea office has 2,462 reviews across two platforms: 167 on Google, 2,295 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Chestertons Kensington's rating?
Chestertons Kensington is rated 4.5 out of 5 across all 2,462 reviews, and 4.7 out of 5 on Google from 167 reviews, checked 9 October 2026.
Where is Chestertons's Kensington and Chelsea office?
Chestertons Kensington, 116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea W8 7RW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.