Chestertons Kensington reviews

★★★★★ 5/5

Trustpilot

Excellent Team At Chestertons

From day 1 on the first visit with Chestertons we have had a great experience. Selling houses is always stressful and our sale involved a very difficult situation. Chestertons went above and beyond. Great team, great communication, they endeavor to find solutions at all times and we have had possibly the best experience selling property with this team. I would say they have gone above and beyond. We found a great buyer almost immediately for a house that needed a lot of work, but the process has been seamless. We cant recommend highly enough. Thanks Team Chestertons.

Johanna · 29 August 2026

★★★★★ 5/5

Trustpilot

Thank you Sarah !

I have been a Chestertons customer for many years and very satisfied with their service. In particular, I would like to thank Sarah Doyle (Chestertons Property Manager) for her excellent support, professional manner and reliability. Sarah is always responsive and helpful whenever I have a question or concern, and she handles everything efficiently and with a great deal of care. Communication has always been clear and straightforward, which has made renting my flat a very positive and stress free experience. I would highly recommend Sarah to anyone looking for a professional trustworthy, and considerate property manager. John (Ioannis)

John · 11 August 2026

★★★★★ 1/5

Trustpilot

Terrible

Terrible! Yuliya made arrangements for us to view an apartment in Pimlico, to meet Leusa there. Leusa called as we were waiting at the property and cancelled the visit as it had been leased the day before. Then we went to visit an apartment with Stefan at Thames City. We liked it, and wanted to confirm the lease as we had a short time frame to move in. Yuliya was aware of our requirements well ahead of time, for short term rental. She sent a message that the building management could not accommodate our short term requirement. Totally wasted our time!

Mel · 11 June 2026

★★★★★ 4/5

Trustpilot

We recently sold our property via…

We recently sold our property via Chestertons and Soraya Jackson was our contact within their Battersea Rise office in Clapham. Soraya was very easy to deal with, maintaining a high level of professionalism and cheerfulness whilst having to deal with various challenges on the way. We had a time deadline on the sale and Soraya made sure that both parties were kept informed and motivated to achieve this goal. All in all, excellent service with a great result. Thank you!

Mrs · 24 April 2026

★★★★★ 5/5

Google

I had a great experience working with Waad at Chestertons. She was incredibly quick in helping me find the right flat and made the whole process smooth and stress-free. Waad was professional at every step, always responsive, and genuinely kind in the way she handled everything. She really took the time to understand what I was looking for and delivered beyond expectations. I would highly recommend Waad and Chestertons to anyone looking for a reliable and efficient real estate service.

Eloisa · 2 April 2026

★★★★★ 5/5

Trustpilot

Risida is the main reason that I am…

Risida is the main reason that I am writing this review and giving the highest rating. She is the first agent in my life with the full dedication to truly help tenants. Compared to other agents, she really worked hard to make all the issues at the place that I rented go away quickly. Thank you, Risida!

B · 9 September 2026

★★★★★ 5/5

Google

I recently worked with Waady on a deal and she was fantastic from start to finish. She’s proactive, responsive and completely on the ball, exactly what you want in a letting negotiator. Communication was clear, updates were consistent and she kept everything moving smoothly and efficiently throughout the process. Waady handled negotiations confidently and professionally, making the entire experience seamless. It’s always a pleasure working with someone who genuinely cares about getting the deal done properly. Would happily work with her again and highly recommend. :) x

Adele · 16 March 2026

★★★★★ 5/5

Trustpilot

I just wanted to say a big thank you to…

I just wanted to say a big thank you to Francesca Moramarco who has done a fantastic job helping us to negotiate a favourable outcome when we had to renew our tenancy. She took time to listen and understand our situation before speaking to the landlord. Her responses were prompt and she kept us updated throughout the process. We would have not been able to achieve this without her persistence and positive attitude. Thank you again for her hard work and the great job she did.

NA · 7 March 2026

★★★★★ 5/5

Trustpilot

Briana's excellent customer service, and fast results!

I was panicking about a situation of urgency. Called property management, Briana picked up, told me not to panic and that she would sort it. Within half an hour, 2 separate companies had picked up keys to address urgent issues. I cannot recommend her enough for the customer service she provided! Thank you Briana for your calm, effective, and speedy work. Not sure what I would have done without her!

Bronwyn · 15 May 2026

★★★★★ 5/5

Trustpilot

Chestertons manages our rental…

Chestertons manages our rental property. I recently had a request and spoke to Ioana Serban in Customer Services. Ioana was extremely helpful and found the information I needed and replied to me on the same day. I was very impressed by her polite, "can do" attitude and the speed with which she responded. Thanks Ioana :)

Sonia · 4 June 2026

★★★★★ 5/5

Trustpilot

Georgina Mepham has been great...

I am a student looking to rent a house/flat with other students, I called up to enquire about a property, after being informed that it was no longer available Georgina was incredibly helpful and friendly, noting down my information to inform me of any similar properties that get put on the market. Overall, a very pleasent experience so far! (will update later in the process).

Shayan · 17 March 2026

★★★★★ 5/5

Trustpilot

Great service and lots of common sense and customer focus.

Sharon Chattalis was assigned to our transaction for the departure of one of our tenants and a lease renewal. She did a great job: She communicated well without overdoing it, she kept things simple for us too, which is always very valuable with our busy lives.

Ian · 3 August 2026

★★★★★ 4/5

Trustpilot

Ryan Briggs managed my property which I…

Ryan Briggs managed my property which I had rented out. I found him diligent, professional and very responsive. I would highly recommend Ryan. Chesterton's does lose 1 star as their fees are a bit on the high side - albeit I agreed to them so thats on me.

Paul · 20 July 2026

★★★★★ 5/5

Trustpilot

I would like to thank Ioana

I would like to thank Ioana at Chestertons for her excellent support while covering for my usual Managing Agent. She was professional, responsive, and extremely helpful in dealing with several tenancy-related queries. In particular, she took the initiative to chase up my check-in report and kept me updated throughout the process.

Flavio · 17 June 2026

★★★★★ 5/5

Trustpilot

Chestertons were tremendous!!!

Chestertons were a great rental service, were always timely if we encountered issues and were lovely to deal with. Special mention to Sarah Doyle, our property manager, who was exemplary. Always easy to reach, with a good sense of humour, and was always on hand to help when we encountered any maintenance hiccups. Would highly recommend. Thanks Sarah and Chestertons!!!

Michael · 14 March 2026

★★★★★ 4/5

Google

I had rented with Chestertons who were very quick and helpful to get the process completed and when I needed to exit the contract, Sophie Hunter and Alexandra Carberry went over and above to help me as I was new in the city and did not know the process. Their support was seamless and they acted in a prompt way. Highly recommend.

Sujata · 16 February 2026

★★★★★ 5/5

Trustpilot

Patience and support

Davide Frongia - This is not the first time Davide has been excellent. On the most recent occasion, I was very behind on my rental admin. He couldnt have been more helpful and indeed patient. Many thanks again. Karem Ward - Landlord.

Karem · 16 July 2026

★★★★★ 3/5

Trustpilot

Marianna Charalambous- Agent

Marianna Charalambous is the agent for the property I am renting and she is quite good. She was a welcome change from the previous agents who showed me the property and thereafter the ones who were managing it.

Nandini · 29 July 2026

★★★★★ 5/5

Trustpilot

Tatiana has been an absolute standout

Tatiana has been an absolute standout, truly unlike any other property manager I’ve worked with. She’s consistently responsive, incredibly efficient, and always willing to go the extra mile. On top of that, she’s genuinely lovely to deal with, which makes the whole experience seamless and a pleasure from start to finish.

Maria · 24 April 2026

★★★★★ 1/5

Trustpilot

Sleep Deprivation Torture Thanks to Chestertons Incompetence

I recently rented a property through Chestertons. The letting agents were nice enough, but the moment we were handed the keys, the property management arm of Chestertons has been an absolute nightmare. The property was filthy when we moved in, so they promised to send a cleaner. The cleaner arrived, but told me that they'd only been instructed to clean one portion of a skirting board and steam clean the carpets. When I pointed out the grimy, sticky, filthy walls in every room, I was told they 'didn't clean walls.' Turns out, that was the least of our problems. There are no keys to the windows in the apartment and they're locked shut. The alarm system, which we were given no instruction for, beeps in the middle of the night and flashes a bright blue strobe light every time my partner or I move in the night. The previous tenant left furniture and wall mirrors in an unfurnished house, and there are a bunch of other minor maintenance issues we've flagged. The answer we keep getting is that they're "looking into it" and "hope to have an update soon".

Lauren · 1 September 2026

★★★★★ 5/5

Trustpilot

big thank you to Ben Jessington

Wanted to say big thank you to Ben Jessington - Finance Director. He has great team and he went beyond to secure me apartment in Altura 50 development. If you want exceptional service I recommend this agency

Iliya · 17 July 2026

★★★★★ 5/5

Trustpilot

Ioana assisted with last-minute gas…

Ioana assisted with last-minute gas safety remedial works. She saved a tenancy and helped everyone else out massively. Ioana is an asset to the property management team and I hope to work with her more often.

Steven · 22 July 2026

★★★★★ 4/5

Trustpilot

Vanessa Newman-Wright was our Property…

Vanessa Newman-Wright was our Property Manager and she was thorough, proactive and incredibly supportive. She was great at helping flag any issues that needed resolving and would help in ensuring that there was parity on both sides. She was always reasonable and helped us find solutions immediately! Thanks Vanessa!

Abhishek · 14 April 2026

★★★★★ 5/5

Trustpilot

Cheneal is the best of the best

Cheneal is the best of the best, amazing at her role, always super helpful! My whole team love speaking with her! She is very effective at her role, always gets the info we need and really helps us to progress where needed.

Michael · 3 June 2026