Trusted Agent profile
★★★★★
2,462 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea W8 7RW
Chestertons's Kensington and Chelsea office at 116 Kensington High Street is rated 4.5 out of 5 across 2,462 reviews on two platforms, including 167 Google reviews rated 4.7. The 2,295 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotShanze got it done!
Shanze was on game for getting stuff sorted. She was quick to respond & did as promised. Problem with smoke alarm in flat solved.
Thank you for your fantastic feedback! We're thrilled to hear that Shanze provided quick and effective support. Your satisfaction is our priority, and we're glad to have resolved the issue for you. Looking forward to assisting you again in the future!
5/5
TrustpilotExcellent service
I have rented my flat out with Chestertons/James Pendleton for a number of years. Their property manager Sam is outstanding and has made renting the flat out very straightforward. He is brilliant at managing problems or sorting things out if they go wrong at the property - always very quick to respond and works hard to ensure that I pay a reasonable but not extortionate amount for products and services if required.The wider lettings team are usually very responsive and quick to sort out marketing material, contracts etc when there is a change in tenants.
Hi Sarah, thank you for taking the time to leave a review. We're delighted to hear that you have been a landlord with us for a number of years and look forward to assisting you for many years to come!
5/5
TrustpilotFast and easy
It was my second time reaching out to Chestertons for assistance about the property which turns out to be fast and efficient about solving any queries and issues. I am with Cheneal first on the phone who assisted me to my queries, later on Karen reached on me too through whatsapp then followed by Elaine my property manager through another phone call.
Thank you for your fantastic feedback, Karl! We're thrilled to hear about your positive experiences with Cheneal, Karen, and Elaine. Our team strives for efficiency and great service, and your appreciation means a lot, thank you!
5/5
TrustpilotI am really really delighted at Amy's…
I am really really delighted at Amy's customer service and support and care. She is very professional, she showed us a property yesterday and my colleague and I were amazed at her wonderful manners. She is patient, has eloquent English, she explains everything thoroughly, we could write an essay to express our content in being so well served by Amy. Lovely girl, she deserves success in her career. Thank you Amy Tanzer. You made our day. 😀
Hi Helga, thank you for taking the time to leave a review for Amy. We're thrilled to hear that you had such a positive experience with her throughout your viewing process. Should you need anything else, please do let us know!
5/5
TrustpilotPositive experience with property management
We have had the most excellent experience with Ryan Briggs at Chestertons who is our property manager. He is very solutions focused and a pleasure to deal with. Thank you Ryan.
Thank you, Camilla! We're thrilled to hear about your excellent experience with Ryan. Our team strives to provide top-notch service, and it's great to know that Ryan's solutions-focused approach made a positive impact. We appreciate your feedback!
5/5
TrustpilotThank you Christie Nguyen at Chesterons
Christie Nguyen at Chesterons has been so helpful when dealing with a hob replacement and gas safety check. Thank you, Christie.
We’re thrilled to hear about your positive experience with Christie! Our team is dedicated to providing excellent service, and it’s great to know she made a difference for you. Thank you for sharing your feedback!
5/5
GoogleWith a busy schedule and specific requirements, I needed an agent who could make the flat-hunting process quick and seamless, and Waad delivered perfectly! She was incredibly attentive, responsive, and focused on finding a place that met all my needs. Her knowledge of the neighborhoods and the flats she showed made the entire experience stress-free. If you’re looking for an agent who understands the needs of professionals, Waad is the one to call. Highly recommend!
Hi Kellie, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotConfident professional letting service
I've been using Chestertons as my letting agency for some 4 years now. I am happy with the services. They make sure I follow the rules and legislations, sort all property management out, deal with the tenants for me etc. Meaning that I do not need to lift a finger ever really.My new property manager Michell Vasquez is forthcoming, easy to communicate with, fast at responding and generally professional.
Hi Sara, thank you for taking the time to leave a review for Ellie and the team, we really appreciate the feedback!
5/5
TrustpilotGreat renewal process!
I've been working with Orchid at Chestertons on our tenancy renewal and had a great experience. She took the time to run through our objectives beforehand and we ended up with exactly what we were looking for. Friendly, effective and very responsive ... happy to recommend Orchid to others!
Thank you, James! We're thrilled to hear about your positive experience with Orchid. It's great to know she was able to meet your objectives effectively and with a friendly touch. Your recommendation means a lot to us!
1/5
TrustpilotWould not use Chestertons again
Would not use Chestertons again. Very bad experience. Lack of transparency, fees and costs. Found them unprofessional in not taking responsibility for their own mistakes, subsequently costing me more money, as a landlord. Will not be providing Chestertons with any further business, with any of my properties in sales or rentals after this very disappointing, dishonest experience.
We're truly sorry to hear about your experience, Louisa. Transparency and professionalism are core values for us, and we appreciate your feedback. We take your concerns seriously and are committed to improving our services. Thank you for sharing your thoughts.
5/5
TrustpilotThank you Saskia and Gemryan
Saskia is really professional and helpful. She helped me to take a video of my preferred house and explained everything about the property specifically. I am so grateful to have rented this house successfully. At the same time, she is kind-hearted as she helps my moving company to open the door without any hesitation. I want to thank her 100 times.Additionally, I also want to thank Gemryan. He is always patient and listens to me even though my English is not fluent. Thank you, all my friends.
Hi Xiaoyu, thank you for your review and congratulations on your new home. It was a pleasure to have found you the perfect property and assisted you throughout the process. Wishing you all the best!
1/5
TrustpilotMy recent dealings with Chestertons…
My recent dealings with Chestertons were an absolute shambles! I needed to renew the current tenancy agreement ant the end of June and was advised it was in my best interests to form a new agreement rather than roll on the existing one. Because flat is in my recently deceased husbands name, I was asked to forward a copy of his will with details of the executors. I duly sent this , then was asked for a death certificate, then later a letter from a solicitor, which I didn’t feel was necessary as probate had been granted. I was then asked for the probate certificate which was duly sent. When I queried why the rent hadn’t been put into the bank account I was told we needed a new gas safety certificate which I immediately organised. I still didn’t receive the rent which the tenant had paid to Chestertons on 29th June and it was now nearly mid July. I eventually was put through to the accounts department after promises from different other operatives to chase up and sort out the problem which didn’t materialise.The accounts department were helpful and paid the money within 48 hours.Why couldn’t the relevant departments ask for all the documents needed at the same time instead of each time I rang to see why there was no progress?I really didn’t need all this hassle whilst coping with the recent loss of my husband.To make matters worse, I was then told you didn’t hold a current EICR certificate. Again I had to research and found the certificate was still in date . I relayed this information , but yet again was asked to forward a copy because there wasn’t one on the file. Why was the onus on me when there was obviously some departmental error?Just to cap it all I have now been issued with an invoiceasking for your whole years charges up front which I don’t have the funds for and you don’t accept credit card payments.As the July rent was paid net of your charges I assumed this was how it would be paid going forward.I now feel I just want to put the flat on the market as soon as possible so I don’t have to deal with any more issues like this.Marian Walker
Dear Mrs Walker, firstly please accept our sincere condolences for the loss of your husband. We have had time to review the file and we can see that there were additional documents that we legally required in order to complete the renewal of the Tenancy. Unfortunately when there is a death of a Landlord, we do have complete our due diligence checks as well as ensuring all the safety compliance documents are up to date. We are very sorry that this caused you unnecessary upset, this was never our intention.With regards to the fees charged, we have checked this with the accounts team and they have confirmed that these have been deduced in accordance with our Terms of Business; although on this occasion, it’s been invoiced monthly and deducted from the rent received and not in advance as you have advised. We would be very happy to have a further discussion regarding this to explain the statement if required.If you would like to discuss further, please do reach out to us and we can assist you wherever possible.
5/5
TrustpilotExcellent professional service
We recently sold our Kensington house through Chestertons after they gave us a very good valuation and effective sales strategy compared to a number of other agents in a less than straightforward market. Ian, who heads up the Kensington sales team and Basil were reassuringly brilliant with managing the process (faultless in fact!) and even exceeded our expectations on the final price achieved. They have a proper grasp of market activity and tendancies and we found them friendly, efficient and extremely professional throughout which in turn ensured a swift sale and completion. Their expert advice and communication was spot on. We would highly recommend the team and would not hesitate to use their services again.
Hi Marina, thank you for taking the time to write a great review. We are so thrilled to hear how Ian and the team exceeded expectations on the final price and were friendly and professional. We really appreciate the kind words and support, should you require any further assistance, we will be happy to help.
4/5
TrustpilotChestertons for tenancy management
I have used Chestertons for finding tenants for my property, and managing the tenancy and property maintenance issues. They have served me well for a number of years. They always acted well particularly with end of tenancy matters and timely action to find new tenants. They have also been able to deal with new tenants snag list in a reasonable manner.I have always been allocated a dedicated property manager manager. My current manager Shakil Khan has been able to handle a number of maintenance issues involving several suppliers to my satisfaction. The other benefit of using Chestertons is that they have a number of staff who can quickly step in to cover leave absences etc for the dedicated team.
Hi Tejhunjan, thank you for your review. We're thrilled to hear that you've had a positive experience with us over the years and it's great to know that Shakil has been on hand to handle any maintenance issues that have arisen. If you need anything else, please let us know. Wishing you all the best!
5/5
TrustpilotExcellent service from Catherine Whaley
I have been working with Catherine Whaley, my Senior Property Manager at Chestertons, and I couldn't be more satisfied with the level of service and support she has provided. Catherine has consistently demonstrated professionalism, responsiveness, and a genuine concern for resolving issues promptly. Whether it's a blocked sink or a malfunctioning freezer, she ensures that the right contractors are arranged quickly, minimizing any inconvenience. Her dedication to providing excellent service has made a significant positive impact on our living experience.I highly recommend Catherine for her outstanding property management skills and her unwavering commitment to her clients. Thank you, Catherine, for all your hard work and support!Best regards, Amir
Hi Amir, thank you for taking the time to write such a great review. Its great to read how satisfied you are with Catherine and that she is dedicated to providing an excellent service. We really appreciate the support and kind words. If you need anything else, we will be happy to help.
5/5
GoogleThank-you Arthur and Ian for getting my sale through so smoothly. It made all the difference that you picked up the phone at crucial times to keep it on track. You were both always focused and made what has become a complex business straight forward and good interactions made such a difference to the whole journey. I am very grateful to you both.
Hi Vicki, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotVanessa at Chestertons is amazing!
Vanessa Newman-Wright, who manages the property on behalf of the landlord, has been amazing. Over the last year, both our washing machine and fridge have required replacing, and Vanessa has followed up with the landlord on both occasions promptly, causing us minimal disruption. Vanessa also recommended some additional works in the house after an inspection, which again was completed quickly. Vanessa was put in charge of the property we rent approximately six months into the tenancy. Since then, our experience with Chestertons has been great.
Hi Ashish, thank you for your kind review. It makes us happy to read that Vanessa has been on hand throughout your tenancy, resolving issues and promptly assisting where required. Should you need anything else, please do not hesitate to reach out to her and the rest of the team. Wishing you all the best!
5/5
TrustpilotProfessional, polite / courteous and quick
Just completed a lease renewal with one of their senior consultants (Niema Latif).Been dealing with Chestertons the last several years as they handle my lease. But can say on hand on heart that this was by far one of the quickest, most polite and professional renewals I have had. Niema was very quick to respond, very polite and extremely professional; my questions / concerns were communicated to the landlord swiftly and correctly and all was completed in a very short time.So a definite thumbs-up from me.
Hi there, congratulations on your lease renewal and thank you for taking the time to provide us with this feedback. Should you need anything else, please do not hesitate to contact Niema and the team, they'll be happy to help!
5/5
GoogleAfter working with Sarah Gawith as a solicitor on numerous transactions for both buyers and sellers, I have no reservations in providing an honest review. The success of the various transactions are a testament to her hard work, approachability, experience and knowledge gained over the years. Sarah is always such a pleasure to work with, responsive and a smile at the end of a phone!
Hi Lisa, thank you for the great review. We are so glad Sarah was approachable and a pleasure to work with. We appreciate the support and wish you all the best.
5/5
TrustpilotSharon has been incredibly…
Sharon has been incredibly knowledgeable and helpful while we navigate changes in the renters' market. She has consistently been prompt with her support and communication: thank you.
Thank you, Adina! We're thrilled to hear that Sharon provided you with such knowledgeable and prompt support during your experience. We appreciate your feedback and are here to help you navigate the renters' market anytime!
1/5
TrustpilotPotential Scam, Do NOT Use This Agency!
I have dealt with five different landlords and agencies in the last eight years, and I can say this has been the most traumatic experience.When we went to see the property, the flat was full of boxes and suitcases, and the agent said everything would be repainted, repaired, and deep cleaned before the new tenant moved in, as they had one week to do this from the end of the former tenancy to our start date.As they had really good comments on Google and here, we believed they were a serious agency.After we showed our interest, the agent almost harassed me to pay the holding deposit without sending me any conditions or a contract draft. In the end and after received the draft, we paid, and then I had to chase him to close the deal. (Mitchell)We also had some drama and miscommunication regarding collecting the keys. I agreed he would leave them with the concierge, but then the agency expected me to go to their office to get them because the agent was on holiday. In the end, they managed to send someone to give me the keys, and he was so nice that even though it was not his deal, he was there waiting for me.so i received the keys in the parking area, without inventory and no one to come with me and check the flat. When I went into the flat, I found an absolute disaster. Everything was filthy. The dishwasher had a pond at the bottom, and it looked like it had overflowed because I even found a piece of cooked pasta stuck to the floor and the dishwasher. I opened the washing machine assuming it was empty, and water flooded the kitchen. Most of the furniture was broken.I reported this to the agency immediately on a Friday, and they replied only with what they wanted. For example, they suggested I could clean the filters in the washing machine or order keys from Amazon to get access to the meter readers, but ignore everything else. Even, ehen i have request a visit twice. I've spent three nights in the flat, and I already need to spend a day waiting for the engineer to check the washing machine. And here I am, still waiting for answers to all the other problems.All this drama for a flat in Battersea for £2300, so it's not like I found a bargain.i think they paid for those positives reviews
Dear Rosana,We are very sorry to hear of the issues you have faced with the property since the beginning of your tenancy. Please be advised we take all complaints very seriously and are looking in to this matter with urgency, internally. We understand you are currently speaking with our Property Management team and some of the above issues have been rectified. They will do their best to resolve the remaining issues you have faced with the property, since starting your tenancy.Please further be advised James Pendleton reviews are completely independent, left by our clients following services we have provided to them.
3/5
TrustpilotHonest review
We had a very bad experience at the beginning of our tenancy with Chestertons. The communication was poor, with our emails often receiving slow or nonexistent replies. The technicians hired by Chestertons were dreadful, frequently failing to show up and making excuses. For example, our washing machine broke and wasn’t fixed for three months.However, our experience improved significantly when we got a new property manager, Joyce Pau, later in the year. Joyce was brilliant, she communicated effectively and ensured that things got done promptly. Joyce would receive 5 stars, but unfortunately, the rest of our experience with Chestertons would only get 1 star.
Hi Eimear, thank you for your honest review and appreciate the feedback. We're sorry for any previous experiences you faced but happy to hear that Joyce has made a positive impact and turned things around for you. Should you need anything else, please do not hesitate to let her know. Wishing you all the best!
5/5
TrustpilotBriana was very attentive and…
Briana was very attentive and understanding of my concerns, and sorted out the problem promptly while keeping me updated appropriately. 10/10 for professionalism and empathy
Thank you, Amna! We're thrilled to hear that Briana provided you with excellent service and support. Your satisfaction is our priority, and we appreciate your kind words about her professionalism and empathy. Looking forward to assisting you again!
5/5
TrustpilotA big thanks for Stephanie Russo
I would like to thank Stephanie Russo for her support in letting out our flat. She has find the right tenant, convinced us to rent through Chesterton and facilitate a smooth process taking into account it was our first time renting our property. Unfortunately, our tenant had to terminate the tenancy agreement 6 months earlier. One again, she had been extremely helpful supporting us through terminating the contract and finding new tenant. Great support throughout !
Hi Amina, thank you for taking the time to leave a review for Stephanie and letting out your property for the first time with us. Should you need any further support, please do let us know. Best wishes!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons's Kensington and Chelsea office has 2,462 reviews across two platforms: 167 on Google, 2,295 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Chestertons Kensington is rated 4.5 out of 5 across all 2,462 reviews, and 4.7 out of 5 on Google from 167 reviews, checked 9 October 2026.
Chestertons Kensington, 116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea W8 7RW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.