Chestertons Kensington reviews

★★★★★ 5/5

Trustpilot

Issue resolved expectation exceeded

I am writing this review as a thank you to Davide Frongia who managed to resolve an issue that I had been trying to resolve for some time. Davide took personally ownership of the issue and mapped out how we would proceed and then executed the plan to my satisfaction. Thank you Davide for being able to resolve this issue for me and allowing for my experience with Chestertons to be be a positive one! Kindest regards

Sabrina · 13 July 2024

★★★★★ 5/5

Trustpilot

Ryan Briggs is very helpful.

Charlotte · 31 July 2026

★★★★★ 5/5

Trustpilot

Excellent Service and Support in Finding Our Holland Park Flat

We had a fantastic experience with Chestertons in finding our flat in Holland Park. From start to finish, their service was exceptional. A special thank you to Stephanie Russo, who guided us through the process with great professionalism and care. She was always available to answer our questions and ensured that the entire tenancy process was smooth and stress-free. We couldn't be happier with our new home and highly recommend Chestertons for their outstanding service!

Dobo · 9 August 2024

★★★★★ 5/5

Google

Charlotte at Chesterstons helped us secure our new appartment. She is very professional and was always available to answer all our questions and concerns. While we were apartment hunting we were based abroad, Charlotte was always happy to send me detailed videos and information and we felt that she genuinely cared about findind the best option that suits us. Highly recommend!

Marie · 25 February 2025

★★★★★ 5/5

Trustpilot

Outstanding Rental Service Experience with Katherine Ma

I had the pleasure of working with Katherine Ma for my recent apartment search, and I couldn't be more satisfied with the service she provided. Katherine was incredibly patient, professional, and enthusiastic throughout the entire process. She went above and beyond to ensure that I had all the information I needed and answered all my questions promptly. Her dedication and support were invaluable, and I highly recommend her to anyone in need of rental services.

Christina · 1 August 2024

★★★★★ 5/5

Google

We are very happy having workers with this company. They helped us sell our house and it has been a pleasure. A special thank you to Ruaridh Gale who has been at our side all the way, very professional, polite and friendly. Allways available to help. Thank you alk the Chesterton team and thank you Ian Barrett. Congratulations to all. Valerie Guiraud

Valerie · 4 February 2025

★★★★★ 5/5

Trustpilot

A great process end-to-end

Chestertons in Fulham recently helped us find a new place to live. Issy - who was our rep - shared places that were relevant and was always able to work around our schedule to view them. She took our brief and was spot on each time with her recommendations - with other agents, we wasted a load of time in viewings that were far off - conversely we offered on 2/2 of the places we viewed with Issy.When a place came up we loved, Issy moved quickly to help us secure it, arranged second viewings to help the move-in and stayed close to the work happening / needed to make sure it was done. Any challenges that came up, Issy was on top of and solved quickly, usually with 24h.We were always made to feel like we were a priority for Issy and it’s been great working with her throughout the process.

Ric · 19 April 2024

★★★★★ 5/5

Google

I was so happy with the service provided by the whole team at Chestertons in Kensington - they were friendly, helpful and patient with me as a first time landlord who didn’t know the ropes. Irina Obolevica was the person who found me my tenant and she put so much effort in to ensuring that the tenancy worked for both parties. I cannot fault the service

Amanda · 6 December 2024

★★★★★ 4/5

Trustpilot

Ryan has been very helpful and a…

Ryan has been very helpful and a pleasure to deal with!

Richard · 4 June 2026

★★★★★ 5/5

Google

Sofia Bohm was really helpful Even when we had really difficult requirements she did everything to work through what we needed

Rory · 16 March 2026

★★★★★ 5/5

Trustpilot

Thank you Catherine and Simon

Our property manager was Catherine Whaley. She accommodates all our maintenance requests and other queries and responds efficiently. We had such a delightful time during our tenancy thanks to her assistance. We would also like to thank Simon for assisting us on our flat-hunting journey, he provided multiple options within our parameters very efficiently and coordinated the viewing date to make it extremely convenient for us to compare and make the decision.

Yvonne · 15 August 2024

★★★★★ 5/5

Trustpilot

Efficient, reliable and friendly.

The team at Pendletons seem very organised; Lorna was great helping me to find and secure an apartment and Suzan made sure the moving in process was smoothly handled. To be honest I initially thought the slogan "you can depend on Pendletons" was a little on the cheesy side, but I did feel I could depend on them! Also, Rebecca, who handled the inventory on moving in, was completely awesome and genuinely interested. Would highly recommend.

Monty · 31 May 2024

★★★★★ 1/5

Trustpilot

Furniture in contract not in flat

We moved into a property in the area and it was a complete shambles. After speaking to George Porter at Chestertons, we were assured it would be fully furnished, but when we arrived, furniture promised in the flat, such as a sofa, was simply not there when we arrived due to previous tenants taking it with them. We were offered a small compensation amount, and when we spoke to Hannah Al-Sayyah Marla and explained it did not simply cover the costs, she threatened to hold the money they offered.AVOID AT ALL COSTS.

Caitlin · 15 March 2024

★★★★★ 5/5

Trustpilot

Super positive experience from our property manager, Samuel

We’ve had a really positive experience with Chestertons, particularly with Samuel as our property manager. From the beginning, he has been incredibly responsive, attentive, and considerate throughout the move-in process. He was always quick to answer questions, provide updates, and assist with any issues that came up, which made settling into a new apartment and moving countries much less stressful.

Lori · 20 May 2026

★★★★★ 5/5

Google

Definitely the best agency in Kensington Waad is very hard working and only showed us properties we were looking for

Mika · 16 March 2026

★★★★★ 5/5

Trustpilot

Amanda Goodman from Chestertons has…

Amanda Goodman from Chestertons has been a great help all through my tenancy swap process.Even though the process became tiresome due to various reasons out of our control, she kept her calm. She explained everything to me clearly even after me calling her like 10 times in a day! We were finally able to finish the swap and all thanks to Amanda for being on top of everything.

Aashi · 3 October 2024

★★★★★ 5/5

Trustpilot

Carlo - an exceptional agent

Carlo has been amazing over the last, difficult year as I tried to purchase the property Chestertons were marketing.

Pdbeloprcustomer · 19 March 2026

★★★★★ 5/5

Google

We had a great experience overall. Irina was very helpful and truly professional. Thank you for all your support.

Arman · 16 March 2026

★★★★★ 5/5

Trustpilot

Simply perfect

I highly recommend Synika Regis-Jackson as property manager from Chestertons, for their exceptional property management services. Synika has been consistently responsive to our needs, providing proactive support and solutions. Her kindness and professionalism truly set her apart. She goes above and beyond to ensure everything runs smoothly, and we feel incredibly fortunate to have her managing our property. Five stars!

Maud · 15 January 2025

★★★★★ 5/5

Trustpilot

I use Chestertons as my lettings agents…

I use Chestertons as my lettings agents and my property manager, Christie Nugyen, is personable and friendly while the team also ensure all my landlord obligations are up to date and deal with the tenants' financial commitments so it makes everyone feel at ease.

Anna · 28 August 2026

★★★★★ 1/5

Trustpilot

Scamming renters and owners alike

Kara Bluitt and her team at Chestertons Fulham clearly cannot resist the temptation to take money that isn't theirs. They tried to just skim a few hundred pounds out of our deposit for no reason. When confronted with the fact that the "defects" they were keen to charge us for were actually detailed as pre-existing in the check-in inventory, they wouldn't even bother to reply. They would repeatedly blame delays on the owners. Eventually I had to contact the owners myself to resolve the matter and eureka, 4 months later, we finally have our deposit back. Throughout our tenancy, whenever maintenance issues would arise, they would send strictly their contractors, who would not solve the issue but happily charge the owners.

Petra · 6 February 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Chestertons

Thank you so much to Chestertons! I think they were just so unique in actually TRYING to identify the most appropriate options for my needs. They actually listened. I spoke to Abbi from South Ken and when this did not work out location wise without me even making a call I had call from Tom in Belgravia and Stephanie in Kensington. There was just so much proactivity and I was so grateful. I haven’t seen this with any other agencies. There is clearly great communication here between branches. I was so impressed. I have seen several properties in the last few days I kind of know what I am looking for now. Jack from Kensington was an absolute gem. He was very professional showing me around and again listened attentively. He had very good knowledge. Thank you again for trying to help me find my next home :) Shan

Shan · 5 February 2024

★★★★★ 5/5

Trustpilot

Great property manager

I would like to say how much I appreciate Isaiah Samuels, for his continued help and efficiency. I appreciate him more because before he became property manager, I virtually got no help at all from the so called Property Management Team, with tenants who never paid the rent on time, and then only part of it. So many thanks Isaiah! Olivia Woo

Olivia · 10 December 2024

★★★★★ 5/5

Google

Every time I’m looking for a new flat I deal with Chestertons. They are fast and follow your budget and requirements and also their employees are very helpful. We dealt with Mrs. Waad and she was amazing and she knew exactly what you want.

Marwan · 20 July 2025