Chestertons Kensington reviews

★★★★★ 5/5

Trustpilot

Thank you Chestertons

Thank you Chestertons, and in particularly Niema for helping my son and me with our tenancy. We appreciate how smooth negotiating with our landlady was done, your patience and thank you for going an extra mile, always keeping us aware about what is happening along the way , so we don’t have to worry or ask about . My son and I want to thank you Chestertonsfor all the fantastic work you have done for us! Thank you, Olga

Olga · 30 October 2023

★★★★★ 5/5

Trustpilot

Brilliant service …

I must express my utmost satisfaction with the exceptional service I received while searching for my dream flat through Chestertons. Undoubtedly, the pivotal aspect of this journey was the outstanding assistance provided by my dedicated agent, Louis. His commitment to understanding my specific requirements and his ability to transform my expectations into tangible realities were truly commendable.Throughout this entire process, communicating with Louis was a seamless and effortless experience, making what could have been a daunting task smooth. As I write this review from the comfort of my dream home, I cannot stress enough how highly I recommend louis. I extend my gratitude to Louis and the entire Chestertons team.

Constandina · 26 September 2023

★★★★★ 5/5

Trustpilot

Service with a capital S

I have got a very good quality of service from all the staff who has assisted me in the management of my flat, with a special mention for Jessica Jimenez who has been my property manager over the past two years: she was helpful, courteous, competent and solved any issue to my full satisfaction.

PETTORELLI · 8 May 2026

★★★★★ 5/5

Trustpilot

Wonderful renting experience

I recently had the pleasure of working with an exceptional estate agent who made the process of renting my new home incredibly smooth and stress-free. Fastest professional renting process working with Juliette was a fantastic experience. Her expertise, dedication, and friendly approach made a potentially stressful situation enjoyable and straightforward. I highly recommend her to anyone looking for a reliable and caring estate agent.

Islam · 12 August 2024

★★★★★ 5/5

Trustpilot

Highly recommended for managing your properties

I am very glad that I chose Chestertons to let and manage my flat. My property manager Julia Ptooshchenko is fantastic. She is professional and knowledgeable. Not only does she look after me (landlord) well, but she also equally cares about my tenants, which is very impressive! I have had quite a few managing agents over the years with my other properties. Chestertons is by far the best. I would highly recommend Chestertons to any landlords and tenants alike.

Sophie · 5 October 2023

★★★★★ 5/5

Google

Dealing directly with Waad is definitely wonderful ! Great assistance Thanks Waad

Zafer · 16 March 2026

★★★★★ 5/5

Trustpilot

I cannot recommend Juliette Dartois…

I cannot recommend Juliette Dartois highly enough for her outstanding assistance in letting our flat in Manchester Square. From start to finish, Juliette was incredibly professional, responsive, and proactive. She made the entire process seamless and stress-free. Her knowledge of the market, coupled with her excellent communication skills, made all the difference in securing the perfect tenants quickly. A five-star experience all around!

Nick · 16 August 2024

★★★★★ 5/5

Trustpilot

Tamara Price- Totally Amazing

Tamara Price- Totally Amazing After a long process of looking for a property, Tamara's support was invaluable in helping us find our perfect new home. Tamara was so generous with her time- she very patiently went through our application with us, and I have no doubt her amendments were what helped us secure a brilliant and competitive property. Despite it being late in the evening, when Tamara heard we had been chosen by the landlords, she came back into the office to help us with the paperwork. We are so grateful for all her hard work and will never forget how amazing she has been with us!

Lucy · 31 August 2023

★★★★★ 5/5

Trustpilot

Very diligent person

Joyce is the person that manages the property where I live. Since she manages, she always sorted all tye problems that I had, she tracked all my doubts and she is really efficient sorting and finding solutions for each concern that I had.She supported me with calls and email.She is so far great in her job. The best experience that I have had so far.

Laura · 10 July 2024

★★★★★ 5/5

Trustpilot

A wonderful experience

It has been a very pleasant experience working with this company. A special thank to Ruaridh Gale and Iann Barrett who helped us sell our house. Very professional, polite and friendly. They were allways available to help and answer questions. A great experience all the way. Congratulations to Chesterton team.Valerie Guiraud

Valerie · 4 February 2025

★★★★★ 5/5

Trustpilot

James Smith was fantastic during our…

James Smith was fantastic during our move-in and move-out process last year. He made everything feel easy and stress-free with his friendly and helpful approach. Always available to answer questions and quick to solve any issues, James really stood out as a top-notch property manager. We're so grateful for his support and would highly recommend him to anyone looking for a smooth property transition. Thanks, James, for making our experience so positive!

Tritonet · 15 February 2024

★★★★★ 1/5

Trustpilot

Chestertons Property Management - Maida Vale

This is specifically for the Property Management side of their business. In the last year they left us with 'foul water' coming into our kitchen sink and dishwasher for 4.5 months causing my flat mate and I to be ill on several occasions. There was no care or urgency to fix this and seemed to be absolutely no escalation path. This was followed up by 3.5 months of no heating control from Oct 24 till mid Jan 25. This is in no way due to the landlord who has been very good but is now as frustrated as we are and has caused us to leave the flat as we no longer feel safe and treated fairly. On top, they take weeks and weeks to respond to any questions and we eventually had to escalate through the Lettings side to even get a response. Steer well clear. This is in no way a reflection of their Lettings side of their business.

MP · 10 March 2025

★★★★★ 5/5

Trustpilot

We would just like to thank Olympia in…

We would just like to thank Olympia in property management for her ongoing support and extremely efficient attitude. Always on hand to answer any queries we have with properties, actions any repairs quickly and has fantastic job management prowess. Thanks again Olympia and look forward to continuing to work with you.

J · 27 January 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs

My experience with Chestertons was absolutely shocking. On the move in day I picked up the keys and arrived at the flat with two removalists and their truck full of my things and furniture, only to walk into a building site. Chestertons had over 2 months of time to supervise the renovation works (they also managed the flat and they had absolutely no issue taking 6 months of rent upfront), but they are incredibly incompetent and they simply couldn’t care less. Works kept going for 2 months past the start of the tenancy date. For 2 months I had nowhere to stay and nowhere to store my stuff and furniture. I had to arrange storage and extremely expensive short term accommodation, which to this day still hasn’t been refunded to me by Chestertons/the landlord.Even after I moved in, for 5 months I had no hot water, and no one cared to fix it. It was winter and I had no hot water to shower. Also, the team is probably the most incompetent, rude and arrogant I came across in my whole life. If one is unable to speak to people in a polite way and has no basic manners then perhaps they shouldn’t have a client facing role - or any role at all. This agency is a total joke.

V · 1 August 2023

★★★★★ 5/5

Trustpilot

Highly Recommend

I have been a client of JP Homes for over 10 years. I cannot rate them highly enough. As a landlord there are many challenges along the way, and I have always relied on JP Homes at my most challenging moments. I wouldn’t hesitate to recommend them. Particular thanks to Zosia who I have dealt with closely over the years for my rentals. She epitomises everything you expect from someone in the sometimes complex profession of dealing with the delicate negotiations between tenant and landlord.

Fabienne · 26 July 2023

★★★★★ 5/5

Trustpilot

Excellent experience with Chestertons, especially thanks to Risida and Prue

I rented with Chestertons for three years until the landlord decided to sell the property. Everything was managed by Chestertons rather than through the landlord and I had an excellent experience using Chestertons throughout my tenancy. I would love to commend Risida Geeganage who is the Property Manager. She is friendly, professional, very easy to deal with, has great communication and always responds quickly. Any queries or issues I had were immediately resolved. Thanks to Risida the renting process was very easy and stress free. Risida was also extremely kind and helpful after my tenancy ended and returning my initial deposit. I would also like to commend Prue Semba who helped me throughout my initial property search and has always been friendly, charismatic, professional and also goes above and beyond for her clients. Thank you Chestertons for the last three years. I would highly recommend using Chestertons in the future.

Mylynn · 28 February 2025

★★★★★ 4/5

Trustpilot

Isaiah Samuels- Property Manager

Isaiah Samuels- Despite joining well into our tenancy, Isaiah was extremely proactive in trying to resolve our issues and give his best efforts in all our interactions. We had several issues with the landlord and previous property managers who were unable to get approval to carry out repair works. Isaiah swiftly carried this out shortly after joining and made the rest of our tenancy smooth! As tenants, this is what we look for in agencies rather than those who only protect landlord interests. Thanks a lot Isaiah.

Swasti · 25 February 2025

★★★★★ 5/5

Trustpilot

Work with Aiste at Chestersons!

Aiste provided exceptional service for me in finding a flat recently. She responded to my request within 2hrs, immediately got me in to see the apartment, communicated with me on other offers, and how to make mine competitive, and walked me through step by step the process through completion. She was prompt, always supportive and helpful when I needed it even after her responsibilities were over. I'm so grateful for her attention to detail, punctuality, speed of response, and good customer service. Ask for her - she's fantastic. Thank you Aiste!

Shelly · 5 July 2023

★★★★★ 5/5

Trustpilot

Highly impressive and dedicated team of professionals

I have been impressed with the service of Stephen and his team right from our first interaction in approx 2009 when I was looking for a new property manager. I didn't chose Chestertons then due to their management fees being higher than the company I chose at the time.Stephen stayed in touch every year religously to see if I needed to review my property management. Eventually in approx 2019 that time came, and I went changed over to Chestertons. Their knowledge, efficiency, communication, and professionalism far surpasses any other company I've worked with in my 20+ years of property investment.The team are highly responsive in dealing with any issues, keep me informed, and I can honestly say, do a terrific job of managing my property.Even if the fees are a little bit higher, it's worth every penny. It goes without saying you get what you pay for.Monica Parvin

Monica · 5 July 2023

★★★★★ 5/5

Trustpilot

Timely & efficient support from Ioana

Customer service over the phone is always super responsive & helpful! Our washing machine broke & tripped the fuse and Ioana supported with practical advice on how to get the lights back on, arranged for an emergency electrician as well as a replacement washing machine in just a few days.

Rosie · 15 May 2026

★★★★★ 5/5

Trustpilot

A very satisfied customer

Chestertons were the most proactive of the 4 local estate agents we used to rent our flat and their energy and advice ensured we had a very successful outcome. Rosie was outstanding managing the process and keeping things on track. A huge thank you to Rosie and the team.

Joss · 4 February 2025

★★★★★ 5/5

Trustpilot

AMAZING TEAM!

The selection of properties at Chestertons is abundant and certainly you shall find what you are searching for, but most importantly the team working at chesterons is incredible! Between Rosie, Abbi and Tom, they worked their magic and were able to move us into our place meeting all our requirements and more in record time!Thank you Rosie, Abbi and Tom, you truly made our experience impeccable!!! All the best to you all and the Chestertons team.Tareq

Tariq · 3 October 2023

★★★★★ 5/5

Trustpilot

I worked with Ian B and his team in the…

I worked with Ian B and his team in the Kensington office for the sale of my property. The sales process is never straight forward and at difficult points, Ian supported all processes involving the Property Managing Agents and solicitors on all sides to ensure our goal was achieved. I am happy to recommend Ian and his Chesterton's team to others.

Alex · 1 August 2024

★★★★★ 5/5

Trustpilot

Amanda Goodman…

Rarely write reviews but my recent experience with Amanda Goodman compelled me to. Amanda is able to wear many hats, and is an expert when it comes to managing the relationship between the tenant and the landlord. Aside from immense property experience, she uses empathy and genuinely cares about the customer experience and getting it right. She always follows up diligently and executes on everything she says she will. This is why a recent tenancy renewal went through - because of Amanda and how she handled many moving parts.

Andrew · 8 June 2023