Trusted Agent profile
★★★★★
2,462 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea W8 7RW
Chestertons's Kensington and Chelsea office at 116 Kensington High Street is rated 4.5 out of 5 across 2,462 reviews on two platforms, including 167 Google reviews rated 4.7. The 2,295 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleIve dealt with Julia and Alice for years and theyre fantastic. So organised and easy to deal with
Thank you, James! We're thrilled to hear that Julia and Alice have consistently provided you with fantastic service. Their organisation and approachability are truly valued. We appreciate your continued support!
5/5
TrustpilotI want to take my thankful to Ms Shanya…
I want to take my thankful to Ms Shanya to sort out the 11 Gillingham Stree’s kitchen leak issue in a timely and efficient manner. After I call Ms Shanya, and the engineer came quickly to resolve the issue. I’m happy to see that the kitchen drain is no longer leaking. Everything is working perfectly now, thank you Shanya for facilitating this process!
Hi Yuki, thank you for leaving a great review. We are so glad the issue was dealt with in a timely manner. Should you need any further assistance, we will be happy to help.
5/5
GoogleGreat service, helped me secure a great flat to rent in no time. Irina has been absolutely lovely and made sure all my concerns were addressed prior to the move in date. She has been super transparent, helpful and thoughtful. Highly recommend getting in contact with her for your property search and the agency in general.
Hi Alia, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
1/5
TrustpilotChestertons merger with FL in Kew
Chestertons merger with Featherstone Leigh is a disaster. Rent coming in late what is going on?Oh I know, Chestertons delaying rent to keep a bit of interest.Anyway once my lease is up I will be off to another agent.Oh and the letting manager leaves at 4pm😱Not to mention left hand not knowing what right hand is doing.Would you like to rent one of your flats, FL already have it you fools.😂😂😂Hence you have it.
Updated reply: Hi Andrew, unfortunately we are yet to receive details from you via our Trustpilot request and we do not recognise your complaint/Trustpilot name. Without additional information, we are unable to look into this further. At this time, the only thing we can clarify is that our teams do not finish at 4pm. All of our offices close at 6pm Monday to Friday - and 10am until 4pm on Saturdays. Original Reply: Hi Andrew, we're sorry to see you have left this review. In order for us to investigate this further, we have sent you a request via Trustpilot to confirm your details. If you could please reply to this at your earliest convenience, we can look into this as soon as possible.
5/5
TrustpilotQuick responses on tenancy change
Quick responses on tenancy change and detailed explanations of steps to be taken. Amanda Goodman was especially helpful!
Thank you, James! We're thrilled to hear you had a great experience with us. Amanda is indeed a star, and we appreciate your recognition of her efforts. If you need anything else, feel free to reach out!
5/5
TrustpilotGood work from the vacates team.
Don't normally leave reviews, but I have to say, Anca Serban from the Vacates team was super helpful during a tricky time with a challenging tenant. Her and her team were understanding, efficient, and know what they're doing, giving useful advice from the framework of understanding people, and also the relevant legal options. The tenant has now left, is themselves satisfied, and all ended happily.
HI there, thank you for taking the time to share your experience with Anca and the team. We're thrilled to hear that everything was resolved for you. Wishing you all the best!
5/5
GoogleFantastic experience as always, great service and in particular Ally, who supported me and my partner with all our enquiries.
Thank you, Will! We're thrilled to hear about your fantastic experience and appreciate your kind words about Ally. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. Looking forward to assisting you and your partner again in the future!
5/5
TrustpilotMany years of positive experience
Chesterton (High St. Ken) has rented out my house for many years. I've used other agents, and they have proved the most able to find good quality tenants. Their online portal is useful in this process.Stephanie has been a very helpful key contact at the branch with each of my tenancies. She has provided sound advice and keeping with well informed. She is a credit to Chestertons.
Hi Ryan, thank you for sharing your experience with Stephanie and the team. We really appreciate you being a long-term landlord of ours and it's great to hear that you find our online portal useful. If you need anything, please do let us know.
5/5
TrustpilotFred - Dart
Chestertons property management were great over the last 3 years they have managed the 2 flats. They were helpful, responsive and professional and a good experience all round! A special thanks to Ryan Briggs for all of the hard work, great to deal with. Thank you for everything!
5/5
TrustpilotExceptional Service from Juliette Dartois at Chestertons
I recently had the pleasure of working with Juliette Dartois from Chestertons real estate agency, and I cannot recommend her highly enough. Thanks to Juliette, my rental process was incredibly smooth and stress-free. She quickly understood my needs and preferences, finding the perfect property for me. If you’re in need of real estate services, I highly recommend Chestertons and specifically Juliette for her professionalism and excellent customer service.
Hi Baptiste, thank you for your wonderful feedback. We're thrilled to hear that Juliette made your experience smooth and stress-free and found the perfect property for you. Wishing you all the best in your new home!
5/5
TrustpilotA truly stress free experience
I don’t usually write reviews but I had to make an exception in this case. There is someone at Chestersons who is truly outstanding and I just want to thank her for all her help this past year…Julia P is the go to person whenever I had any issues with my flat, and she has been truly delightful to speak with and rely on for assistance, ever helpful and always patient with all of my calls to her over the course of my lease regarding small issues that cropped up at the flat…she’s been immensely helpful and kind, and I just want to thank her and acknowledge her excellent work on behalf of Chestersons. Julia, many thanks and I wish you all the very best!
Hi Miri, thank you for taking the time to leave a review for Julia. It's amazing to hear that she has always been on hand to help with any issues that have arisen. Should you need anything further, please let us know!
5/5
TrustpilotExcellent for tenants
I have been a tenant at one of the properties let by Chestertons for 3 years. Aside from an unfortunate blip involving the letting agent who showed me the property, I have been extremely satisfied by Chestertons' service.In particular, I want to give a big shoutout to Marianna for her impeccable service. Marianna has been managing my property and has always been polite, friendly, and quick to respond. I cannot think of a single difficult interaction I have had while she was managing the property. Thank you, Marianna!
Hi Mike, thank you for sharing your experience with us. We're happy to read that Marianna has made a positive impact on your time renting with us. Should you need anything else, we're only a phone call or email away.
5/5
TrustpilotWhen the flat we were buying fell…
When the flat we were buying fell through at the last minute, we asked Chestertons for help. Here, we dealt predominantly with Zoe Birch. Whilst all staff were great, Zoe stood out. Nothing was too much trouble and when we thought we would have to sleep on friends' sofas, Zoe was reassuring and proactive in sourcing a flat for us and arranging a viewing as soon as possible. Within the space of a week, she had secured the flat for us (a six month lease was what we needed) and we were approved. Once in the flat, we had one small issue with electrics and again, Zoe came through and sorted an electrician within hours of us phoning and informing her. I cannot speak more highly of Chestertons staff in Barnes but Zoe was exemplary.
Thank you for sharing your experience with Zoe. It's amazing to hear that she helped find you a shorter term rental during what sounds like a stressful situation. Should you need anything else, we're only a phone call or email away. Best wishes!
5/5
TrustpilotVery positive experience with team leader Marianna Charalambous
We've been renting through Chesterton's for around a year now. Thanks to our main contact, Marianna Charalambous, the whole process has been quite streamlined and they've taken care of all our issues and needs for repairs (which were organised promptly). She has always been very helpful, courteous, and professional. On the down side, the whole process of being forced to go through the third party company Tenant Shop to set up things like Council Tax, water, etc. was an issue, as the third party company got it wrong and we had to redo contracts - so it was more of a nuisance than help. There should be an option to opt out of this. In any case, Marianna was very helpful also during this issue, so it all turned out well. We hope to keep working with Marianna her for long.
Hi there, thank you so much for your review and feedback around Tenant Shop, we're happy to hear Marianna was on hand to guide you through this process. Please do let us know if you need anything else. Wishing you all the best!
5/5
TrustpilotThanks to John Ralph
I would like to thank John Ralph for all his help and patience during the sale process. He out did all my expectations regarding what an Estate agent does, and was always available when questions arose and kept me informed throughout the process, even out of office hours. I would give 10 stars if I could.
Hi Sarah, thank you for taking the time to write a great review. We are so glad John was helpful and patient throughout the process. If you need anything further, we will be happy to help. Best Wishes.
5/5
TrustpilotThanks Joyce and Margaret!
Managed to rent a central and spacious 1 bed flat with ease thanks to Margaret and Joyce. M showed us the flat for a viewing then arranged the letting process for us which went smoothly without much hassle. Since moving in, J has been very helpful and prompt in regards to upkeeping the flat maintenance. This is my first time renting with Chestertons and I am impressed with the service provided, usually don't go for letting agencies but I know I can trust them. Lovely staff, all very friendly.
Congratulations on your new home Calista! Thank you for providing us with this feedback, Margaret and Joyce will be happy to hear this. If you need anything else, please let us know.
5/5
TrustpilotResponse to Issue of oversea Tenant
I was chased in mid July 2023 by Freehold Managers for the overdue ground rent which, based on my records, had been paid. As a non-UK tenant, I expect timely and attentive response or solution to issues I may encounter in day to day management. To my full satisfaction, Xiaoyi FAN managed to find out that the payment should be made in May 2023 failed unnoticedly due to technical problem; and subsequently sort out the issue timely for me. Xiaoyi is professional and works diligently in managing my property.
Thank you so much for your feedback Gregory, Xiaoyi will be delighted to see this. Please do reach out to her again if you need anything. Best wishes!
5/5
TrustpilotAmazing service from Bradley Jenkins
Me and my girlfriend were looking for a new apartment in the area and must’ve called hundreds of places to register our interest. Bradley Jenkins was the first person to call us back and his attentiveness to our precise needs is I think something all agents should model! We were quickly introduced to something perfect for us and I’ll definitely be seeking out Bradley again the next time we decide to move!
Hi Matt, we hope you're settling into your new home and thank you for taking the time to leave a review for Bradley. Please do reach out to him and the team again in the future if you need anything. Best wishes!
5/5
TrustpilotLovely Experience - Timely & Responsive
I have a lovely experience through many different situations that have come up along the years from several of the great team members at Chestertons including the property manager Jessica! Jessica and team have always been so helpful, responsive, and understanding. Even better, it feels they have a bias for taking action and making sure resolutions are ensured on the best timely basis. I could not ask for more and very thankful to have the help from the Chestertons team as a tenant. Thank you!
Hi Ed, thank you for taking the time to give this feedback, our Property Management team will be delighted to see this. Should you need anything else in the future, please do not hesitate to get in touch!
5/5
TrustpilotAmazing Property Manager
I’d like to express the outstanding relationship built with Isaiah throughout managing my property. There has been extensive works ongoing and he has been nothing but great with communication with myself, tenants and freeholders. He managed to carry out tasks others couldn’t and I’d like to thank him for his amazing work. Highly recommend.Mr Dix
Good afternoon, thank you for taking the time to leave a great review. Isaiah will be thrilled by the kind words and appreciate the support. Wishing you all the best.
5/5
TrustpilotThank you Matthew and Abigail
I really want to thank Matthew Russell and Abigail O”Reilly who are exceptional staff members. Their care, competence and skills saved my sanity. Previous agents simply did not action any requests. Please request their assistance and I hope they are recognised and rewarded by management. Wishing you both much deserved success, ‘Thank you Matthew and Abigail.
5/5
TrustpilotVery good experience
I have started renting via Chesterton's and found the process very efficient. A lot of thanks has to be given to Rosie Mummery who assisted with the flat finding. She was very thorough with communication and the documentation side. They use an online document portal which is very easy to use and its easy to follow the steps to ensure the process with the landlord is smooth. I will at a point of first contact be using Rosie and her team next time i am flat hunting!
Thanks for your review Ciaran, this is amazing to hear! We're glad you found our online process easy to navigate too. Please do reach out again should you need to find another home in the future.
5/5
TrustpilotExceptional Property Management
I have had the pleasure of working with Jessica from Chestertons for quite some time now, and I couldn't be more pleased with her exceptional service. She consistently goes above and beyond to ensure that the property management experience is smooth and stress-free.Jessica is incredibly responsive, her dedication to promptly addressing any concerns or questions is truly commendable, and her guidance on how to handle tenant requests has been invaluable.I highly recommend Jessica, her professionalism, expertise, and outstanding communication make her an asset to any property owner or landlord.
We're thrilled to hear about your positive experience with Jessica! Thank you for taking the time to leave a review and if you need anything further, please do not hesitate to reach out to her and the Property Management team. Best wishes!
5/5
TrustpilotProperty Manager - Saad Mohamed
I have been with Chesterton's for two and a half years and recently transitioned to working with a new Property Manager, Saad Mohamed. Saad has been exceptionally supportive and communicative, consistently going above and beyond to ensure both my needs and the property are well taken care of. I am truly pleased with the level of support he has provided.
Hi Jason, thank you for sharing your experience with Saad and the Property Management team. We're thrilled to hear you've felt supported and we've gone above and beyond your expectations. If you need anything else, please let us know.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons's Kensington and Chelsea office has 2,462 reviews across two platforms: 167 on Google, 2,295 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Chestertons Kensington is rated 4.5 out of 5 across all 2,462 reviews, and 4.7 out of 5 on Google from 167 reviews, checked 9 October 2026.
Chestertons Kensington, 116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea W8 7RW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.