Chestertons Kensington reviews

★★★★★ 5/5

Trustpilot

Property Managing Agent

I’ve had a really positive experience working with Shanze my new managing agent, particularly during a recent tenant changeover which could have been quite stressful. From the outset, she handled everything efficiently and professionally, keeping me informed and ensuring that any issues were resolved quickly and smoothly.

Flavio · 22 May 2026

★★★★★ 5/5

Trustpilot

Exceptional experience when it came to finding tenants !

I had an exceptional experience with Chesterton Pimlico when it came to finding tenants for my property. James and Andreea, in particular, did a remarkable job by successfully locating the perfect tenants within a remarkably short span of just two days. The entire process was incredibly effortless and seamless. I would highly recommend Chesterton Pimlico to any landlord who is seeking the ideal tenants for their property. Their expertise and efficiency make them the go-to choice in the industry

Consumer · 24 May 2023

★★★★★ 5/5

Trustpilot

Excellent property Management

My experience this year with Chesterton's property management service for our property in Brentford has been excellent thanks to our account manager Risida Geeganage. She has at all times been proactive, reliable and solutions focussed. She has been a pleasure to work with and is a credit to Chesterton's.

Lesley · 22 December 2025

★★★★★ 5/5

Trustpilot

I rented a flat near UCL through…

I rented a flat near UCL through Chestertons. I still remember Georgina phoned and convinced me to view the flat. Thanks to Georgina for persuading me. The property manager Catherine is a nice lady. She responses to the emails very promptly and I feel very comfortable speaking to her. I enjoyed my stay at the flat and would choose Chestertons again.

P · 26 June 2024

★★★★★ 5/5

Trustpilot

Katherine ma

"I recently rented a home through Katherine Ma and I couldn't be more satisfied with the experience. Katherine was professional, attentive, and made the entire process seamless. She promptly addressed all my questions and ensured that everything went smoothly. I highly recommend her to anyone looking for a reliable and efficient leasing agent for their next home."

LULU · 31 August 2024

★★★★★ 4/5

Trustpilot

As a landlord

As a landlord, this is my second consecutive tenancy via Chestertons. I deal with Gary Noone, Director Lettings in their Battersea office. It’s always a pleasure dealing with Gary and his team. They’re all efficient and supportive, and understanding of client needs. In particular, I’m always delighted to do business with Gary. I’m unsure if this is how Chestertons operates in all their offices, however, I’ve had a very good experience of dealing with Gary and his team.

Ms · 8 June 2023

★★★★★ 2/5

Trustpilot

Awful experience as a landlord - AI editing to mislead tenants

I had an awful experience as a landlord with Chestertons Marylebone branch over the last year and experienced poor levels of professional conduct and purposeful misleading of both myself and the tenants.

Sarah · 28 August 2026

★★★★★ 5/5

Trustpilot

One of the good ones

Dealing with estate agents is never ideal but actually Shannon took us on a magic mystery tour of nice flats, was lovely and engaging all along and found us the place we have now moved into. No hard sell no BS just very personable and read what we were looking for. After a month of flat hunting and 25 visits we were pretty burned out, Shannon was a welcome relief. The application process went smoothly and Shannon was helpful all through. Thanks

Chris · 4 April 2023

★★★★★ 5/5

Trustpilot

High standard of service, and excellent communication

My property manager Matthew Blackmore has been excellent to work with. He takes initiative to sort things out before coming to me, and is explanations, resolutions and communications are all of a very high standard.Every dealing with Matthew, my previous property manager Anna, and the rest of the team have all been of a high standard over the last 4 years of working with them. Keep up the great work guys.

Monica · 30 November 2023

★★★★★ 5/5

Google

Basil was great in securing a sale for our property. He was courteous and efficient all the way through the process and fully informative and in good communication with me at all times. He has a very pleasant manner and I highly recommend him. Thank you.

Yuta · 5 February 2025

★★★★★ 5/5

Trustpilot

Happy with the property

I contacted them at the beginning of this September, about the property. They contacted me and set an appointment for a quick look. Things were proceeding in a professional, precise and experienced manner. Mr. Martin was very cooperative and easy to negotiate with. He responded to all my inquiries and given me great advice and tips .I am now in the same property that I spoke about. Thank you to all the staff.

Ali · 10 October 2023

★★★★★ 5/5

Trustpilot

Excellent experience in buying a house with estate agent Louis Nafzger from Old Brompton Road branch

Louis Nafzger from the 44-48 Old Brompton Road branch was outstanding in helping me complete on a house I have just bought today! Louis was very attentive, neccessarily so since we had an ambitious completion date of around one month after our offer was accepted after a wee bidding war! This date was achieved largely because Louis was brilliant at communicating progress between the sellers and us on pretty much a daily basis. Thankyou Louis! You made a potentially difficult and stressful process so much smoother and easier! Chestertons are lucky to have you as a member of their staff! It also says alot for this branch and the real effectiveness and excellence of his managers in their ability to support Louis so he could excell in his role!

Frankie · 29 March 2023

★★★★★ 5/5

Google

As another agent I have dealt with Irina and her team and found her very professional. Irina introduced a tenant for my clients property and during the process the communication, speed and care was on point. Hopefully I get to deal with Irina again.

Hedie · 28 February 2025

★★★★★ 5/5

Google

Wonderful experience with people from this office. Irina was incredibly helpful, responsive and supportive throughout the process.

Daniil · 9 December 2025

★★★★★ 5/5

Trustpilot

I rented a flat with this agency in…

I rented a flat with this agency in 2021 and today was the day for one of the agents to make one of the annual visits. Anson Nyako was amazing! Professional but frendly and willing to answer my questions without hesitation and with a lot of patience and happy to help. I am comfortable knowing that now if I have a problem I will contact him through his email. Communication to arrange this visit was also impeccable. I see that agency standards are rising!! That is great! Because communication is key and Anson Nyako knows that very well!!

Iolanda · 28 February 2023

★★★★★ 5/5

Trustpilot

A great rental experience

I am an international student in the UK. I saw the house I live in online and I like it very much! I tried to contact CHESTERTONS and made an appointment to view the house. They were very efficient and fast, especially Martins, who was very patient in communicating our requirements and terms with the landlord! In the end, the contract was successfully negotiated. Thank you very much to CHESTERONS and Martins!

博皓 · 10 October 2023

★★★★★ 1/5

Trustpilot

Chestertons are the worst of the worst

Chestertons are the worst of the worst. As a tenant, I moved in during lockdown. They never provided me with a check-in report. Over 2 years, i reported many issues which were left unresolved. At the end of the tenancy, they tried to charge me for issues which were present when I moved in (and that had been raised during the tenancy) and refused to provide a response to me challenging individual charges.I had a broken shower for over a month, but they did not care. Due to poor workmanship, it broke again. They then tried to charge me for this, when the original shower was probably 15 years+ old. They made the check-out process difficult and delayed matters, failing to advise me at any point that I only have 3 months to dispute the charges with the TPS. Once I realised negotiations were futile, I was out of time to refer to TPS and they advised me my only option was to take the matter to court. They admitted the person dealing with me was inexperienced and was not following the correct process. That means nothing to me now!I am now left with little option than to issue a claim in the small claims court. PLEASE AVOID THESE SCAMMERS - TENANTS AND LANDLORDS. They show no remorse or willingness to work in good faith to resolve matters. I've rented for many years and never had these type of issues with any other rental agent.UPDATE: I see Chestertons are implying I have not responded to requests for further information. Chestertons provided me with a breakdown of charges are the end of the tenancy. I provided a detailed breakdown in response, with evidence, as to why charges were disputed. That was in October 2022, they failed to respond to this detailed breakdown, with justification and evidence of the fees they were attempting to extort from me. Please do not suggest that it is I who has failed to provide the necessary information to resolve this matter. In addition, it is also worth noting that I made a subject access request and they failed to produce the mid-term inspection report as part of that request, presumably as it supported my position in relation to the disputed charges. I will consider raising this with the ICO in due course.

Dean · 22 February 2023

★★★★★ 1/5

Trustpilot

If I could put 0 stars I would

If I could put 0 stars I would. This agency stole over £1500.00 from my account, as a landlord renting my 1 bed flat with them, I trusted them completely, I never read my statements until I need to submit my tax returns, When I read the statements I discovered my closed balance in December was £1600, and my January opening balance of £20!! where did the closing of Dec disappear to, I called every day and sent emails and I am still waiting for a reply! this is very low for an agency that claims integrity of over 200 years! the agency already takes their fees monthly and when contracts are renewed, so I really don't understand why they did this to me.

A.O · 22 February 2023

★★★★★ 5/5

Trustpilot

Brilliant Service

From the start of my tenancy up until the end the services provided were commendable. Any issue I had was carefully inspected and fixed as soon as I had reported it and the property managers, particularly Patrick Zahara ensured that the property was kept at a good standard. Would definitely recommend them as an agency in the future.

Samra · 18 July 2024

★★★★★ 5/5

Google

Irina at Chestertons Kensington was an absolute delight! She was professional, attentive, and genuinely cared about helping us find the perfect home. Her expertise and friendly approach made the entire process smooth and enjoyable. I highly recommend her to anyone looking for a reliable and personable real estate agent.

Kenan · 5 December 2024

★★★★★ 5/5

Trustpilot

Thank you Tushar and Lydia

I was searching for a peppery couple weeks and dealt with different estate agents who has wasted my time however my experience With Chesterton is completely different, Tushar has managed to show us 2 nice properties and finalized the entire proceed in less than 3 working days! No words to disturb how professional Tushar and his colleague Lydia is!Just to mention Tushar is very friendly, Honest and supportive.Tushar has showed us around the area and informed us about the schools around the area and due to the shortage of time to enroll the little one he has called the landlord to get the contract signed at the earliest to reserve a space in the school.Many thanks Tushar & Lydia!

Mohammed · 31 January 2023

★★★★★ 5/5

Trustpilot

What went very right this time is the…

What went very right this time is the help I got from Carl James, one of your senior team members. But it's not all good news. Prior to Carl taking over my case (and to be honest this is true of much of my prior experience with management support over the last few years) I was getting no help at all. He’s a talented and diligent professional. I’m so grateful to him.

Elaine · 19 June 2026

★★★★★ 5/5

Trustpilot

I recently signed onto a new lease and…

I recently signed onto a new lease and had the lovely experience dealing with Amanda Goodman. She made the process so easy and within 2 days it was sorted! Really impressed and happy with the service

Monique · 17 July 2026

★★★★★ 5/5

Trustpilot

Thank you for great service

Everything has been so smooth since my tenancy has moved over to Chestertons. The team are up on top of the admin as well as checking the property on a regular basis. Synika Regis-Jackson has been a stand out property manager and gave great support when I was moving out and liaising with the landlord for me.

Fiona · 19 July 2024