Chestertons Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

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5 star service

5 star service - Lucky us for finding a property through Chesterton’s. Landlords listen up - as tenants this agent,Alex Wasey was professional and caring -he stands out from the crowd. He communicated with us to ensure all the process was completed smoothly and nothing seemed to much trouble.Michelle Fogley was on hand to sort any issues, she was calm and made sure all paperwork was sorted.What can I say .. if all agency’s were like this the rental market would improve for tenants and landlords alike.

Vicky · 31 August 2022

★★★★★ 5/5

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Excellent service and Thank you

Chestertons has been looking after our family property for over a decade, particularly Mark Kardos who has been my regular contact. He has provided us with exceptional service and no request has been too tedious or irrelevant. I would therefore like to take this opportunity to especially thank him for all his efforts over the years. Long may this diligent service continue. Thank you and best wishes.

MR · 10 October 2023

★★★★★ 5/5

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Helpful and Professional Agents

We recently rented our flat in Clapham through the Chestertons Battersea branch once again. We have been with them for past 11 years. They were very professional and were able to advise us through the rental process. Both Gary and Josh were very helpful. We were able to talk with them with alll issues relating to the tenancy and we found them both excellent at their job. We are extremely happy with the service that we have received this time again

Hasmukh · 24 August 2022

★★★★★ 5/5

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Christie has been an excellent property…

Christie has been an excellent property manager for us - always super helpful with all matters and quick to respond! We really appreciate all the support we have been provided. Thank you

Sophie · 20 March 2026

★★★★★ 5/5

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Chestertons are the best

I recently contacted Chesterton’s with an enquiry into some properties and had the fortune to be dealt with by a young Lady called Millie. Millie went above and beyond in the quest to help with my enquiries and helped clarify to me, that I had made the right decision to go to Chestertons as my estate agent on this occasion and will most definitely now in the future. Millie offered a first class service and made the whole experience second to none. There was nothing she didn’t know or couldn’t help with. After previous history with diabolical experiences with other estate agents, this restored my faith. Thank you Millie. Every estate agent needs a Millie.

Miss · 21 August 2022

★★★★★ 5/5

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Excellent experience

Hi Josh and the team, I just wanted to thank you all for a wonderful job you have done from start to finish. Our consultant Sadia mentioned that Josh very much stood out amongst so many Agents and was prepared to take an extra mile. I can only second that and thank the whole team for being so organised throughout the process and for delivering the property to the required standard. Thank you very much!Raimonda Goode4 Corners Relocation

Raimonda · 26 October 2022

★★★★★ 5/5

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I have just had an offer accepted for a…

I have just had an offer accepted for a new place and had a brilliant experience from start to finish. Jack Burnett was very helpful in setting up a viewing, showing us round and answering our questions. Tamara Price couldn’t have been more helpful in helping us through the offer process and afterwards - she really went the extra mile. Thank you very much to both of you!

OM · 31 August 2023

★★★★★ 5/5

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Efficient and helpful

Tamara Price at Chestertons South West lettings was incredibly helpful during the whole process. Despite the initial flat we were interested in going to another renter, she contacted me soon after with a similar flat in the same location. Everything was done very efficiently and Tamara was approachable and provided quick responses to any questions we had, giving us a piece of mind during the stressful ordeal of moving property! She was also understanding of my delay in getting references due to company policies, and gave guidance when needed. Thank you Tamara, we're very happy with our flat.

Hamish · 20 July 2022

★★★★★ 5/5

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Great service. Highly recommended

We were very happy that we entrusted Chestertons with selling our home. Ian and his team provided the expert market knowledge, depth of experience, and very skilled guidance during the negotiation that we needed to get a great result. I can highly recommend them for their service and professionalism!

Mike · 8 September 2024

★★★★★ 1/5

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Three years of disappointment

After 10 years of using a cheeper agent I hoped being a landlord with chestertons would be a step up. After overestimating the rental value a tenant was finally found who then could not pay the rent after the first month. I then had three months of uncertainty, with no rent while they took all of their fees upfront, until a new tenant moved in at £300 less than I had been getting 5 years before. They charged me over £700 cleaning check in on a 4 bedroom house and allowed the first tenant to get out of paying for the check out clean despite him breaking the contract after a month. Since then they have sent in contractors that overcharged and did the same job again and again such as fitting the same security light three times and each time at a different price. There was three new property managers in two years and they all seemed to struggle to keep up with the workload. My tenant waited three weeks for them to send a contractor to fix a leak and then their contractor left without attempting to fix it! The bath was allowed to leak for over a month before I was even told there was an issue, all the while water soaked through the floor and down the wall. Despite them breaking their own terms and conditions they still expect me to pay for rent that they are no longer collecting. I was lied to repeatedly about work that was done and when the rent would come through. My tenant was unhappy and the my experience was stressful and unpleasant

Louisa · 14 June 2022

★★★★★ 5/5

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A First among equals

Try having to let a 2 bedroom, 2 bathroom flat in Holland Park on the basis of one casual telephone enquiry as to whether there would be any legal barriers if I decided later in the year to give tenants notice: only to find a Termination of Tenancy Notice had been served that day!So, no planning or market research - just 7 agencies keeping in touch promising different things.But one, a Chestertons newish (new name to me) Kensington Manager took action: provided a lift to view the flat with on location market research immediately provided instead of chatting. Every aspect of a large unfurnished penthouse one bedroom flat with balcony on offer in the same buildings was pointed out and discussed. It was offered at a rent higher than my present agency was proposing to future market mine. The flat was large but not very bright and no sunshine seen in the photos. Also the views from the balcony were a surround of building tops and chimneys: no views.The sunshine reaching the back of my living room plus in the surrounding garden were points of comparison made in addition to the two bedrooms and bathrooms. The high valuation underpinned by this current market example made it believable and exciting. But achieving that valuation depended on his team.I had met Meggan two years before when I encountered the Chestertons Portal with my inadequate ID scams and was relieved the let was not secured by thus firm. Also requests for other assistance was firmly refused.This time could not have been more different. Every problem I met, without fail, she cleared for me and explained the Portal instructions before giving swift solutions.It covers every administrative procedure leaving nothing undone. And I noticed all staff knew exactly what to do, when and why.Even the Underlet Licence which had produced problems for two previous letting agents was sailed through by Stephanie with ‘Don’t worry I’ve done lots of these’ at each stage. Looking back I was not asked to do anything at all just not to worry. Chestertons, unlike two previous agencies were not told their tenancy agreement was not compliant with the Head Lease, leaving my £1,500 payment in possible jeopardy and that of the tenant’s contract.The staff accompanying viewings were all competent and tactful: one of them being Sumyee. I saw her managing an overfull viewing list in the midst of other agency viewings with no murmur of annoyance from anyone.I saw Sumyee dealing with an unwanted, unlisted man trying to persuade her to arrange for him to see my flat unaccompanied after booked viewings were over. The Building Porters are still impressed by her awareness - and so am I.If the Chesterton team plus their Portal are the management method then both the Aim, that is the Valuation plus the team’s Management should result in the wanted outcome.There had been two positive offers and I was ready to accept one when Sumyee was still dealing with a couple who said they didn’t like the flat they loved it. She mentioned the words ‘talk business’ as she was leaving with them and I instinctively trusted from this that they might like to hear the pre covid-level rent figure plus that of the Valuation figure, hoping I had not misinterpreted Sumyee. Later that night I phoned her re accepting the other couples offer and she was very definite about waiting to hear the final offer of her couple.After the weekend I heard that the Chestertons valuation had been exceeded plus holding deposit paid. I liked them both and Sumyee confirmed they had spent the weekend chasing up on acquiring the flat. What’s not to like?I would compare most of the agents as agreeing to keep the marketing just a little higher than the covid-level rent. This ‘no risk’ approach assures a success of a let in a market with a 4.5 percentage of available flats.All the agents had equal access. Only 2 achieved near the Chestertons valuation but others all evidenced doubt ‘Oh no professionally that would not be realistic’ or group safety ‘Well your present agent wants us to join them in lowering it considerably’, ‘your valuation figure is ridiculous’ ‘that is just not a professional valuation’.But it was. Achieved though excellent market research producing a valuation which demands belief and trust and excellent methodology from a team to achieve an exciting outcome for both customer and client.

PLM · 12 June 2022

★★★★★ 5/5

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I have used Chestertons for renting our flats in Fulham

I have used Chestertons for our properties for many years now and always find them incredibly professional. They do that by adhering rigidly to regulations which protect both the landlord and the tenant and this means it all runs very smoothly during the rental period. A special thanks to Sarah Norton who deals with almost impossible time schedules and makes it all come together on time as well as Emma and Rufus for marketing the properties so effectively.

Mrs · 2 September 2022

★★★★★ 5/5

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Helpful and efficient!

Danielle Lisbon and Emily Rowland were super helpful and very efficient during the renewal of my tenants' contract. :-)

JBB · 15 September 2025

★★★★★ 5/5

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Great experience with Christie N.

Christie N. was extremely helpful, responsive and efficient throughout my stay at Fernlea Road, and always made sure that any questions or requests were addressed promptly.

María · 13 August 2026

★★★★★ 5/5

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Chesterton manages my property for 4 years

This company manages my property for 4 years by now and they are very attentive and efficient . We have experienced some problems with various tenants and they could always find solutions. One of their staff Xiaoyi Fan has been very helpful and I would give her a 5 star !

Xudong · 23 July 2024

★★★★★ 5/5

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Fantastic experience with Chestertons…

Fantastic experience with Chestertons from start to finish! Kai Collins couldn’t have been more helpful in my purchase of a property in Shad Thames. He has been extremely responsive at all times and nothing is too much trouble - he has contacted all parties and representatives proactively throughout the sale process, obtaining information and helping to achieve a prompt exchange of contracts. He is very knowledgeable about the area and the property, and made what can be a stressful process very straightforward. Thanks to Kai, manager Neil, and all the team at Chestertons for an excellent buying experience - highly recommended!

Louise · 17 May 2022

★★★★★ 5/5

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Dawn at Chestertons (Belgravia)

Dawn was absolutely fantastic to work with whilst sourcing our new home in Belgravia. We were only in town for a brief period, and Dawn was able to show us a number of properties in a short period of time, and help us secure our ideal home. She was flexible, professional, and had fantastic insights in to various neighborhoods and properties that proved vital to our final decision. Thank you!

Lindsay · 15 May 2023

★★★★★ 5/5

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I’ve been looking for a flat for a…

I’ve been looking for a flat for a while now and Louis was amazing during this process. He has been patient and has an amazing attitude when I’m asking questions. It is obvious he is very knowledgeable and confident in the information he provides when answering questions. I would recommend to anyone if you’re looking for a property Louis is the person to go too!!

Emi · 26 September 2023

★★★★★ 4/5

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Fergus Edwards - Thanks for such fantastic service!

To whom it may concernI just wanted to write in and say what a fantastic service and experience Fergus Edwards gave us during viewings over the last week. Fergus showed us three properties on different dates including a repeat viewing.We made an offer on one of the properties but the offer was not successful as there were five other offers. However we have now secured a property and I give all the credit to Fegus. The information Fergus gave us and careful attention paid to our situation and list of objectives meant that we found the exact location we wanted.We met 5 agents from different agencies over the course of a week and Fergus was head and shoulders above everyone we met. All the agents were professional and efficient - however Fergus had other qualities on top of this. Fergus is unflappable! In the endless and testing process of viewing, matching requirements to vacant properties, and managing disappointment in what seems to be a white hot market in the Fulham area at the moment Fergus had boundless enthusiasm and patience.My son is now moving to Fulham and we will be frequent visitors and in the medium term will considering moving there ourselves. Fergus will be out first port of call in any future property transaction in the area! We ended our property hunt feeling that we had made a friend in Fergus and that is testament to the great people skills that he has and genuine interest that he shows in the individual situation of a viewer.Thanks to Chestertons also for having such great Staff!Corin Willis6 Stockbrige Close WV6 8BU

Corin · 29 April 2022

★★★★★ 5/5

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Olivia (agent) is wonderful and professional! Thank you!!

Olivia is wonderful and professional! Writing this review after almost 1 year ago when she found a great place for us, we were interested in few of them and she understood our needs and first of all showed us the one she knew we will love more, and we took it and it's been great :) She's been great and made it very easy and comfortable, and all went smooth. It was really great pleasure to deal with Olvia! Thank you so much! We are glad

Jenny · 29 April 2022

★★★★★ 4/5

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Positive Experience Overall

Our experience with Chesterton's was good for the most part. Viewing the rental property was seamless and Melissa is extremely personable. We had an issue with the online system in that I should have been listed as the primary tenant due to a corporate relocation but my husband was listed as the primary, which created confusion in setting up our online accounts. Also, we were under agreement to let the property two months ahead of move-in, and there were last-minute repairs that required us to move in while they were still working on the property. We managed to work around the repairmen and Melissa was great about working with the landlord to have us move in at the same time as planned without a delay. In all, our experience was positive!

Kate · 27 April 2022

★★★★★ 5/5

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Thank you to Shannon Kearns

Hi, We worked with Shannon Kearns, from Chestertons in the St. John's Wood officeWe want to thank her genuine interest and care for our wishes and needs during our journey to find a flat. We were this close and felt and still feel gutted we were not able to find and go all the way till contract sign off with Shannon. She was truly professional and knowledgable, helpful and eager to get us the right place. Many thanks for all her tireless search.Kind regards,John & Maria

John · 25 April 2022

★★★★★ 5/5

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Great advice

Ioana was completely on the ball and came back to me within an hour with the answer to my complicated question concerning the property that Chesterons are managing, even though she had no prior knowledge of it. I really appreciate her competence, efficiency and advice about what I needed to do next.

Maria · 19 June 2024

★★★★★ 5/5

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Abbie was incredibly helpful from…

Abbie was incredibly helpful from initial enquiry through to securing our property. She provided a friendly approach and was happy to answer any questions we had, doing so at great speed. Abbie rapidly facilitated our offer and turned around an agreement within 4 hours. Abbie was happy to go above and beyond to provide exceptional customer service, often responding to our queries out of hours. I would not hesitate to recommend Abbie to anyone and I am sure she is a huge asset to the Chestertons team, they are lucky to have her!

Rory · 7 April 2022