Trusted Agent profile

Chancellors Notting Hill reviews

★★★★★ Excellent

397 reviews across 2 platforms

15 Notting Hill Gate, Notting Hill, London, W11 3JQ, Kensington and Chelsea, W11 3JQ

Chancellors's Kensington and Chelsea office at 15 Notting Hill Gate is rated 4.7 out of 5 across 397 reviews on two platforms, including 246 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.

Google logo

4.8 / 5

246

Reviews on Google

This office

Trustpilot logo

151

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

5/5

Google

I worked with Matthew Sanderson in an effort to find a new flat. Matthew was very professional, quick to respond and thoughtful throughtout the entire process. I felt extremely supported by him and he provided excellent service as apart of the search process. He was always quick to follow up, he provided good listings that fit my exact requirements and made me feel taken care of. I have had bad expereinces working with other Estate Agencies (I wont name company names) in the past and I will certainly be using Chancellors if I need to find a new place in the future. Matt is a rockstar, defintelty ask for him if you are looking to find a new flat in Notting Hill!

RJ · 24 October 2023

Agent replied · 23 October 2024

Thank you RJ, for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

I had the pleasure of working with Hugh from Chancellors in my search for a flat in London. Despite not finding the perfect place, I am grateful for Hugh's exceptional professionalism and good humour throughout the process. Hugh's expertise and enthusiasm made the search enjoyable. He was punctual, well-prepared, and offered valuable insights. His friendly nature and good humour created a comfortable environment. While we didn't find the ideal flat, Hugh's dedication and commitment were evident. I wholeheartedly recommend Hugh from Chancellors for anyone searching for a property in London. His professionalism, expertise, and good humour make him deserving of a 5-star rating on here.

Olivier · 24 October 2023

Agent replied · 23 October 2024

Thank you for this wonderful review Olivier. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

We worked with Matthew Sanderson when my partner and I were looking to find a flat in London, and after dealing with countless agents, that were honestly unprofessional, it we were so glad to work with Matt. He was professional, patient, honest, and extremely responsive. He walked us through the process step by step and understood all of our requirements while remaining steadfast with what the landlord wanted. He was able to get us an apartment in a week. I think more agents should follow his lead as he treats his clients with decorum, professionalism and courtesy. We hope to work with him again in the future.

Selma · 24 October 2023

Agent replied · 23 October 2024

Hi Selma, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

My experience with Matthew Sanderson was exceptional. He introduced me to a charming flat in the vicinity of Notting Hill. When I approached him with my indecision between the current flat he was showing me and another one I had seen earlier, he displayed remarkable understanding. Instead of pressuring me, he patiently guided me through the decision-making process, providing detailed insights into what it would be like to reside in the flat. His warmth and charisma further contributed to making the viewing experience comfortable and pleasant. I would wholeheartedly recommend him to anyone looking for a flat and seeking a genuinely personable and professional agent.

Sophie's · 24 October 2023

Agent replied · 23 October 2024

Thank you Sophie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Ellie has been kind

Ellie has been kind, and helpful and always on the end of the phone to answer any questions you have

Mrs · 22 January 2026

Agent replied · 23 January 2026

Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Isabelle is very supportive and always…

Isabelle is very supportive and always listens .... great communication and very kind

Wendy · 18 March 2026

Agent replied · 21 March 2026

We appreciate you sharing your positive experience; we're glad to hear you were satisfied with the support and communication.

5/5

Trustpilot

Hannah Rae has been so supportive in…

Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.

Eko · 19 August 2026

5/5

Google

Adam was nothing but a great help. Very friendly and professional! Heavily recommended

Ramy · 17 February 2026

Agent replied · 17 April 2026

Thank you Ramy for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Jordan Law is probably one of the most attentive agents I had the pleasure of being in contact with. He kept me up to date with properties that match my requirements, he was a pleasure to speak to and even though we didn't end up renting a property from him, I would definitely remember Jordan and contact him in the future if there will be a need to do so

Roberta · 4 June 2025

5/5

Google

I purchased a flat being sold by Chancellors, Notting Hill Gate. Jasmine Yacoub accompanied me for the viewing, and handled follow up enquiries promptly. Her sales pitch was calm and easy going. She was professional and friendly at all times and always returned phone calls on the day, for the duration of the sale process. All of the Chancellors staff at Notting Hill Gate were courteous too.

Julian · 27 March 2024

Agent replied · 23 October 2024

Hi Julian, thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Ruadhri was extremely helpful throughout the entire flat search process, reaching out to me very quickly after first enquiring on a property, making sure to have a thorough understanding of what I was looking for and what my requirements were (and seamlessly adapting to a sudden change in them). He regularly checked in and was always polite and positive - he made a typically stressful process delightful!

Carla · 27 March 2024

Agent replied · 23 October 2024

Thank you Carla for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

5/5

Google

Jordan Law has been great and showed me only the type of property I was looking to let. Really recommend him!

Joana · 20 November 2025

Agent replied · 22 November 2025

Thank you Joana for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Great communication throughout the sale…

Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.

Mark · 20 May 2026

Agent replied · 25 May 2026

We appreciate you sharing your positive experience! We're so glad to hear our team provided great communication and took ownership of your sale. Thank you for your feedback!

5/5

Google

Jordan was fantastic throughout the process. I reached out to him on Tuesday morning, and he responded promptly, arranging a viewing on short notice. During the viewing, he answered all our questions thoroughly and demonstrated a strong knowledge of the property, which was very reassuring. His professionalism and honesty stood out, and his communication skills definitely contributed to our decision to make an offer. Overall, a great experience working with him.

Yogesh · 9 May 2025

1/5

Google

Very poor experience with Chancellors Notting Hill. They overvalued my property to secure a six-month agreement that did not allow me to use another agent or sell privately. They then failed to sell the property and kept pushing me to reduce the price they had originally recommended. A complete waste of time. I would not recommend them.

Amir · 17 February 2026

Agent replied · 17 April 2026

Hello Amir, thank you for informing us about this issue, we really appreciate your help with the matter. To enable us to look into this for you, please contact us at directors@chancellors.co.uk. Many thanks.

5/5

Trustpilot

Hi to everyone at chancellors am please…

Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp

Jonny · 1 September 2026

5/5

Google

Jordan was a huge help! Super proactive about letting me know when listings came up and always made sure the houses met my requirements

Anran · 1 October 2025

Agent replied · 22 October 2025

Thank you, Anran! We're thrilled to hear that Jordan provided you with such proactive support in your property search. Meeting your requirements is our top priority, and we're glad he was able to assist you effectively. If you need further assistance, don't hesitate to reach out!

5/5

Trustpilot

Ibra was a great help when looking for…

Ibra was a great help when looking for out rental property. Had some issues with viewings that were quickly resolved, great communication!

Miss · 20 October 2025

Agent replied · 22 October 2025

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Easing the daunting process of buying

Kashan was very helpful and thorough, taking me through the unfamiliar process of buying with such clarity and patience, making me feel much more confident about it all.

Mr · 21 May 2026

5/5

Google

Jordan is the most reliable agent I’ve ever seen. He always listens to all my requirements and tries his best to find properties for me. His attitude is always so positive and WITHOUT any manipulation which is rare. You can absolutely trust him to find a property for you!

Ximeng · 26 November 2024

Agent replied · 10 December 2024

Thank you so much for your kind words, Ximeng! We're thrilled to hear that Jordan has provided you with such exceptional service. His dedication and positive attitude truly make a difference in the property search process. We appreciate your trust in us and look forward to continuing to assist you in finding the perfect property!

5/5

Trustpilot

Chancellors look after my three flats…

Chancellors look after my three flats for a few years now. They are proficient and responsive. I am mostly in direct contact with Mr Andrew Jourdain and Mr Will Jones, both extremely helpful. The team has my grateful thanks and I highly recommend chancellors.

Shahram · 13 May 2026

Agent replied · 25 May 2026

We are so pleased to hear of your positive experience with our team over the past few years. We truly appreciate your kind words and recommendation!

5/5

Trustpilot

The bookings viewing process was quick

The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us

Jasbir · 27 August 2026

5/5

Trustpilot

Tom has been totally professional…

Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.

B · 21 May 2026

5/5

Google

Ruadhri Bates has been a highlight of our flat searching experience, especially as an international tenant. In this extremely fast paced market, Ruadhri contacted us right away and was able to get us in to see the flat a few hours later. His kind, personable and friendly nature makes it easy to trust his expertise and made the experience so much smoother. I would highly recommend working with Ruadhri when searching for a flat in Notting Hill. Thank you, Chancellors!

Zoe · 24 October 2022

Agent replied · 23 October 2024

Thank you Zoe for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Chancellors's Google reviews

Questions about Chancellors Notting Hill

How many reviews does Chancellors Notting Hill have?

Chancellors's Kensington and Chelsea office has 397 reviews across two platforms: 246 on Google, 151 on Trustpilot (across the whole business).

What is Chancellors Notting Hill's rating?

Chancellors Notting Hill is rated 4.7 out of 5 across all 397 reviews, and 4.8 out of 5 on Google from 246 reviews.

Has Chancellors won any awards?

Yes. In The Trusted Agent 2026 awards: Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.

Where is Chancellors's Kensington and Chelsea office?

Chancellors Notting Hill, 15 Notting Hill Gate, Notting Hill, London, W11 3JQ, Kensington and Chelsea, W11 3JQ.

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