Trusted Agent profile

Chancellors Notting Hill reviews

★★★★★ Excellent

397 reviews across 2 platforms

15 Notting Hill Gate, Notting Hill, London, W11 3JQ, Kensington and Chelsea W11 3JQ

Chancellors's Kensington and Chelsea office at 15 Notting Hill Gate is rated 4.7 out of 5 across 397 reviews on two platforms, including 246 Google reviews rated 4.8. The 151 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026. Checked 9 October 2026.

Google logo

4.8 / 5

246

Reviews on Google

This office

Trustpilot logo

151

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Chancellors. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

5/5

Google

We worked with Chancellor's to find a new rental property on short notice, as our landlord decided to sell our flat unexpectedly. We worked closely with Jordan to find a new home for our small, growing family. Jordan was meticulous in understanding our needs, diligent in identifying suitable properties and considerate and thoughtful in accommodating viewings based on our schedule (which is all over the place with a 2-month old newborn!). Would highly recommend working with Jordan / Chancellor's to find your new home in the area

Damien · 17 March 2026

Agent replied · 17 April 2026

Thank you for your wonderful feedback, Damien! We're thrilled to hear that Jordan was able to assist your family in finding a new home on such short notice. At Chancellors, we strive to provide personalised service that meets our clients' needs, especially during busy times. We appreciate your recommendation and wish you and your family all the best in your new home! If you ever need assistance in the future, please don’t hesitate to reach out.

5/5

Trustpilot

Charlotte has been great throughout

Charlotte has been great throughout, she’s supported us with people viewing our home and us viewing other properties and is always enthusiastic and really gets to know the properties and what we’re looking for. Her communication is also great, she keeps us posted, follows up when she says she will and is always open and honest with her feedback which has ultimately helped us sell our home! Thank you Charlotte!

Customer · 18 May 2026

Agent replied · 25 May 2026

We appreciate your positive feedback. We're happy to hear that our support with viewings and property searches was helpful. We're glad our communication and honest feedback ultimately helped you sell your home.

5/5

Trustpilot

I have had a great experience at buying me new first home

I have had a great experience dealing with Chancellors, Aysha and her team, were always quick in returning any information that I requested about the property that I was buying and kept me in loop if there were any delays involving with the vendors. Once offer had been accepted they were on the ball and making it as smooth as smooth as possible between myself and all parties involved. It has been a pleasure to be purchasing my first home with Aysha and her team.

Sophie · 8 September 2026

5/5

Trustpilot

We had Chante show us around our dream…

We had Chante show us around our dream house which then materialised into us being successful in renting it. From the first phone call, Chante was professional and warm in her interactions and built trust that she would find us our ideal property. During the viewings and in the subsequent communications, Chante was transparent and acted with integrity at all times, two values important to myself and I really appreciated her keeping us both updated with developments. Chante is a credit to the company and I will be recommending Chancellors to friends and family in the future. Thank you for making what could have been a long stressful experience such a pleasant, easy one!

Cadi · 21 August 2026

5/5

Trustpilot

I cannot fault Maria

I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.

Jo · 19 March 2026

Agent replied · 21 March 2026

We're happy to hear that the support provided was so helpful during the process. It's great to know having a dedicated contact made such a difference, and we appreciate your kind words.

5/5

Google

I had an excellent experience with Chancellors Estate Agents in Notting Hill. From start to finish, the service was professional, efficient, and genuinely supportive. A special mention goes to Jack, who went above and beyond throughout the process. He was knowledgeable, proactive, and always kept me updated, making everything feel smooth and stress-free. I’d highly recommend Chancellors, and especially Jack, to anyone looking for reliable, attentive estate agency support in the Notting Hill area.

Victoria · 17 December 2025

Agent replied · 17 April 2026

Thank you Victoria for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Sagarika to find a tenant who was a perfect fit for my property. She was friendly, proactive, and made the entire process as stress‑free as possible. Viewings were arranged quickly, and communication, both by email and phone, was consistently prompt and helpful. She worked incredibly hard throughout, and I can confidently recommend her to any landlord looking for someone who delivers this level of service.

Mr · 31 August 2026

5/5

Trustpilot

An excellent estate agent!

Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.

Linda · 19 March 2026

Agent replied · 21 March 2026

We appreciate you sharing your positive experience. We're happy to hear that you found the team member to be polite, responsive, and knowledgeable. We will be sure to share your kind words with them.

5/5

Google

I engaged the services of Alexander from Chancellors after failing to secure a sale for my property with another agent. I have been delighted with his professional advice and enthusiasm in selling my home. He introduced a buyer within 8 days and has continued to provide guidance throughout the conveyancing process. I would certainly recommend Alexander to anyone wanting an honest and hardworking estate agent

George · 17 February 2026

Agent replied · 17 April 2026

Thank you for your wonderful review, George! We're thrilled to hear about your positive experience with Alexander at Chancellors. It's great to know that his professional advice and enthusiasm helped you secure a buyer so quickly. We appreciate your recommendation and look forward to assisting you or anyone you refer in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.

5/5

Trustpilot

We sold our house through Chancellors…

We sold our house through Chancellors who were very accommodating, helpful and guided us through what was a challenging time. Simon & Aysha were both always on hand to answer our queries and offer sensible practical advise. Nothing was too much trouble and the whole process from listing to accepting an offer was just 7 weeks! We would have no hesitation recommending Chancellors in Chipping Norton.

Cornerstone · 19 August 2026

5/5

Trustpilot

Unwaveringly professional, efficient, and effective

We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the protracted process did he drop the ball. I am incredibly impressed with his professionalism and effectiveness, and I could not recommend the office highly enough.

Advait · 28 August 2026

5/5

Trustpilot

I had a great experience with Luigi…

I had a great experience with Luigi during my search for a property to purchase. He has been extremely helpful and organised and has always accommodated the requests I have made in terms of booking multiple viewings which I’m really grateful for. He has also been very attentive and regularly checked in with me during the search. Luigi is very knowledgeable and personable and is a great asset to Chancellors.

Sofia · 22 May 2026

5/5

Trustpilot

Brilliant support from Fern

Fern has been amazing throughout my house buying process. She has been helpful, informative and supportive, making the experience of buying my first house a little less scary and less stressful too. I cannot recommend her enough and want to thank her again for everything she has done. Thank you so much Fern!!

Phillippa · 11 September 2026

5/5

Trustpilot

Fantastic Support

Briar (Jones) was fantastic from the start. She stepped over and above our expectations by being knowledgeable, helpful and a wonderful person who kept me informed at all times, and was always there to answer my questions. We had a difficult time due to my buyers solicitor being shut down after we had exchanged and the support and advice I received from Briar was second to none. Overall I couldn’t have expected more from her, and I am so happy that I chose Chancellors.

Fran · 21 February 2026

5/5

Trustpilot

Luke was prompt

Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community

Mrs · 14 May 2026

Agent replied · 25 May 2026

We appreciate you sharing your positive experience. We are so pleased to hear that you found our approach honest and knowledgeable.

5/5

Google

Jordan at Chancellors Notting Hill was incredibly helpful and professional throughout the whole process to find a flat. He was always quick to respond, answered all my questions clearly, and made everything feel straightforward and stress‑free. I really appreciated his friendly attitude and honest advice, and would definitely recommend him.

Marcel · 17 January 2026

Agent replied · 17 April 2026

Hi Marcel, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

I had a viewing with Odete for a…

I had a viewing with Odete for a property to let in Epwell, and I was very impressed with the service she provided. She was warm, professional, and very well presented throughout the viewing, making the whole experience comfortable and welcoming. Odete was also extremely thorough and efficient with my application, keeping everything clear and straightforward. Excellent customer service from start to finish, highly recommended!

Mr · 22 May 2026

5/5

Trustpilot

A good example of professionalism. Chancellors act proactively and Ella…

Chancellors act proactively and Ella Carroll is a very good representative of the company. She is very professional, smart, friendly and helpful. She has made the task of selling my house an enjoyable one.

Gillian · 14 May 2026

Agent replied · 25 May 2026

We're so glad to hear our team's proactive approach and professionalism made your house sale enjoyable. Thank you for your kind words!

5/5

Trustpilot

We have a really good experience…

We have a really good experience selling our property. Firstly we met with Fern who showed us round a property and we realised we need to put our on the market. Fern helped us arrange an appointment with Simon to come and see our property.Simon explained everything clearly and if we had any questions we could go into the office and ask. Fern was very good at keeping us up to date with things as we went along. It didn’t take long for the property to sell which was great as we didn’t need to have lots of viewing as my brother wasn’t well at the time and needed rest. I would highly recommend Fern, Simon and the team in chipping Norton office

Ms · 22 January 2026

5/5

Trustpilot

Charlie was great throughout the whole…

Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.

Mr · 15 May 2026

Agent replied · 25 May 2026

We appreciate you sharing your feedback. We are so pleased to hear that our team was friendly, professional, and helpful, making the process smooth.

5/5

Google

Will was an excellent estate agent from start to finish. He was professional, responsive, proactive and honest. Communication was great, and nothing ever felt like too much trouble. I wouldn’t hesitate to recommend Will to anyone looking for a reliable and knowledgeable estate agent.

Jasmin · 17 February 2026

Agent replied · 17 April 2026

Thank you Jasmin for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Excellent service from Mr. Hazem

Me and my partner were looking for an apartment and were fortunate to find chancellors. Mr. Hazem was extremely kind and helpful. he guided us through out the process, showed us the apartment, and explained everything clearly. We were able to find apartment within a single day.

Dikshya · 14 September 2026

1/5

Trustpilot

Landlord's perspective - terrible

From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.

Simon · 13 May 2026

Agent replied · 25 May 2026

Thank you for sharing your concerns. We are truly sorry to hear about the significant issues you've faced, including property damage, communication breakdowns, and the lock change. We are reviewing these matters.

5/5

Trustpilot

Jake Lacosta has been an immense help…

Jake Lacosta has been an immense help in helping me address various issues, i highly value his support that he has provided with myself living abroad and he has alleviated alot of pressure on my dealings with the local council that side. thank you Jake for your help and efficient communication and your desire to ensure clients are satisfied.

Rogers · 19 September 2025

Agent replied · 22 September 2025

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Chancellors's Google reviews

Questions about Chancellors Notting Hill

How many reviews does Chancellors Notting Hill have?

Chancellors's Kensington and Chelsea office has 397 reviews across two platforms: 246 on Google, 151 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Chancellors Notting Hill's rating?

Chancellors Notting Hill is rated 4.7 out of 5 across all 397 reviews, and 4.8 out of 5 on Google from 246 reviews, checked 9 October 2026.

Has Chancellors won any awards?

Yes. In The Trusted Agent 2026 awards: Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.

Where is Chancellors's Kensington and Chelsea office?

Chancellors Notting Hill, 15 Notting Hill Gate, Notting Hill, London, W11 3JQ, Kensington and Chelsea W11 3JQ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.