5/5
I had a great experience with Hannah…
I had a great experience with Hannah Rae, she was very professional and patient
Trusted Agent profile
★★★★★
397 reviews across 2 platforms
15 Notting Hill Gate, Notting Hill, London, W11 3JQ, Kensington and Chelsea, W11 3JQ
Chancellors's Kensington and Chelsea office at 15 Notting Hill Gate is rated 4.7 out of 5 across 397 reviews on two platforms, including 246 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
I had a great experience with Hannah…
I had a great experience with Hannah Rae, she was very professional and patient
5/5
Ruadhri was super helpful throughout the whole flat hunting process! Very friendly and sent me regular updates about the properties I was interested in, plus scheduled a virtual viewing for me very promptly.
Thank you for leaving us this great review Sarah, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
Jamie has always been very helpful and…
Jamie has always been very helpful and very accessible to help us in our hour of need, responses are always quick with a resolution sorted for us. She is always very cheery and easy to talk to.
5/5
Matthew S. was incredibly helpful, attentive, and handled the whole process in a very prompt, highly professional, and thorough manner. It was an absolute pleasure working with Matt. A perfectly seamless & positive experience from start to finish. Thank you very much, Matt for your brilliant help!
Thank you for leaving us this great review Marina, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
Brilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
5/5
Hugh was great to deal with and provided great assistance to help us find a flat. Highly recommended.
Hi George, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
Appalling
Our experience with Chancellors has been profoundly disappointing, defined by a failure to uphold basic professional standards, contractual consistency, or duty of care.
5/5
Good service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
5/5
Jordan has been supporting us very well. Overall super professional and friendly service.
5/5
She is awesome and helpful
5/5
Matt was incredibly helpful in finding me a place, he made flat hunting a breeze! Highly recommend.
Hi Chelsea, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
Hugh was friendly, professional, and knowledgeable about both the flat I was viewing and the wider area.
Thank you for leaving us this great review Harry, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
Excellent service, from showings to completion of sale. Jasmine was courteous, patient and highly professional and throughout
Hi Seamus, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
Smooth and Professional Tenancy Renewal
I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!
5/5
We were looking for a suitable property in London whilst living in Australia. Knowing we would not physically see the property prior to signing any lease agreement made trust and communication with the Agency of paramount importance. I am pleased to say that Hugh provided a fantastic service and kept us regularly updated, ensuring that everything was in place for our arrival. The post tenancy service has also been outstanding with Edward and his team only to happy to help! I would thoroughly recommend the team and thank them for their ongoing support.
5/5
I recently worked with James and Edward in Anscombe when renting a house in the Notting Hill area. They were the most professional, courteous, friendly, real estate team I have ever worked with and I would recommend them very highly to anyone looking to rent. I found Anscombes to be in a totally different league to other agents I worked with in various parts of London. They were particularly good when it came to closing the deal in a competitive bidding situation. Their flexible approach and tenaciousness ensured that the deal was closed in a situation where it had looked lost. Work with them...you will not regret it!
5/5
Was looking to rent a place in Notting Hill and stopped in at A&R without notice. Hugh worked with me through the process and was very flexible with setting up viewings at short notice and trying to find me the right place. He was quite honest and direct and did not pressure me at any point. Everyone I interacted with at the office was very helpful and made the process pleasant, particularly Hugh and James. I didn't end up finding my apartment through them, but would highly recommend A&R and Hugh, and will go back for future apt searches.
5/5
Ruadhri was an excellent agent, he provided me with the information requested regarding the property I was interested in. He was very kind and helpful.
Thank you for leaving us this great review Jacqueline, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
Our flat was let again through Chancellors with only one viewing. The service provided by the company was very professional. Viewing was organised by Luke Moss. Due to snow, the cleaners I arranged did not turn up the day before the new tenant was due to move in. Their administrator, Abidian did a very good job of arranging replacement cleaners in a few hours. I am very pleased with the conscientious service provided. Well done Chancellors.
5/5
I originally saw a flat through different agents, who were terrible. I then saw a different flat that I finally bought through A&R Notting Hill Gate and immediately placed an offer. Nick Sinclair was (is) a true gentleman, dealing with queries and matters in a competent and professional manner. Vishal and others, whom I did not meet, were also all very professional. Many of the agents currently operating should follow their lead. Thank you all at A&R
5/5
Very impressed with Chancellors Notting Hill, especially Hugh Saffery. Great advise and professional service from start to finish. Letting my flat has been much easier than I had anticipated. Would highly recommendPositiveResponsiveness, Professionalism, Value
Thank you for leaving us this great review Adam, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
Matthew Sanderson was so proactive, professional and genuinely helpful. Highly recommend.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Best agency and very professional service
I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.
5/5
As a professional athlete, I have limited time on my hands and have to trust the team around me are on my level. Matt Sanderson exceeded expectations and delivered a knockout service that I would be proud of. Cannot recommend highly enough.
Hi BARNEY, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Kensington and Chelsea office has 397 reviews across two platforms: 246 on Google, 151 on Trustpilot (across the whole business).
Chancellors Notting Hill is rated 4.7 out of 5 across all 397 reviews, and 4.8 out of 5 on Google from 246 reviews.
Yes. In The Trusted Agent 2026 awards: Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
Chancellors Notting Hill, 15 Notting Hill Gate, Notting Hill, London, W11 3JQ, Kensington and Chelsea, W11 3JQ.