Trusted Agent profile · Jesmond, Tyne & Wear
★★★★★
408 reviews across 1 platform
18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
Part of Sarah Mains, see every office.
Sarah Mains's office in Jesmond, Tyne & Wear, at 18c Osborne Road, is rated 4.8 out of 5 across 408 reviews on 1 platform, including 408 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
5/5
GoogleWe would like to leave a review for Helen Knight from the Jesmond branch of Sarah Mains. Helen has been extremely helpful and efficient in assisting us with our recent house sale. Helen is friendly and very personable, and it has been reassuring to have had such a reliable and efficient team through Sarah Mains estate agents. Many thank!
Thank you for taking the time to leave such a great review Julie. I know that Helen will be delighted. Sarah Mains
5/5
GoogleI have been very impressed with Sarah Mains especially Lucy Flannigan in connection with my house sale
We really appreciate your review Debbie, many thanks. Sarah Mains
5/5
GoogleSold my flat with Sarah mains. From start to finish they were amazing. The initial valuation was more professional and comprehensive than any other estate agent I had spoken to. All the viewings were organised and conducted really well. The sale did take longer than expected but only due to an issue with the initial buyer. Kelly and Donna especially were spot on and managed to keep me calm throughout the process!
Many thanks for your great review Jess, Kelly and Donna are delighted with your lovely comments. Sarah Mains
5/5
GoogleAndrew Boreland was fantastic in selling my apartment. Sold promptly and kept me updated with how the sale was progressing.
Thank you for taking the time to leave this review Nathan, I really appreciate it. Andrew is delighted with your comments. Sarah Mains
5/5
GoogleElliot is worthy professionnal incredible . Thank you Elliot . Kind regards Mrs Carine Barrault
5/5
GoogleThey were great, sold my mums house in less than 2 weeks. everyone is very helpful, especially Andrew Boreland.
Many thanks for taking the time to leave a five star review Joanne and for your great comments about Andrew. Sarah Mains
5/5
GoogleThoroughly impressed with the top quality communication. Lauren was a particular credit to the team!
Many thanks for taking the time to leave a five star review, Lauren is delighted. Sarah Mains
5/5
GoogleI love the quick response whenever you send them a message or email, and we are happy for helping us get our new apartment. The customer service is beautiful. Thank you.
What a lovely review. We really so appreciate it, many thanks. Sarah Mains
5/5
GoogleWe have been really impressed with Sarah Mains Jesmond. We needed to find somewhere to live very quickly when the sale of our flat went through faster than expected and the staff, particularly Josh, have been a superstars helping us get sorted and We look forward to moving into our new place.
Thank you for your great review Kathryn, I am pleased to read that you have been impressed. Sarah Mains, Director
5/5
Google1st class service provided during what is always going to be stressful when selling your house . Susan Richardson and her staff excelled at the service provided Polite and always on the end of a phone when required . Simply a 5 star service , well done and thanks Rob and Linda
Thanks very much Rob, your five star review is very much appreciated!
5/5
GoogleVery professional and good communication in sales progression. Nice gift as an extra touch on getting the keys day
5/5
GoogleMy first time selling a house. Everyone I dealt with at Sarah Mains was friendly and knowledgeable. All costs were clearly explained and the sale went through really quickly, which was great. I would highly recommend using Sarah Mains.
5/5
GoogleSarah Mains have been a pleasure to work with. The photos and videos they did of my house were absolutely stunning, I’m so happy with how they turned out. The office is also very friendly to contact, Andrew and Donna can never do enough for me and they are both genuinely nice people, I would definitely go to sarah mains again on my next move whenever that may be. I am a little late writing this as i don’t have access to my Googlemail account and using a friends. Thanks again Sarah Mains! -Alexandra Pellegrino (not Lou Newton)
Thank you for this lovely review Alexandra. Andrew and Donna are delighted with your comments. Sarah Mains
5/5
GoogleDonna has been so helpful throughout the whole process. She is very professional and has reacted efficiently to any query we had. We couldn't recommend Sarah Mains more. Thank you
Many thanks for taking the time to leave this wonderful review for Donna. We really appreciate it Jordanna. Sarah Mains
5/5
GoogleWe had an offer on our house within 3 weeks of putting it up for sale with the Jesmond office. Amie meagan and Donna were brilliant very helpfull they could not have done more ,we would highly recommend them all.PositiveResponsiveness, Quality, Professionalism, Value
That's great to hear Jill. Thank you for your review, I know that Amie, Megan and Donna will be delighted. Sarah Mains
5/5
GoogleGreat service from start to finish, Donna was a calm guiding light through a very long and bumpy sale. Would definitely recommend.
Many thanks Philippa it was great to read your review and I know that Donna is delighted with your comments. Sarah Mains
5/5
GoogleGreat agency - we have used them twice now to find a home to rent. Susan and the team are fantastic - they have the perfect level of professionalism and friendliness. I would not hesitate to recommend to family and friends. Thanks so much for all your help Susan!
Thank you for your great review Rachael, we really appreciate it, I know Susan will be thrilled with your comments. Sarah Mains, Director
5/5
GoogleHave used Sarah Mains on more than one occasion over the years. Always go back to them because they are always professional, prompt to answer queries, offer good advice for marketing options, and kept me informed at each stage of the sale. Huge thank you on this occasion to Donna Bell at Jesmond branch for her patience and support in closing our sale.
Many thanks for this great review Karen. Donna is thrilled with your comments. Sarah Mains
5/5
GoogleAmie Lynch came out to view my property and also show me around another property. She was punctual, professional and a pleasure to deal with. Her knowledge of the area and market filled me with confidence and put me at ease straight away. Amie responds to emails quickly and has been in regular communication at each stage of the proceedings so far. I could not recommend Amie or Sarah Mains highly enough.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFantatic experience with Sarah Mains Fine & Country , Susan Richardson and her team are absolutely first class, professional in everything they do, sold our home in a matter of viewing and achieved an outstanding offer for us. Its been a pleasure from start to finnish, thank you so much.
Thank you very much for taking time to do such a fantastic review. Susan and the team will be absolutely delighted with your comments. Kind regards, Julie Knox, Customer Success.
5/5
GoogleHelen has helped me to find my first home, I couldn’t be happier with the service Helen provided throughout my search. I spoke to Helen via Email and it was like I knew her in person, after having a property de valued I began my search again for a new property Helen listened to me when I told her about my previous experience and helped me to find my new home. I couldn’t be happier, Thank you again Helen x
5/5
GoogleCould not recommend the fantastic people at Sarah Mains more!! I have sold 2 properties with them in the last 3 years and each have sold within the first 2 weeks. My current home has just been sold for which they produced first class photos and a video tour for the brochure. They have been very professional and client focused and determined to get me the best sale they could for my property. They have all worked hard to negotiate the best sale they could for me, in particular Helen Knight, who has given me sound advice and guidance when faced with the dilemma of multiple offers. Thank you so much to Helen and the rest of the team!!
5/5
GoogleThese guys Elliot & Scott were very helpful throughout the application process to let a lovely flat, definitely recommend looking there first for rental & buying, moreso than some others especially as a student.PositiveResponsiveness, Professionalism
Many thanks Henry for taking the time to write this review. I know that Scott and Elliot are delighted. Sarah Mains
5/5
GoogleThey done my documentation very quickly like with in 2 to 3 days and then i got the keys with in 4 days of the process started. Im really happy of their customer service and the commitment
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sarah Mains's Jesmond office has 408 reviews across 1 platform: 408 on Google.
Sarah Mains Jesmond is rated 4.8 out of 5 across all 408 reviews, and 4.8 out of 5 on Google from 408 reviews.
Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Gold.
Sarah Mains Jesmond, 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD.
