Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe service I received from Sara Main has been second to none. I dealt with several people, Helen Knight initially. They all did what they said they would, followed up promptly and went the extra mile.. Id highly recommend their services.
Sharon · 14 March 2019
Agent replied
Thanks very much for your five star review Sharon. Helen and the team are absolutely delighted with your comments and they were very happy to help. Please do not hesitate to get in touch if we can help you, your family or your friends in the future! Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleI would like to thank Susan Richardson for her excellent service.
Throughout my dealings with her ,she was professional,reliable and provided me with all the necessary information to assist me with my sales enquiry.I would thoroughly recommend using her expertise.
Ruth · 29 July 2019
Agent replied
Thanks very much Ruth for such a lovely review. Susan will be absolutely thrilled at your comments and recommendation! Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleProfessional, friendly service from a highly knowledgeable team. Supported us through what can be a stressful experience, keeping us informed every step of the way and giving us valuable advice. Many thanks to Susan and the team - highly recommended.
Charlotte · 29 July 2019
Agent replied
Thanks very much for such a brilliant review Charlotte. I will pass on your comments to Susan and the team. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleThis the second time i have used SMR LTD for property sale purposes. They are a truly professional team and we would not hesitate in recommending their services. Beginning with initial first visit by Amie Lynch (sales survey) moving onto Megan Adams (sales negotiator )and finally to Donna Bell (sales progression & hand-over) all three women were courteous and helpful in all areas ,they were always available and willing to address any questions we may have had, they made the selling process easy and we would just like to pass on our sincere thanks to you all it has been a pleasure to have met you all and best wishes for the future .
Steve & Sue McMullenPositiveResponsiveness, Quality, Professionalism, Value
Steve · 24 August 2021
Agent replied
Thank you for this fabulous review Steve and Sue. We really would appreciate your recommendation. Amie, Megan and Donna are thrilled with your comments.
Sarah Mains
★★★★★ 5/5
GoogleVery impressed with level of communication. We were always contacted by email,or phone to advise us of viewings or offers. We would particularly like to thank Megan Adams for her professional approach and her negotiating skills to secure us a successful outcome. We were also impressed with Amie Lynch who valued our property. Both ladies are a credit to Sarah Mains.PositiveResponsiveness, Quality, Professionalism, Value
David · 24 August 2021
★★★★★ 5/5
GoogleWe recently completed on our house move and Donna Bell at Sarah Mains was our point of contact throughout the purchase.
She was an absolute pleasure to deal with from start to finish, and made such a stressful situation, that little bit easier. She kept us informed at every stage and helped us to chase solicitors along the way. No question or problem was an issue for Donna. She always returned calls and was an excellent middle man between ourselves and our seller.
I could not recommend her enough and if we ever choose to sell, we wouldn't hesitate to use Sarah Mains to represent us.
Thank you so much!PositiveResponsiveness, Quality, Professionalism
Sara · 24 August 2021
Agent replied
That's a great review, many thanks Sara. I know that Donna is thrilled with your comments.
Sarah Mains
★★★★★ 5/5
GoogleI cannot fault the service from the Sarah Mains team. Helen has been a pleasure to speak to by telephone and email. I can’t thank her enough for getting my offer accepted, I am delighted, thank you so much.
GDL · 20 March 2019
Agent replied
It's great to know that you are delighted, thank you for your review.
Sarah Mains, Director
★★★★★ 5/5
GoogleExcellent service from start to finish, within the first two weeks of putting my flat on the market, I had more than 10 viewings amd was able to find a buyer.
Jane from sales progression was very helpful and helped with selling most of my furniture to the new buyer.
Micaela · 22 April 2024
Agent replied · 21 June 2024
Many thanks for your five star review Micaela, I really appreciate it.
Sarah Mains
★★★★★ 5/5
GoogleHelen knight
We would like to take this opportunity to express our thanks to Helen
We appreciated her good humour, kindness and care during our viewings and greatly valued her knowledge and the time she gave to us.
Pattie · 29 July 2019
Agent replied
Thanks very much Pattie for your fantastic five star review. Helen will be absolutely delighted with your feedback. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleVery good experience with my first buy. Donna has been more than perfect, very patient with me and really helpful. Very good communication from the team. Thank you very much!PositiveResponsiveness, Professionalism
Jennifer · 22 June 2021
Agent replied · 21 June 2024
I am so pleased to hear about your experience with us Jennifer, thank you for taking the time to leave your review.
Sarah Mains
★★★★★ 5/5
GoogleDonna was really helpful when we were buying our home 6 months ago. Thanks again
Vicki · 30 May 2023
Agent replied · 30 December 2023
Many thanks for your 5 star review Vicki.
Sarah Mains
★★★★★ 5/5
GoogleHelen Knight provided us with a 5 star service going the extra mile to support us with the sale of our lovely home. She is professional and personable we couldn’t recommend this agent more. Thank you Helen.
Tracy · 29 July 2019
Agent replied
Many thanks for your review Tracy. Helen will be delighted at your feedback.
Sarah Mains, Director
★★★★★ 5/5
GoogleAll the staff who have helped with the sale of our house have been enthusiastic and eager to assist. Helen Knight has been our main negotiator and has supported and advised us through the process. It is almost 30years since we last moved house and we were feeling nervous however the guidance we received was very reassuring
Thank you to Helen and all the team
Pat and Janet O'Brien
Janet · 29 July 2019
★★★★★ 5/5
GoogleSusan Richardson is an exemplary representative helping me to secure the sale of my property. She has provided a first class service and should be commended for her professional, courteous and helpful approach to her work.
Grenville · 29 July 2019
Agent replied
I am so pleased to hear that Susan has provided such a great service, many thanks for your review Grenville.
Sarah Mains, Director
★★★★★ 5/5
GoogleWe found the staff to be very professional, understanding, helpful. And Could not fault the way they handled selling our property, especially Megan she was great.
Thanks Bob AaronPositiveProfessionalism
Robert · 22 June 2021
Agent replied · 21 June 2024
Many thanks for your great review Bob. Megan is thrilled with your comments.
Sarah Mains
★★★★★ 5/5
GoogleI recently bought a property through Sarah Mains. From start to finish, Helen was extremely helpful, responding to my queries promptly and courteously. Communication was quick and easy. I’d recommend Sarah Mains and especially Helen.
June · 29 July 2019
Agent replied
Many thanks for your review June. I am so pleased to read that you would recommend Helen, I know that she will be thrilled with your comments.
Sarah Mains, Director
★★★★★ 5/5
GoogleA great agent that I have used many times. Having experienced working with other estate agents I would rate Sarah Mains above anyone else. Their initial valuation was good and sales team also very friendly and willing to help when asked to do so. If I had any problems I just had to call.
If I had to be picky and say one thing that could be improved that would be communicating developments as soon as they happen to appease anxious sellers. I found myself having to chase things up a couple of times, but to be fair I am pretty impatient!
All in all, a great team and I would definitely use their services again.
Kevin · 24 August 2020
Agent replied
Many thanks for your review Kevin and for your constructive comments. I really appreciate your feedback.
Sarah Mains
★★★★★ 5/5
GoogleA great agent that I have used many times. Having experienced working with other estate agents I would rate Sarah Mains above anyone else. Their initial valuation was good and sales team also very friendly and willing to help when asked to do so. If I had any problems I just had to call.
If I had to be picky and say one thing that could be improved that would be communicating developments as soon as they happen to appease anxious sellers. I found myself having to chase things up a couple of times, but to be fair I am pretty impatient!
All in all, a great team and I would definitely use their services again.
Kevin · 29 July 2020
Agent replied
Many thanks for your review Kevin and for your constructive comments. I really appreciate your feedback.
Sarah Mains
★★★★★ 4/5
GoogleWell located and managed property.
Chloe, Elliott and the team worked efficiently for the letting.
Highly recommended.
William · 30 December 2022
Agent replied · 30 December 2023
Many thanks for taking the time to leave your review William.
Sarah Mains
★★★★★ 5/5
GoogleAn extremely professional and friendly service, would recommend to anyone wanting to sell a house. Thank-you so much for all your help and support
Jon · 20 February 2026
★★★★★ 4/5
GoogleWell located and managed property.
Chloe, Elliott and the team worked efficiently for the letting.
Highly recommended.
William · 13 December 2022
Agent replied
Many thanks for taking the time to leave your review William.
Sarah Mains
★★★★★ 5/5
GoogleElliot has been very approachable & helpful in sorting out the place we wanted to rent.
Tedd · 31 December 2022
Agent replied
That's great, many thanks for taking the time to leave this review about Elliot.
Sarah Mains
★★★★★ 5/5
GoogleReliable and efficient service from the beginning to the end of the house selling process. Everyone that works at Sarah mains that I had contact with were professional and helpful. I can’t recommend Sarah mains highly enough and wouldn’t hesitate to use again.
Joanne · 7 June 2024
Agent replied · 21 June 2024
We really appreciate your great review and your recommendation Joanne, many thanks.
Sarah Mains
★★★★★ 5/5
GoogleGreat experience with my property purchase at the Jesmond branch of Sarah Mains Jesmond. Really professional, responsive and supportive throughout the whole process.
Akshay · 22 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
