Trusted Agent profile · Ipswich

Palmer & Partners, Suffolk reviews in Ipswich

★★★★★ Excellent

282 reviews across 1 platform

2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ

Part of Palmer & Partners, see every office.

Palmer's office in Ipswich, at 2 Nicholas Street, is rated 4.8 out of 5 across 282 reviews on 1 platform, including 282 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

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4.8 / 5

282

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Palmer, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Ipswich office, from every platform, shown as written. First names only.

5/5

Google

Lovely, friendly agent showed me round, had lots of time for me and answered all my questions.

Juju · 15 October 2025

Agent replied · 22 October 2025

Thank you for your lovely feedback! We're thrilled to hear that you had a positive experience with our agent during your viewing. It's wonderful to know that they took the time to ensure all your questions were answered and made you feel comfortable throughout the process. Your satisfaction is our top priority, and we greatly appreciate you sharing your experience. If you have any more questions or need further assistance, feel free to reach out! Best regards, The Palmer & Partners Team

5/5

Google

We were so pleased with Palmers service. All the staff we dealt with were so professional from putting the house on the market to dealing with all our problems and seeing it through to the end. We would particularly like to mention Lucy who marketed the property and Claire who kept me calm and handled everything brilliantly. A further mention to Jan, Tom and Jacob.

Bonny · 25 October 2023

Agent replied · 24 October 2024

Dear Bonny Thanks for taking the time for your lovely review, best wishes from the team.

5/5

Google

Brilliant! First class service in selling my home, extremely professional team, special thanks to Lucy Green and Claire Chapman. If I ever move again I will definitely come back to Palmer & PartnersPositiveResponsiveness, Quality, Professionalism, Value

Steve · 25 October 2021

Agent replied · 24 October 2024

Hi Steve Thanks for taking the time for your lovely review and best wishes for the future.

5/5

Google

Dawn showed me round, clearly... Very pleasant made me feel relaxed viewing the home and gave me time to look

Doreen · 1 September 2025

Agent replied · 8 September 2025

Hi Doreen, Thank you so much for taking the time to share your kind words about our team! We're thrilled to hear that you found our service to be nice and pleasant. We strive to create a welcoming and friendly environment for all our clients, and it's great to know that we've been able to achieve that for you. Thank you for choosing Palmer & Partners, and we hope to have the opportunity to help you again in the future. Best regards, The Palmer & Partners Team

5/5

Google

Actually I am very new to England and I don't how to do the process for taking house for rent, but Palmer and partners agency made me to feel very easy and comfortable during this process.Really very good service they provided for me and always responded to mails and calls .A Big Thanks to Mr Lewis Rogers who done the entire process for me .I am completely satisfied with the service and support by Palmer &Partners.

Anju · 25 October 2022

Agent replied · 24 October 2024

Dear Anju Congratulations on your move and thanks for leaving a lovely review. Best wishes from the team. 🖤🧡

5/5

Google

An absolute pleasure to deal with. Very responsive with a personal touch. Would highly recommend to anyone considering moving home.

Anne · 25 August 2025

Agent replied · 8 September 2025

Hi Anne Marie, Thank you so much for your wonderful review! We're absolutely delighted to hear that you found working with us to be a pleasure. We strive to provide a responsive and personal service to each of our clients, and it's fantastic to know we achieved that for you. Your recommendation means a great deal to us. We wish you all the best in your new home! Best regards, The Palmer & Partners Team

5/5

Google

Agent was friendly, had adequate knowledge of the area.

Toba · 21 June 2025

5/5

Google

A really helpful and friendly agent! A big thank you to Ollie for giving us an outstanding and professional service. I would defiantly recommend them as they made the process so easy!PositiveResponsiveness, Quality, Professionalism

Hannah · 25 October 2021

Agent replied · 24 October 2024

Thanks Hannah for your kind review.

5/5

Google

We had not sold a house for forty year so we were completely hands of Ollie and his colleagues. It was a new and quite concerning experience; but Ollie and all the staff who we were in contact with responded to our many queries in a competent, friendly and professional manner. We are grateful to Palmer and parters and recommend their services.

Stewart · 25 October 2023

Agent replied · 24 October 2024

Dear Stewart Congratulations on exchanging contracts and thanks for your lovely review.

5/5

Google

Ollie and the whole team at Palmer & Partners were worth every penny! Professional, proactive and kept me informed every step of the way. Highly recommended.

Patricia · 25 October 2022

Agent replied · 24 October 2024

Dear Patricia Congratulations on the exchange of contracts and best wishes for the future from the team.

5/5

Google

Palmer & Partners are a friendly and professional company, which was why I chose them out of 3 valuations. I dealt mainly with Tom Bishop during my sale, he was very supportive and nothing was too much trouble for him, he kept me fully updated by phone, responded to emails very quickly and basically kept the sale on track. I was greatly appreciative of his knowledge and assistance. Many thanks for a successful completion

Lisa · 25 October 2022

Agent replied · 24 October 2024

Dear Lisa Congratulations on the house sale and thanks for your lovely review which we really appreciate. Best wishes from the team.

5/5

Google

Dawn was very professional. On time and Had our questions answered

Chesney · 21 May 2025

5/5

Google

Great help from Dawn

Gurditt · 8 January 2026

Agent replied · 10 January 2026

Thank you so much for your review! We're delighted to hear that Dawn provided you with great help during your time with Palmer & Partners. Dawn is a valued member of our team, and it's wonderful to know that she made a positive impact on your experience with us. Thank you again for choosing Palmer & Partners and for taking the time to share your feedback with us. We're glad we could help, and we hope to have the opportunity to work with you again in the future. Best regards, The Palmer & Partners Team

5/5

Google

My partner and I are really happy with Palmer & Partners. Our agent for the purchase - Tom - was absolutely brilliant, the communication was great and he really went above and beyond to keep things moving along. We can't recommend him enough!

Kristina · 10 October 2024

Agent replied · 24 October 2024

Hi Kristina, It’s great to hear that you and your partner had such a positive experience with Palmer & Partners! It sounds like Tom was incredibly supportive and kept everything running smoothly. Going above and beyond with communication really makes all the difference during such an important process. Thanks for sharing your recommendation!

1/5

Google

Extremely unprofessional estate agents...sales staff (Chloe)decided they needed to visit the property three times to get photographs, then argue with you staff are rude including manager (Simon). This is what you get with some family run business extremely unprofessional...do yourself a favour and choose another agent that is professional and treat customers with respect before finding out the hardway.

O · 9 December 2023

Agent replied · 8 December 2024

As requested previously by Chloe we will not market a property without the full lease information and charges. I’m sorry you felt the need to terminate the call unexpectedly.

5/5

Google

Menah has been so helpful. I can’t thank her enough for her hard work and continued effort. She has taken the time and has turned an experience I was dreading into a happy event. I can't recommend them more highly.

Jade · 26 October 2019

Agent replied · 24 October 2024

Hi Jade Many thanks for your kind review and we will pass your praise on to menah.

5/5

Google

From start to finish, I found Palmer and Partners to be professional and organised. My experience was largely with Andy and Olly, but my dealings with any of the team was positive and consistent. It is clear that all the staff are well trained and committed but also take pride in their work. My calls were always returned, advice given when asked and I always felt assured that my house sale was in good hands. Thanks in particular to Olly but also Andy for the professional pictures. I would recommend Palmer & Partners.PositiveResponsiveness, Quality, Professionalism

Carolyn · 25 October 2021

Agent replied · 24 October 2024

Dear Carolyn Many thanks for your wonderful review it is greatly appreciated and thanks for using Palmer & Partners.

5/5

Google

My partner & I have recently bought our first forever home. We were dealing with Ollie at Palmer & Partners. He is amazing. Very responsive & professional. I emailed Ollie often for updates & he would respond within 10 minutes. Thank you so much for everything Ollie. :) The only thing I can fault is that the vendor should've cleared ALL of there stuff out of the property before us moving in as we now have to do a dump run.PositiveResponsiveness

Aimee · 25 October 2021

Agent replied · 24 October 2024

Dear Aimee Congratulations on your first purchase and thanks for taking the time for your lovely review. Best wishes from the team.

5/5

Google

Lewis at palmer and partners was brilliant in helping us find a property to rent. He was great at keeping us up to date and informed with all the information we needed. He was very professional when showing us around the property in person, over the phone and via email and we would highly recommend using his services.

Emma · 25 October 2023

Agent replied · 24 October 2024

Dear Emma Thanks for your lovely review really appreciated.

5/5

Google

We were very impressed with the professionalism of all the people we have dealt with. The photos were excellent and the house was advertised very quickly. The staff were completely open an honest with us and kept us informed throughout which was really appreciated as we were not living in the area at the time of the sale.

Alison · 25 October 2023

Agent replied · 24 October 2024

Thanks Alison for your lovely review greatly appreciated.

5/5

Google

Dealing with Palmers and Ollie in particularly was great. They helped what was a rather stressful experience much easier with their regular updates and method of communication. We felt Ollie cared about our progress and was invested in seeing it to a conclusion as we were. Would definitely use them again.

Bethany · 27 February 2024

Agent replied · 24 October 2024

Dear Bethany Thanks for using Palmer & Partners Suffolk and leaving us lovely feedback we really appreciate you taking the time. Best wishes from the team.

5/5

Google

Great Agent, could not fault them, they have worked so hard to sell my house and finally it got sold, it took a long time as it fell through three times but they assured me all the way along that they would sell it and not to worry. The girls kept me informed all the way along and pushed the solicitors all the time. They also got me my rental flat and even there it was a very smooth transaction and faultless all the way. Hats off to you guys! your the best.

Jane · 25 October 2020

Agent replied · 24 October 2024

Dear Jane Thanks for such a fantastic review and we are delighted to have finally get you moved. Best Wishes from the team for the future.

5/5

Google

Can't speak highly enough of Chelsey's efforts to get our property to exchange following a long and difficult negotiation. When ever there was an issue and I was unable to get information or action from the solicitors involved on all sides Chelsey immediately stepped in to try and get an answer or a resolution.

Katie · 29 November 2023

Agent replied · 24 October 2024

Dear Katie Thanks for your lovely review and best wishes for the future.

5/5

Google

Fantastic service from start to finish, Ollie has been great! We used Palmer and Partners for both purchasing and selling our home. Thanks so much!PositiveResponsiveness, Quality, Professionalism

Layla · 25 October 2021

Agent replied · 24 October 2024

Dear Layla Thanks for you lovely review and congratulations on the sale. Best wishes from the team.

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Questions about Palmer & Partners, Suffolk

Has Palmer won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer, Ipswich won Gold.

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