Trusted Agent profile · Ipswich
★★★★★
281 reviews across 1 platform
6 Princes Street, Ipswich, IP1 1QT
Connells Lettings's office in Ipswich, at 6 Princes Street, is rated 4.7 out of 5 across 281 reviews on 1 platform, including 281 Google reviews rated 4.7.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
GoogleWe have been using Connells mortgage services for over 10 years and would thoroughly recommend James Allen. James goes above and beyond his call of duty and is 100% committed to his clients. We have found James to be approachable, informative, helpful and very knowledgeable. He has secured several mortgages for us over the years and always seeks to ensure we have the best deal possible whilst clearly detailing and explaining comparable products and lenders.
5/5
GoogleGreat service and fast response to make me move into new house, thanks to Emily and Benis? I am very happy with new home. thanks Jason
Thanks Jason for your wonderful 5* review of your experience with our local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleConnells made our renting very easy. All processes were straight forward. Emily was really wonderful and Bernice. I love Connells and recommend them wholeheartedly. Kudos Team
Thank you for your terrific 5* review and recommendation Ebere. Best wishes, Lucy, Customer Relations.
1/5
GoogleI had high hopes dealing with Connells estate agents and at the start when they were showing me around a property I had Casper dealing with us and he persuaded my husband and i to leave our current mortgage broker to try their one James and all was good and communication was frequent. We went ahead and put in an offer on the property we were getting a mortgage for on condition of getting mortgage approved. It's been a week since I've heard from either of them I've then come back from a short break away to find no news on my mortgage application and that the property that we were doing all of this for has now sold STC. No one has had the courtesy to inform me of any of this. Just like any other estate agents they've got their money and now don't care about anyone else. Absolutely disgraced with how I've been treated. Never using them again. I advise against anyone else using them and that's coming from someone who works for SpicerHaart estate agents.
Thank you Alice Stock for making us aware of your experience, please do contact us via complianceresidential@connells.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleWent to connells for our first mortgage, Susan has been fantastic every step of the way. She has explained the process at each point and made it very relaxed for us.
Thanks for the wonderful 5* review Nad! Best wishes, Lucy, Customer Relations.
5/5
GoogleMiriam took such great care of us! She was incredibly informative and always available to answer any questions we had. I couldn’t recommend Connells enough, especially thanks to the outstanding support from Miriam Much love Sami & Lucy
Hello Sami & Lucy, Thank you so much for your wonderful 5* review! We're thrilled to hear that Miriam provided you with outstanding support and made your experience with Connells so positive. Your kind words mean a lot to us. Much love, Lucy, Customer Relations Team
5/5
GoogleSusan Denny is not only a fantastic mortgage advisor but also very friendly and approachable. As first time buyers we had a million questions and she supported us in every respect, throughout the whole process
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI highly recommend Connells, especially James and Callum. They provided excellent support and maintained clear communication with us throughout the mortgage process. Their patience and professionalism were particularly valuable during moments when we were indecisive.
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleJames made the process of getting a mortgage, as a first time buyer, incredibly easy. He was very professional and explained everything as clearly as possible. He was always available for any questions and even helped with other things such as negotiating with the estate agents. James came recommended to me by friends and I can highly recommend him also and will most definitely be using his services again in the future. He helped to make the whole experience less stressful.
5/5
GoogleMy wife and I have just obtained our mortgage offer via Connells with the help of James. I’m self employed and knew that obtaining a mortgage may be tricky as a result of the COVID-19 pandemic. We spoke to several brokers and James was by far the most knowledgeable and keen to help. He went over and above to secure us our offer and negotiated with the developer to ensure we didn’t lose our new build plot. Cannot recommend Connells Mortgage Services, and James in particular, highly enough.
5/5
GoogleThank you to Jimmy (Mortgage manager) and the team at Connells for providing exceptional service throughout. Both sales and rental team have been faultless. Many thanks!
Many thanks Blue Light for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBig thanks to Kacper for helping me through the process of getting the house.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleBarry has been extremely helpful with selling our home where others had failed. He has also helped us with our paperwork. Very happy with his service
5/5
GoogleJames helps me complete the process of getting a mortgage, during the whole process, it goes on smoothie. He was very professional and explained everything as clearly as possible. He was always available for any questions and even give some help with analysing the house price in local area. I will definitely recommend James to my friends who need to apply mortgage in the future.
5/5
GoogleRecently sold a property through Connells Ipswich. Calum was my point of contact who kept me updated regularly. Very helpful and professional. Sale went through smoothly. Nothing negative to say. Thank you.
Hi Chris, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleJames Allen it's the best in the city! Very fast services and professional team! I recommend Connells! 🫡🙂🙂 …
Thanks for the wonderful 5* review and recommendation David! Best wishes, Lucy, Customer Relations.
5/5
GoogleHi. I am very thankful to caeal casey. He is such a wonderful man and hardworking, too. He is really hardwork for me. I never expect that I will get a house. But caeal helped me to get that house. There were lots of problems to get that house, but he helped out. I got house. I am very thankful to connells.
5/5
GooglePleasant and smooth transition from our pervious address to our new address which leah and April were most helpful with. Both ladies are friendly, helpful and supportive with any matters and made the process that little less stressful. Having come across most estate agents whilst looking for our next property I must say that Connells came out the best for us. Top quality service from beginning to end. Affordable and professional with very friendly staff. Definitely recommend rentals with Connells. Thanks Shane.
3/5
GoogleCustomer service received from Mark was very good at the start and we were quite happy to put our flat up for sale with them. They offer a photography package for around £100 extra, which I would recommend as this definitely got us more flat viewings than our previous agent managed with standard photography (even with lockdown to contend with). As the sale/purchase process went on the communication became quite poor. We actually received more updates from the vendors agent than we did Connells which was disappointing and the main reason for the 3* rating.
5/5
GoogleI have used other agents who let me down and felt like I wasn't getting value for money, after being on the market for over a month and having to show potential buyers our home instead of the agent. However, a friend recommended Connells, we was on the market for a maximum of 2 weeks, they booked 10x the viewings I had with the other agent, they done all the viewings for us, we sold our home for asking price. I cannot praise the team at Connells highly enough for brilliant customer service, understanding, responsiveness and working late to assist me. A special mention to Ryan, he is an asset to the company. Will definitely be using Connells in the future!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAs first time buyers, our experience couldn't have been a more positive one and feel very lucky to have had amazing, helpful,professional -James Allen, me and my partner are very happy with your service. Our mortgage journey was difficult one for us😅, but with your help we made it. Thank you very much 😊. …
Thank you for taking the time to leave us your 5* review Edita! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are very happy that CONNELLS team (Barry, Mark, Gemma & Beth) helped us to locate and complete the purchase house in 2 months. On day one after viewing the house, they were professional and efficient to explain each stop. Barry was very knowledgable and guided us to complete the deal. We thank you for the entire office team for their professionalism and highly recommend this real estate company.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGood all round experience from the Ipswich office. Needed to sell my parent's house quickly to fund their nursing care. From the instruction to sell to completion was less than 4 months. Ok, so we didn't have a chain involved but the staff at Connells helped the process along and kept in touch with the solicitors for both sides to ensure all went smoothly Highly recommended. (Special thanks to Barry and Calum.)
5/5
GoogleWe recently worked with Connells as our mortgage broker. Their service we brilliant and we would have struggled without their support. James was particularly helpful in communicating with us and ensuring we had everything we need. Thoroughly recommend!PositiveResponsiveness, Quality, Professionalism
Thank you so much for taking the time to leave us a five-star review. We are so happy to hear the team helped you with great service. It's great James has been helpful If you ever require anything else from our team, we will be more than happy to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells Lettings's Ipswich office has 281 reviews across 1 platform: 281 on Google.
Connells Lettings Ipswich is rated 4.7 out of 5 across all 281 reviews, and 4.7 out of 5 on Google from 281 reviews.
Connells Lettings Ipswich, 6 Princes Street, Ipswich, IP1 1QT.
