Connells Lettings reviews

★★★★★ 1/5

Google

I can’t say I had a good experience with Connells of Ipswich. There’s always one and may be that’s me! Connells were ringing every 2 weeks to go with them so eventually I did. Barry came round and asked what I was looking to buy, this seemed promising! Barry baffled me with figures, if this, if that but I signed under his Doctor like handwriting and I still can’t read the carbon copy scribbled over existing black ink on white card but hey ho deal was done unfortunately. Board went up, I never agreed this, rang the office while the gentleman was still in my drive, took them 5 days to remove the board. First viewing was a no show, I rang the office to find out why, they never got back to me. I emailed Barry, he never got back to me, I assumed he was on leave so I emailed the office and they never got back to me. No other choice but to go I into the office, there sat Barry. I asked why I had no response from any emails, sheepishly he replied with, I’ll come round to see you to discuss this. Obviously didn’t want to discuss this in front of staff and customers. He came round and never really did tell me why he or they never replied. Moving forward we adjusted the price and more people viewed my home, mainly shown round by me! I now had a buyer, Barry recommended a solicitor which I believe is part of the Connells group I may be wrong. He told me they were reasonably priced, my advice would be to go elsewhere and keep it local. They were expensive in my opinion. Yet again I heard nothing from Barry and co. No courtesy calls, no houses to view, no nothing until the day of completion. The office rang to say congratulations on completing. My reply wasn’t so cheerful, it was a reply of congratulations when the money is my account for my hard as all you did was to take a few photos, upload them on Rightmove and take a few calls. I hope you can justify the 6K you charged me. That’s 50% more than other agents I spoke to but obviously too late to do anything about it. Choose wisely and make sure you can read Barry’s writing before proceeding with Connells and remember you can get better value for money elsewhere!

Andrew · 29 April 2024

★★★★★ 5/5

Google

Being first time buyers the process can be quite daunting! Callum has been extremely helpful throughout the whole process. Always happy to help and arrange extra viewings along with times for us to go back to the house to measure up for furniture. He’s also been helpful with contacting solicitors to get things moving. Communication has been great, always replying to emails / calls within a few hours. We highly recommend Connells!

Tayla · 20 August 2024

★★★★★ 5/5

Google

As first time renters and not having a clue what we were doing connells has made the experience and process so easy and quick, are agent Emily was brilliant making the viewing and getting the property an amazing experience, Emily really cares about everyone as well checking in on us and making sure we have everything sorted, I really recommend connells and if you get Emily it’s a bonus 😊

Mia · 30 July 2024

★★★★★ 5/5

Google

Thank you to Callum and his team for working hard to get us our dream home. We saw it on Rightmove (with Connells) so asked them to sell our house as quickly as possible… and they did not let us down: they sold our house in less than a week, whilst ensuring it was sold at a high price. It took 9 weeks from the day our house went on the market to now living our amazing new home. Callum was so helpful from start to finish - we were constantly kept updated and all calls and emails were returned promptly; we could not have been happier with the communication. Callum consistently exceeded expectations by delivering a service that was not only of the highest quality but also warm and approachable. His professionalism, attention to detail, and genuine care transformed what is often a stressful process into a smooth and positive experience. His dedication played a significant role in making the house move both efficient and enjoyable. Thank you Connells - we are over the moon!

Rebecca · 5 May 2025

★★★★★ 5/5

Google

Ashleigh was so helpful, informative & attentive from beginning to end of our house buying process. Highly recommend her & Connells Ipswich!

Courtney · 18 January 2026

★★★★★ 5/5

Google

Excellent service from Lily regarding valuation, with her time and attention to detail to provide a great service. Katy done so well with clients viewing at the property, with her friendly welcoming approach and impressed family with what a lovely young lady she was. Also thanks to Kacper for his help. The whole team were amazing. Thank you all.

Linda · 11 November 2024

★★★★★ 5/5

Google

Our mortgage broker James was brilliant Responsive, quick and honest. As an FTB with no experience buying a property in the UK, I felt he was the only one I could get an honest answer out of and the only one I felt was on my side during the process. 69/10 will definitely ask him for help next time!

Justin · 20 October 2024

★★★★★ 5/5

Google

I came to know about James Allen through their estate agent. My first attempt to get mortgage didn’t work out with another broker so I thought of using James’s service. I was so impressed the way they treated me. Him and his team just asked only the necessary documents and once I applied I started getting updates at each stages of my application. In James’s absence Sue was keeping me posted. Finally I got successful in getting mortgage. I would strongly recommend Connells and from my experience they are very straightforward.Thanks Connells

S · 28 August 2023

★★★★★ 5/5

Google

Katy showed us around a property and I was so impressed by her indepth knowledge of the property. Without even asking Katy informed us of important facts such as the loft is fully boarded with a loft ladder, that the beds were King size beds, what year the extension was built, what year the boiler was installed etc. These are facts many estate agents never know the answer to and I feel they are very important when deciding on and comparing properties. I viewed 6 properties that day, all with different agents and Katy's professionalism, knowledge and friendly, warm personality really shone through, head and shoulders above the rest!

Rachel · 2 September 2025

★★★★★ 5/5

Google

As a first time tenant, I would say that Connells made my experience stress free. They are very approachable, such brilliant customer service!! They are friendly and very helpful. I even got a moving in gift box from them 😊 it’s been a great experience so far I’d say, plus I love my new home. Special thanks to Bernice and Emily. …

Ifeolu · 28 July 2024

★★★★★ 5/5

Google

The team at Connells are always available on the phone and by email. They kept us updated regularly while our house was on the market and gave good advice when needed. While we weren't successful selling our house at this time, that is not a reflection of the services provided by Connells and we would not hesitate to use them in the future. Special mention to Callum who was especially friendly and approachable.

Caileigh · 1 December 2023

★★★★★ 5/5

Google

Emily and her colleague Benice were extremely helpful and swift in doing everything for us. They should keep the good work and l indeed do not hesitate to recommend anyone to use Connells Ipswich as a tenant. Emily was very helpful from the onset until the last day. She connected us with all other service providers on time to make our tenacy period a stress free one

Gloria · 30 March 2024

★★★★★ 5/5

Google

I didn’t end up purchasing through Connells, but I began my property search with the help of Lily and Callum, who were both extremely knowledgeable and helpful. They guided me through the process and introduced me to James, the mortgage advisor, who has made buying feel stress-free and reassured me that I’ve got a mortgage deal that suits me. All of the team are very friendly and always happy to help. I would highly recommend Connells!

Teagan · 2 September 2025

★★★★★ 5/5

Google

After initially being very worried about the whole mortgage process. James very quickly help change that. Over the past 8/9 months James has supported us all the way up until we received are Mortage offer and is continuing to support us with all the solicitors bits and insurances needed. I would recommend James and Connells million times over. I couldn’t of asked for more from a Mortage advisor.

Jack · 1 December 2023

★★★★★ 5/5

Google

Kacper was very friendly and helpful. Everything was perfect!

Laurella · 11 January 2026

★★★★★ 5/5

Google

My partner and I had a viewing today with Katie and I couldn't recommend her enough. She was extremely friendly, kind, organised, and very knowledgable about the property. She made it a very pleasant experience and I would love to work with her again. Thanks Katie!

Izzy · 17 October 2024

★★★★★ 5/5

Google

Lily and the team managed to find me a cash buyer for my flat within a week of it going live on rightmove. The buyer was the first to view the property so I am extremely happy with the outcome and would recommend Connells.

Dan · 17 October 2024

★★★★★ 5/5

Google

I cannot recommend Connells enough. Every single member of the team whom I spoke with were incredibly helpful, friendly and knowledgeable. Communication is clear throughout the whole process and the team make it such an easy experience. A special mention to Lily and Barry, you're both a delight to work with. You must use Connells when buying or selling your property!

Kate · 1 December 2023

★★★★★ 5/5

Google

I had a great experience with Connells - Ipswich while purchasing my first property. As a first-time buyer, the process felt overwhelming at times, but the team were consistently professional, responsive, and supportive from start to finish and they were very helpful.

Avelon · 2 April 2026

★★★★★ 5/5

Google

Connells have been great especially James. He has been phenomenal and guided us from the start. Without him we wouldn’t have been able to get where we are today. He is extremely talented and knows his information. Any queries we had he answered within minutes. We are extremely grateful to have met James and secured our mortgage. Thanks James!

Tyler · 1 December 2023

★★★★★ 5/5

Google

My husband and I have used James Allen at Connells for our mortgage and highly recommend. We worked with James when we bought the house 5 years ago and are working with him now to re-mortgage. He is very knowledgeable and really helpful. James has guided us through the process, answering our questions when we had them and we highly recommend.

Louise · 28 August 2023

★★★★★ 4/5

Google

We had a great experience with Connells especially with Emily. We had some hiccups and she helped us going through it. This was our first time my partner and I renting a place together and Emily was more than helpful.

Tia · 3 October 2024

★★★★★ 5/5

Google

Connells are a company you can trust 100% to go the extra mile for you. The professionalism of Emily and Benice was outstanding. Not mentioning several other agencies that do not, but Connells respond quickly to phone and email communications. If you want to be in safe, reliable. knowledgeable hands choose Connells.

Darryn · 29 February 2024

★★★★★ 5/5

Google

Thank you very much, Connells and Kacper in particular for greeting me to the town and showing around the properties. Kacper was very professional and friendly and warm at the same time. He walks that extra mile for the client and I loved his cheerful yet calm approach. Thank you so much for the brochures too ! :)

Irina · 28 August 2023