Every review we hold for the Ingleby Barwick office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service from various staff at M Poole. Especially recommend Oliver Anderson who helped me to find new tenants for my rental property and kept me well informed at each stage of the process. Thank you!
Christine · 23 August 2025
Agent replied · 24 March 2026
Thank you so much, Christine, for your kind words and 5-star review. We’re delighted to hear that you had such a positive experience with our team, and especially with Oliver. Keeping our clients informed and supported throughout the process is very important to us, so it’s great to know we delivered this for you. We truly appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleAlia is a very passionate estate agent. She managed the sale of my house with great professionalism and tact. Being able to rely on her knowledge and expertise in addition to her dedication allowed for the process of selling my house to be completed smoothly.
Iryna · 14 May 2025
Agent replied · 14 May 2026
It was a pleasure to work with you. Enjoy your new home!
Warm regards,
Alia
★★★★★ 5/5
GoogleHighly recommend! We bought our dream home through Curchords Shepperton! Both Sally and Owen were so helpful and very supportive during what can be very stressful process. From start to finish they always went above and beyond. Five Star Service! Thanks guys!
Sam · 16 June 2025
Agent replied · 16 June 2026
Thank you so much for taking the time to provide us with such a glowing review and your kind words, which I have passed onto Sally and my team.
We are all delighted that you got your dream home (eventually) and wish you every happiness for many years to come.
Kind regards
Owen Miles
Partner
★★★★★ 5/5
TrustpilotHelen has been extremely helpful
Helen has been extremely helpful, even my silly questions were answered with professionalism. It’s stressful buying and selling at the same time but if I need any advice Helen has been very supportive.
Mary · 16 June 2026
★★★★★ 5/5
TrustpilotSophie was extremely pleasant
Sophie was extremely pleasant, professional and proactive.
It was nice to talk to someone who was friendly and personal. Particularly as I am someone who finds this process very nerve wracking!
Thank you Sophie x
Jen · 1 June 2026
★★★★★ 5/5
GoogleThankyou Kelly for your hard work and diligence in helping me through a difficult period with regard to my flats. It is with some trepidation that I prepare for the nonsensical new legislation that will affect renters adversely thru fewer properties and higher rents but it is good that you will be on my side
Ian · 3 May 2026
Agent replied · 24 May 2026
Thank you Ian for your kind words. I’m glad I could support you through a difficult period, and we will continue to monitor the new legislation and its likely impact so I can advise and protect your interests. Please rest assured I will be on your side and available to help as things develop.
★★★★★ 4/5
TrustpilotGreat service
We went with Michael Poole as have previously dealt with them in the past and have family recommendations. They have been so helpful. Roberta has been a calming voice on the end of the phone and when things seemed to be getting quite stressful as house moves can do, David was contactable and on hand to advise and guide on next steps. Although we sold our property with Michael Poole they helped us a lot with our onward purchase and we were able to get into our new home just before the stamp duty deadline!
Thank you to all
Kate · 31 March 2025
★★★★★ 5/5
TrustpilotSarah is always helpful and…
Sarah is always helpful and professional, as are all staff that I have dealt with at Michael Poole.
Emails are always answered promptly and their coordinated approach when managing my lettings makes it run smoothly…
Andrea · 26 May 2026
★★★★★ 5/5
TrustpilotExcellent service from Tracey and her…
Excellent service from Tracey and her team. They went above and beyond taking care of the sale of my late brothers property.
They kept me updated with dates and times regarding viewings and subsequent buyers responses.
I would highly recommend Pooles as an agent for selling your property.
Keith · 2 February 2026
★★★★★ 5/5
GoogleMoving is always stressful and you can't always know what to expect exactly.
However, we have been super lucky to have Shelley to assest and help us today.
She has been truly remarkable, went above and beyond to help us with the initial practical issues on our first day in the new property.
I wish there was a person like Shelley at every end of a costumer service line.
She has been amazing!
Mona · 31 May 2025
★★★★★ 5/5
GoogleI have been delighted with the service provided by Stow Borhers. They have been extremely helpful and professional but in particular Silvio in the South Woodford office has been extremely helpful and efficient 🎉 …
Hannah · 9 May 2026
★★★★★ 5/5
GoogleExcellent service from start to finish. Great communication throughout. Special thanks to Dave who showed us round the property and was so helpful and informative and very professional. Also Helen always helpful nothing too much trouble. Would highly recommend .
Christine · 30 May 2025
Agent replied · 30 May 2026
Thank you for your lovely words. We hope you soon get settled in to your new home.
★★★★★ 1/5
GoogleThis agency, specifically Zoe, has been nothing short of appalling. It’s shocking to see somebody who is in a managerial role act so unprofessional and inappropriately and a continuous basis.
Zoe is constantly rude, unhelpful and difficult to deal with.
Avoid this agency if you expect fair treatment, basic courtesy, or even the minimum level of customer service.
What a truly disgraceful experience.
Matty · 4 September 2025
★★★★★ 5/5
TrustpilotMichael Poole have done a great job…
Michael Poole have done a great job helping us through our purchase which was difficult due to probate.
Stacey Holmes was excellent.
Rob · 7 August 2026
★★★★★ 5/5
GoogleLovely lady called Eda from SW office showed me around a flat last Friday. Really helpful, professional & friendly. (Always helps)!
Thank you & really grateful for the promise of letting me know if anything else comes up in my price range.
Miriam · 9 July 2026
Agent replied · 9 August 2026
Hello Miriam,
Thank you so much for the lovely review!
It's great to hear that Eda has been taking care of you. We will indeed keep you updated with new listings and hope to find you the perfect property soon.
Take care.
Tony
Branch Manager
★★★★★ 5/5
GooglePaul has been brilliant to work with and we 100% recommend him.
We got over three valuations and were toying with using a few estate agents from Battle but after meeting with Paul we were at ease.
His friendly approachable no pressure manner made us feel comfortable straight away.
He already had contacts interested in our house and as soon as we agreed to work together he created a WhatsApp group so we could communicate regularly.
He was contactable outside of normal estate agent working hours which was unique and a brilliant touch.
We kept in constant communication throughout and our house was sold on the first viewing!
Do not hesitate to use Paul he gives a personal touch that no other agent can compare to.
Gina · 8 June 2023
Agent replied · 8 June 2026
Wow. Thank you so much Gina for your incredibly kind words and positive review, very much appreciated and an absolute pleasure to act for you and Richard.
★★★★★ 5/5
GoogleWe should have written this review 9 months ago but it's been busy! Paul is great, he really strives to give you personal, consistent and regular contact with weekly updates (even in weeks where nothing happens!). He is always available and very responsive and he puts in a LOT of work to get your purchase or sale over the line. We're extremely grateful to you Paul for getting us our beautiful new home, and selling the old one! Highly recommend.
Alison · 8 June 2023
Agent replied · 8 June 2026
Hi Alison, thank you for your review. It was a real pleasure to act for your sale and assist in the purchase. I hope the family is settling in :)
★★★★★ 5/5
GoogleAt the time when I was searching for a new home last year, prices were escalating rapidly and competition with buys was extreme. Paul was the first Estate Agent who took time and made me feel at ease. His approachable manner reassured me straight away and I trusted his instincts and advice. He know the vendor as well, which really helped in the final negotiations and sale.
I’d go to Paul again in the future if I move again and would highly recommend his service.
Matt · 8 June 2023
Agent replied · 8 June 2026
Hi Matt, thank you very much for your review and it is a great feeling to know you felt ease with the purchase, it was a pleasure to assist
★★★★★ 5/5
GoogleHelen Hadwin and her team were prompt to deal with any issues, and gave excellent advice about pricing. We sold our property very quickly in a village that has a lot of properties that are not moving. Thank you
Bert · 30 May 2025
Agent replied · 30 May 2026
Thank you for your kind review.
Best Wishes
Hackney & Leigh Grange
★★★★★ 5/5
TrustpilotWe couldn’t thank Oliver Anderson enough
We couldn’t thank Oliver Anderson at the Ingleby Barwick branch enough he made the transition from enquiry about the property to moving in to the property so simple. We would definitely recommend Michael Poole these guys are excellent 👍
Lee · 30 March 2026
★★★★★ 5/5
GoogleSukhy is one of the friendliest and honest estate agents I’ve ever dealt with. She’s thorough, knowledgeable and works at her hardest to find the best listings that suit your needs. It was an absolute pleasure meeting her. Highly recommend!
Jim · 17 May 2025
Agent replied · 17 May 2026
Thank you Jim, it really was a pleasure to meet you and look forward to working with you in the near future.
★★★★★ 5/5
GoogleWe had excellent service from Abigail and her team at the Leckhampton branch. They were highly professional, achieved an outstanding sale, and were lovely people to deal with. Highly recommended.
Tim · 2 September 2025
Agent replied · 2 July 2026
Thank you Tim - very much appreciated and with very best wishes .
All the best
Gavin Wallace
MD Residential
★★★★★ 5/5
GoogleMichael Poole have been incredible from start to finish in selling my property.
They have communicated regularly and have been supportive in every phone call made.
I really appreciate them helping me through a really difficult process. Both girls have been amazing but especially Stacey. She went the extra mile for me. Thanks again girls x
Bethany · 8 October 2024
Agent replied · 23 August 2024
The Ingleby team is so happy to have helped Bethany! Thank you for taking the time to leave some feedback.
★★★★★ 4/5
GoogleStarted the process in October 2025. Communication has been intermittent and progress has been much slower than I would have expected.
I’m trying to remain patient and optimistic, but after several months my confidence in the process is beginning to fade.
Anthony · 9 July 2026
Agent replied · 9 August 2026
Hi Anthony,
Thank you for taking the time to leave your feedback. I'm sorry to hear that you've felt frustrated by the pace of the transaction and the level of communication you've experienced.
I have tried to identify you from your review, but unfortunately I haven't been able to. So, I would really appreciate it if you could get in touch with me directly as I welcome the opportunity to discuss your experience, understand what has happened and see what I can do personally to speed matters up!
I look forward to hearing from you.
Tony
Branch Manager
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