Michael Poole Ingleby Barwick reviews

★★★★★ 3/5

Trustpilot

Disappointed

I have Been renting through MP for 9+ years but I had to leave due to LL selling, I’ve had no trouble with MP up until I was leaving, I had no contact or help from anybody after the sect 21 to help me find anything new?, eventually after finding a new property to rent I had issues with them delaying my reference despite not missing a payment in 9 years!! I’m glad I cancelled my Standing order as I was billed for the month after my tenancy ended as they had failed to update Melanie in accounts that I had gone. I received no apology, just a standard response “system hadn’t been updated” -I left my flat in great condition and it’s 3 weeks before I get my deposit back , I can afford it but how are people supposed to pay a deposit whilst waiting repayment of another. Not good enough.i was thinking about 4 stars however decided on 3, when you can spend an lifetime in building a legacy up but it takes one stupid mistake in letting it fail! Shame

Steve · 9 May 2026

★★★★★ 5/5

Google

Worked with Jack Johnson at Michael Poole Ingleby Barwick on a property purchase. He did a great job of keeping everything moving through what became a longer than expected process. Would recommend him!

Nick · 30 April 2026

★★★★★ 5/5

Google

I’ve dealt with multiple agencies during my house hunt. From the very beginning Andrea has been excellent in her communication and always professional. Thankfully we found the one. If I was to ever sell my new house I know where to go!

Chris · 23 March 2025

★★★★★ 5/5

Google

We have just completed our purchase of a property and I honestly can not thank the staff at Williams enough for their help, support and just overall loveliness throughout the whole process. Beth showed us round and has been fantastic throughout and Gemma has gone above and beyond for us, pushing the process along, recommending contractors and just being so helpful and amazing! Really can not recommend highly enough whether you are purchasing or selling, I am sure they will be the best!

Liz · 4 May 2026

★★★★★ 5/5

Google

I have bought and sold many properties over the years and I would just like to say William's estate agents are the best in the business, professional, courteous and go above and beyond the norm. Karen and the whole team worked tirelessly in securing the purchase. Great communication always and would recommend this firm again and again if selling or buying. Too many agents sit back and let it happen naturally, this agency pushes for results. Can't recommend them enough. 10 star .

Keith · 4 May 2026

★★★★★ 5/5

Google

Brad was excellent during the purchase of our house. He kept us well informed and was easy to get in touch with when necessary. It was a long process; Brad was realistic but positive throughout!

Frankie · 14 June 2025

★★★★★ 5/5

Trustpilot

We viewed a property that was for sale…

We viewed a property that was for sale with Micheal Poole on December 30th 2025 and made an offer via email on the 30th. Although the office was closed on the 31st the office manager rang me from home. The offer was accepted. Though out the whole process Marian Gilhooly constantly kept in touch with updates. She was supportive, encouraging when things slowed down and incredibly helpful and professional. I don’t think that anything was too much trouble for her , she simply could not do enough for us. We are looking forward to receiving the keys to our new home next week and also looking forward to seeing Marian again.

Kathleen · 30 April 2026

★★★★★ 5/5

Trustpilot

Buying a house with Michael Poole has…

Buying a house with Michael Poole has been brilliant Sophie has been great always willing to help whenever needed, very attentive to all my questions also very friendly manner would recommend totally 🙂 super star ⭐ to you Sophie

MRSJULIESMITH · 27 February 2026

★★★★★ 5/5

Google

Paul is an excellent estate agent, patient and professional and chases up slow moving conveyancers, and has a great knowledge of building regulations and requirements. It was an absolute pleasure to work with him.

Frederick · 8 June 2025

★★★★★ 5/5

Google

Working with Pierce was great! He was so genuine and real in his advice. Would definitely be my go to the next time I need to rent/ buy a place.

Sara · 23 July 2025

★★★★★ 5/5

Google

Our experience with Abby was fantastic. She is kind, comprehensive, quick to respond and honest. She has been a great support throughout our recent house purchase.

Harriet · 2 September 2025

★★★★★ 5/5

Google

Gavin and the team sold our house for us, they provided us with great communication and information every step of the way, from chasing solicitors and speaking to other agents. Amazing work thanks guys

Jamie · 5 June 2025

★★★★★ 5/5

Google

We had a viewing with Eda and she is very kind, nice and professional. She is very knowledgeable on asking our questions such as extension possibilities and others. The brunch staff are very friendly and quick responding.

Genie · 9 July 2026

★★★★★ 5/5

Google

Cannot recommend enough. Zoe was an absolute godsend and was so helpful in what was a difficult experience for me. She was helpful, kind and supported me through the entire thing, the entire team were wonderful but Zoe really went that extra mile just in terms of empathy and feeling like you’re actually being listened to by another human being in a not so nice situation!

Jade · 4 June 2025

★★★★★ 5/5

Google

Really pleased with how Michael Poole Ingleby Barwick handled the sale of my property, Leanne and Jack were brilliant through out couldn’t of asked anything more.

Stephen · 23 August 2025

★★★★★ 5/5

Trustpilot

Valuation

We have recently had a valuation and subsequently listed our property for sale, following the service we received from Jack. Whilst we could have used a cheaper agent, we felt the service and professionalism from Jack was exceptional, he was very knowledgeable and answered all questions relating to the selling process. The listing process was very efficient, and we hope to see prospective buyers soon.

Z · 4 June 2025

★★★★★ 5/5

Google

Both Jo And Jack were very attentive during the process of selling my late mother's property. They met twice at the property to consider different strategies for obtaining a sale in which has proved to be a tricky 12 months for house buying. Jack has liaised closely with myself and provided timely updates about prospective purchasers.

Jane · 15 July 2024

★★★★★ 5/5

Google

Well I’ve dealt with a fair few estate agents over the years and have been left disappointed and largely very frustrated. Working with Paul has been the complete opposite experience. Proactive, personable and helpful from the start through to completion. A totally refreshing change and I can’t recommend his services highly enough. I wouldn’t hesitate to recommend him.

Kristian · 8 June 2024

★★★★★ 2/5

Google

This review is about the lettings team specifically - sales team are fine which is why I gave 2 stars... regarding the lettings team - Was great when George potter was running it as he really made an effort with clients and communication was amazing.- since he left it has gone down hill... communication is poor. they seem to always be in meetings when you call. when you email them the replies are not prompt and often not informative. I don't usually send bad reviews as i think if you don't have something nice to say don't say it. but for those looking to rent in Croydon steer clear

Dipal · 13 June 2025

★★★★★ 5/5

Google

I would like to thank the Grange Office for all their hard work in getting my sale and purchase through to an exchange. Their help has been fabulous. Helen has been especially helpful.

Pam · 30 May 2025

★★★★★ 5/5

Google

Clint stood out from the start, bringing facts, data, and local insight to justify the valuation. While other estate agents suggested lower valuations to protect their stats, Clint gave us a true market value and was confident he could achieve it, and he did. After just two open days, the house was sold. His proactive marketing, honest communication, and single point of contact made the whole process stress-free. He even supported us with our onward purchase, helping us understand what to look for and how to make a fair offer. We’ll continue to recommend him without hesitation.

Antoinette · 9 June 2025

★★★★★ 5/5

Google

I have given Ashton Stripp 5 stars and they deserve every one of them. Paul and Bella have been professional and responsive throughout the sale of my mothers house. When I first asked Paul to value the house I was very clear with him that my previous experience of buying and selling houses left me disappointed, distrusting and bewildered in the integrity of estate agents. He asked for an opportunity to prove me wrong and he and Bella absolutely proved me wrong in my assumptions. They have both kept me fully informed of progress, given honest advise when I needed it and have not left me questioning their integrity once throughout the process. Their manner and responsiveness has been top notch and would recommend them without question.

Christine · 8 June 2025

★★★★★ 4/5

Google

Our sales manager was very efficient and helpful and always there when needed.yes Jack was very efficient and helpful, but also was Hannah, Jack was a little lucky to come on board at the time of our purchasers, but he also was very helpful in securing the bungalow we are purchasing from your Greasby office.

John · 15 July 2024

★★★★★ 5/5

Google

Staff polite helpful and very accommodating thank you to Jack and Leanne

Pamela · 23 December 2025