Every review we hold for the Ingleby Barwick office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookTerrible estate agents. They are rude when they speak to you on the phone. They charged us for fast tracking our checks and we were last in the chain to get them back, took even longer than the standard time. Never got an apology. They do very little to actually help sell your house, there only solution is to just keep lowering the price. We asked for our house to be featured on their social media page relentlessly, to spark interest page and they couldn't be bothered. We were ignored from start to finish.
Selma · 25 May 2021
★★★★★ 5/5
GoogleThanks very much to Ed and Amy at the Prenton office for all their help in finding a buyer for my house. Great service and I appreciated the regular updates.
Sophie · 15 July 2023
Agent replied · 15 July 2026
Hi Sophie, thank you very much for taking the time to share your experience with us! We are very lucky to have such a great team in Prenton and we are glad they could assist you with the sale of your home.
★★★★★ 5/5
GoogleI bought my house via this agent 11 years ago. Based on my past excellent experience, when I decided to put the house on the market, I didn't hesitate to give Michael Poole a call. The valuation was higher than my expectation and the final …
Donghui · 3 October 2021
Agent replied
We loved reading this, Donghui. Thank you so much for taking the time to leave us this review - it really means a lot!
★★★★★ 5/5
GooglePerfect agency for the job , really helpful making the whole process smooth and stress free
Dr.Raunaq · 22 May 2024
Agent replied · 6 February 2024
Thank you! We're happy to have helped. Thanks for taking the time to leave us some feedback
★★★★★ 5/5
GoogleMary very helpful, my email stopped receiving reports and Mary called me to let me know.
Been a customer for many years now.
Steven · 22 May 2025
★★★★★ 5/5
GoogleFantastic service - within 2 weeks I have an agreed sale. Thank you to both Ashleigh & Ed for excellent service and being available when I called your office.
David · 15 July 2023
Agent replied · 15 July 2026
Amazing news David! Congratulations on agreeing your sale! We are super happy we could make this happen so quickly!
★★★★★ 5/5
GoogleI had a great experience thanks to amira. She was extremely helpful & answered all my questions. Her service was excellent!
Alsev · 31 May 2025
★★★★★ 1/5
GoogleAbsoloutely disgusted and dissapointed in Michael Poole ingleby barwick to continue selling a property on behalf of someone who accepts an offer and then rejects it later on.
In short. I placed an offer on a house which was accepted. I had asked Michael poole to remove the property from the market and list it as sold STC. They spoke to the "vendor" who had said no. They were not willing to do that. "alarm bells" started ringing but I continued in good faith to be patient. Michael Poole give me some bs reason as to why they believe the owner had not agreed to the listing being removed but we all know the real reason.
After listing our home for sale. We recieved a call from Michael poole stating how the vendor wishes to remove it from the market because they couldn't find anywhere within their budget. However, after further communication with Michael poole they have stated to me
"The vendor have since asked me to keep the property on the market but have said that they need well in excess of the asking price". Well why did they mess me around and accept my offer. Why not just state on the listing what they genuinly wanted.
I genuinely cannot believe Michael poole is STILL willing to sell a property on behalf of someone who agrees a price in writing and then just pulls it away because they want more money. Disgusting. I have a number of various properties around the North East and can promise you now I will NEVER do business with Michael poole again.
Kris · 11 December 2020
★★★★★ 5/5
GoogleThe process of buying my first house has been one of the most stressful things I have ever done, but the whole process was made so much easier with Michael Poole. Not only were they extremely responsive to any queries/questions I had, they …
Nick · 3 October 2021
Agent replied
Thank you so much, Nick! This is lovely to read. We appreciate you taking the time to leave this for us.
★★★★★ 5/5
GoogleAn excellent sales process.
Hywel · 20 November 2025
★★★★★ 5/5
GoogleStacey and leane in Ingleby barwick office are Very professional and efficient and friendly
UK · 22 May 2024
Agent replied · 22 October 2024
Thank you so much! This bit of feedback means a lot to the team.
★★★★★ 1/5
GoogleTelephonist very rude and would not put me through to the accounts dept. No help. Rang her twice and she cut me off.
Would not do business with an office that employed rude staff
Will contact her employer about this. Bad image for the public
Geraldine.ruth · 9 June 2024
★★★★★ 5/5
GoogleVery pleased with the way Paul handled my sale, he certainly goes above and beyond the usual 9-5, is always available to discuss any matters that arise and provides updates at every little step of the way. Many thanks!
Tony · 8 June 2022
Agent replied · 8 June 2026
Thank you Tony for your review, It is much appreciated and it was a pleasure to work with you
★★★★★ 5/5
GoogleVery helpful and efficient. Good communication throughout the process of selling our house.
Clair · 5 June 2024
Agent replied · 5 June 2026
Thank you for your kind words, Clair. We are delighted that you found us helpful and that our communication was satisfactory during the sale of your property. It was a pleasure to work with you.
★★★★★ 5/5
GoogleI don’t normally leave reviews as individual’s experiences are never the same, however I feel compelled to leave a review here after the great advice I received from Stacey with regards to purchasing a property. …
150gardner · 3 October 2022
Agent replied
This is a lovely piece of feedback, thank you so much for taking your time to write this!
★★★★★ 5/5
GoogleReally helpful staff which kept us informed during the process.
Nais · 24 July 2024
Agent replied · 23 August 2024
Thank you, Nais H., for your positive feedback! We’re glad our staff could assist you and keep you informed. If you have any further questions or need additional support, feel free to reach out. 😊👍 …
★★★★★ 5/5
GoogleExcellent customer service and commitment in selling our property for us.
Charlotte · 2 July 2024
Agent replied · 2 July 2026
So pleased Charlotte that all went well - it was our pleasure to help look after you and your move.
★★★★★ 5/5
TrustpilotGreat experience and would definitely…
Great experience and would definitely recommend the team at a Michael Poole’s in Ingleby
Jeb · 28 July 2025
★★★★★ 5/5
GoogleExcellent service used em for 25 years enough said
Adrian · 18 September 2025
★★★★★ 1/5
GoogleVery disrespectful. They confirmed the viewing and did not turn up and did not notify in advance. Very unprofessional.
G · 31 May 2025
★★★★★ 4/5
GoogleStacey and Carolyne chased related sales in the chain nearly every day for an update, as there had been previous delays down the chain, both Stacey and Carolyne done all they could to prevent any further delays from happening. They gave …
Michelle · 3 October 2021
Agent replied
This was lovely to read, Michelle. Thank you so much. Is there anyway we could have made this a 5 star service for you?
★★★★★ 5/5
GoogleWhere do I start, we had 2 estate agents value our property, Darren from MP did his pitch, was at the property for over 30mins,the other estate agent around 15mins. Darren promoted his firm whereas the other estate decide to be …
Sharon · 3 October 2021
Agent replied
Thank you so much, Sharon. Reviews like this are the reason we love doing what we do.
★★★★★ 1/5
TrustpilotLittle Trust for this Agent
As a purchaser I was lead to believe the seller had a strict deadline after which they wouldn't sell. The agent harassed us with daily calls and emails and we worked in good faith and quite hard to make sure we were ready. When our solicitor informed the other party with the required 3 days notice, it transpired that the seller's solicitor had not been made aware of this "deadline" and as a consequence wasn't prepared for the transaction. Turned out that the seller was fine with completing after the deadline and we still bought the house. This was either a huge failure in communication between the agent and her client or at the worst an intentional deceit to sell faster. I was purchasing other properties with this branch and I stopped answering their calls, we communicated through the solicitor and completed fine without the agent interference.
Martin · 24 April 2020
★★★★★ 1/5
TrustpilotLittle Trust for this Agent
As a purchaser I was lead to believe the seller had a strict deadline after which they wouldn't sell. The agent harassed us with daily calls and emails and we worked in good faith and quite hard to make sure we were ready. When our solicitor informed the other party with the required 3 days notice, it transpired that the seller's solicitor had not been made aware of this "deadline" and as a consequence wasn't prepared for the transaction. Turned out that the seller was fine with completing after the deadline and we still bought the house. This was either a huge failure in communication between the agent and her client or at the worst an intentional deceit to sell faster. I was purchasing other properties with this branch and I stopped answering their calls, we communicated through the solicitor and completed fine without the agent interference.
Martin · 24 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
