Trusted Agent profile · Ingleby Barwick · North Yorkshire
Verified
★★★★★
1,268 reviews across 4 platforms
Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
Part of Michael Poole, see every office.
Michael Poole's office in Ingleby Barwick, North Yorkshire, at Myton Park, is rated 4.7 out of 5 across 1,268 reviews on four platforms, including 981 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
981
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
5
Reviews on The Trusted Agent
This office
240
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Huge thank you to the team for the service that I received in connection with the sale and purchase of our new home. The communication and customer service was ...Read all 3 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read the review from buyers
Michael Poole Estate Agents have had their prominent branch based at the Myton Park shops for many years now and have handled the sale and rental of literally thousands of properties in that time. They have a very experienced team handling the sale of homes ranging from apartments under £100,000 to large executive properties around £600,000.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ingleby Barwick office, from every platform, shown as written. First names only.
5/5
GoogleMy brother & I are really pleased with the professionalism of stacey & Leanne They have kept us to date we would definitely use there services again thankyou to you both .
Thank you, Janet. We appreciate the time you took to leave such lovely feedback for us :)
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Kept me informed and answered any questions I had. I would highly recommend them.
5/5
GoogleAmazing service, we needed some guidance on social media platforms, and an insight into online marketing. Atish and his team were on hand to give us amazing advice, tips and knowledge for us to branch out online. Highly recommended.
5/5
GoogleRebecca is an amazing letting manager. She cares about tenants and try to help us during all process. Highly recommend her for letting your new house! One day on a dream world all estate agents will be like her!
5/5
GoogleEIG offer an invaluable service with very welcome personal customer service - MARY IS SAINTLY!
5/5
GoogleTheir communication, kept this purchase going. They were proactive and so helpful, before and after the purchase was completed.
Thank you, Jane! We're happy to have helped. Thanks for taking the time to leave us some feedback.
1/5
TrustpilotBad experience!
I rented a furnished apartment through Michael Poole and it has been a really disappointing experience. The apartment was extremely dirty when I moved in (despite that wasn't reported on the inventory check), a wardrobe door was hanging broken and almost fell on me few times, multiple bulbs (including in the shower) were not working, a chair was broken too. Those problems should have been sorted before my move in, considering they knew about my moving a month before I got the keys.I had to change the bulbs and to fix wardrobe and chair by myself, because being lockdown they couldn't send anyone for a long while, and despite not “emergencies” I needed those things to be fixed, but none refund me for those jobs.When I left the apartment it has been told they would keep part of the deposit to put back in the original place old, dirty and rusty items I have moved in a cupboard because they were just taking storage space...of course everything I fixed/changed and the deep cleaning I had to do when I moved in it hasn't been even consider to refund me.I really would suggest anyone who is thinking to go through this agency to think twice, they are really unprofessional, if they act so poorly on letting I can not imagine the problems you could have during sales.
5/5
GoogleExcellent service and support throughout...a very good result
1/5
FacebookTried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.
This is the comment back from the branch
5/5
GoogleVery honest and fair, Lovely staff, always helpful every step of the way.
5/5
GoogleAbsolutely love the system, I always have a tab open on my PC and mobile. Mary demonstrated the system and answered all questions when I was signing up and follows up weekly to see if I have any questions. The information is pure gold and saves time when buying and selling in Auction., I have never had this much in the pipeline. Thank you EIG
5/5
GoogleHighly professional and responsive service with approachable staff who successfully helped us find our next home!
Thank you Kelsey - we really appreciate your feedback , delighted we were able to help! Regards Phillip Bishop
5/5
GoogleWhen my wife and I decided to put our house on the market last summer we contacted various local agents. We met with Darren initially and he was great. We felt he genuinely loved our house so the decision of which agent to go with was easy. …
Hi James, we really appreciate your kind comment!
5/5
GoogleLeanne and Stacey absolutely amazing! Answer every question and every call! Brilliant service so friendly and warm would highly highly recommend!
Thank you for taking the time to write such a lovely review, Rachel. This means so much to us!
5/5
GoogleI cannot recommend Michael Poole enough. I have just completed a long, complicated house sale and Stacey and Leanne have gone above and beyond to support throughout. …
Thank you so much Katherine for taking the time to write such a lovely piece of feedback! It means a lot to us.
5/5
GoogleI have had a number of interactions with Stacey Holmes and have found her to be enthusiastic and professional. Stacey gives the impression that nothing is a problem and i feel she puts her clients first. I look forward to our future dealings.
Thank you, Paul! We are so glad to hear helpful Stacey has been to you, we appreciate the kind words.
5/5
GoogleGreat service, great product, will and have recommended! Also I have to mentioned that Mary has been extremely helpful and informative regarding how to navigate the website.
5/5
GoogleIt has been a pleasure getting my flat from the team, very professional and efficient....
Thanks and best wishes Samantha
5/5
TrustpilotAmber did a fantastic service up to…
Amber did a fantastic service up to completion. Very proactive in keeping us posted on all developments through the selling process. Simply the best service I have experienced in buying or selling property. Well done Amber you are a credit to your company.
5/5
GoogleUsed to sell my late fathers house. The staff were brilliant and sold the house very quickly. Definitely recommend to sell your house.
5/5
GooglePaul sold my flat in Battle and throughout the entire sale, he kept me informed of every step of the procedure and went the extra mile to ensure that everything went smoothly. I hope to use Paul's agency again in the future
Thank you Alfred, I was delighted to have been instructed in the sale and a pleasure to work for you.
1/5
GooglePlease don't send me unsolicited text messages especially at the weekend and to my personal mobile number. I reported this to you and told me they would stop. Again today I've got more text messages. It would also appear you've shared my data with another linked company without my permission. Some serious GDPR issues here. I've called your switch board and it says no one is available to take my call. I rang the mobile number on the text messages and no one picked up. Get the basics right of picking up your phone calls before you start embarking on ill thought out marketing systems that clearly don't follow GDPR.
5/5
GoogleDealing with Joy renewing a new AST has been a pleasure. Responded to emails in a timely manner. I will be back again.
5/5
Googlerecently purchased a house from Leanne in the ingleby barwick office, she made the whole process stress free and I will certainly be using her again if we ever decide to move
Thank you so much Liam for taking the time to write this lovely review! It means a lot to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Joanna wrote: "Huge thank you to the team for the service that I received in connection with the sale and purchase of our new home. The communication and customer service was ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Ingleby Barwick won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
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