5/5
TrustpilotVery helpful staff
Very helpful staff, efficient handling of property sale & they kept me informed on progress on all steps.
Trusted Agent profile · Ingleby Barwick · North Yorkshire
Verified
Michael Poole Ingleby Barwick reviews
★★★★★
1,268 reviews across 4 platforms
Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
Part of Michael Poole, see every office.
Michael Poole's office in Ingleby Barwick, North Yorkshire, at Myton Park, is rated 4.7 out of 5 across 1,268 reviews on four platforms, including 981 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
981
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
5
Reviews on The Trusted Agent
This office
240
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
Huge thank you to the team for the service that I received in connection with the sale and purchase of our new home. The communication and customer service was ...Read all 3 from sellers
Buyers1 review
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read the review from buyers
About Michael Poole Ingleby Barwick
Michael Poole Estate Agents have had their prominent branch based at the Myton Park shops for many years now and have handled the sale and rental of literally thousands of properties in that time. They have a very experienced team handling the sale of homes ranging from apartments under £100,000 to large executive properties around £600,000.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Ingleby Barwick office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWanted to give a special mention to the estate agent Neave Chambers for all her help when we were buying our first house. She went above and beyond to keep us updated and in the loop. Would highly recommend to anyone if your buying or selling to ask for her.
5/5
GoogleGreat service and knowledge in how to sell our property. The sale went so smoothly! And wonderful buyers too.
Agent replied · 14 May 2026
Thank you, it was an honour to work with you all!
5/5
GoogleAfter years of using Michael Poole as my rental agent I decided to sell my flat through the Ingleby branch and with the help of Leanne and Stacey who were very helpful, friendly and efficient I completed the sale. Thank you ladies ☺️
Agent replied · 6 February 2024
Thank you so much, Kim! This bit of feedback means a lot to both Leanne & Stacey.
5/5
GoogleI cannot praise Amy Smith enough for her professional yet friendly approach in my house sale and purchase. It can be quite an emotional and stressful experience, but she made it straight forward and stress free. Thank you so much!
Agent replied · 15 July 2026
Hi Gaynor, we are very please Amy could assist you, we are very lucky to have her as part of our Prenton team. Thanks for the review!
5/5
GoogleThe help and service from Michael Poole has been excellent. I am very happy with my purchase and wouldn’t hesitate to recommend them.
Agent replied · 23 August 2024
Thank you so much for your kind words, Lindsey! We’re thrilled to hear that you had an excellent experience with Michael Poole. If you ever need any further assistance, please don’t hesitate to reach out. Enjoy your new home! 😊🏡 …
5/5
GoogleKaren and team were very professional and helped me purchase a property with ease. Most responsive estate agent I have used! Would definitely recommend! Thank you
5/5
TrustpilotDebbie extremely helpful
Debbie extremely helpful. Kept up -to-date every step of the way in a stressful circumstance. Would highly recoomend.
5/5
GoogleAdrian is very approachable and trustworthy and I would certainly recommend. I would definitely use Adrian again in the future.
Agent replied · 23 May 2026
Thanks Andrew, glad to have won your trust.
5/5
GoogleWe've worked with Atish and the team on a number of projects - the team are friendly, responsive, and great fun to work with :)
5/5
TrustpilotBeen dealing with Stacey at the yarm…
Been dealing with Stacey at the yarm branch. Stacey has followed up on all of my enquiries so far, also keeping me updated on the progress of the property I'm buying without being prompted. Good service so far.
1/5
GoogleIf you are a landlord DO NOT use this agency. Constant lies and gaslighting caused ongoing issues for our property. Very efficient when they want your business but after that just ghost you. LANDLORDS BEWARE If I could give zero stars I would
5/5
GoogleStacey was very knowledgeable and helped me out this week with some good advice - very knowledgeable thank you
Agent replied
Thank you, Debbie. We are so Stacey has helped you out with some good advice.
5/5
GoogleThe team responded to my requests very promptly and were always polite. I would recommend them.
Agent replied · 30 May 2026
Thank you for your kind words. Regards, the Grange team.
4/5
GoogleWe wanted to say thank you so much for all of your help Octavia - you have been by far the most proactive estate agent we have dealt with and we have really appreciated your efforts. Highly recommended!
Agent replied · 15 July 2026
Hi Sarah, thanks for taking the time to share your experince.
5/5
GoogleHaving known Clint for several years now, there was only one person we wanted to instruct to sell our rental property. From beginning to end, Clint delivered a bespoke package, from thorough engaging, marketing of the property right through …
Agent replied · 9 June 2026
Thank you so much Sarah, it’s been an absolute pleasure helping you over the years, and I look forward to many more years of helping you out with property.
5/5
GoogleGood friendly team. Purchased a property and found them to be professional and made the process simple.
5/5
GooglePaul sold us our first property - He was very professional throughout, always quick to respond to emails and easy to reach on the phone. Went the extra mile with helping us in other matters (as it was our first time buying and new to the process). Would 100% recommend. Even after we've now completed he has remained in touch to ensure everything is going smoothly.
Agent replied · 8 June 2026
Thank you Oliver for your review, it was a pleasure to help and a great feeling to be able to hand those keys over to you on completion day!
5/5
GoogleMany Thanks to all the team @ the Grange-over-Sands office for their help during the sale of our property. They were very helpful and professional throughout the process. I have no problem in recommending their service.
5/5
GoogleEveryone says this but we really felt we had quite the journey with our sale. Alec handled every twist and turn with diplomacy, patience, good humour. He was adept at handling the complex lease issues we had, jumping in when our solicitor …
5/5
GoogleWe wouldn’t hesitate to recommend MG to anyone thinking of selling their property. Their marketing is second to none and really ensures your property stands out from the crowd. Viewings are easy to schedule and the instant feedback is …
Agent replied · 5 June 2026
Thank you for your positive comments, Kara. We are delighted that you experienced a smooth and successful sale of your family home. Our priority is always ensuring our clients feel supported and get the best outcome possible. We appreciate your feedback and are pleased that our team was able to meet your expectations.
5/5
GoogleWe used Michael Poole to sell our house and they were amazing throughout the whole process. I would highly recommend them and wouldn’t hesitate to use them again in the future. …
Agent replied · 25 November 2023
Thank you, Jenwar! We appreciate the time you took to leave us some lovely feedback.
1/5
GoogleNo contact in 6 months, no leads converted and told I was tied in to a 12 month contract when I tried to give notice. The whole experience has been an utter waste of time - I have not recieved a single decent lead from using Valpal and have had zero return on investment. No contact from anyone at the company in response to having zero return or leads from their product so I decided to give notice. I have now had a lengthy email from Craig to tell me that due to going over the original 12 months of our contract that we are now tied in for another 12 months and due to pay £1200 + VAT over the year. I have tried to reasonably explain that I feel that this is an unfair contract clause and have been bluntly told that he believes it isn't. I am currently engaging legal advice as to whether it is or it isn't. Regardless of the outcome, to not contact your customer in 6 months and to not even notify them that their contract is going to renew for another 12 months closer to this deadline giving them the proverbial heads up and choice that they can cancel if they're not happy is poor form. The only reason you would do this is because you know they're not happy, they're not receiving any return on their initial investment and you haven't made one iota of effort to optimise the experience for them in over 6 months. It is the kind of tactics a business employs when they know that their customers are not likely to renew their contract due to advance knowledge that their product is not going to work for them. The obvious response is 'Well you should have read the smallprint'. I don't disagree with this but at the same time it does not change anything that I've written above. 30 days notice should be able to be given at any point after the initial 12 month contract - to tie someone in for a further 12 months and to purposefully not notify them of this inevitability by explaining that their contract is up for renewal is duplicitous and underhand.
Agent replied · 15 June 2026
Hi Max, I understand that your contract has renewed and currently you aren't seeing the benefits that many of our top performing agents are seeing. Craig has tried to reach out, discuss and share these insights with you to make the tool work for you. I've asked Craig Vile to pop you an email with his calendar link so you can book in a convenient time to call. Alternatively, you can just call the office number and he'll be more than happy to discuss this with you and come to a resolution. Kind regards, Steph and The ValPal Network team
5/5
GoogleGreat staff - always willing to help and go the extra mile.
Agent replied · 2 July 2026
Thank you Ed - this is kind of you to share and much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Ingleby Barwick
What do sellers say about Michael Poole Ingleby Barwick?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Joanna wrote: "Huge thank you to the team for the service that I received in connection with the sale and purchase of our new home. The communication and customer service was ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Ingleby Barwick won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
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