5/5
TrustpilotAlways professional and helpful
Always professional and helpful, Debbie went the extra mile at all stages of negotiating a prolonged and complex sale. Many thanks.
Trusted Agent profile · Ingleby Barwick · North Yorkshire
Verified
Michael Poole Ingleby Barwick reviews
★★★★★
1,268 reviews across 4 platforms
Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
Part of Michael Poole, see every office.
Michael Poole's office in Ingleby Barwick, North Yorkshire, at Myton Park, is rated 4.7 out of 5 across 1,268 reviews on four platforms, including 981 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
981
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
5
Reviews on The Trusted Agent
This office
240
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
Huge thank you to the team for the service that I received in connection with the sale and purchase of our new home. The communication and customer service was ...Read all 3 from sellers
Buyers1 review
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read the review from buyers
About Michael Poole Ingleby Barwick
Michael Poole Estate Agents have had their prominent branch based at the Myton Park shops for many years now and have handled the sale and rental of literally thousands of properties in that time. They have a very experienced team handling the sale of homes ranging from apartments under £100,000 to large executive properties around £600,000.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Ingleby Barwick office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleLeanne, Stacey & the rest of the team have made selling our property far less stressful than we imagined it to be. Professional, knowledgeable, always available. Would recommend highly 👌 …
Agent replied · 16 September 2026
Thank you very much, this kind of feedback means so much to the team.🙌 …
5/5
GoogleProfessional, good and prompt communication. Purchase process went through very smoothly…
Agent replied · 9 June 2026
Thank you Simon, it’s all about the communication
1/5
TrustpilotIncompetent team
What a complete waste of time! I tried to get in touch with the sales department several times with no answer (i probably shouldn't have taken the hint after this as usually, the sale team are always enthusiastic about new business), when they finally picked up the phone, i requested an evaluation and they gave me a few date options. As the house is currently tenanted, i needed to confirm the dates with the tenant before locking in the dates and once again needed a few attempts before being able to connect. After a few more back and forth, i was told the earliest appointment to match the tenant's convenient time was about 2 weeks of waiting. We fixed a date and time accordingly (this was meant to be Tuesday 26th). There hasn't been a single follow up since then I even called up twice yesterday(Thursday) but was told the agent was busy. Don't bother wasting your time here. The only reason I got in touch was because i was referred by another trusted estate agent but have to say this is the worst sales department in any industry I've ever come across.
5/5
GoogleWould like to let you know the expectations were more than truely met. We got £20,000 over asking price for our family home of 22 years. Thank you for looking after us , Stacey ,Leanne and Derek
Agent replied · 30 July 2023
Thank you very much! This kind of feedback means so much to us; thank you for taking the time to write it.
5/5
GoogleAmazing customer service experience from Andrea and Leanne. Guide us start to finish on our first purchase.
Agent replied · 24 March 2026
Hi Nazim, Thank you for the 5-star review! We’re thrilled to hear that Andrea and Leanne provided amazing customer service and guided you through your first purchase. If you need any further assistance, please let us know.
1/5
GoogleIf you're a landlord, avoid Key Property. Lots of positive reviews from tenants, but can't find any from landlords. Used Key Property to manage my rental property for a couple of years and would not use again. The team are unresponsive and …
5/5
GoogleProffessional amd very helpfull throughout the full move from start to finish. Always kept in communication, providing guidance and made the house sale transition go smoothly.
5/5
TrustpilotVery helpful service
Very helpful service from Michael Poole, Ingleby Barwick. Leanne explained the buying process and helped to link us with solicitors, surveyors etc. She was also very supportive in guiding us.
5/5
GoogleHi Many thanks to all the team in the Grange over Sands office for selling my sister house and all the advice support they provided making what could be a difficult task very easy. Peter Cook
Agent replied · 30 May 2026
Thank you for your review Peter
5/5
GoogleStacey at Michael Poole has given me a great level of customer service throughout buying my first home. She is punctual, quick to answer all queries and goes the extra mile to get the house sale through quickly. She really streamlined the whole process for me! Would highly recommend using Michael Poole.
Agent replied · 30 July 2023
Thank you, Eleanor! We appreciate the time you took to leave us some lovely feedback
5/5
TrustpilotGreat customer service
Great customer service, staff were great
5/5
GoogleBrilliant estate agent!! Always quick to respond and very helpful!!
Agent replied · 8 June 2026
Thank you Callum, I hope you are settling in well!
1/5
GoogleAgencies are hardly easy to deal with , but this one is on another level. Slow, condescending and mostly unhelpful.
5/5
GoogleSam johns at Valpal, is an excellent contact to have as a key manager. Who will always put you in the right direction will help you with your business. Very friendly guy, whose knowledge is worth more than 5 stars. Has helped us develop our brand of Dreammovez and is a great asset to our business. Thanks Sam
5/5
GooglePrompt replies and friendly, helpful staff
5/5
GoogleStaff was accommodating and helpful to all of queries. Easy to contact and answering questions promptly.
Agent replied · 22 October 2024
Hi Lovely, thank you for your wonderful review! 🌟 We’re delighted to hear that our staff were accommodating and helpful with all your queries, and that you found it easy to contact us and get prompt answers. Your feedback means a lot to us. …
5/5
TrustpilotVery professional and friendly service
Very professional and friendly service. All questions answered and very knowledgeable
5/5
GoogleI have sold, bought and rented with MG over the last few years and would highly recommend them for each sector. Prompt service and replies when ever called upon from all members of the team.
Agent replied · 5 June 2026
Thanks Martin, it's been great working with you over the past few years. I hope you have settled into your new home and look forward to working with you again some day.
5/5
GoogleFantastic, very helpful and knowledgeable. Great team, well done 👍 …
Agent replied · 20 May 2026
Thank you so much for your great feedback! We’re delighted to hear that you found our Llangefni team both helpful and knowledgeable. It’s always our goal to provide the best possible service across Anglesey, and your kind words are very much appreciated.
5/5
GoogleAbove and beyond service ,highly recomend.And a big shout out for Keiren Cross .We are more than happy for choosing Key Property ,as after nearly 2 months of struggling their team finaly organized our moving in. Thank you ,guys ,you are legends
5/5
GoogleEIG Group essentially Mary has been amazing Customer support. Despite missing calls she made point to follow up as promised and did check on me for product feedback and how I am getting along. Most important she is in no rush and she knows …
5/5
GoogleI bought from from Michael poole Ingleby branch, They were really helpful and amazing. They gave service beyond the level specially Stacy,she was so amazing quick …
Agent replied · 30 March 2024
Thank you, Ali! This is such a nice piece of feedback thank you for taking the time to write it.
5/5
GoogleMichael Poole have been incredible from start to finish in selling my property. They have communicated regularly and have been supportive in every phone call made. …
Agent replied · 23 August 2024
The Ingleby team is so happy to have helped Bethany! Thank you for taking the time to leave some feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Ingleby Barwick
What do sellers say about Michael Poole Ingleby Barwick?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Joanna wrote: "Huge thank you to the team for the service that I received in connection with the sale and purchase of our new home. The communication and customer service was ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Ingleby Barwick won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
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