Every review we hold for the Ingleby Barwick office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWhere do I start
Where do I start! I thought I was been pursued by bailiffs than an estate agent! Very pressured forceful, threatening way of sales and very very unprofessional! The property and Lettings market is moving fast paced because of these pressured and harassed agents! These people have no consideration that moving home and choosing a home is the biggest decision anyone will ever make! These sharks need to give tenants, and buyers breathing space and consideration that potential clients have busy work lifes and can not always respond to they pressured deadlines! Made by who ever the agent is!!! Unbelievable poor poor experience with pooles! Shame on you!
Aj · 19 November 2021
Agent replied · 21 March 2024
Hi Tina, I'm terribly sorry to hear about your recent experience with Michael Poole. Could I please ask for a bit more information so I can circulate this to management. Could you let me know which branch you dealt with? Thank you,ChloeMichael Poole Estate & Lettings Agents
★★★★★ 5/5
GoogleEmily is really helpful, she’s helped us with our engagement levels! Would have no hesitation in recommending her services
Michelle · 12 May 2023
Agent replied · 12 May 2026
Thank you Michelle!
★★★★★ 5/5
TrustpilotThe letting agent was extremely helpful…
The letting agent was extremely helpful and knowledgeable
Alan · 7 August 2026
★★★★★ 1/5
GoogleAlthough the agents appeared to be very helpful, we were given false information about legal parking at the property we were buying. Spent money on survey and searches which was unnecessary as we only wanted a house with legal parking. Anyone buying Hill View Cottage can only legally park roadside,drive has no planning permission so parking illegal.
Susan · 5 June 2025
★★★★★ 5/5
GoogleKyle came to my house to value it, and explained the benefits of going with Karl Tater. I considered his and other estate agents' valuations etc, and decided to go with his. Kyle returned a couple of days later to take photos, and within two hours of him doing so the house was for sale online. Olivia from the office phoned me to introduce herself, and arranged for my first viewing for five days later, where the buyer put in an offer of the asking price which I accepted. Kyle and Olivia have both been brilliant.
Andy · 15 July 2024
★★★★★ 5/5
GoogleRobert and Mark were very professional both with advice in preparing the sale and in securing the transaction. The sale was made during the difficult time with the general uncertainty following the brexit vote. We were were pleased with the result. Many thanks.
Ian · 30 May 2017
Agent replied · 30 May 2026
Thank you for your review and the lovely comments made. Many thanks.
★★★★★ 5/5
TrustpilotDebbie was absolutely amazing nothing…
Debbie was absolutely amazing nothing was to much trouble. Kept us informed all the way was always friendly and nice. Very helpful.
Susan · 12 December 2024
★★★★★ 5/5
GoogleGreat experience selling our property through Michael Pooles, Ingleby Barwick. Leanne ensured we were kept updated throughout the process and was very supportive and always happy to help when needed.
Karen · 29 March 2025
Agent replied · 24 March 2026
Karen, thank you for your wonderful feedback! We’re so glad to hear that Leanne provided great support and kept you updated throughout the process. It’s always a pleasure to know that we made your experience a positive one. Appreciate you choosing Michael Poole and sharing your recommendation!
★★★★★ 5/5
GoogleVery excellent service.
Quick and efficient and good at communicating effectively between solicitors and clients. Always keeping us informed
Sabah · 15 May 2026
★★★★★ 5/5
TrustpilotLeanne and Jack are so helpful and…
Leanne and Jack are so helpful and professional. Their communication is excellent and every step of the process is explained. I would definitely recommend them and would have no problem recommending them to a friend.
Julie · 31 December 2025
★★★★★ 5/5
TrustpilotThank you Mr Aslan Manzur
Relocating to another town is hard and even trying to find the right property especially when you’re 3 hours away. I would personally like to thank Mr Aslan Manzur for everything. The whole renting process has gone smoothly. Through this process he has provided clear communication, very supportive and professional.
Iqra · 6 August 2025
★★★★★ 5/5
GoogleI would highly recommend dealing with Shelley from Key Property Consultants if you want to get the job done 💪 !!
She is extremely efficient and knowledgeable and acted swiftly for me in resolving an ongoing issue with difficult tenants. She kept me up to speed throughout, nothing was too much trouble.
Thank you again Shelley
Dee · 31 May 2025
★★★★★ 5/5
GoogleAmazing professional service.The agent Leanne was very professional and supportive.The communication during the purchase has been excellent.
Carol · 22 May 2023
Agent replied
Thanks so much, Carol. We appreciate the time you took to write such a lovely review!
★★★★★ 5/5
GoogleAfter recently meeting the team at Ashton Stripp, I would highly recommend their services. They are friendly, knowledgable and offer a fantastic service.
Jim · 8 June 2025
Agent replied · 8 June 2026
Thank you very much Jim!
★★★★★ 5/5
GoogleIf you want a local estate agent who knows his stuff then Paul is your man.
Sophia · 8 June 2023
Agent replied · 8 June 2026
Thank you very much Sophia :)
★★★★★ 5/5
GooglePaul was delightful to deal with the service he provides is 110% would highly recommended his services and ability to do an amazing job each time
Pennie · 8 June 2022
Agent replied · 8 June 2026
Thank you Pennie! It was a pleasure to act for you and your brother :)
★★★★★ 5/5
FacebookI would highly recommend Michael Poole Estate agents in particular Vickie Phelps. Vickie was professional and supportive in the sale of my property. Vickie was also helpful when I needed advice in the purchase of my new property. 10/10 Service
Lisa · 28 September 2018
Agent replied
Thank you for your very kind comments Lisa
★★★★★ 1/5
TrustpilotUnresponsive, unprofessional.
I have never worked with such an unresponsive realtor before. A rental property caught mine and a friend's eye as a potential to move in to together, and so we both separately registered interest and requested a viewing on their website. A week goes by, and I decide to give the office a call - how did I figure out which office to call? Well, that was of course hidden in the property brochure and nowhere on their website.The person I spoke to said the tenants hadn't left yet, but the video tour will be up by the end of the week - leave your e-mail and we'll let you know ASAP. I do, they don't. Another week goes by, another phone call. Another wait, but at the end of this week the video tour is published - no notification is sent to me whatsoever. It should be noted that the video tour showed an unfitted kitchen and unfurnished apartment - not what was advertised on the website.I call the next working day, asking "is this property still available" despite my doubts - if their customer support was like this when they should be reeling me in, how will they be when I need assistance? No, of course the property is not available. They sold it last week. Before they had even published the video tour.Why then, publish the video?tl;dr, after a month of back and forth trying to get any sort of clue, turns out they sold the property without telling me or anyone.I still haven't had a single e-mail!
Jude · 28 June 2021
Agent replied · 21 March 2024
Hi Jude, I am sorry to hear about your recent experience. Please could you provide the following information so I can look into this in more detail: the branch you contacted, the person you spoke to & the property in question.
★★★★★ 5/5
GoogleShelly has been great! Proactive and efficient!
Raluca · 31 May 2025
★★★★★ 5/5
GoogleThank you to Stacey & Anna for all the help that they provided when I had any questions that where sorted out ASAP regarding the process
Steven · 22 May 2022
Agent replied
Thank you Steven for the kind words, we are so grateful!
★★★★★ 5/5
GoogleGreat service, help and advice from Sian and the lettings team at PB Cheltenham throughout the process. Highly recommend them.
Richard · 2 July 2025
Agent replied · 2 July 2026
Thank you Richard - we enjoyed helping and looking after you.
Best wishes Sian
★★★★★ 5/5
TrustpilotGreat service from Emma and Isobel
Alan · 31 July 2026
★★★★★ 5/5
GoogleOne of the best property's agencies
Motty · 16 November 2025
Agent replied · 16 June 2026
Thank you Motty - Pleasure working with you again!
★★★★★ 5/5
GooglePurchased my property through Michael Pooles and was very happy with the overall service. Very friendly informative staff. Thank you
Nicola · 23 June 2025
Agent replied · 24 March 2026
Hi Nicola, thanks so much for your five-star review! We’re really pleased you’re happy with the service and that our team could help with your property purchase. Enjoy your new home!
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