5/5
GoogleAmazing experience! Very helpful indeed. Thanks to both Jack and Leanne for helping us to sell and buy.
Trusted Agent profile · Ingleby Barwick · North Yorkshire
Verified
Michael Poole Ingleby Barwick reviews
★★★★★
1,268 reviews across 4 platforms
Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
Part of Michael Poole, see every office.
Michael Poole's office in Ingleby Barwick, North Yorkshire, at Myton Park, is rated 4.7 out of 5 across 1,268 reviews on four platforms, including 981 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
981
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
5
Reviews on The Trusted Agent
This office
240
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
Huge thank you to the team for the service that I received in connection with the sale and purchase of our new home. The communication and customer service was ...Read all 3 from sellers
Buyers1 review
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read the review from buyers
About Michael Poole Ingleby Barwick
Michael Poole Estate Agents have had their prominent branch based at the Myton Park shops for many years now and have handled the sale and rental of literally thousands of properties in that time. They have a very experienced team handling the sale of homes ranging from apartments under £100,000 to large executive properties around £600,000.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Ingleby Barwick office, from every platform, shown as written. First names only.
Google5/5
TrustpilotBarely did a thing
Barely did a thing, great service, job done asap, not a single issue. Just had to pack up and move. Highly recommend
5/5
TrustpilotI would absolutely recommend Michael…
I would absolutely recommend Michael Poole and Emeline to anyone. Our house sold within a few days of being on the market. Nothing was too much trouble, even to the point of Emeline dropping our new house keys off to us while on her lunch. Fantastic service
1/5
GoogleI don’t really write reviews but unfortunately we have experienced the worst in one of their sales people. He was very rude and arrogant. Had our property valued by this agent but went with another agent in the end. So he called us late night and discouraged us about choosing the other agent and then said with a very arrogant tone of voice that hey don’t need our property anyway. Very unprofessional.
Agent replied · 13 June 2026
Dear Annie, We apologies for the experience you have received and we take customer service very seriously. Please could you kindly call Danny, the senior branch manager of our Croydon central branch to discuss the matters you have raised further on 020 8686 8686. Kind regards, Zoe PA to the Directors
5/5
TrustpilotSuper fast at responding
Having dealt with vatious local agents, this branch is one of the best for quick responses to emails and enquiries. The phone is always answered, Ive never had to leave a voicemail for a call back. Jack emails me back in a very timely manner and offers to talk me through the process.
5/5
GoogleMG were brilliant from start to finish, and they were not even our agents! They worked tirelessly for their clients and us to ensure all parties were trying to progress our purchase and we cannot thank them enough. Would certainly use them in future should we ever move again. Thank you again!
5/5
GoogleThe staff was very professional, courteous and kept us informed at all times . I have no hesitation in recommending to anyone who needs their services.
Agent replied · 23 August 2024
Thank you so much for your kind words, Suzanne! We’re delighted to hear you had a great experience!!!
5/5
GoogleThe girls in Michael Poole are really on the ball. They actively keep an eye on your property & keep you up to date with everything
Agent replied · 23 August 2024
Thanks for this lovely review, Maria 🙌🤩 …
4/5
GoogleSecond time using Michael Poole, only one issue with a cancelled viewing with no notification, other than that very supportive, provide good information when asked further.
Agent replied · 24 March 2026
Thank you, Luke, for your feedback and for choosing Michael Poole Estate Agents again! We apologise for the inconvenience caused by the cancelled viewing and appreciate your understanding. We’re glad to hear that you found our team supportive and informative. If there’s anything more we can do for you, please let us know. Best regards!
1/5
TrustpilotKeep clear
Awful company, They need to learn how to communicate with prospective purchase. They don't read what you send and then keep you dangling for days to get a call back. Don't give you answers to questions. Twice this has happened. Obviously becoming the High Sherriff of County Durham means more to the owner than running the business.
5/5
GoogleI chose M G Estate Agents as they were local and I thought they would have a really good understanding of the local house selling market in my area. My assessment was spot on,. The assistant manage was was very supportive whilst giving me …
Agent replied · 5 June 2026
Hi Mike, we are so pleased you were happy with our service. Glad to help. Team MG
5/5
TrustpilotGood service
Good service. All went very smoothly
5/5
TrustpilotThe staff are always very helpful
The staff are always very helpful, professional, efficient and friendly. Nothing was ever too much trouble for them.
5/5
GoogleI'm a tenant of Kpc and honestly they've not been bad but sometimes communication is not great. I recently reported an issue to Shelly and within 48 hours it was sorted! She is approachable, patient and so understanding! Every company needs a Shelly! Thank you for rebuilding my confidence in key property
5/5
GoogleExcellent, professional service. Good communications, particularly with Helen and Tracy who both made the whole process as smooth as possible
Agent replied · 30 May 2026
Thank you Julie, we got there eventually! We hope you have an easy move and get settled in to your new home in due course. Best Wishes, Mark, Helen, Tracy, Sarah & Sue.
5/5
GoogleFrom start to finish on our house sale Jack and Leanne from ingleby have been brilliant. Regular contact keeping us informed throughout the process, would give them more than a 5 star review if possible.
5/5
GoogleMichael Poole ingleby Barwick are fantastic. Leanne and stacey, I don’t know what I would have done without them. They are such a good team. From valuation to completion. Their communication is second to none and always have a smile on their face. Thank you.
Agent replied · 30 July 2023
Thank you very much, Lee! This kind of feedback means so much to us; thank you for taking the time to write it.
5/5
GoogleAbsolutely first class service through what was a quite complicated process. I would thoroughly recommend them!
Agent replied · 2 July 2026
Thank you Tim - this is kind and we are very grateful. Best wishes Phillip Bishop MD Perry Bishop
5/5
GoogleJack and Leanne have been excellent. Weekly updates on the sale of my house. Would highly recommend
5/5
GoogleI've worked with Atish and the team at Metric Connect for the last 12 months and would highly recommend them. They are thoroughly professional, extremely approachable and have done a great job for my business in managing my online presence and lead generation.
5/5
GoogleThis company is excellent. When I have ran into issues in the past I have dealt with one of there staff members Shelly and she was absolutely amazing, resolving any queries I had without any fuss. I Would definitely recommend asking for Shelly if you ever need to contact them.
5/5
GoogleStacey has been brilliant through this entire process! You really are the best at what you do! Thank you so much!
Agent replied
Thank you for your lovely words!
5/5
GoogleExceptional service & extremely friendly Stacey has been amazing from day one Thank you for making our house move stress free
Agent replied
Thank you so much, Darren :)
5/5
GoogleDealt with Leanne and Stacey who were pleasant and helpful throughout
Agent replied
Thanks so much, Andrew. This means a lot to us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Ingleby Barwick
What do sellers say about Michael Poole Ingleby Barwick?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Joanna wrote: "Huge thank you to the team for the service that I received in connection with the sale and purchase of our new home. The communication and customer service was ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Ingleby Barwick won Gold; Michael Poole, Billingham won Platinum; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
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