Every review we hold for the Ilford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have instructed Bairstow Eves, Barkingside in relation to the letting of my property in Redbridge. Julia assisted me with the process and she was prompt and professional in assisting me with the process and found a tenant within a short span of time. The tenants that she found are very decent and are prompt in paying the rent. I thank Julia for her assistance and i will surely recommend them to any landlord or tenants.
K · 28 June 2017
★★★★★ 5/5
GoogleHanif was truly remarkable from beginning to end with helping my family find the perfect home. Going as far as coming in on his day off to help us moved in! Feel free to join us at the housewarming party!!
Habiba · 29 July 2019
Agent replied
Hi Habiba, thank for taking the time to leave this glowing 5* review of your experience with our Bairstow Eves branch. So glad you have found the perfect family home and all the best settling in.
Kind regards, Lucy
★★★★★ 5/5
GoogleI’d like to thank the sales team at Barkingside, they were brilliant in explaining the whole process of securing our first property through shared ownership, something I knew very little about. The whole confusing process was made much easier and understandable with the expert navigation of the brilliant team at Barkingside. Most definitely would use again in the future if needed!
C · 28 September 2023
Agent replied · 28 October 2023
Thank you for taking the time to share your experience and for your excellent 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GooglePrompt services, with very polite and solution-oriented personnel.
Chick · 13 November 2025
Agent replied · 13 April 2026
"Thank you so much for your kind words! We're thrilled to hear that our team was able to provide prompt and polite service while solving your needs. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMisha was very helpful in the process of me moving into the property. She made sure my requests were met and provided great service!
No complaints!PositiveResponsiveness
Deborah · 13 July 2022
Agent replied · 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKimberley Money and Filiz Ali were exceptionally helpful in helping us purchase our very first home. No favour was too much to ask and everything went even more smoothly than we could've imagined. I highly recommend these estate agents!
Jamie · 29 July 2019
Agent replied
Wonderful to read Jamie, that you had such a great and supportive experience from Bairstow Eves. I will of course make sure your kind words are forwarded to the whole team and would like to take this opportunity to thank you for your 5* review and recommendation. Best wishes, Scott
★★★★★ 5/5
GoogleFreja and team were excellent. Responsive and understanding to your queries and always there to help with your queries.
Very impressed with their servicePositiveResponsiveness, Professionalism
Surinder · 13 July 2022
Agent replied · 5 June 2024
Thank you for your 5* review and kind recommendation! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleKris Tajdari is the superstar of Bairstow Eves! The best lettings negotiator ever!!!
He made all the process very smoothly and easy!
He has done perfect job! I don't even know how to thank him!
Thank you Kris!!!
GABRIELA · 29 July 2019
Agent replied
Gabriels, thank you for leaving such kind words, best wishes, Mark
★★★★★ 5/5
GoogleShout out to Misha in the Lettings team. Let her lunch get cold to help me out this afternoon, office full of warm smiles
Maryam · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIt was a disappointment to deal with Bairstow Eves . They raised us for the mortgage offer although they had accepted the mortgage offer from an alternative buyer. We put all the efforts to get the mortgage and survey done but the day we got our mortgage offer done ,they told us the seller accepted someone else's offer. We spent about 3 weeks for preparing our mortgage offer. Our mortgage advisor was working hard to get it done for us. Whenever we called them in their office, we had to explain briefly about us. It looked like they were not caring anything. They said sorry to me and kept me in their reserved list for any future property. I kept updating them about the survey and processing of the mortgage offer. They have never told me that they have already accepted somebody's offer. I wasted my time with them. Do not fall in their trap. They are neither professional nor trustworthy. Just the time waster. The people who are running the business looks like trainee. They are very slow in the phone response or dealing with the client.
Mohi · 24 April 2021
Agent replied
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFreja at the Barkingside branch has been fantastic in liaising on a flat for sale. Great communication via phone and email; thanks Freja
Peter · 30 July 2022
Agent replied · 30 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAll staff at Barkingside Bairstow Eves were helpful, friendly and they always answered or returned my calls. Filiz sold the house for us quickly and was very informative. Although the house sold quickly it became a slow process (no fault of the estate agents) but manager Kimberley, went above and beyond her role to get things moving. She was kind, sympathetic and professional, seeming like she really cared. I would recommend Bairstow Eves Barkingside office.PositiveResponsiveness, Quality, Professionalism, Value
Paul · 15 July 2021
Agent replied
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad an amazing experience with my home buying journey. Ongoing support was fantastic; quick responses and fast resolution.
Thanks to Kimberly and her team for helping us out in our first-home buying process
Swap · 24 April 2020
Agent replied
Thank you for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleI was happy with the service I received on purchasing a property. I would like to thank Kimberley for getting things back on track when it looked like things were going to fall through
Daniel · 3 September 2019
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service! Best wishes, Lucy.
★★★★★ 5/5
GoogleMisha and Mahnoor in the lettings team dealt with my enquiry with careful consideration. They were very helpful in providing me with advice for my current tenants. As soon as their tenancy comes to a conclusion I will be sure to get in contact with this company branch as they are very attentive to detail and almost immediate in their correspondence. Thank you once again for liaising with myself back and forth!PositiveResponsiveness, Quality, Professionalism, Value
Javeed · 19 July 2021
Agent replied
Many thanks for the great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves was recommended to me by a friend who couldn't stop singing praises about the manager called Mahnoor.
I had a bad experience with my last tenants who had completely ruined my property and the agents were totally useless.
I had decided to sell my property.
My friend informed me to go and see the new manager at Bairstow Eves regarding rentals. I was sceptical but decided to go.
Hand on heart it was the best decision I made. She is a polite and courteous individual who has the most beautiful smile that puts you at ease.
She was sympathetic with my experience . She explained what her company would do to help,explained the policies and procedures about letting the property and how I will be protected.
She took time to explain everything and patiently answered all my questions.
If it was not for her I wouldnt be letting my property today
She was patient,understanding yet very professional. She is an asset to the company and a lovely girl.
I would recommend this branch of Bairstow Eves only for the sole purpose of Mahnoor who goes above and beyond her call of duty.
S · 30 March 2020
Agent replied
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleBairstow Eves was recommended to me by a friend who couldn't stop singing praises about the manager called Mahnoor.
I had a bad experience with my last tenants who had completely ruined my property and the agents were totally useless.
I had decided to sell my property.
My friend informed me to go and see the new manager at Bairstow Eves regarding rentals. I was sceptical but decided to go.
Hand on heart it was the best decision I made. She is a polite and courteous individual who has the most beautiful smile that puts you at ease.
She was sympathetic with my experience . She explained what her company would do to help,explained the policies and procedures about letting the property and how I will be protected.
She took time to explain everything and patiently answered all my questions.
If it was not for her I wouldnt be letting my property today
She was patient,understanding yet very professional. She is an asset to the company and a lovely girl.
I would recommend this branch of Bairstow Eves only for the sole purpose of Mahnoor who goes above and beyond her call of duty.
Shahin · 25 March 2020
Agent replied
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleI have dealt with Julia at Bairstow Eves in Barkingside for a while now and always found her and her team to be very professional and friendly. I would recommend them to anyone
Ozzie · 19 October 2019
Agent replied
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
★★★★★ 5/5
GoogleVery happy with the service we received from everyone at the Barkingside branch, from the start to finish & a special thanks to Lauraine,
for all her help & advice, always very friendly.
Jackie · 31 July 2019
Agent replied
Thank you Jackie for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service!
Best wishes, Lucy.
★★★★★ 5/5
GoogleLovely experience with the Lettings team on the high st. Misha and Mahnoor were very professional but also warm, paying attention to detail, really good listeners!
Aliyah · 29 June 2021
Agent replied
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI have been using the services of the Barkingside branch for buying and renting properties out since 2014. They are always friendly and helpful and I have had amazing reliable tenants which the branch has found for me.
I trust Julia the Manager of the Team who is very professional with my properties which is quite something as I wouldn’t go anywhere else for letting out properties .Zaheeda and Hanif who work in this department are incredibly helpful and efficient and always get on top of enquires and resolve things and are very approachable.Really pleased to see such a great team offering such a great service.
They are all amazing with loads of experience and will get the job done. Great service and highly recommended! Five star?? Thank you all!
Farzana
Farzana · 29 July 2019
Agent replied
Thank you Farzana for taking the time to leave us your wonderful and detailed 5* review! I will, of course, make sure your kind words are forwarded to our local Bairstow Eves team. Kind regards, Scott
★★★★★ 5/5
GoogleI chose Bairstow Eves as the sole agent to sell my house recently as they appeared to have the best understanding of the market for my type of property. They demonstrated excellent team work, as every one of the sales executives was up to speed with the progress of the sale and they kept me informed regularly. I was very happy with the service they provided and I would have no hesitation in recommending them to anyone who is serious about selling their property.
Hilary · 29 July 2019
Agent replied
Thank you for taking the time to leave us this excellent review and recommendation, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service!
Best wishes, Lucy.
★★★★★ 1/5
GoogleThe worst experience could ever imagine. Notwithstanding that the rule of thumb is that a letting agent is like an extension of the landlord, and is the person who negotiates letting a property out on behalf of the landlord and dealing with an authorised agent is the same as dealing with the landlord direct, the letting agent (contracted on tenants find bases only) at Bairstow Eves in Barkingside Julia Osborne since June 2018 continues to refuse to allow me (the landlord) to see the references she/they have obtained about the tenants.
The said letting agent also refuses to provide me with all the information they have obtained from and about my tenants.
We are further outraged by the said letting agent to transfer the deposit for both properties in a timely manner or at all.
We had a stressful time when it came to deal with her and the said Estate Agency, so we had to go through the complaints department, and the Property Ombudsman as well. It feels that people working in Bairstow Eves Estate Agency have zero customer service skills. If I could give them zero stars I would. I will never ever use them again.
Novruz · 14 July 2019
Agent replied
Hi Novruz
Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
Kind regards, Jake
★★★★★ 5/5
GoogleVery happy with the service. Chris Rawlings came to our property and could not have been more helpful. He explained the process clearly and simply to us and answered all our questions fully.
Had no hesitation in signing up with him.
Steve · 29 May 2024
Agent replied · 5 June 2024
Thank you for sharing your positive experience with Chris Rawlings! We are delighted to hear that he provided you with excellent service and made the process clear and simple for you. If you have any more questions in the future, feel free to reach out. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.