Every review we hold for the Ilford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBairstow Eves(barkingside) - I would say not the right place to approach to buy your dream home. First they will ask to see their mortgage advisor Emma, who is pathetic. they said she will call me on a particular day and she did call- guess what after 7 days of the appointment. Luckily i didn't choose her as the fee she quoted for her service was more for her service. Don't choose her even if she offers free service. Somehow they showed a property and i liked and made a offer through Kimberley(who is not at the branch now). She declaimed the offer and asked 20K more than my offer price. so i didn't get that house. recently i saw in land registry that house was sold for 5k less than what i asked for. Kimberley clearly played here. I dont trust them anymore.
Naveen · 31 January 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSimone Tennant is an excellent sales advisor. From our initial meeting she knew exactly what I was looking for and within 2 weeks found me the property which I have now purchased. She went the extra mile to ensure the smooth running of things from a legal point of view. A thorough professional.
S · 31 July 2017
Agent replied · 30 July 2023
Hi Shima, Congratulations on the purchase of your property! The Bairstow Eves team in Barkingside, aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will pass on your wonderful comments to Simone and the entire team at the branch, many thanks.
★★★★★ 5/5
GoogleSimone Tennant is an excellent sales advisor. From our initial meeting she knew exactly what I was looking for and within 2 weeks found me the property which I have now purchased. She went the extra mile to ensure the smooth running of things from a legal point of view. A thorough professional.
Shima · 8 July 2017
Agent replied
Hi Shima, Congratulations on the purchase of your property! The Bairstow Eves team in Barkingside, aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will pass on your wonderful comments to Simone and the entire team at the branch, many thanks.
★★★★★ 5/5
GoogleSimone Tennant is an excellent sales advisor. From our initial meeting she knew exactly what I was looking for and within 2 weeks found me the property which I have now purchased. She went the extra mile to ensure the smooth running of things from a legal point of view. A thorough professional.
Shima · 5 June 2017
Agent replied
Hi Shima, Congratulations on the purchase of your property! The Bairstow Eves team in Barkingside, aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will pass on your wonderful comments to Simone and the entire team at the branch, many thanks.
★★★★★ 5/5
GoogleKris has been so helpful to find us a property he is very loyal.he has various experience in dealing with all kind of property metters very polite and good customer services.i ll strongly recommend to all my friends and family members to get property from bairstoweves barkingside.a name of trust
Noreen · 29 July 2019
Agent replied
It's great to read that Kris and the team at our Bairstow Eves branch in Barkingside have provided such a helpful and friendly 5* service and that you benefited from their professional approach. Many thanks for the wonderful review and recommendation, Michael
★★★★★ 5/5
GoogleWell done Karun & Harry,thank you so much for the support.
Reddy · 13 January 2026
Agent replied · 13 April 2026
We are thrilled to have helped you, thank you for your kind words and trust in our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleKris and Julia helped me find a tenant for my property. Julia did the initial information gathering and then Kris liaised with me for the rest of the process. Both were really helpful and professional. Most of my contact was with Kris who made sure the process ran smoothly and I was kept fully informed at each stage. Kris was easily contatable and was easy to get along with a good sense of humour which always helps make the process that bit easier and stress free. I was happy with the service I received through Bairstow Eves and would recommend them to others.
Salma · 29 July 2019
★★★★★ 5/5
GoogleAs a purchaser we found our experience with Bairstow Eves very positive. The vendor was difficult but the team at Bairstow Eves (Filiz, Kimberly and Lorraine) were all very good at smoothing things over. Patience was definitely a virtue during this transaction! My thanks to the team.
Abdus · 29 July 2019
Agent replied
Thank you for your 5* review about or dedicated team at Bairstow Eves, Barkingside.
Best wishes, Scott
★★★★★ 5/5
GoogleHaving dealt with Julia, Hanif and the lettings team at Barkingside for a while now, they never disappoint .They always seem to find me decent tenants in an acceptable time frame. Would definitely recommend them. Very professional, friendly and always kept me up to date.....Many thanks Julia
Jeff · 29 July 2019
Agent replied
Thank you Jeff for your glowing 5* review of our dedicated Bairstow Eves team. It is great to read that you had such a great experience and I will make sure your kind words are made known to our whole team. Best wishes, Scott
★★★★★ 5/5
GoogleFreya Rayment-Smith has been extremely helpful in the selling and buying of my future property. She is a very likeable personable person, easy to get along with which makes the process less stressful.
Elaine · 30 July 2022
Agent replied · 30 July 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleThanks to Amy and Zaheda at Bairstow Eve Barkingside for their assistance and support during the purchase of my mum's retirement flat
Beste · 16 July 2023
Agent replied · 30 July 2023
Thank you for your brilliant review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGood and fast service
Ranjith · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words! We strive to provide efficient and top-notch service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAwful experience with Emma the mortgage advisor. She told me she would call in a week - she never did so I left it two weeks before ringing back. I spoke to someone else who said she isn’t in the office but she will get her to call me tomorrow - this didn’t happen.
I called again a few days later and was told the exact same thing - she never called. I called again a week later and they called her while I was on the phone. Emma then called me and said she doesn’t have my details with her but she will be in the office Thursday and call me at 4:15pm - guess what - she didn’t call as promised, she called me at 7pm when I was busy although I answered. She said she will drive home and ring me when she gets home - she never did. I text her confused at why her communication has been disgusting and why it’s now been 5- 6 weeks after my initial conversation with her. She didn’t reply and still hasn’t rang. She clearly doesn’t know what she’s doing, isn’t organised, trustworthy or reliable. Definitely avoid this place!!
Kimberley · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to say thank you to Mathew and the whole agency for showing an apartment and even considering my situation on housing benefits and providing me more information related to it. Thank you and happy holidays.PositiveQuality, Value
Sophia · 6 June 2021
Agent replied · 5 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleMe and my wife found a 2 bedroom flat to rent through bairstow eves which we viewed with Julia at the Barkingside branch. She was very helpful and polite in showing us around the property.
Once we decided that we were going to go for it, Julia explained what was needed from us. We visited the branch more than once and everytime the staff were very polite and friendly.
Julia made the whole process effortless, at the same time keeping us informed at every step of the way.
Definitely will be recommending Julia and the whole Barkingside branch to our friends and family.
Thank you Julia and the Barkingside branch for all your help
xxx
Akeel · 31 July 2017
★★★★★ 5/5
GoogleJulia Osborne from the Lettings team at this branch is a true professional.
I had 2 properties listed with another local agent where tenants had moved out.
Out of curiosity I thought I would try bairstows ( without any expectations) - Julia was on the case straight away - she had viewings set up from day 1 and kept me informed at all stages and was confident that the right tenants could be found.
I was not disappointed, the properties were let in a very short time and since then Julia has kept me constantly informed on any inspections etc.
If you need a property let by a professional - then give Julia a call ( her colleague Muna is also very good).
Neal · 14 July 2017
★★★★★ 5/5
GoogleKris is a wonderful and very helpful! He was probably the best agent I have met! He is very kind and gives you such amazing explanations even if you don’t quite understand. I’m very impressed by his work and patience! Thank you soo much Kris!
Nadejda · 29 July 2019
Agent replied
Hi Nadejda
Thank you for taking the time to leave this review. It is great to hear that Kris looked after you so well. I will make sure your comments are fed back to Kris and the team as a whole. Thank you for the 5 stars too!
Kind regards, Chris
★★★★★ 5/5
GoogleZaheda did a great job. She helped through out the sale process. And helped to get the keys on time. Recommend bairstow eves Barkingside is the best estate agent in town.
Liz · 30 July 2022
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had quick responses and services
Veerendra · 13 January 2026
Agent replied · 13 April 2026
Thank you so much for your wonderful review! We are delighted to hear that you had a positive experience with our prompt responses and services. We strive to provide top-notch customer service and we are glad we could meet your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWe rented a property through them.they failed to fix the mould issue. They say maintenance will do. Either maintenance or the agent both are just ignoring our calls. I have to call them millions of times in a day but they never pick up the call. The issue is not yet sorted. Very poor after the rental service. And even we requested for the second viewing before moving in, they keep on changing the appointments. They are cheatersNegativeResponsiveness, Quality
PUVIRAJINI · 13 July 2022
Agent replied · 10 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have instructed Bairstow Eves, Barkingside in relation to the letting of my property in Redbridge. Julia assisted me with the process and she was prompt and professional in assisting me with the process and found a tenant within a short span of time. The tenants that she found are very decent and are prompt in paying the rent. I thank Julia for her assistance and i will surely recommend them to any landlord or tenants.
Kumar · 29 July 2019
★★★★★ 5/5
GoogleMisha is absolutely amazing!!! She has made the journey so smooth and has been more than willing to help every step of the way. Thanks to her, I'm moving into my lovely new flat this weekend.PositiveResponsiveness, Professionalism
Fabiola · 13 July 2021
Agent replied · 5 June 2024
`Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRay and Denise Would like to thank Jeremy and his staff for the handling, help and updates in the selling of our property .
Denise · 2 March 2023
Agent replied · 30 July 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust started the process. Filiz, Jeremy and the team have been very supportive and helpful. Thank you all so much.
Al-Falah · 31 May 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.